Business Information Systems
Final Exam Questions
Course Introduction
Business Information Systems explores the intersection of technology and business processes, focusing on how organizations use information systems to support decision-making, streamline operations, and gain competitive advantages. The course covers the fundamentals of information systems, including hardware, software, databases, and networking, as well as key topics such as systems development, e-commerce, cybersecurity, and data analytics. Students learn to analyze business requirements, evaluate the role of information technology in solving business problems, and understand the ethical and social implications of information system deployment in a modern business environment.
Recommended Textbook
Experiencing MIS 6th Edition by
David M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Q1) Which of the following statements is true about the management and use of information systems?
A)An employee must be a programmer to manage information systems.
B)Information systems must be adapted to new requirements.
C)Information systems need not be maintained after development.
D)Organizations with dynamic business environments do not use information systems.
Answer: B
Q2) A user has created a password that meets all the criteria for a strong password.What is a potential drawback of such a password?
A)It will be difficult to remember.
B)It will be very short.
C)It can be easily guessed.
D)It will create IP address conflicts in networks.
Answer: A
Q3) Moving away to let another user enter his or her password is a mark of professionalism.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Business Processes, information Systems, and Information
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Q1) An effective business process enables an organization to accomplish its strategy. A)True
B)False Answer: True
Q2) In the five-component framework of information systems,the actors are hardware and people.
A)True
B)False Answer: True
Q3) What are the costs associated with data? When is data considered to be worth its cost?
Answer: Data is not free.There are costs for developing an information system,costs of operating and maintaining that system,and costs of time and salary for reading and processing the data the system produces.For data to be worth its cost,an appropriate relationship must exist between the cost of data and its value.
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Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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Q1) ________ includes general management,finance,accounting,legal,and government affairs.
A)Human resources
B)Research and development
C)Firm infrastructure
D)Operations management
Answer: C
Q2) If a value chain's margin is negative,the company must reduce the cost of the value chain.
A)True
B)False
Answer: True
Q3) Porter developed the five forces model to help organizations determine the ________.
A)potential profitability of an industry
B)services of an industry
C)reason for the collapse of certain industries
D)means for improving resource utilization
Answer: A
Page 5
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Chapter 4: Hardware and Software
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Q1) If the contents of a device are lost when the power is turned off,the memory of the device is said to be ________.
A)nonvolatile
B)volatile
C)random
D)discrete
Q2) A specification that a computing device has 100 million bytes of memory means that the device could hold up to 100 million characters.
A)True
B)False
Q3) Which of the following is most likely to be an advantage of self-driving cars?
A)Fewer cars will be shared by family members.
B)More auto loans will be taken.
C)More insurance policies will be taken.
D)Fewer accidents will occur.
Q4) What are the drawbacks of developing custom application software for an organization?
Q5) Briefly describe the functions and working of a central processing unit (CPU).
Q6) Explain how computer programs are licensed to individuals and organizations.
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Chapter 5: Database Processing
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Q1) A(n)________ is a program that is used to create,process,and administer a collection of self-describing integrated records.
A)decision support system (DSS)
B)knowledge management system (KMS)
C)database management system (DBMS)
D)enterprise planning system (EPS)
Q2) Bytes,which are characters of data,are grouped into rows in a database.
A)True
B)False
Q3) What is a database management system (DBMS)? Explain with suitable examples.
Q4) Queries in database applications present data in a structured manner using operations such as sorting,grouping,and filtering.
A)True
B)False
Q5) Describe the merits of metadata.
Q6) In the context of data storage,explain the difference between a spreadsheet and a database.
Q7) What is a NoSQL database management system?
Q8) Discuss the creation of a database.Explain its working.
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Chapter 6: The Cloud
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Q1) Explain how software as a service (SaaS)works.
Q2) An organization's internal information system that does not provide elasticity is still considered a cloud.
A)True
B)False
Q3) Why is cloud hosting preferred to in-house hosting?
Q4) Organizations can dynamically reuse servers that use Web services internally by ________.
A)creating a private cloud
B)replicating the servers
C)allocating different servers for different services
D)making the servers elastic
Q5) Service oriented architecture (SOA)is a way of designing computer programs so that they can be combined flexibly.
A)True
B)False
Q6) Content delivery networks (CDNs)are used to store and deliver content that rarely changes.
A)True
B)False
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) ________ is the last phase in the customer life cycle.
A)Marketing
B)Customer acquisition
C)Churn
D)Relationship management
Q2) Enterprise application integration (EAI)is used to forecast sales and create manufacturing plans to meet those forecasts.
A)True
B)False
Q3) Which of the following statements is true of enterprise resource planning (ERP)?
A)ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B)The two major components of ERP systems are manufacturing applications and inventory applications.
C)ERP is also referred to as enterprise application integration (EAI)due to its highly efficient integration properties.
D)ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.
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Chapter 8: Social Media Information Systems
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Q1) In the context of customer relationship management (CRM),a vendor might lose control of the customer relationship.
A)True
B)False
Q2) Social media providers develop and operate their own custom,proprietary,social networking application software.
A)True
B)False
Q3) In the context of management,transcendence means loss of control of employees.
A)True
B)False
Q4) Conversion rate measures the frequency that someone who clicks on an ad makes a purchase,"likes" a site,or takes some other action desired by an advertiser.
A)True
B)False
Q5) Social capital is investment in human knowledge and skills for future profit.
A)True B)False
Q6) According to business literature,describe three types of capital that are used.
Page 10
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Chapter 9: Business Intelligence Systems
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Q1) Project management is one of the few domains in which business intelligence is rarely used.
A)True
B)False
Q2) What are the three primary activities in the business intelligence process?
Q3) External data purchased from outside resources are not included in data warehouses.
A)True
B)False
Q4) Which of the following statements is true of business intelligence (BI)systems?
A)Business intelligence systems are primarily used for developing software systems and data mining applications.
B)The four standard components of business intelligence systems are software,procedures,applications,and programs.
C)The software component of a business intelligence system is called an intelligence database.
D)Business intelligence systems analyze an organization's past performance to make predictions.
Q5) Explain supervised data mining.
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Chapter 10: Information Systems Security
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Q1) What are some of the recommended personal security safeguards against security threats?
Q2) With https,data are encrypted using a protocol called the ________.
A)Secure Shell (SSH)
B)Secure Sockets Layer (SSL)
C)File Transfer Protocol (FTP)
D)Post Office Protocol (POP)
Q3) Advanced persistent threats can be a means to engage in cyber warfare and cyber espionage.
A)True
B)False
Q4) Most secure communications over the Internet use a protocol called ________.
A)smtp
B)ftp
C)https
D)nntp
Q5) With asymmetric encryption,two different keys are used for encoding and decoding a message.
A)True
B)False
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Chapter 11: Information Systems Management
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Q1) A user has the right to obtain necessary computing resources to perform his or her work efficiently.
A)True
B)False
Q2) Microsoft's Azure is an example of SaaS.
A)True
B)False
Q3) Information technology concerns products,techniques,procedures,and designs of computer-based technology.
A)True
B)False
Q4) Protection of information assets is a major function of an information systems (IS)department.
A)True
B)False
Q5) A ________ designs and writes computer codes.
A)technical writer
B)systems analyst
C)programmer
D)business analyst
Page 13
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Chapter 12: Information Systems Development
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Q1) The ________ is the traditional process used to develop information systems.
A)rapid application development (RAD)
B)object-oriented design (OOD)
C)systems development life cycle (SDLC)
D)extreme programming (XP)
Q2) The systems development life cycle process is supposed to operate in a sequence of nonrepetitive phases.
A)True
B)False
Q3) According to Brooks' Law,which of the following is a consequence of adding more people to late projects?
A)The work allocation per team member increases.
B)The costs of training new people can overwhelm the benefits of their contribution.
C)Beyond a workgroup of about 20 employees,economies of scale begin to take over.
D)It allows the managers to extend the timeline of the project.
Q4) What is systems development? How is it different from program development?
Q5) Explain the tasks performed during the system definition phase of the systems development life cycle.
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Which of the following is a primary criterion for judging team success?
A)changes in organizational structure
B)growth in team capacity
C)working in a series of stages
D)meaningful and satisfying experience
Q2) Operational decisions are always collaborative.
A)True
B)False
Q3) Multiple versions of a document are created when a group of people collaboratively work on it to achieve a common goal.
A)True
B)False
Q4) Differentiate between cooperation and collaboration with examples.
Q5) Explain the four phases of project management.
Q6) A cooperative result is usually better in quality than the result of someone working alone.
A)True
B)False
Page 15
Q7) Differentiate between project data and project metadata.
Q8) What are the three levels of decision making?
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) What are the three sets of collaboration tools?
Q2) Virtual meetings can be synchronous or asynchronous.
A)True
B)False
Q3) ________ is a type of asynchronous communication in which a group member can post an entry,an idea,a comment,or a question,and other group members respond to it later,at their convenience.
A)Multiparty text chat
B)Videoconferencing
C)Webinar
D)Discussion forum
Q4) Which of the following statements is true of Google Drive?
A)Users receive an email when a document is made available to them.
B)Documents are stored on the Google Drive server.
C)Document revisions are tracked with extensive details of changes made.
D)Microsoft Excel documents cannot be uploaded to Google Drive.
Q5) Workflows cannot be defined on Microsoft SharePoint for multistage business processes.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) Which of the following statements about native applications is true?
A)They are developed by amateur programmers and business professionals.
B)They use HTML5,CSS3,and JavaScript as development languages.
C)They only run on the operating system for which they are programmed.
D)They are dependent on platforms provided by browsers.
Q2) Context-sensitive chrome pops up in the display when appropriate.
A)True
B)False
Q3) The advantages of employees using their mobile systems at work include cost savings and greater employee satisfaction.
A)True
B)False
Q4) Web applications can be developed by less-skilled,lesser-paid employees;they are considerably cheaper to develop than ________ applications.
A)thin-client
B)user-code
C)remote
D)native
Q5) What are mobile systems?
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) For general work in Excel spreadsheets,the tools and selection under the DATA tab are most useful.
A)True
B)False
Q2) In Excel,which of the following tabs is used for filtering and sorting information in a spreadsheet?
A)DATA
B)REVIEW
C)INSERT
D)HOME
Q3) The ________ section of the ribbon in Excel enables selected text to be centered both horizontally and vertically in a cell.
A)font
B)alignment
C)styles
D)editing
Q4) The portion of the spreadsheet to be printed can be specified using margins.
A)True
B)False
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Chapter 17: Database Design
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Q1) Tables that are not normalized can have data integrity problems.
A)True
B)False
Q2) According to the kinds of problems they have,database practitioners classify tables into various ________.
A)solved forms
B)cardinalities
C)normal forms
D)relationships
Q3) How is a data model transformed into a database design?
Q4) The data integrity problem can occur only if data are ________.
A)duplicated
B)missing
C)inefficient
D)insufficient
Q5) In an entity-relationship (E-R)diagram,a line is used to represent a relationship between two entities.
A)True
B)False
Q6) What are the different types of relationships represented in a data model?
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Chapter 18: Using Microsoft Access 2013
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Q1) The option to create reports can be found in the Database Tools tab of Microsoft Access.
A)True
B)False
Q2) Explain the procedure for creating a new database using Microsoft Access.
Q3) In Microsoft Access,a surrogate key has no meaning to the user.
A)True
B)False
Q4) In Microsoft Access,relationships can be defined by selecting the Database Tools tab.
A)True
B)False
Q5) To create a query in Microsoft Access,one must drag columns out of the required tables into the grid in the lower part of the query definition form.
A)True
B)False
Q6) How can a user generate reports in Microsoft Access?
Q7) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
Page 21
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Chapter 19: Using Excel and Access Together
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Q1) Data can be exchanged between Microsoft Excel and Microsoft Access by exporting the data into a text file and then importing that text data.
A)True
B)False
Q2) Which of the following is an advantage of Microsoft Excel over Microsoft Access?
A)Microsoft Excel is superior for tracking orders,inventory,and equipment.
B)Microsoft Excel is superior for tracking people,such as employees and customers.
C)Microsoft Excel is superb at processing interrelated formulas and creating stylish graphics.
D)Microsoft Excel is better at creating data entry forms,queries,and professional reports.
Q3) A user can produce two different reports from a single set of Microsoft Excel data,by importing this data into Microsoft Access and using the Access report generator.
A)True
B)False
Q4) Explain the procedure for creating graphs in Microsoft Excel.
Q5) Explain the significance of using Microsoft Access and Microsoft Excel together.
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Chapter 20: Network and Cloud Technology
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Q1) A digital subscriber line (DSL)operates on the same lines as voice telephones.
A)True
B)False
Q2) The movement from one network to another is called a hop.
A)True
B)False
Q3) The TCP/IP Protocol architecture uses the same protocol in all its layers.
A)True
B)False
Q4) Which of the following statements is true of cable lines?
A)Cable lines provide high-speed data transmission using telephone cables.
B)Performance of cable lines is stable irrespective of the number of users sending and receiving data.
C)Cable lines use the same protocols used by data transmission lines.
D)The signals from cable lines do not interfere with TV signals.
Q5) What are the three important functions of an Internet service provider (ISP)?
Q6) What is a domain name? What is the procedure to get a domain name?
Q7) The IEEE 802.3 protocol is used for wired local area network (LAN)connections.
A)True
B)False
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) An enterprise resource planning (ERP)solution includes a database design,initial configuration data,and the company's operational data.
A)True
B)False
Q2) Enterprise resource planning (ERP)training includes topics such as obtaining top-level management support.
A)True
B)False
Q3) Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Solomon platform.
A)True
B)False
Q4) For implementing enterprise resource planning (ERP)systems,the first task is to create a model of current business procedures and practices,which is called the as-is model.
A)True
B)False
Q5) Briefly describe Microsoft's enterprise resource planning (ERP)products.
Q6) Explain enterprise resource planning (ERP)application programs.
Page 24
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Chapter 22: Supply Chain Management
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Q1) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
Q2) Which of the following statements is true of inventory?
A)Managing an inventory requires balancing between availability and cost.
B)Inventory size increases as consumers purchase items.
C)Inventory management decisions are limited to the size of the inventory.
D)Increasing the inventory size always increases a company's profitability.
Q3) Explain inter-enterprise (IS)processes with an example.
Q4) The bullwhip effect increases if all the participants in the supply chain have an access to consumer-demand information from the retailer.
A)True
B)False
Q5) The Automated Clearing House system among banks is an example of a standardized inter-enterprise system.
A)True
B)False
Q6) Define supply chain profitability.How is it different from individual organizational profitability?
Q7) Explain the bullwhip effect with an example.
Page 25
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) ________ are rule-based systems that encode human knowledge in the form of If/Then rules.
A)Document management systems
B)Expert systems
C)Content management systems
D)Enterprise resource planning systems
Q2) Software is the only component present in a content management system.
A)True
B)False
Q3) Expert systems came into existence long after the use of social media and the Internet.
A)True
B)False
Q4) What are expert systems?
Q5) It is often easier for an employee of an organization to find a document of the organization using Google than using an in-house search engine.
A)True
B)False
Q6) What is an enterprise social network (ESN)?
Q7) Explain briefly how organizations view a social media information system (SMIS). Page 26
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Chapter 24: Database Marketing
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Q1) A market-basket analysis is used to explore cross-selling opportunities.
A)True
B)False
Q2) In marketing transactions,the fact that customers who buy product X also buy product Y creates a ________ opportunity.
A)relationship selling
B)cross-selling
C)value added selling
D)persuasive selling
Q3) Which of the following is a data mining technique for determining sales patterns?
A)RFM analysis
B)market-basket analysis
C)composite analysis
D)regression analysis
Q4) Databases are not a key component of database marketing.
A)True
B)False
Q5) What is database marketing?
Q6) What is a market-basket analysis?
28
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Chapter 25: Reporting Systems and OLAP
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Q1) What is the difference between push and pull reports?
Q2) Which of the following is an electronic report medium that can be customized for a particular user?
A)Web site
B)email alert
C)digital dashboard
D)PDF file
Q3) In an online analytical processing (OLAP)report,a data item that is to be processed is called a ________.
A)measure
B)dimension
C)cube
D)target
Q4) Which of the following types of reports is an example of a push report?
A)static report
B)dynamic report
C)query report
D)online analytical processing (OLAP)report
Q5) Describe online analytical processing (OLAP).
Q6) Explain report authoring,management,and report delivery.
Page 29
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Chapter 26: Data Breaches
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Q1) Data breach notifications to users should include ________.
A)the costs incurred due to the breach
B)a sincere apology and an acceptance of responsibility for the incident
C)a detail on how the breach occurred and the reasons for the breach
D)a report on the current security measures
Q2) It is easier for organizations to prepare a list of countermeasures against many different types of attacks and take appropriate measures accordingly.
A)True
B)False
Q3) The Federal Information Security Management Act (FISMA)details the procedures to be followed by a federal agency in case an organization fails to ensure the minimum security requirements for its data and systems.
A)True
B)False
Q4) Explain how data breach occurs with an example.
Q5) Attack vectors refer to the ways hackers attack a target.
A)True
B)False
Q6) What are the steps involved in an organization's plan for a data breach?
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Chapter 27: International Mis
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Q1) Operating information systems (IS)internationally can be problematic because of different physical environments.
A)True
B)False
Q2) Information systems increase inventories.
A)True
B)False
Q3) Which of the following statements is true about the issues to be addressed when localizing a computer program?
A)When translating a user interface for a program,the entire user interface,except the icons,will need to be changed.
B)Programming techniques can be used to simplify and reduce the cost of localization.
C)Forms and reports should be localized in a manner that does not necessitate redesigning an entire document.
D)The help text should always be maintained in English.
Q4) How does the global economy change competitive strategy?
Q5) How do global information systems affect supply chain profitability?
Q6) What are the challenges of international information systems (IS)management?
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Chapter 28: Systems Development Project Management
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Q1) A plan that stipulates the tasks to be accomplished in a project,the labor and other resources assigned to those tasks,and the schedule for completion of the project is called the ________.
A)baseline
B)data model
C)line of code
D)scatter plot
Q2) ________ is the process by which users agree to one set of conditions,then add a bit more,then add a bit more,and so forth.
A)Requirements creep
B)Diseconomies of scale
C)Configuration control
D)Coordination
Q3) What are the biggest challenges for managing a large-scale systems development project?
Q4) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 29: Agile Development
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Q1) Why is the systems development life cycle (SDLC)called the waterfall method?
A)It does not return to a development phase that has been completed.
B)It uses feedback from team members to schedule tasks.
C)It delivers a working version of the product at frequent intervals.
D)It can be used only for projects on information systems.
Q2) Just-in-time design may lead to substantial revision of the work product produced previously in the project.
A)True
B)False
Q3) In a scrum,who is a product owner?
Q4) The ________ is the only person on a scrum team who has the authority to add,delete,or change requirements and their priority.
A)scrum master
B)product owner
C)database designer
D)business analyst
Q5) In the scrum process,a stand-up is a 15-minute team meeting.
A)True
B)False
Q6) Why is the systems development life cycle (SDLC)losing credibility?
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Chapter 30: Business Process Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/35861
Sample Questions
Q1) A particular information system cannot be used by multiple single business processes simultaneously.
A)True
B)False
Q2) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q3) The relation between business processes and information systems is many-to-many.
A)True
B)False
Q4) A customer's credit is checked before checking the availability of goods in order to
A)increase the rate of credit approval of customers
B)arrange for the special terms requested
C)prevent the wastage of shipping-verification labor
D)align the processes with organizational goals
Q5) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
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