Business Information Systems
Final Exam
Course Introduction
Business Information Systems explores the integration of information technology with business processes to improve organizational efficiency, decision-making, and competitiveness. The course covers fundamental concepts such as data management, enterprise systems, e-commerce, and the strategic use of information systems in various business functions. Students will gain an understanding of how businesses leverage IT resources to solve problems, optimize operations, and respond to changing market needs. Emphasis is placed on case studies, practical applications, and the ethical considerations involved in managing information systems within a business environment.
Recommended Textbook
Using MIS 10th Edition by David M. Kroenke
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12 Chapters
1215 Verified Questions
1215 Flashcards
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Chapter 1: The Importance of Mis
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) According to the five-component model of information systems, the ________ component provides instructions for the people who use information systems.
A) software
B) data
C) hardware
D) procedure
E) storage
Answer: D
Q2) Bryce, a floor manager at an industrial plant, works well with all of his line employees. Bryce's ability to collaborate is a routine skill.
A)True
B)False
Answer: False
Q3) According to the five-component model of an information system, software is the most important component of an information system.
A)True
B)False
Answer: False
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Chapter 2: Collaboration Information Systems
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99 Flashcards
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Sample Questions
Q1) ________ is defined as a group of people working together, all doing essentially the same type of work, to accomplish a job.
A) Collaboration
B) Association
C) Participation
D) Cooperation
E) Support
Answer: D
Q2) Which of the following is a comprehensive tool for communication?
A) Google Hangouts
B) SharePoint
C) Google Drive
D) Skype for Business
E) Zphone
Answer: D
Q3) Operational decisions are those that support day-to-day activities.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) The difference between the value that an activity generates and the cost of the activity is called margin.
A)True
B)False
Answer: True
Q2) Jason's Burgers, a famous diner, recently started taking orders online to reduce the customer wait time. This arrangement was perfect for busy office workers who frequented the place, and the sales went up considerably. Jason's Burgers attempted to
A) reduce costs
B) raise barriers to market entry
C) establish alliances
D) lock in customers
E) create a new product
Answer: D
Q3) The streamlining of business processes to increase margin is key to obtaining competitive advantage.
A)True
B)False
Answer: True
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Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) Melissa is a senior accountant at a consulting firm. She brings to her manager's notice the considerable amount of time that is wasted when accounting tasks are performed manually, and proposes that the department automates these tasks. Melissa's accounting department is in need of a(n) ________.
A) application software
B) system software
C) firmware
D) operating system
E) network connection
Q2) ________ is installed into special, read-only memory of devices like printers and print servers or devices used for various types of communication.
A) Vertical-market software
B) Application software
C) Firmware
D) Spyware
E) AIX kernel
Q3) The main memory of a computer is also called random access memory (RAM).
A)True
B)False
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Page 6
Chapter 5: Database Processing
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104 Flashcards
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Sample Questions
Q1) Which of the following is True about the database development process?
A) The database structure is easy to change during the data modeling stage.
B) Changing a relationship from 1:N to N:M in an existing database is a complex and lengthy process.
C) User review of the data model is avoided as it is not helpful in data modeling.
D) Databases are easier to develop than spreadsheets.
E) Normalization is unnecessary for large databases.
Q2) Which of the following is an international standard language for processing a database?
A) Cassandra
B) DB2
C) SQL
D) MS Access
E) Relational LM
Q3) Metadata refers to special data that describes the structure of a database.
A)True
B)False
Q4) Define the acronym ACID, and describe why ACID transactions are important.
Q5) How does normalization resolve the data integrity problem?
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Chapter 6: The Cloud
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Sample Questions
Q1) Carol uses a high-speed internet connection at home. Her connection is supported by the television line, but it does not interfere with the television signal. Carol uses a(n) ________ connection.
A) DSL
B) dial-up
C) cable
D) ADSL
E) satellite
Q2) List the functions of an Internet service provider (ISP).
Q3) Which of the following is an example of IaaS?
A) Apple iCloud
B) Microsoft Azure
C) Office 365
D) Amazon S3
E) Salesforce.com
Q4) TCP/IP protocol architecture is a scheme of protocol types arranged in four layers.
A)True
B)False
Q5) Describe the three-tier architecture for Web applications such as e-commerce.
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Chapter 7: Processes, Organizations, and Information Systems
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Sample Questions
Q1) Which of the following statements is True about workgroup information systems?
A) They are easy to change.
B) They minimize data duplication among departments.
C) They can be operated without training.
D) They support 10 to 100 users.
E) They support 1,000+ users.
Q2) Process ________ is a measure of how well a process achieves organizational strategy.
A) efficiency
B) conformance
C) effectiveness
D) reliability
E) adeptness
Q3) Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?
A) departmental information systems
B) workgroup information systems
C) personal information systems
D) enterprise information systems
E) virtual information systems
Page 9
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Chapter 8: Social Media Information Systems
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101 Flashcards
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Sample Questions
Q1) Success metrics are also known as ________.
A) key performance indicators (KPI)
B) performance scale identifiers (PSI)
C) vanity metrics
D) conversion rates
E) realization indicators
Q2) An enterprise social network (ES
N) is a software platform that uses social media to facilitate cooperative work of people within an organization.
A)True
B)False
Q3) Which of the following is True of online ad revenue?
A) Mobile ad clicks are less effective, on average, than PC clicks.
B) Advertisers can find out who responds to ads but not how strongly.
C) One of the principal means of attracting viewers is to provide low-cost content.
D) Most ads on social media generate revenue only when customers click on them.
E) Desktop ads generate more revenue than mobile ads.
Q4) How do companies earn revenue from social media?
Q5) Explain the use of social CRM in sales and marketing activities.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Explain the difference between static and dynamic reports.
Q2) ________ is a concept that computer systems will become sophisticated enough that they can adapt and create their own software and hence adapt their behavior without human assistance.
A) Expert systems
B) The Singularity
C) Knowledge management
D) Business intelligence systems
E) Moore's Law
Q3) Regression analysis measures the effect of a set of variables on another variable.
A)True
B)False
Q4) ________ is defined as information containing patterns, relationships, and trends of various forms of data.
A) Process mining
B) Business process management
C) Business intelligence
D) Spatial intelligence
E) Pattern recognition
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Chapter 10: Information Systems Security
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102 Flashcards
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Sample Questions
Q1) A ________ is a string of bits used to encrypt data.
A) key
B) honeypot
C) cookie
D) cache
E) cipher
Q2) Which of the following was passed to give individuals the right to access their own health data created by doctors and other healthcare providers?
A) the Privacy Act of 1974
B) the Sarbanes-Oxley Act
C) the HIPAA of 1996
D) the Gramm-Leach-Bliley Act
E) the Computer Privacy Act of 2014
Q3) A Trojan horse is a virus that masquerades as a useful program or file.
A)True
B)False
Q4) Most spyware programs are benign in that they do not perform malicious acts or steal data.
A)True
B)False
Page 12
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Chapter 11: Information Systems Management
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106 Flashcards
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Sample Questions
Q1) How does outsourcing help reduce costs?
Q2) Outsourcing neither saves time for direct management, nor for indirect management.
A)True B)False
Q3) Freeing up management time is a reason that some companies choose to outsource.
A)True
B)False
Q4) The chief information officer (CIO) provides the information systems (IS) perspective during discussions of problem solutions, proposals, and new initiatives.
A)True
B)False
Q5) Describe some of the advantages of outsourcing internationally?
Q6) Installation of unauthorized hardware and programs may interfere with automated maintenance programs used for upgrading a user's computer.
A)True B)False
Q7) Describe the chief information officers, or CIO's typical reporting relationships.
Page 13
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Chapter 12: Information Systems Development
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Sample Questions
Q1) The total number of points of work a team can accomplish in each scrum period is called ________.
A) score
B) speed
C) velocity
D) degree
E) intensity
Q2) A ________ involves balancing three critical factors: requirements, cost, and time.
A) work breakdown structure (WBS)
B) trade-off
C) test plan
D) critical path
E) diagnostic plan
Q3) What are the tools used when planning information systems (IS) projects?
Q4) Systems analysts integrate the work of programmers, testers, and users.
A)True
B)False
Q5) Name the stages of the business process management cycle and summarize the activities in each.
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