Business Information Systems
Final Exam Questions
Course Introduction
Business Information Systems explores the integration of information technology within business environments to improve operations, decision-making, and competitiveness. This course introduces fundamental concepts such as data management, information systems design, enterprise resource planning (ERP), e-commerce, and cybersecurity. Students will learn how organizations use information systems to support business processes, enhance productivity, and facilitate strategic planning. Through case studies and real-world examples, the course emphasizes the critical role of technology in streamlining workflows, fostering innovation, and responding to evolving market demands.
Recommended Textbook
Strategic Management of Information Systems international student version 5th Edition by Keri
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12 Chapters
639 Verified Questions
639 Flashcards
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Chapter 1: Linking Systems Strategy and the Organization
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Sample Questions
Q1) The _______________ models suggest that the speed and aggressiveness of the moves and countermoves in any given market create an environment in which advantages are "rapidly created and eroded."
Answer: hypercompetition
Q2) This framework is called the ____________________ because it relates business strategy with IS strategy and organizational strategy.
A)Porter's Generic Framework
B)D'Aveni's Hypercompetition Model
C)Information Technology Matrix
D)IS Strategy Model
E)Information Systems Strategy Triangle
Answer: E
Q3) To avoid unwanted consequences,altering the IT Strategy requires adjustments to the organizational strategy.
A)True
B)False
Answer: True
Q4) CRM stands for ________________.
Answer: Customer Relationship Management
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Chapter 2: Strategic Use of Information Resources in a Global Economy
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Sample Questions
Q1) Unlike most assets,information resources do not lose value over time.
A)True
B)False Answer: False
Q2) All of the following benefit from the network effect EXCEPT:
A)Wikis
B)Twitter
C)Email
D)Facebook
E)Network bandwidth
Answer: E
Q3) Partnering with a competitor is becoming more and more common in today's integrated,technology-based environment.This type of collaboration with a competitor is uniquely described as:
A) Co-opetition
B) Integrated supply chain
C) Business process
D) Strategic alliance
E) Value proposition
Answer: A
Page 4
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Chapter 3: Organizational Strategy: Managerial Levers
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Sample Questions
Q1) The three components of the organizational strategy are organizational design,management control systems and _________.
Answer: Organizational culture
Q2) National culture no longer predisposes workers to act in a certain way.
A)True
B)False
Answer: False
Q3) Traditional organizations have one of four types of organizational design. What are these four structure types?
A) Traditional, flat, matrix, technology
B) Hierarchical, flat, matrix, networked
C) Matrix, networked, flat, information
D) Matrix, flat, networked, traditional
E) Social, networked, matrix, hierarchical
Answer: B
Q4) A ________ organization allows a firm to concentrate on both function and purpose.
Answer: Matrix
Q5) ________ reduces the operating complexity of a matrix organization.
Answer: IS
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Chapter 4: Work Design: Enabling Global Collaboration
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Sample Questions
Q1) What looks and acts like the Internet,but it is comprised of information used exclusively with a company and unavailable to the Internet community as a whole?
A) Web Portal
B) Intranet
C) VoIP
D) Groupware
E) VPN
Q2) While there are many advantages to working remotely,there are some potential problems.For example,once work has been successfully performed remotely,a company may find economic reasons to let go of workers and choose to _______ the work abroad.
A) Outplace
B) Offshore
C) Automate
D) Recruit
E) Isolate
Q3) What do we call members of the generation that's grown up using computers,the Web and social network sites as a normal,integrated part of their lives?
Q4) List the challenges that a global,virtual team must overcome to be successful.
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Chapter 5: Building and Changing Global Business
Processes
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Q1) What does SCM stand for?
Q2) Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality.Which one of the following enterprise systems supported Sloan's transformation?
A) ERP
B) SCM
C) PLM
D) TQM
E) NPD
Q3) Outline how Zara demonstrates a strong sense of process perspective in comparison to other more traditional retailers who seem to have a silo perspective.
Q4) The major difference between an ERP and ERP II system is this feature.
A) Advances in software usability and flexibility
B) Information is made immediately available to external stakeholders using social and collaborative tools
C) Information is made available to all departments in the company
D) Advanced quering and reporting capabilities
E) Close integration with e-business technologies
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Chapter 6: Information Systems Strategy: Architecture and Infrastructure
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Sample Questions
Q1) The functional specifications such as hardware,software and storage specifications are all part of this.
Q2) This is the electronic representation of numbers and text.
Q3) Why must an organization's IT architecture be based on an organization's strategic goals?
Matching
Q4) The components of enterprise architecture are: shared data,the linking and automation technology used to share the data,the people who are served by the system and: ______________,
A) Enterprise software
B) A centralized architecture
C) IT systems
D) Core business processes
E) A framework
Q5) Why would an organization use cloud computing for its IT infrastructure needs?
Q6) Explain what cloud service the New York Times successfully utilized and the benefit this solution provided.
Q7) Explain how cloud computing services benefit from virtualization.
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Chapter 7: Cost Recovery of Information Systems
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Sample Questions
Q1) Which dimension of the balanced scorecard answers the question "How do we look to shareholders?"
A) Customer perspective
B) Innovating and learning perspective
C) Internal business perspective
D) Financial perspective
E) Supplier perspective
Q2) This model is helpful in differentiating the capabilities of IT and the demands of the business for IT relative to the value IT has in the organization's strategy.
Q3) This costing technique looks beyond the initial capital investment of an IT solution and includes costs associated with technical support,administration,training and system retirement.
Q4) Activity based costing _____________
A) groups costs into meaningful buckets that are then distributed based on the activity or product they support.
B) is useful for allocating small project work.
C) charges all costs to "cost centers".
D) considers only initial capital investments.
E) calculates ongoing maintenance costs.
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Chapter 8: Governance of the Information Systems Organization
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Sample Questions
Q1) This IT governance archetype consists only of business unit leaders,key process owners,or their delegates.
Q2) The IT Governance Council reports directly to the board of directors or the ________.
A) CIO
B) CTO
C) CEO
D) COO
E) CFO
Q3) A steering committee works especially well with this particular IT governance archetype.
A) Business monarchy
B) IT monarchy
C) Feudal
D) Federal
E) IT Duopoly
Q4) Explain the value steering committees offer the IT organization.
Q5) The combinations of people to whom decision rights are allocated are classified by various IT governance ________.
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Chapter 9: Sourcing Information Systems Around the World
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Sample Questions
Q1) An outsourcing organization may not recommend the use of newer technologies.Why not?
Q2) Outsourcing decisions can be difficult and expensive to reverse because of:
A) Cultural differences.
B) The complicated infrastructure and staffing considerations.
C) Data security.
D) Data loss.
E) CMM.
Q3) The reasons given for backsourcing are similar to the reasons given for outsourcing in the first place.
A)True
B)False
Q4) iCloud is an example of which one of the following?
A) Offshoring
B) Insourcing
C) Farshoring
D) Cloud computing
E) Backsourcing
Q5) Explain the options a company has when the quality of work done by an outsourcing firm is no longer satisfactory.
11
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Chapter 10: Managing Projects in a Global Ecosystem
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Q1) What does PMO stand for?
A) Project Maintenance Office
B) Project Mission and Objectives
C) Product Maintenance Office
D) Project Mission Office
E) Project Management Office
Q2) Explain why in a project only two of the three project elements (cost,time and scoop)can be optimized and the third must be adjusted to maintain balance.
Q3) What type of software is released under a license approved by the Open Source Initiative (OSI)?
A) System Architecture Software (SAS)
B) Open System Software (OSS)
C) Shareware Software (SS)
D) Open Source Software (OSS)
E) Source System Software (SSS)
Q4) The maintenance and review phase is the longest phase of the software development lifecycle.
A)True
B)False
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Chapter 11: Business Analytics and Knowledge Management
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Sample Questions
Q1) This is the term used to describe the techniques and technology that make it possible to deal with very large volumes of information that are created and stored for analysis.
A) Data warehouse
B) Database
C) Big data
D) Data analytics
E) Business intelligence
Q2) Data is more important than knowledge.
A)True
B)False
Q3) Tacit knowledge is easy to formalize.
A)True
B)False
Q4) By utilizing business analytics,a company can learn which one of the following?
A) Which products are moving slowly versus which products are moving quickly
B) Which products have been sold in the past 3 months
C) Who is buying the product and what price they're willing to pay
D) Where each product sits (warehouse, store or factory location)
E) The suppliers who contributed to the manufacturing of the product
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Chapter 12: Ethical Guidelines for Information Use
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Sample Questions
Q1) Over time it becomes easier to maintain the accuracy of information.
A)True
B)False
Q2) Green computing is a passing phase and will likely be less strategic to companies in the future.
A)True
B)False
Q3) In today's digital word,individuals can control their privacy through choice,______ ,and correction.
A) Protection
B) Consent
C) Property
D) Communication
E) Consideration
Q4) Information privacy guidelines should come from what level in a company?
A) CEO and top-level executives
B) Middle management
C) Employees
D) Federal regulations
E) State laws
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