Business Information Systems
Final Test Solutions
Course Introduction
Business Information Systems explores the intersection of business processes and information technology, providing students with an understanding of how organizations leverage information systems to support decision-making, enhance efficiency, and achieve strategic objectives. This course covers the fundamentals of database management, enterprise systems, and digital transformation, while also examining topics such as e-commerce, data analytics, and cybersecurity. Through case studies and practical applications, students learn to analyze business requirements, design information solutions, and evaluate the impact of emerging technologies on organizational success.
Recommended Textbook
Experiencing MIS 4th Edition by David Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Effective collaboration is all about being nice to your team members.
A)True
B)False Answer: False
Q2) Strong passwords have a maximum of five characters.
A)True
B)False Answer: False
Q3) Strong nonroutine cognitive skills are more in demand than routine skills.
A)True
B)False
Answer: True
Q4) Businesses themselves use information systems to achieve their strategies. A)True
B)False Answer: False
Q5) Moore's Law states that the speed of a computer doubles every 18 months.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Business Processes, Information Systems and Information
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Q1) What is a business process? Define activities.
Answer: A business process is a network of activities for accomplishing a business function.Activities are specific tasks that need to be accomplished as part of the process.
Q2) A monthly report that arrives 6 weeks late is an example of information that is not ________.
A)accurate
B)relevant
C)timely
D)sufficient
Answer: C
Q3) The ________ component of the IS framework provides instructions for people.
A)data
B)software
C)procedure
D)information
Answer: C
Q4) Define information.
Answer: The most common definition of information is that information is knowledge derived from data.
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Sample Questions
Q1) Business processes implement value chains or portions of value chains.
A)True
B)False Answer: True
Q2) Receiving,storing,and disseminating inputs to a product is an operations function.
A)True
B)False
Answer: False
Q3) Porter originally developed the five forces model in order to understand organisations' competitive environment.
A)True
B)False
Answer: False
Q4) Value chains exist in service-oriented companies.
A)True
B)False Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Memory is said to be ________ if contents are lost when power is off.
A)volatile
B)random
C)nonvolatile
D)swapped
Q2) CPU speed is expressed in cycles called ________.
A)metres per second
B)bits
C)hertz
D)bytes
Q3) Constant memory swapping will reduce the speed of a computer.
A)True
B)False
Q4) What are the different categories of application programs?
Q5) Application programs that run within a browser,without the need to be preinstalled on client computers,are referred to as ________.
A)thick-client applications
B)desktop programs
C)firmware
D)thin-client applications
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Chapter 5: Database Processing
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Q1) Databases that carry their data in the form of tables and represent relationships using foreign keys are called ________ databases.
A)foreign
B)discrete
C)continuous
D)relational
Q2) Most organisations develop their own database management systems.
A)True
B)False
Q3) What are relational databases? What has led to the development of new nonrelational styles of database processing?
Q4) Explain database management systems (DBMS).
Q5) Which of the following is true of browser-based database applications?
A)They use C++ as the standard language for user-side processing.
B)The application,DBMS,and the database all reside on the user's computer.
C)They are written in object-oriented languages like Structured Query Language.
D)They are thin-client applications that need not be pre-installed on a user's computer.
Q6) What is a database application?
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Chapter 6: The Cloud
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Q1) A content delivery network (CDN)provides a specialised type of PaaS.
A)True
B)False
Q2) A user may receive various pieces of a web page from different servers on a content delivery network (CDN).
A)True
B)False
Q3) The cloud-based service that provides the hardware and allows customers to load an operating system of their choice is known as ________.
A)application virtualisation
B)network functions virtualisation (NFV)
C)infrastructure as a service (IaaS)
D)platform as a service (PaaS)
Q4) A tunnel is a virtual,private pathway over a public or shared network from the VPN (virtual private network)client to the VPN server.
A)True
B)False
Q5) What are the factors that have made cloud-based hosting advantageous?
Q6) Why is the term "pooled" used to describe the cloud?
Page 8
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Chapter 7: Organisations and Information Systems
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Sample Questions
Q1) How can organisations solve the problems posed by information silos?
Q2) Which of the following statements is true of personal information systems?
A)Personal information systems that support a particular department are called workgroup information systems.
B)Personal information systems have only a single user and so procedures are not documented or formalised.
C)Adapting to changes in personal information systems is extremely difficult and time consuming.
D)The solutions to problems in a personal information system usually involve more than one department.
Q3) Which of the following is a characteristic of workgroup information systems?
A)1000s of users
B)isolated problems
C)informal procedures
D)resistance to change
Q4) CRM systems vary in the degree of functionality they provide.
A)True
B)False
Q5) Explain inter-enterprise information systems.
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) What is social CRM?
Q2) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q3) According to McAfee,Enterprise 2.0 workers prefer to navigate content structures rather than searching for content.
A)True
B)False
Q4) Which of the following statements is true of seekers of truth?
A)They do not change their opinion when confronted with a contrary opinion.
B)They generally do not form bonds with an organisation.
C)They share a common belief and seek conformity.
D)They are effective for activities like sales and marketing.
Q5) A ________ is a statement that delineates employees' rights and responsibilities.
A)social media policy
B)corporate datasheet
C)bill of labour
D)statement of purpose
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Which of the following statements is true of a data warehouse?
A)A data warehouse functions like a retail store in a supply chain.
B)A data warehouse is larger than a data mart.
C)Users in a data warehouse obtain data pertaining to a business function from a data mart.
D)Data analysts who work with a data warehouse are experts in a particular business function.
Q2) ________ is the process of obtaining,cleaning,organising,relating,and cataloging source data.
A)Push publishing
B)Pull publishing
C)Data interpretation
D)Data acquisition
Q3) Data marts are usually larger than data warehouses.
A)True
B)False
Q4) What are business intelligence systems?
Q5) Differentiate between static reports and dynamic reports.
Q6) Explain the curse of dimensionality.
Q7) What is predictive-policing?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) In a ________ installation,the new system runs alongside the old one until it has been tested and is fully operational.
A)parallel
B)plunge
C)phased
D)pilot
Q2) Which of the following is the most expensive style of system conversion?
A)phased installation
B)parallel installation
C)pilot installation
D)plunge installation
Q3) Beta testing is the last phase of the testing process.
A)True
B)False
Q4) Explain how the software component of an information system is designed.
Q5) As development teams become larger,the average contribution per worker decreases.
A)True
B)False
Q6) What are the tasks of system maintenance?
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Chapter 11: Information Systems Management
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Q1) Protection of information assets is a major function of the information systems department.
A)True
B)False
Q2) Large-scale project managers require deeper project management knowledge than small-scale managers.
A)True
B)False
Q3) Information technology concerns the products,techniques,procedures,and designs of computer-based technology.
A)True
B)False
Q4) What is the typical structure of an organisation's IS department?
Q5) Each outsource vendor has its own methods and procedures for its services.
A)True
B)False
Q6) Parting business with an outsource vendor is exceedingly risky.
A)True
B)False
Q7) Explain the rights of information systems users.
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Chapter 12: Information Security Management
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Sample Questions
Q1) Describe an incident-response plan.
Q2) Which of the following is a technical safeguard against security threats?
A)compliance
B)backup and recovery
C)passwords
D)identification and authorisation
Q3) List some important malware safeguards.
Q4) Which of the following is a human safeguard against security threats?
A)physical security
B)procedure design
C)firewalls
D)backup and recovery
Q5) A threat is a person or an organisation that seeks to obtain or alter data illegally,without the owner's permission or knowledge.
A)True
B)False
Q6) Incorrectly increasing a customer's discount is an example of incorrect data modification.
A)True
B)False
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Hanna,a project manager at Rinehart,Inc. ,adds additional resources to a new project that has insufficient resources to meet its tight schedules.In this case,Hanna is in the ________ phase of project management.
A)doing
B)starting
C)planning
D)finalising
Q2) In a collaborative team,the work proceeds in a series of steps in which one person produces something,others criticise it,and then a revised version is produced.These steps are known as ________.
A)redundancies
B)iterations
C)alternatives
D)dissolutions
Q3) Which of the following is true of project data?
A)It should recommend solutions for a problem-solving project.
B)Project data is data that is used to manage the project.
C)It is not part of the collaboration's work product.
D)Project data is not subject to iteration and feedback.
Page 15
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work.
A)True
B)False
Q2) With the minimal collaboration tool set,a participant should be able to collaborate with his team,though he will get little support from the software.
A)True
B)False
Q3) The alerts feature on SharePoint ________.
A)sends a team member an email whenever a task is assigned to him or her
B)cannot send emails about new events,but can send notifications to Microsoft accounts
C)can send emails only when a new task is created
D)requires team members to check the task list for new tasks every hour
Q4) Explain version control with a simple example.
Q5) Explain the importance of Microsoft SharePoint in task management.
Q6) Version management systems provide version control.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) Mobile systems decrease the speed of business,which is a disadvantage for those who wish to respond quickly to changing conditions.
A)True
B)False
Q2) ________ data is data that the device requests from the server.
A)Push
B)Pull
C)Linear
D)Nonlinear
Q3) Which of the following statements is true of mobile systems?
A)The usage of mobile systems results in the organisations being effective with part-time employees and independent contractors.
B)Just-in-time data creates a premium on the ability to memorise vast quantities of product data.
C)Just-in-time data removes the premium for the ability to access,query,and present the data.
D)Mobile systems decrease the speed of business.
Q4) What are the different BYOD (bring your own device)policies currently being used?
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) In an Excel spreadsheet,the rows are identified by ________.
A)Roman numerals
B)letters
C)numbers
D)symbols
Q2) In Excel,to insert new rows,click the number of the row above which new rows are to be added,and then select the number of rows to be added.
A)True
B)False
Q3) If a spreadsheet is printed sideways on a page,the orientation is said to be Portrait.
A)True
B)False
Q4) In an Excel spreadsheet,the columns are identified by ________.
A)numbers
B)symbols
C)Roman numerals
D)letters
Q5) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
Q6) The real power of Excel lies in its amazing computational capability.Explain.
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Chapter 17: Database Design
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Q1) How is a data model transformed into a database design?
Q2) A data model is a logical representation of the structure of the data.
A)True
B)False
Q3) To represent an N:M relationship between two entities,two normalised tables are sufficient.
A)True
B)False
Q4) The data integrity problem can occur only if data are missing.
A)True
B)False
Q5) The general goal of normalisation is to ________.
A)convert two or more tables into a single table
B)create a copy of an existing table
C)construct tables such that every table has a single topic
D)construct tables such that all tables have a similar topic
Q6) The crow's-foot notation shows the minimum number of entities that can be involved in a relationship.
A)True
B)False
Page 19
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Chapter 18: Using Microsoft Access 2013
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Q1) Before using a DBMS,a user should create a(n)________.
A)attribute
B)data model
C)identifier
D)database
Q2) Which of the following is one of the alternatives for creating a data entry form in Microsoft Access?
A)using the default table display
B)using the query wizard
C)using the data definition tab
D)using the property sheet
Q3) Microsoft Access provides a default table display for creating a data entry form.
A)True
B)False
Q4) Access opens a new database by ________.
A)creating a default table named Table 1
B)asking the user to name his/her table
C)creating a default table named Table A
D)creating a default table named Table A1
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Chapter 19: Using Excel and Access Together
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Q1) A school stores attendance records of its students on an Access database.The Attendance table has StudentName,StudentID,Grade,and DateAbsent columns.Each time a student is absent,an entry is made into the database.Which of the following statements is true?
A)To find the number of days each student is absent,Group By should be selected for StudentID and Count for DateAbsent.
B)To find the average number of days students of each grade are absent,Group By should be selected under Grade and Avg under StudentID.
C)To see the number of students absent in a particular grade on a given day,Group By should be selected for both DateAbsent and StudentID.
D)To see which students were absent on a particular day,Group By should be selected for StudentName.
Q2) To use Excel to process data stored in Access,it is recommended to rekey all of the Access data into Excel.
A)True
B)False
Q3) Explain the procedure for creating graphs in Microsoft Excel.
Q4) How can Excel be used to graph Access data?
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Chapter 20: Network and Cloud Technology
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Q1) A LAN would be used to connect computers located in Seattle and Philadelphia.
A)True
B)False
Q2) Which of the following statements is true about LANs and their components?
A)For communications equipment,the M in Mbps stands for 1024×1024.
B)The numbers in the term "10/100/1000 Ethernet" refer to the number of devices that can be connected.
C)The expansion of kbps is kilobits per second.
D)IEEE 802.11ac is the current standard for wired LAN.
Q3) Which of the following is a component of the user tier?
A)computers that have browsers that request and process Web pages
B)computers that run Web servers and process application programs
C)computers that run a DBMS that processes requests for data from a commerce server
D)computers that receive Web page requests and send them to an available server to minimise customer delays in a facility called a Web farm
Q4) The user tier consists of computers,phones,and other devices.
A)True
B)False
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.
A)True
B)False
Q2) For implementing ERP systems,the first task is to create a model of current business procedures and practices,which is called the as-is model.
A)True
B)False
Q3) Give a brief description of Microsoft's ERP products.
Q4) Explain how organisations of different sizes use ERP differently.
Q5) What is a stored procedure?
A)It is a computer program stored in a database that is used to enforce business rules.
B)It is an area of memory that is used for dynamic memory allocation.
C)It is a software program that houses and serves business logic for use by multiple applications.
D)It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
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Chapter 22: Supply Chain Management
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Q1) The ________ is used as the measure of supply chain speed.
A)amount of goods exchanged in a given period of time
B)total profit generated by the components of supply chain
C)dollar value of goods exchanged in a given period of time
D)time taken to transport goods from one component to another
Q2) As a factor affecting supply chain performance,facilities concern the location and operations methodology of the places where products are fabricated or stored.
A)True
B)False
Q3) Explain the bullwhip effect with an example.
Q4) Each organisation in a supply chain is an independent company,with its own objectives.
A)True
B)False
Q5) Which of the following is an example of inventory?
A)factories
B)raw materials
C)machinery
D)capital
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) The documents in content management systems are nonperishable.
A)True
B)False
Q2) What are expert systems?
Q3) Knowledge management has transitioned from authentic relationships to structured systems.
A)True
B)False
Q4) ________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.
A)Expert systems
B)Content management systems
C)Document management systems
D)Enterprise resource planning systems
Q5) Expert systems are easy to maintain.
A)True
B)False
Q6) What is the purpose of a rich directory?
Q8) What are the characteristics of a hyper-social organisation? Page 25
Q7) What are the alternatives to content management applications?
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Chapter 24: Database Marketing
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Q1) Which of the following techniques uses a hierarchical arrangement of criteria to predict a classification or value?
A)RFM technique
B)Cooke method
C)decision tree
D)market-basket analysis
Q2) A minimum difference among groups is used as the criterion for constructing the decision tree.
A)True
B)False
Q3) The more times two items occur in the same transaction,the higher is the probability of them being purchased together.
A)True
B)False
Q4) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q5) What is database marketing?
Q6) What is a market-basket analysis?
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Chapter 25: Reporting Systems and Olap
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Q1) Which of the following report media is used for delivering a query report?
A)digital dashboard
B)Web site
C)alerts via email
D)paper and PDF file
Q2) Which of the following types of reports allows users to dynamically change report grouping structures?
A)query reports
B)OLAP reports
C)static reports
D)dynamic reports
Q3) The ________ function of a reporting system pushes reports or allows them to be pulled according to report management metadata.
A)report authoring
B)report monitoring
C)report evaluation
D)report delivery
Q4) Push reports are generated only on receiving a user request.
A)True
B)False
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Chapter 26: Systems Development Project Management
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Q1) The biggest challenge in planning large-scale systems development is scheduling.Describe the three approaches that organisations can take to address this challenge.
Q2) A loss of control over a project's configuration can be easily fixed through remedial measures.
A)True
B)False
Q3) With respect to work breakdown structure (WBS),________ means to define the boundaries of a system.
A)code
B)scale
C)trade-off
D)scope
Q4) Increasing the cost of a project can reduce the time required to complete the project up to a certain point,beyond which,the time required would increase due to ________.
A)economies of scale
B)diseconomies of scale
C)economies of scope
D)diseconomies of scope
Page 29
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Chapter 27: Agile Development
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Q1) The systems development life cycle (SDLC)gained popularity when the U.S.Department of ________ stipulated that it would be used for all software development contracts.
A)Education
B)Agriculture
C)Commerce
D)Defence
Q2) The systems development life cycle (SDLC)gained popularity when the U.S.Department of Commerce stipulated that it would be used for all software development contracts.
A)True
B)False
Q3) ________ is the only person on a scrum team who has the authority to add,delete,or change requirements and their priority.
A)Product owner
B)Database designer
C)Scrum master
D)Business analyst
Q4) Who are considered scrum members?
Q5) In a scrum,who is a scrum master? What are his/her responsibilities?
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Chapter 28: Business Process Management
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Q1) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q2) Describe business process management (BPM)in brief.
Q3) A(n)________ is a collection of data.
A)inventory
B)repository
C)data flow
D)role
Q4) Business process management (BPM)cannot be applied for nonprofit organisations.
A)True
B)False
Q5) While processing a purchase order,if the customer's request for special terms is disapproved,the cost of checking availability and credit is wasted.
A)True
B)False
Q6) How can a change in customers,product lines,and supply chains affect business processes?
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Chapter 29: International Mis
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Q1) Which of the following is an issue related to global databases?
A)With a single database,it is not possible to have an integrated view of the customer or the organisation's operations.
B)A single database is ideal for companies that use multiple languages.
C)Often,data transmission speeds are too slow to process data from a single geographic location.
D)A single database increases data integrity problems.
Q2) Which of the following statements is true about localising?
A)Translating documents is less expensive,but more time consuming,than localising computer programs.
B)Localising computer programs primarily involves translating documents from one language to another.
C)Localising computer programs is easier than translating documents.
D)Localisation of computer programs should be planned from the beginning.
Q3) The accelerator effect states that a dollar spent will contribute two or three dollars of activity to the economy.
A)True
B)False
Q4) How does the global economy change competitive strategy?
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