Business Information Systems
Exam Practice Tests
Course Introduction
Business Information Systems explores how organizations utilize information technology to enhance decision-making, efficiency, and competitiveness. The course covers fundamental concepts such as information system components, hardware and software essentials, data management, networks, and cybersecurity. Students will analyze how information systems support business processes and organizational strategy, with a focus on system development, enterprise resource planning (ERP), e-commerce, and emerging technologies. Practical case studies and real-world applications are integrated to develop an understanding of the role contemporary information systems play in modern business environments.
Recommended Textbook
Experiencing MIS 3rd Edition by David
M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) Statements such as,"I've never done this before" and "Is it too weird for the market?" show a lack of ability to experiment.
A)True
B)False
Answer: True
Q2) If someone asks you for your password,do not share it with them.
A)True
B)False
Answer: True
Q3) "The number of transistors per square inch on an integrated chip doubles every 18 months." This observation is known as ________ Law.
A) Murphy's
B) Moore's
C) Amdahl's
D) Metcalfe's
Answer: B
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Chapter 2: Business Processes, Information, and Information Systems
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Sample Questions
Q1) The major benefit of automating a process is that the data stored in databases and other repositories can readily be processed to produce information.
A)True
B)False
Answer: True
Q2) Explain data with an example.
Answer: Data is defined as recorded facts or figures.The fact that an employee of an organization earns $17.50 per hour and that another employee of the same organization earns $25.00 per hour is an example of data.
Q3) What are resources in a business process?
Answer: Resources are people,facilities,or computer programs that are assigned to roles.One way to improve the performance of a business process is to add resources to roles.One way to reduce costs is to reduce the number of people fulfilling a role.Another way to reduce costs is to replace human resources with computer-based resources.
Q4) Average wage is knowledge that can be derived from the data of individual wages.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Which of the following is a product implementation principle of competitive advantage?
A) Raise barriers to market entry.
B) Enhance goods or services.
C) Establish alliances with firms.
D) Lock in customers and buyers.
Answer: B
Q2) Porter's model includes the bargaining power of which of the following groups as one of the five factors?
A) investors
B) competitors
C) employees
D) customers
Answer: D
Q3) Competitive strategy determines an organization's value chain.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) Which device listed below is an example of an output hardware device?
A) keyboard
B) flatbed plotter
C) CPU
D) magnetic disk
Q2) List the four major operating systems and their usages.
Q3) What is cloud computing?
Q4) Briefly describe how a computer works.
Q5) For some commercial Web sites,the server is actually a large collection of computers,called a ________,that coordinates all of their activities.
A) networking terminal
B) workstation
C) server farm
D) data bus
Q6) A server farm can process only one service request per minute.
A)True
B)False
Q7) What is virtualization?
Q9) What is firmware? Page 6
Q8) What are the different categories of application programs?
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Page 7
Chapter 5: Database Processing
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Sample Questions
Q1) Which of the following is true of database application?
A) A database can have only one application, and each application may have one user.
B) It is a language that processes information in a database management system.
C) Application programs process logic that is specific to a given business need.
D) It uses hypertext markup language to process information in a database.
Q2) Bytes,which are characters of data,are grouped into rows,which are also called tables.
A)True
B)False
Q3) Which of the following is the most significant personal DBMS product available in the market today?
A) MS Access
B) FoxPro
C) dBase
D) Paradox
Q4) Columns are also called fields.
A)True
B)False
Q5) Explain database management systems.
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Chapter 6: Data Communications
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Sample Questions
Q1) The S in HTTPS stands for ________.
A) site
B) safety
C) society
D) secure
Q2) A ________ is used to provide seamless flow of data across networks.
A) layered protocol
B) point-to-point protocol
C) switch
D) UTP
Q3) Most homes and small businesses use ________ because they receive more data than they transmit.
A) SDSL
B) ISDN
C) ADSL
D) PPP
Q4) File Transfer Protocol is used for email transmissions.
A)True
B)False
Q5) What are the three tiers in the three-tier architecture?
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Chapter 7: Business Process Management
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Sample Questions
Q1) Scheduling of groundskeeping is an example of a personal information system.
A)True
B)False
Q2) What cause the challenges that occur while implementing new enterprise systems?
Q3) Which of the following is true for business process reengineering?
A) Business process reengineering is efficient, fast, and economical.
B) Business process reengineering, when combined with ERP, has a 100 percent success rate.
C) In the process of business process reengineering, systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology.
D) Because of its streamlined process, business process reengineering requires very little time and or expertise.
Q4) Interenterprise information systems are information systems that are shared by two or more independent departments.
A)True
B)False
Q5) What are the ways of eliminating duplicate data?
Q6) What is business process reengineering?
10
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Q1) Which of the following has enabled thin-client applications to have considerable functionality?
A) increase in the number of users
B) increase in user-generated content
C) increased capabilities of browsers
D) increased communication between client and server
Q2) An electronic exchange is an example of a merchant company.
A)True
B)False
Q3) Google pioneered Web 2.0 advertising.With its ________ software,vendors pay Google a certain amount for particular search words.
A) AdSense
B) Adware
C) AdWords
D) AdCap
Q4) How is the value of social capital determined?
Q5) Disintermediation reduces market efficiency.
A)True
B)False
Q6) What is a folksonomy?
Page 11
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Sample Questions
Q1) How many bytes make up 1 gigabyte?
A) 10
B) 10¹²
C) 10¹
D) 10¹
Q2) Data warehouses cannot purchase external data from outside resources.
A)True
B)False
Q3) What is a business intelligence system?
Q4) Cluster analysis and neural networks are examples of supervised data mining techniques.
A)True
B)False
Q5) What are the characteristics and advantages of knowledge management systems?
Q6) What is data mining?
Q7) Data marts are data collections that address a particular business problem or opportunity.
A)True
B)False
Q8) What is unsupervised data mining? Page 12
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Chapter 10: Information Systems Development
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Sample Questions
Q1) What are the tasks of system maintenance?
Q2) What are the four ways in which organizations can implement a system conversion?
Q3) The easiest and cheapest time to alter the information system is in the requirements analysis phase of the systems development life cycle.
A)True
B)False
Q4) Software vendors usually bundle fixes of low-priority problems into ________.
A) patches
B) service packs
C) debuggers
D) system fixes
Q5) What are the main tasks that are performed during the system definition phase of the SDLC?
Q6) Typically,who are part of a systems project team? What are the roles of business analysts and systems analysts?
Q7) Systems analysts are IT professionals who understand both business and technology.
A)True
B)False
Page 14
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Chapter 11: Information Systems Management
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Sample Questions
Q1) The IT department's principal manager is the ________.
A) CIO
B) CEO
C) CTO
D) COO
Q2) Of the following sentences,which one best describes the operations group in an IS department?
A) The operations group will be staffed primarily by systems analysts who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
B) The purpose of the operations group is to protect data and information assets by establishing data standards and data management practices and policies.
C) The operations group manages the process of creating new information systems as well as maintaining existing information systems.
D) An important function for the operations group is to monitor user experience and respond to user problems.
Q3) What are a user's responsibilities in relation to the IT department?
Q4) What is the typical structure of an organization's IT department?
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Chapter 12: Information Security Management
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Sample Questions
Q1) Which of the following are malware masquerading as useful programs?
A) macro viruses
B) trojan horses
C) worms
D) payloads
Q2) Smart cards are convenient and easy to use since they don't require a PIN number for authentication.
A)True
B)False
Q3) Senior management has two critical security functions: overall policy and risk management.
A)True
B)False
Q4) Enforcement of security procedures and policies consists of three interdependent factors: ________.
A) centralized reporting, preparation, and practice
B) account administration, systems procedures, and security monitoring
C) separation of duties, least privilege, and position sensitivity
D) responsibility, accountability, and compliance
Q5) How can data safeguards protect against security threats?
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Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) Collaboration skills are intrinsic to an individual and cannot be improved with practice.
A)True
B)False
Q2) Which of the following sentences about workflow control is true?
A) A workflow specifies the particular ordering of tasks.
B) A workflow includes processes for making changes, but not for dealing with exceptions.
C) Workflow control is the most important and most effective driver for ad hoc groups.
D) Workflow systems can track and report changes made in any type of data.
Q3) Which of the following is true about conflicts in a collaborative environment?
A) Collaborative work is possible only in the absence of conflicts.
B) A team formed of rational people will not have conflicts.
C) Personal criticism of a team member is a method of productive conflict.
D) Unwillingness to engage in conflicts will lead to failure.
Q4) The three collaboration drivers have equal importance for all types of collaborations.
A)True
B)False
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) In version control systems,shared documents are placed into a shared directory called a ________.
A) work lab
B) library
C) workspace
D) Groove
Q2) What is Microsoft SharePoint?
Q3) Which of the following is true for document libraries?
A) They do not allow multiple users to edit a document simultaneously.
B) They do not offer a check-out, check-in facility.
C) They do not allow asynchronous content sharing.
D) They do not have the facility to track version histories.
Q4) If a virtual meeting is synchronous,participants should use ________ to interact with each other.
A) wikis
B) multiparty text chat
C) email
D) applications such as Word
Q5) What is version management and why is it important?
Q6) Why should a team choose to use a collaboration information system?
Page 18
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Chapter 15: Information Systems and Decision Making
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Sample Questions
Q1) Which of the following questions is an example of an operational decision?
A) Should we have another manufacturing center?
B) How many square feet of warehouse space do we need for the coming year?
C) How many engineers should we assign to the project?
D) How many widgets should we order from the vendor?
Q2) Which of the following statements is true for information systems used at different organizational levels?
A) Information systems that support operational decision-making are called management information systems.
B) Transaction processing systems support strategic decision-making.
C) Information systems that support managerial decision-making are called transaction processing systems .
D) Strategic decision-making is supported by executive information systems.
Q3) The use of formulas to compute reorder amounts is an example of a(n)________ decision.
A) structured
B) one-time
C) unstructured
D) intuitive
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Chapter 16: Knowledge Management and Expert Systems
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Sample Questions
Q1) Perishability of documents is one of the complications of content management.
A)True
B)False
Q2) Knowledge management is a process supported by the five components of an information system,but it is not technology.
A)True
B)False
Q3) Which of the following is true for expert systems?
A) They are simple, rule-based systems that are easy to update.
B) They encode metadata in the form of If/Then rules.
C) The programs that process a set of rules are called expert systems portals.
D) The systems encode the knowledge of human experts.
Q4) As blogs are informal and open-ended,they are not an effective form of knowledge-sharing.
A)True
B)False
Q5) KM content management systems are concerned with operational documents.
A)True
B)False
Q6) What factors inhibit employees from sharing knowledge?
Page 20
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Chapter 17: Introduction to Microsoft Excel
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Q1) The real power of Excel lies in its amazing computational capability.Explain.
Q2) In Microsoft Excel,the intersection of a row and column is called a(n)________.
A) junction
B) content point
C) cell
D) data point
Q3) In Microsoft Excel,the wide bar of tools and selections that appears just under the tabs is termed the ________.
A) menu tab
B) task pane
C) office button
D) ribbon.
Q4) The Home tab holds the most frequently used tools and selections.
A)True
B)False
Q5) The Add-Ins tab contains the nonstandard features that have been added to Excel.
A)True
B)False
Q6) Explain the process of inserting rows and columns in Microsoft Excel.
Q7) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
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Chapter 18: Preparing a Computer Budget Using Excel
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Q1) Forecasting the requirement changes during the budget period must be the first step in preparing a budget.
A)True
B)False
Q2) When preparing a budget for department hardware expense,after forecasting requirement changes during the budget period,you should ________.
A) determine if your department will be charged for overhead expenses
B) determine the hardware and software requirements for the team
C) identify the types of workloads that employees perform
D) determine the base requirements for the team
Q3) A site license means that ________.
A) an organization has purchased a license to equip all of the computers in a workplace with certain software
B) an organization has purchased a license to equip one of the computers in a work place with certain software
C) a person has obtained a license to equip his/her personal computer with a certain software
D) an organization has purchased the exclusive right to use a particular software.
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Chapter 19: Database Design
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Q1) What are the different types of relationships represented in a data model?
Q2) In a classroom,each student can have multiple advisers.In a data model,this can be best represented by which of the following notations?
A) N:M relationship
B) N:N relationship
C) 1:N relationship
D) N:1 relationship
Q3) An identifier is an attribute whose value is associated with only one entity instance.
A)True
B)False
Q4) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q5) The maximum number of entities that can be involved in a relationship is known as maximum cardinality.
A)True B)False
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Chapter 20: Using Microsoft Access 2010
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Q1) Microsoft Access can be used to process the SQL query language.
A)True
B)False
Q2) In Microsoft Access,the option to generate a data entry form is present in the create ribbon.
A)True
B)False
Q3) Which of the following tabs in Microsoft Access is used to generate reports?
A) Create
B) Data
C) Tools
D) Format
Q4) Explain the procedure for creating a database using Microsoft Access.
Q5) Access opens the new database by ________.
A) creating a default table named Table A1
B) creating a default table named Table A
C) creating a default table named Table 1
D) asking the user to name his/her table
Q6) What steps must a database designer take before using a DBMS?
Q7) How can a user generate reports in Microsoft Access?
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Chapter 21: Using Excel and Access Together
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Q1) Which of the following is true for Access?
A) It is a database management system.
B) It is used to create charts and graphs from data.
C) It cannot be used to produce reports.
D) It is a management information system.
Q2) Import/export is the process of transferring data from one computer system to another.
A)True
B)False
Q3) Data can be transferred from Excel to Access by creating a(n)________,which is a subset of the cells in a worksheet that has a unique name.
A) specified label
B) individual data
C) named range
D) unique path
Q4) Explain the significance of using Access and Excel together.
Q5) Access queries can be imported to Microsoft Excel.
A)True
B)False
Q6) How can you use Excel to graph Access data?
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) A business traveler who accesses networks at work from a hotel or an airport lobby is using nomadic access.
A)True
B)False
Q2) Which of the following is the best example of nomadic access?
A) use of teleconferencing, Webinars, and videoconferencing, to facilitate collaboration
B) a businessman accessing a network at work while at home or on vacation
C) a professional accessing the Web or email while riding in a train or on an airplane
D) use of cameras and motion-sensing equipment to issue tickets for red light and speeding violations
Q3) Client virtualization ________.
A) hosts multiple operating systems
B) creates a virtualized network addressing space within or across network subnets
C) completely abstracts logical storage from physical storage
D) enables users to run their desktop on different computers
Q4) Define a virtual machine.
Q5) Define remote access.Give examples of the use of remote access systems.
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) Which of the following is a function of operations applications?
A) tracking the order through fulfillment
B) creating and maintaining bill of materials
C) recording individual sales projections
D) tracking product interests of customers
Q2) What are the functions of modern human resources (HR)applications? How do they differ from first-era HR applications?
Q3) Explain the major functions of sales and marketing applications.
Q4) Materials requirements planning is referred to as MRP II.
A)True
B)False
Q5) Which of the following is an example of a functional process?
A) enterprise resource planning
B) enterprise feedback management
C) sales process management
D) product life cycle management
Q6) Master production schedule (MPS)is an example of the pull manufacturing process.
A)True
B)False
Q7) What are the major functions of accounting applications? Page 27
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) Which of the following stands true for ERP application programs?
A) An ERP application program contains the company's operational data.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs is expensive both initially and in long-term maintenance.
D) In order to meet varying customer requirements, development teams have to change the program code of ERP application programs.
Q2) CRM,as an application that must be included in a true ERP product,includes
A) quality control
B) commission calculations
C) sales prospecting
D) supplier management
Q3) Give a brief description of Epicor's ERP products.
Q4) ERP was initially adopted by government and public service agencies to handle complex administrative tasks.
A)True
B)False
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Chapter 25: Supply Chain Management
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Q1) Use of information systems can increase the bullwhip effect.
A)True
B)False
Q2) Information systems ________.
A) reduce the speed of the supply chain
B) only partially eliminate the bullwhip effect
C) reduce the cost of inventories but increase their size
D) do not optimize supply chain profitability
Q3) The ________ is used as the measure of supply chain speed.
A) dollar value of goods exchanged in a given period of time
B) amount of goods exchanged in a given period of time
C) total profit generated by the components of supply chain
D) time taken to transport goods from one component to another
Q4) What is a supply chain? What are the four drivers that are crucial to the success of supply chain?
Q5) How do information systems affect supply chain performance?
Q6) The only source of revenue in the supply chain is the customer.
A)True
B)False
Q7) Explain the bullwhip effect with an example.
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Q1) A particular group is found upon searching,but one cannot join it.Such a group is an example of a(n)________ social networking group.
A) public
B) exclusive
C) private
D) invitation
Q2) A ________ is a Web site on which users can publish their opinions in restricted amounts of text.
A) vlog
B) webcast
C) microblog
D) podcast
Q3) A viral hook is designed to induce current customers to bring their friends to a network.
A)True
B)False
Q4) What is a social networking information system?
Q5) A social graph is a network of relationships.
A)True
B)False
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Chapter 27: Database Marketing
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Q1) Database marketing is the application of business intelligence systems to the planning and execution of marketing programs.
A)True
B)False
Q2) A shop finds that the M score of a customer is 1.This means that the customer has paid high dollar value to the shop.
A)True
B)False
Q3) The ratio of confidence to the base probability of buying an item is called support.
A)True
B)False
Q4) What is database marketing?
Q5) The decision tree makes decisions based on If/Then decision rules.
A)True
B)False
Q6) What is a market-basket analysis?
Q7) What are decision trees? How do they classify people into groups?
Q8) Describe the process of conducting RFM analysis.
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Chapter 28: Reporting Systems and OLAP
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Q1) What is the difference between push and pull reports?
Q2) A report on current stock prices is an example of a static report.
A)True
B)False
Q3) Pull report refers to ________.
A) a report that takes hours for creation
B) a report about the functioning of the system
C) a report generated by user request
D) a report prepared from the underlying data
Q4) For query reports,the report-delivery system serves as an intermediary between the user and the report generator.
A)True
B)False
Q5) What is an OLAP cube?
Q6) In OLAP reports,a dimension refers to an item that is to be processed in the OLAP report.
A)True
B)False
Q7) What is a reporting system? What are the operations performed by them?
Q8) Describe online analytical processing.
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Chapter 29: Geographic Information Systems
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Q1) Geospatial data means data that can be ordered in reference to the earth.
A)True
B)False
Q2) Who are involved in the capturing of geospatial data?
A) field personnel
B) business intelligence users
C) developers
D) operations personnel
Q3) Operations personnel commonly use GIS data.
A)True
B)False
Q4) A datum is a technique for placing locations on the surface on the earth onto a flat surface.
A)True
B)False
Q5) What is asset tracking?
Q6) There are no programs to convert raster maps to vector maps.
A)True
B)False
Q7) What is the procedure component of GIS?
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Chapter 30: Business Process Management
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/20776
Sample Questions
Q1) The brute-force approach of improving a business process involves changing the structure of the process without changing resource allocations.
A)True
B)False
Q2) Which of the following is the first step in the business process management (BMP)cycle?
A) creating system components
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness
Q3) How can a change in customers,product lines and supply chains affect business processes?
Q4) The two major dimensions of business process effectiveness are performance and ________.
A) execution
B) accomplishment
C) cost
D) enactment
Q5) How do process designers improve business processes?
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Chapter 31: Systems Development Project Management
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Source URL: https://quizplus.com/quiz/20775
Sample Questions
Q1) The biggest challenge in planning systems development is ________.
A) creating
B) scheduling
C) analyzing
D) testing
Q2) A loss of control over a project's configuration is easily fixed through remedial measures.
A)True
B)False
Q3) Which of the following is a technique that stipulates phases and processes for constructing information systems,but does not address the management of large-scale projects?
A) SDLC
B) PMP
C) PMI
D) ANSI
Q4) The biggest challenge in planning large-scale systems is scheduling.Describe the three approaches organizations take to address this challenge.
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 32: Outsourcing
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Sample Questions
Q1) Which of the following is a disadvantage of outsourcing?
A) It results in high implementation risk.
B) It makes it impossible for the company to ensure a certain level of quality.
C) It could result in the CIO becoming superfluous.
D) It takes up too much management time.
Q2) Companies opt for outsourcing because it ________.
A) frees up management time
B) guarantees quality and risk reduction
C) allows the organization greater control
D) allows for an easy exit
Q3) In time,there is a risk that the outsource vendor will become the de facto sole source for the company.
A)True
B)False
Q4) The outsource vendor is usually forbidden by the contract to change direction or the management team working with the organization.
A)True
B)False
Q5) What are the management advantages of outsourcing?
Q6) What are the popular outsourcing alternatives?
Page 37
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Chapter 33: International MIS
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Sample Questions
Q1) The size of the world economy,combined with the Internet,limits product differentiation.
A)True
B)False
Q2) How does the global economy change value chains and business processes?
A) World time differences enable global virtual companies to operate 24/7.
B) Overseas outsourcing is no longer an attractive option.
C) It makes it difficult for an international company to conduct sales and marketing efforts locally.
D) It makes it mandatory for the manufacturing activities to be carried out from the home country.
Q3) Because of the ________ effect,a dollar spent will contribute two or three dollars of activity to the economy.
A) distribution
B) bullwhip
C) butterfly
D) accelerator
Q4) What are the issues that have to be addressed when localizing a computer program?
Q5) What are the challenges of international project management?
Page 38
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