Business Information Systems
Exam Materials
Course Introduction
Business Information Systems explores the role that information technology and systems play in supporting, enhancing, and transforming business operations and decision-making. This course covers the fundamentals of information systems, including hardware, software, networks, databases, and data management, as well as their applications in various business functions such as accounting, finance, marketing, and operations. Students will analyze case studies to understand how organizations leverage information systems for competitive advantage, improve processes, and adapt to changing technological environments. Key topics include systems development, information security, ethical and social issues, and emerging trends such as big data, artificial intelligence, and cloud computing.
Recommended Textbook
Essentials of MIS 11th Edition by Kenneth C. Laudon
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1080 Verified Questions
1080 Flashcards
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Page 2
Chapter 1: Business Information Systems in Your Career
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90 Verified Questions
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Sample Questions
Q1) Electronic computers and related software programs are the technical foundation, the tools and materials, of:
A)all business procedures.
B)information accumulation.
C)modern information systems.
D)all industrialized countries.
Answer: C
Q2) Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.
A)True
B)False
Answer: True
Q3) Define operational excellence. How can information systems help achieve it?
Answer: Operational excellence is the achievement of higher levels of productivity and efficiency. Information systems can help achieve operational excellence by improving communications to suppliers and optimizing the supply chain. Information systems could help managers communicate with workers more efficiently, enable technological innovation in products, minimize warehouse overhead, and streamline distribution.
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3
Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) Senior management is responsible for directing the day-to-day activities of the business.
A)True
B)False
Answer: False
Q2) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
A)CRM
B)MIS
C)ESS
D)CPS
Answer: A
Q3) A hotel reservation system is a typical example of a management information system.
A)True
B)False
Answer: False
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Chapter 3: Achieving Competitive Advantage With Information Systems
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90 Flashcards
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Sample Questions
Q1) Mass customization allows a company to offer individually tailored products using the same production resources as mass production.
A)True
B)False
Answer: True
Q2) In a ________ system configuration, separate information systems are designed and managed by each foreign unit.
A)duplicated
B)centralized
C)decentralized
D)networked Answer: C
Q3) The more people that use Microsoft Office software and related products, the lower its value.
A)True
B)False Answer: False
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Page 5
Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) The Copyright Office began registering software programs in the 1990s.
A)True
B)False
Q2) In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:
A)property rights and obligations.
B)system quality.
C)accountability and control.
D)information rights and obligations.
Q3) Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations.
A)True
B)False
Q4) The Online Privacy Alliance:
A)encourages self regulation to develop a set of privacy guidelines for its members.
B)protects user privacy during interactions with Web sites.
C)has established technical guidelines for ensuring privacy.
D)is a government agency regulating the use of customer information.
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6
Chapter 5: It Infrastructure: Hardware and Software
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Sample Questions
Q1) Linux is:
A)primarily concerned with the tasks of end users.
B)designed for specific machines and specific microprocessors.
C)an example of open-source software.
D)especially useful for processing numeric data.
Q2) Microsoft Excel is an example of:
A)data management software.
B)spreadsheet software.
C)presentation graphics.
D)word processing software.
Q3) In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n):
A)TCO.
B)SOA.
C)SLA.
D)API.
Q4) A mainframe is a type of legacy workstation.
A)True
B)False
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) A characteristic or quality describing an entity is called a(n):
A)field.
B)tuple.
C)key field.
D)attribute.
Q2) A data ________ stores current and historical data of potential interest to decision makers throughout the company.
A)warehouse
B)mart
C)archive
D)mine
Q3) A one-to-one relationship between two entities is symbolized in a diagram by a line that ends:
A)in two short marks.
B)in one short mark.
C)with a crow's foot.
D)with a crow's foot topped by a short mark.
Q4) The small publishing company you work for wants to create a new database for storing information about all of their author contracts. What difficulties do you anticipate?
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Chapter 7: Telecommunications, the Internet, and Wireless
Technology
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Sample Questions
Q1) The 802.11 set of standards is known as:
A)WLAN.
B)WSN.
C)Wi-Fi.
D)WiMax.
Q2) Coaxial cable is similar to that used for cable television and consists of thickly insulated copper wire.
A)True
B)False
Q3) The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called: A)multiplexing.
B)packet switching.
C)packet routing.
D)ATM.
Q4) Fiber-optic cable is more expensive and harder to install than wire media. A)True
B)False
Q5) How does packet switching work?
Page 9
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) Authorization refers to the ability to know that a person is who he or she claims to be.
A)True
B)False
Q2) You have just been hired as a security consultant by MegaMalls Inc., a national chain of retail malls, to make sure that the security of their information systems is up to par. Outline the steps you will take to achieve this.
Q3) Which of the following is not an example of a computer used as an instrument of crime?
A)Theft of trade secrets
B)Intentionally attempting to intercept electronic communication
C)Unauthorized copying of software
D)Breaching the confidentiality of protected computerized data
Q4) Specific security challenges that threaten corporate servers in a client/server environment include:
A)tapping; sniffing; message alteration; radiation.
B)hacking; vandalism; denial of service attacks.
C)theft, copying, alteration of data; hardware or software failure.
D)unauthorized access; errors; spyware.
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Page 10
Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) Systems that enable a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product, best describes supply chain ________ systems.
A)demand
B)delivery
C)planning
D)execution
Q2) You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what benefits an enterprise system would bring. Would an enterprise application be appropriate for this company? What steps would you take in determining this?
Q3) ________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.
A)Operational
B)Social
C)Web-based
D)Sales force
Q4) Identify five benefits of customer-relationship management systems.
Page 11
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) Which feature of Internet technology has had the most effect in the Internet's rapid spread across the globe?
A)Ubiquity
B)Global reach
C)Universal standards
D)Social technology
Q2) Geoadvertising sends ads to users based on their:
A)GPS locations.
B)user addresses.
C)shopping preferences.
D)web site behaviors.
Q3) Price transparency refers to the ability of consumers to discover what merchants actually pay for products.
A)True
B)False
Q4) The behavioral targeting of ads results in consumers responding ten times more frequently than when delivered ads randomly.
A)True
B)False
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Chapter 11: Improving Decision Making and Managing Knowledge
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Sample Questions
Q1) Which of the following would be a typical production report for an organization's financial division?
A)Variability of sales by region and time
B)Projected income
C)Supplier information
D)Cash flow
Q2) Dashboards and scorecards are visual interfaces used to make firm information easier to review quickly.
A)True
B)False
Q3) All of the following are analytic functionalities that BI systems deliver except:
A)user interface.
B)ad hoc queries.
C)dashboards.
D)production reports.
Q4) Not all business intelligence users are managers interested in forecasting sales figures for the next quarter. What different types of users are there for a business's intelligence systems?
Page 13
Q5) What are the essential capabilities of knowledge work systems?
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Chapter 12: Building Information Systems and Managing Projects
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Sample Questions
Q1) Which of the following Web development languages is used for mobile applications because it supports cross-platform mobile applications?
A)Java
B)Javascript
C)XML
D)HTML5
Q2) In a data flow diagram, external entities are represented by:
A)rounded boxes.
B)square boxes.
C)circles.
D)open rectangles.
Q3) In one form of outsourcing, a company hires an external vendor to create the software for its system, but operates the software on its own computers.
A)True
B)False
Q4) What unique issues and solutions are involved in managing global systems projects?
Q5) What qualities of object-oriented development make this method especially suitable for Internet applications?
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