Business Ethics
Question Bank
Course Introduction
Business Ethics is the study of ethical principles and moral or ethical problems that arise in a business environment. This course explores the frameworks and concepts necessary for identifying and analyzing ethical dilemmas in the workplace, including issues of corporate responsibility, stakeholder theory, ethical decision-making, and the impact of business decisions on society. Students will engage with real-world case studies and current events to develop a practical understanding of how ethical considerations influence managerial behavior, corporate governance, and organizational culture. The course equips students with tools to critically evaluate business practices and to promote ethical standards within companies and broader economic systems.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/77832
Sample Questions
Q1) Because of information overload,some organizations,like Intel,have introduced "No e-mail Fridays" as a way to address the issue.
A)True
B)False
Answer: True
Q2) Glen is interested in finding out how effective a new incentive program might be in an organization.He chooses two departments to focus on in a company.One department works under the incentive program,one does not.This is an experimental design study. A)True
B)False
Answer: True
Q3) Define the concept of triple bottom line.
Answer: A triple bottom line is evaluating organizations against three performance criteria including economic,social and environmental viability.Wal-Mart,for example,looked at the impact packaging for its products had on its costs,on the environment and on its customers.Its findings led to the chain's requirements for all suppliers to make smaller packages.
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3
Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Reasonable accommodation for employees with disabilities may require the firm to purchase equipment for the disabled employees' use but does not require any schedule or job duty modifications.
A)True
B)False
Answer: False
Q2) IBM has always been a pioneer in valuing and appreciating diversity in its workforce.Which of the following is NOT a program IBM instituted before legislation or public policy dictated it?
A)gender pay equity
B)women in executive positions
C)family leave for all female employees
D)executive training programs for women
Answer: D
Q3) Accommodating religious diversity in the workplace does not include
A)work schedule modifications.
B)dress code modifications.
C)work duty modifications.
D)pay level modifications.
Answer: D
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Name and describe the two types of fit companies are interested in assessing when hiring employees,and describe the relationship between each type of fit and work behaviors.
Answer: The first type of fit is person/job fit.This is the degree to which a person's skills,knowledge,abilities and other characteristics match the job demands.Person/organization,the second type of fit,is the degree to which a person's values,personality,goals and other characteristics match those of the organization.When a person fits his job,there is greater satisfaction with the work environment and better job performance.Further,when there is fit between a person and the organization where he works,he tends to be more committed to his organization and remains at the firm longer.Clearly turnover is costly,so anything that helps avoid it is beneficial to a firm.
Q2) ______________ is the one personality trait that uniformly predicts how high a person's performance will be across a variety of jobs.
Answer: Conscientiousness
Q3) When hiring individuals,companies are interested in two types of fit: __________________ and __________________.
Answer: person/job,person/organization
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Page 5
Chapter 4: Individual Attitudes and Behaviors
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Which of the following statements is true of organizational commitment?
A)There is very little overlap with job satisfaction.
B)Organizational commitment is a strong predictor of performance.
C)Those with high organizational commitment are absent less often than those who are not so committed.
D)Relationships at work have little influence on organizational behavior.
Q2) Rosaline is the superintendent of a school district.A new board of directors,to whom she is responsible,has just been elected and the philosophical direction the board wishes to take varies from the direction Rosaline has taken the district over the past five years.Rosaline is going to tender her resignation.How can she do so gracefully?
Q3) Predictors of _______________ include how we are treated at work,personality,positive work attitudes and age of the employee.
Q4) Which of the following statements regarding job attitudes and cultural differences is true?
A)Work-family conflict lowers job satisfaction in collectivistic cultures.
B)High levels of empowerment are related to high job satisfaction in India.
C)Work-family conflict lowers job satisfaction in individualistic cultures.
D)Low levels of empowerment are related to high job satisfaction in the USA.
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Page 6
Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) When reinforcers follow all examples of positive behavior you are using a __________ ___________ of reinforcement.
A)variable ratio
B)equity ratio
C)continuous schedule
D)fixed ratio schedule
Q2) Maslow's hierarchy of needs and Alderfer's ERG theory are need-based theories of motivation.What are some key criticisms of Maslow's theory and how does Alderfer's theory modify that of Maslow?
Q3) Which of the following is a criticism of Herzberg's theory of motivation?
A)The primary research methodology used to arrive at hygiene and motivator factors is flawed.
B)The classification of factors as hygiene or motivator is missing the factor of satisfiers.
C)Pay should be classified as a motivator,not as a hygiene factor.
D)The theory suggests that improving the environment only goes so far in motivating employees.
Q4) Briefly describe how process- and need-based theories of motivation are useful to firms.
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Page 7
Chapter 6: Designing a Motivating Work Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Using the concepts of job design,goal setting and incentive systems,discuss how Nucor Steel Company successfully motivates its employees.
Q2) Some research shows that Chinese employees are more motivated than American employees when the goals set for them are very difficult.
A)True
B)False
Q3) Fair hearing refers to
A)letting employees know what criteria are used in appraisal.
B)documenting performance problems and using factual evidence in rating performance.
C)ensuring that there is two-way communication during the appraisal process and the employee's perspective is heard.
D)the process where feedback is confidentially gathered from peers,customers and subordinates.
Q4) _______ ________ ensures that there is two-way communication during the appraisal process and the employee's story is heard.
Q5) What does each of the letters in the acronym,SMART,mean?
Q6) What is the difference between felt empowerment and structural empowerment?
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Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) "Fight or flight" is the reaction to an outside stressor in the first phase,or ____________ phase of stress.
Q2) The concept of flow refers to
A)applying the principles of athletic performance to workplace performance.
B)a state of consciousness where a person is totally absorbed in an activity.
C)the regulation of feelings and expressions for organizational purposes.
D)ongoing negative emotional states resulting from dissatisfaction.
Q3) Conrad knows that he is flexible,enjoys challenging goals,and is very concerned about the security of his job.Conrad understands which of the following building blocks of the emotional intelligence concept?
A)self-management
B)relationship management
C)social awareness
D)self- awareness
Q4) American Express' emotional awareness training program probably raised overall life insurance sales because sales representatives began to view their jobs from the customer's viewpoint.
A)True
B)False
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Chapter 8: Communication
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) _____________ is a communication barrier where information is withheld or distorted to manage a person's reactions.
Q2) Recent surveys indicate that managers spend a majority of their time communicating with what group?
A)those external to the organization B)superiors
C)subordinates
D)others that are internal to the firm (e.g.,those in other departments).
Q3) Communication fulfills three main organizational functions which are
A)transmitting information,sharing emotions,and coordination.
B)transmitting information,collaboration,and sharing emotions.
C)control,collaboration,and coordination.
D)sharing emotions,coordination,and control.
Q4) In China,as in the United States,direct eye contact is important in a communication situation.
A)True
B)False
Q5) ___________ is a term coined by Edward T.Hall to denote the different degrees of physical distance between people during person-to-person communication.
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Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) If a variety of knowledge,skills,and abilities is needed,if feedback from different organizational groups is needed,if tasks are largely independent,and if wide cooperation is needed to achieve mutual goals,then a team is needed.
A)True
B)False
Q2) Shared expectations of how things operate with a group or team are _________.
Q3) Which of the following is considered a key aspect to ensuring a successful meeting?
A)Start the meeting when everyone arrives.
B)Don't worry about group dynamics.
C)Manage the group dynamic for full participation.
D)Let participants discuss whatever is on their mind.
Q4) Think about a group that you belong or belonged to.Describe the phases of the Tuckman model that the group progressed through or the current phase at which it is now functioning.
Q5) _______________________ teams make all decisions internally about leadership and how work is done and have the potential for high autonomy.
Q6) There are several types of temporary teams.Describe one such temporary team.
Q7) In the _________ stage,group members can be defensive,competitive or jealous.
Page 11
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Chapter 10: Conflict and Negotiations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Mario is preparing to negotiate a marketing agreement for his product with an advertising firm.What are the key steps he should prepare for in that negotiation?
Q2) Though no conflict handling style is perfect,which style seems to be the most effective in many different situations?
A)compromise
B)competition
C)collaboration
D)accommodation
Q3) In negotiations,Japanese negotiators tend to draw information from what is said as well as what is not said.
A)True
B)False
Q4) A common mistake women tend to make is failing to negotiate their salary offers.
A)True
B)False
Q5) Conflict in an organization is always bad.
A)True
B)False
Q6) The _________ conflict handling style is uncooperative and unassertive.
Page 12
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Chapter 11: Making Decisions
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Which is the first step in the rational decision-making model?
A)Establish decision criteria.
B)Identify the problem.
C)Weigh decision criteria.
D)Generate alternatives.
Q2) "How should we market the new product line?" is an example of a ____________ decision made by managers.
Q3) The insightful or "eureka" moment in the creative decision-making process is the ___________ phase.
Q4) A unique,nonroutine,important decision requiring conscious thinking,information gathering,and careful consideration of alternatives is a(n)
A)programmed decision.
B)operational decision.
C)nonprogrammed decision.
D)decision rule.
Q5) The __________ _____________ __________ _____________ recognizes the limitations of the decision-making process and thus the tendency of individuals to satisfice in their decisions.
Q6) Do groups make better decisions than individuals? Briefly explain your answer.
Page 13
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Chapter 12: Leading People Within Organizations
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Two personality traits of the Big 5 that are positively related to leadership are ____________ and ___________.
Q2) The __________ leadership style is appropriate for situations when tasks are boring and repetitive and they are stressful.
Q3) Transformational leaders use charisma,inspirational motivation,intellectual stimulation,and individualized consideration to influence individuals and create commitment to company goals.
A)True
B)False
Q4) Leaving employees alone,and,as a manager,waiting until something happens before interacting is _____________ ____________ ____ _____________.
Q5) Describe each of the types of leader decision making.
Q6) A key finding from research completed on traits is that all traits are not equally effective in predicting leadership potential.
A)True
B)False
Q7) A magnetic personality is _____________.
Q8) Under what conditions would a task-oriented manager be most successful?
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Chapter 13: Power and Politics
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) The __________studies looked at conformity and authority by having participants shock learners when those learners provided an INCORRECT response.
Q2) When an influence target does not wish to comply with the request and either passively or actively repels the influence attempt,the influence attempt response of ____________ is occurring.
Q3) Strong ties in a social network are especially useful for innovation.
A)True
B)False
Q4) Research shows that managers with high referent power tend to use pressure tactics much more frequently than those with low referent power.
A)True
B)False
Q5) Upward influence includes appealing to a higher authority or citing a firm's goals as a reason for others to follow your suggestion.
A)True
B)False
Q6) What is the relationship between dependency and power?
Q7) What is conformity? Give an example of an instance where people conformed.
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Chapter 14: Organizational Structure and Change
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Which of the following statements is true regarding the second stage of planned change?
A)Squash resistance to change as this could derail progress.
B)Get everyone on board with the change as soon as possible.
C)Create big wins because people need to see that things are happening.
D)Ensure that management keeps alert to and deals with obstacles that arise.
Q2) ___________ ___________ refers to how individual work and team work are coordinated within an organization.
Q3) Name two ways in which people react to change.
Q4) _________ refers to the number of levels within an organization.
A)Hierarchy
B)Departments
C)Structure
D)Centralization
Q5) Matrix organizations violate the unity of command principle.
A)True
B)False
Q6) _________ structures are most effective for organizations that do not have large numbers of products.
Q7) What impact does globalization have on an organization?
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Chapter 15: Organizational Culture
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) What is key to maintaining ethics in a firm's culture?
Q2) The corner office is an example of a cultural _____________.
Q3) Renovating the firm's facilities and updating a firm's logo can help enable a cultural change.
A)True
B)False
Q4) Research on mentoring suggests
A)the mere existence of the program ensures its success.
B)mentor and protégé input to the program has little impact on satisfaction with the program.
C)mentor training enhances program outcomes.
D)mentor characteristics are less important in their selection to the program than willingness to participate.
Q5) What are the fundamental elements that create a culture?
Q6) __________ __________ is the process by which employees modify their own beliefs and behaviors to reflect those of the leader.
Q7) What is meant by a strong culture?
Q8) Briefly describe the attraction-selection-attrition process and how it relates to organizational culture.
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