Business Ethics
Exam Solutions
Course Introduction
Business Ethics is a course that explores the moral principles and standards that guide behavior in the world of business. The course examines the ethical challenges and dilemmas that organizations and individuals face in the workplace, emphasizing the importance of integrity, social responsibility, and ethical decision-making. Key topics include corporate governance, stakeholder interests, ethical frameworks, codes of conduct, and the impact of ethical and unethical behavior on society and business performance. Through real-world case studies and theoretical analysis, students learn to identify ethical issues, evaluate alternatives, and make responsible choices that promote trust and long-term success in the business environment.
Recommended Textbook
Business and Society Ethics Sustainability and Stakeholder Management 10th Edition by Carroll
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Chapter 1: The Business and Society Relationship
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Sample Questions
Q1) The examination of business and its relationship to society typically focuses on
A) big business and highly visible industries.
B) all business and all industries.
C) small business and highly visible industries.
D) none of these.
Answer: A
Q2) Which of the following is not an element of the social contract?
A) laws
B) employment contracts
C) regulations
D) shared understandings
Answer: B
Q3) Some businesses are socially responsible; other businesses do just about anything they want.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Corporate Social Responsibility, Citizenship, and Sustainability
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75 Flashcards
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Sample Questions
Q1) The early definition of corporate social responsibility was
A) seriously considering the impact of the company's actions on society.
B) maximizing profits.
C) accomplishing the firm's social action goals.
D) that the corporation had not only economic and legal obligations, but also certain responsibilities to society which extended beyond those obligations.
Answer: A
Q2) One of the biggest advances in corporate social performance is that all agree that performance criteria need only be responsive and not anticipatory.
A)True
B)False
Answer: False
Q3) Which entity publishes annual "World's Most Admired Companies" rankings?
A) The Conference Board
B) Fortune Magazine
C) Walt Disney
D) The U.S. Chamber of Commerce
Answer: B
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Chapter 3: The Stakeholder Approach to Business, Society, and Ethics
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Sample Questions
Q1) The stakeholder view of the firm is now universally accepted.
A)True
B)False
Answer: False
Q2) Which of the following statements is accurate?
A) Stockholders are the same thing as stakeholders.
B) All stakeholders are stockholders.
C) Stakeholders are a subset of stockholders.
D) Every stockholder is a stakeholder.
Answer: D
Q3) The key to effective stakeholder management is in its implementation.
A)True
B)False
Answer: True
Q4) An interest or share in something is referred to as a(n)
A) option.
B) ownership position.
C) stake.
D) bond.
Answer: C
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Chapter 4: Corporate Governance: Foundational Issues
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Sample Questions
Q1) Which of the following is not on the ranking of red flags that signal board problems?
A) Company has to restate earnings
B) Poor employee morale
C) Poor customer satisfaction track record
D) Stock price increases
Q2) One of the main ways in which shareholder activists communicate their concerns to management is through
A) the Internet.
B) blogging.
C) advertisements in mass media outlets.
D) shareholder resolutions.
Q3) The Securities and Exchange Commission's Regulation FD is designed to A) streamline the trading process.
B) change stock trading prices to the decimal system.
C) allow small investors to benefit from insider trading.
D) limit the common practice of selective disclosure.
Q4) What is the primary problem inherent in management control of the firm?
Q5) List the reasons that good candidates for corporate board positions are hard to find.
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Chapter 5: Strategic Management and Corporate Public Affairs
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Sample Questions
Q1) Why would a firm elect to perform a sustainability report, when it is not required? What benefits can accrue from a sustainability report?
Q2) ____ level strategy seeks to determine how a firm should compete in a given industry.
A) Enterprise
B) Corporate
C) Business
D) Functional
Q3) To be most effective, a sustainability report should be isolated from other aspects of the strategic management process.
A)True
B)False
Q4) Sustainability reports help companies
A) By disrupting their communications systems
B) Managing their finances
C) Isolating their performance
D) With their competitive positions
Q5) What does a sustainability report attempt to measure? What is the benefit of integrated reporting?
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Chapter 6: Risk, Issue, and Crisis Management
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Sample Questions
Q1) The evaluation, monitoring, and control of issues involves
A) continual control of responses to ensure that they remain on track.
B) extensive cost/benefit analyses.
C) deciding what to do about the issues the firm faces.
D) appointing a separate team within the public affairs office to perform the control function.
Q2) Describe and give examples of each of the seven types of crises.
Q3) The crisis resolution stage is
A) the first stage of managing a crisis
B) cannot overlap other stages
C) defined in duration
D) the goal of crisis management
Q4) Which of the following is not an element of the issues management process?
A) issues identification
B) prioritizing issues
C) eliminating issues
D) monitoring results of responses to issues
Q5) Describe what "stakeholder integration techniques" are.
Q6) Discuss what personal stakes managers might have in issues definition.
Q7) Discuss some of the relevant considerations when forming a crisis team.
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Chapter 7: Business Ethics Essentials
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Sample Questions
Q1) Which of the following is not a source of a manager's values that is external to the firm?
A) religion
B) philosophy
C) scientific
D) legal
Q2) An element of moral judgment is all the following except
A) moral imagination
B) religious morality
C) moral identification and ordering
D) sense of moral obligation
Q3) The key operating question of amoral management is
A) can we make money with this action, regardless of what it takes?
B) will this action be fair to all stakeholders?
C) what effects will this action have on our stakeholders?
D) can we make money with this action?
Q4) Interpret the authors' statement that "many business people go through life deluded by the illusion of objectivity."
Q5) Discuss the relevance of one's motivations to his or her ethical actions.
Q6) Describe and evaluate the "what is?" ethics question.
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Chapter 8: Managerial and Organizational Ethics
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Sample Questions
Q1) The lower one's position in the company, the more pressure one feels to compromise ethical principles.
A)True
B)False
Q2) Defend the idea of character education being provided by corporations.
Q3) The basic idea that underlies the principle of rights is that
A) they must be earned.
B) they are granted by the government.
C) they cannot be overridden by a more basic or important right.
D) they are universal to all peoples.
Q4) Which of the following is NOT a way of perceiving ethical codes?
A) as a magnifying glass.
B) as a compass.
C) as a shield.
D) as a club.
Q5) Discuss the criticism of ethics hotlines that most of the reported wrongdoings are false accusations, which can cause great harm to company morale.
Q6) Explain the concept of corporate transparency. Evaluate its usefulness in creating an ethical climate within an organization.
Page 10
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Chapter 9: Business Ethics and Technology
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Sample Questions
Q1) One of the most serious invasion of privacy issues with respect to e-commerce is
A) access to pornography sites.
B) downloading copyrighted material.
C) collection and use of personal information.
D) sharing medical information with unauthorized users.
Q2) A survey of Fortune 500 nonmanagement employees shows that workers do not want managers telling them how to use computers in an ethical manner.
A)True
B)False
Q3) A major concern for employers is their workers' use of cell phones
A) to photograph sensitive sales documents.
B) to record private employee records.
C) while driving.
D) to converse with friends, instead of performing their duties.
Q4) Which of the following is not an undesirable side effect of technology?
A) environmental pollution
B) creation of unsatisfying work
C) clash of cultural and religious forces
D) depletion of natural resources
Q5) Discuss organizational technoethics. How has it effected business?
Page 11
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Chapter 10: Ethical Issues in the Global Arena
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Sample Questions
Q1) One reason that some observers give for the cause of the Union Carbide Bhopal incident is that the company was forced to take on local partners in the project, thus diluting Union Carbide's profit motive. Assuming this argument is valid, evaluate it from a deontological perspective.
Q2) Peter Drucker has labeled the expanded global marketplace the A) moral free space.
B) hypercompetitive economy.
C) transnational economy.
D) multinational competitive sphere.
Q3) Growth of global business as a critical element in the world economy is known as: A) legitimization.
B) internationalization.
C) market awareness.
D) multinationalism.
Q4) International markets must be pursued if firms want to remain A) competitive.
B) ethical.
C) free from corruption.
D) legitimate.
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Chapter 11: Business, Government, and Regulation
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Sample Questions
Q1) The reason that the United States government passed anti-trust legislation was A) to conform to Adam Smith's economic theory from Wealth of Nations.
B) due to lobbying efforts by private citizens' groups.
C) due to the anti-competitive practices of some large trusts.
D) to restrict competition.
Q2) Business generally follows the ethic of A) deontology.
B) collectivism.
C) individualism.
D) socialism.
Q3) Discuss the ability of the public or its government to establish social priorities.
Q4) The primary purpose of deregulation is to A) decrease competition in the affected industries.
B) remove certain industries from old-line economic regulations.
C) protect the natural environment.
D) allow natural monopolies to form.
Q5) Discuss the likelihood that the United States can develop a planned, successful industrial policy.
Q6) Compare and contrast economic regulation and social regulation.
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Chapter 12: Business Influence on Government and Public Policy
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Sample Questions
Q1) Which of the following is not usually a function that lobbyists serve for their clients?
A) monitoring legislation
B) helping members of Congress get reelected
C) organizing grassroots efforts
D) helping former members of Congress find jobs
Q2) The top PAC contributor during 2015-2016 was:
A) Honeywell International
B) Teamsters.
C) Service Employees International Union.
D) Lockheed Martin.
Q3) Lobbyists often provide all of the following services, except:
A) create slick advertisements.
B) conduct indirect-mail campaigns.
C) provide access to lawmakers.
D) draft legislation.
Q4) Why might PACs lose their effectiveness?
Q5) What's the danger of a company not being able to define a public issue.
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Q6) Why should we be vigilant of possible abuses of power or violations of sound ethics as we investigate the political influence of business?
Chapter 13: Consumer Stakeholders: Information Issues
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Sample Questions
Q1) "Functional foods" are all the following except
A) yogurts that claim to ease constipation
B) butter substitutes that reduce your cholesterol
C) Tomato extracts that keep your skill young and ward off cancer
D) foods that claim to negatively affect your health functioning
Q2) Is the advertising practice of product placement unethical?
Q3) Comparative advertising always affects advertising positively.
A)True
B)False
Q4) Explain how digital video recorders such as TiVo have contributed to ad creep.
Q5) The basic activity of CARU is
A) nominating exceptional children's advertising for national awards.
B) to develop guidelines for effective advertising to children.
C) to review and evaluate child-directed advertising in all media.
D) monitor new developments in ads directed toward children.
Q6) Common consumer complaints include all of the following except
A) poor quality of products.
B) lack of consumer credit.
C) high prices.
D) misleading packaging or labeling.
Page 15
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Chapter 14: Consumer Stakeholders: Product and Service Issues
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Sample Questions
Q1) The current legal view of "let the seller beware" is
A) caveat vendor.
B) e pluribis unum.
C) norvus ordo seclorum.
D) caveat emptor.
Q2) Business claims that current product liability law suffers from all of the following problems except
A) inefficiency.
B) bias.
C) raising the costs of litigation.
D) imposition of a hidden tax on consumers.
Q3) The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called
A) strict liability.
B) absolute liability.
C) historical liability.
D) market share liability.
Q4) Describe the legal doctrine of absolute liability.
Q5) What are the main problems in the Johnson & Johnson talc power case?
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Chapter 15: Sustainability and the Natural Environment
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Sample Questions
Q1) Indoor air pollution
A) can be cured by using air conditioning.
B) is found primarily in less developed countries.
C) is becoming an increasing concern because most people spend the majority of their lives indoors.
D) is not a significant environmental problem.
Q2) Business that meets the need of the present without compromising the ability of future generations to meet their own needs is following principles of
A) endurance.
B) long-termism.
C) sustainability.
D) ecological determinism.
Q3) In the Montreal Protocol of 1987, most of the nations that produced or used CFCs agreed to
A) a gradual phase-out of those materials.
B) limit future use of CFCs to amounts produced in that year.
C) an immediate ban on all CFCs.
D) a quick phase-out of CFCs.
Q4) Describe the major sources of pollution in the area where you live.
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Chapter 16: Business and Community Stakeholders
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Sample Questions
Q1) The direct linking of a business's product or service to a specified charity is
A) cause-related marketing.
B) a public purpose partnership.
C) cause branding.
D) a joint venture.
Q2) Which of the following is not a standard of excellence in Corporate Community Involvement?
A) strategy
B) integration
C) financing
D) communications
Q3) Companies can benefit from volunteer programs that they sponsor in all of the ways shown below except
A) improving employee skills and training.
B) increasing productivity at work.
C) encouraging teamwork.
D) developing leadership skills.
Q4) Describe the Dollars for Doers service program in depth. What are some examples of current programs?
Q5) Describe how a company can provide support to "survivors" of a layoff.
Page 18
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Chapter 17: Employee Stakeholders and Workplace Issues
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Sample Questions
Q1) Describe the range of duties covered by due process.
Q2) The good cause norm is the opposite of
A) the employment at will doctrine.
B) the reason for wrongful discharge.
C) the belief that employees should be discharged only for good reasons.
D) based on private property rights.
Q3) Employer promises that they may not even know they made are called
A) inherent intentions.
B) implied contracts.
C) public policies.
D) good faith promises.
Q4) Most bad reasons for firing employees are already illegal.
A)True
B)False
Q5) One of the most used alternative dispute resolution methods is A) the open door policy.
B) the suggestion box.
C) the complaint box.
D) employee complaint hotlines.
Q6) What are the impacts of a global economic recession on employee loyalty?
Page 19
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Chapter 18: Employee Stakeholders: Privacy, Safety, and Health
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Sample Questions
Q1) The EEOC monitors employer use of background checks.
A)True
B)False
Q2) Describe the pluses and minuses to the use of integrity tests.
Q3) Describe the rights of both employers and employees under the Family and Medical Leave Act (FMLA).
Q4) The U.S. Office of Personnel Management endorses integrity tests as valid.
A)True
B)False
Q5) EAPs are designed to affirm all of the following except
A) employees are valuable members of the organization
B) it is better to help troubled employees than to discipline or discharge them
C) monitored employees are better employees
D) recovered employees are better employees
Q6) The issue of smoking in the workplace
A) was the spur that started the antismoking sentiment in society.
B) has been important since the 1950s.
C) is a result of antismoking sentiment in society at large.
D) grew out of the Prohibition era.
Q7) Describe some of the best family-friendly benefits that are provided to workers. Page 20
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Page 21
Chapter 19: Employment Discrimination and Workplace
Diversity
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Sample Questions
Q1) The principle objection to Affirmative Action is that it leads to
A) compensatory justice.
B) reverse discrimination.
C) "what goes around comes around."
D) legalized discrimination.
Q2) Religious discrimination includes
A) recommending a Sunday School..
B) refusing to hire or fire someone after learning their religion.
C) accommodating religious-related garb.
D) being open for business on Sundays.
Q3) Ethical blindness is
A) discrimination against blind workers..
B) refusing to see ethics as a business issue.
C) when decision makers behave unethically without being aware.
D) discrimination against the elderly.
Q4) Major life activities include all of the following except A) learning.
B) thinking.
C) concentrating. D) golfing.
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