Business Ethics
Exam Materials
Course Introduction
Business Ethics explores the moral principles and challenges that arise in the context of business operations and decision-making. This course examines ethical frameworks and their application to real-world business scenarios, including issues such as corporate social responsibility, stakeholder management, workplace diversity, sustainability, and ethical leadership. Through case studies and critical discussions, students will learn to identify, analyze, and resolve ethical dilemmas in various business environments, preparing them to act responsibly and ethically in their professional lives.
Recommended Textbook
Managing Human Resources 8th Global Edition by David B Balkin
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17 Chapters
2337 Verified Questions
2337 Flashcards
Source URL: https://quizplus.com/study-set/2367
Page 2
Chapter 1: Meeting Present and Emerging Strategic Human Resource Challenges
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/46992
Sample Questions
Q1) A(n)________ is an employee involved directly in producing the company's good(s)or delivering the service(s).
Answer: line employee
Q2) What is the primary reason for the rising importance of HR at firms over the last four decades?
A)Market globalization
B)Workforce diversity
C)Employment laws
D)Technology
Answer: C
Q3) Which term refers to an organization-wide approach to improving the quality of all the processes that lead to a final product or service?
A)Decentralization strategy
B)Total Quality Management
C)Human Resource Scorecard
D)Organizational restructuring
Answer: B
Q4) ________ are the characteristics that give a firm a competitive edge.
Answer: Distinctive competencies
Page 3
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Chapter 2: Managing Work Flows and Conducting Job Analysis
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/46993
Sample Questions
Q1) Whenever management decides to change its business strategy, it must also reexamine its organizational structure.
A)True
B)False
Answer: True
Q2) The work flow in an organization refers to the formal and informal relationships between people in the organization.
A)True
B)False
Answer: False
Q3) Work simplification is most effective in a changing environment where customers demand customized, high-quality products.
A)True
B)False
Answer: False
Q4) A written document that identifies, describes, and defines a job in terms of its duties, responsibilities, working conditions, and specifications is referred to as a(n)________.
Answer: job description
Page 4
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Chapter 3: Understanding Equal Opportunity and the Legal Environment
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) The Equal Pay Act of 1963:
A)permits pay differences for quality and quantity of production.
B)requires that gender be considered on compensation issues.
C)eliminated pay plans based on seniority.
D)prohibits the use of merit pay plans.
E)has resulted in an increasing compensation gap between men and women.
Answer: A
Q2) The first step in affirmative action planning is conducting a utilization analysis. A)True
B)False
Answer: True
Q3) When conducting a job interview, an interviewer:
A)may ask questions regarding health to ensure proper consideration of ADA issues.
B)should only ask questions that are clearly related to job performance.
C)may ask questions regarding ethnic origin to meet affirmative action requirements.
D)should investigate any EEO-related issues observed in the applicant.
Answer: B
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Page 5
Chapter 4: Managing Diversity
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The number of people over age 55 in the United States will grow by approximately ________ over the next decade.
A)5%
B)25%
C)45%
D)65%
Q2) A(n)________ is a group established by an employer to provide a nurturing climate for employees who would otherwise feel isolated or alienated.
Q3) The percentage of women in the workforce is increasing, while the number of men in the workforce is decreasing.
A)True
B)False
Q4) Refer to Additional Case 4.2. Rahkim's statements indicate the firm's general problem with:
A)interpersonal communication conflicts.
B)resentment towards affirmative action.
C)inadequate career growth opportunities.
D)job competition between minority groups.
Q5) ________ is human characteristics that make people different from one another.
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Chapter 5: Recruiting and Selecting Employees
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) If an employer does not thoroughly check information provided by a potential employee who later commits a crime while an employee, the company can be held liable for a negligent hiring.
A)True
B)False
Q2) What is human resource planning? How can effective selection procedures improve the HR planning process?
Q3) Former employees are generally a poor choice for rehiring due to strong resentment against the employer.
A)True
B)False
Q4) It is generally held in the U.S. that graphology is:
A)an invalid predictor of job performance.
B)an unreliable but valid predictor of job performance.
C)a valid selection tool when combined with psychological testing.
D)associated with creating disparate impact among minority groups.
Q5) The extent to which the technique measures the intended knowledge, skill, or ability is known as ________.
Q6) ________ is how many workers the organization will need in the future.
Page 7
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Chapter 6: Managing Employee Separations, Downsizing, and Outplacement
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) One of the most popular alternatives to layoffs is:
A)inducing quits.
B)offering early retirement.
C)providing outplacement services.
D)transferring workers to other plants.
Q2) Job-search assistance and emotional support are two functions of a firm's job design services.
A)True
B)False
Q3) Refer to Additional Case 6.1. Brian would most likely advocate a strategy of:
A)attrition.
B)downsizing.
C)rightsizing.
D)early retirements.
Q4) Farley Enterprises wants to reduce its labor costs in the LEAST disruptive method that is available. Which of the following is most appropriate?
A)Layoffs
B)Attrition
C)Paycuts
D)Relocation
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Chapter 7: Appraising and Managing Performance
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The absolute judgment format permits comparison ratings of individual workers in different work groups by various managers.
A)True
B)False
Q2) More firms are basing performance assessments on ________, which are observable characteristics that are associated with successful job performance.
Q3) Managers using a rational perspective to appraise performance believe that:
A)the goal of an appraisal is accuracy.
B)the employee is an active participant in the process.
C)the focus of the process is management of performance.
D)the assessment of specifics follows the overall assessment of the worker.
Q4) Refer to Additional Case 7.2. Edward's employee evaluations show that Edward:
A)tends to make halo errors.
B)is subject to the influence of liking.
C)is not considering situational factors in his appraisals.
D)believes in a political perspective regarding performance appraisals.
Q5) A(n)________ is an appraisal tool that asks managers to assess a worker's behavior.
Q6) ________ is an aspect of performance that determines effective job performance.
Page 9
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Chapter 8: Training the Workforce
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Which of the following is NOT associated with computer-based training?
A)Instructor feedback
B)Low costs
C)Standardized
D)Self-paced
Q2) Which of the following is a disadvantage of OJT training?
A)Trainers lack effective teaching skills.
B)It is the most expensive type of training to conduct.
C)It tends to have the least transferability of learning the actual job.
D)Trainer-trainee relationships are strained due to customer pressures.
Q3) ________ is the use of a number of technologies to replicate the entire real-life working environment in real time.
Q4) Discrimination in the training process occurs frequently because EEO regulations and anti-discrimination laws do not apply to employee training and development.
A)True
B)False
Q5) How can training and socialization benefit both employees and employers?
Q6) How can an employer determine when training is necessary? How can the effectiveness of training be evaluated?
Page 10
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Chapter 9: Developing Careers
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Career development in traditional bureaucratic organizations differs from that in more modern organizations in that:
A)bureaucratic organizations left career development solely to the employees, while modern organizations implement career development for employees.
B)bureaucratic organizations supported employee empowerment, while most modern organizations shy away from employee empowerment.
C)bureaucratic organizations saw career development as something that was done "for" employees, while modern organizations view it as something in which the employee must play a role.
D)bureaucratic organizations saw career development as something that would improve the individual employee, while modern organizations see career development as something that will improve the company as a whole.
Q2) All of the following are common self-assessment activities EXCEPT:
A)completing an interests inventory.
B)participating in succession planning.
C)doing skills assessment exercises.
D)clarifying values.
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Chapter 10: Managing Compensation
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Companies using performance-based compensation systems tend to be:
A)publicly-held corporations in competitive markets.
B)smaller, rapidly growing companies that face strong competitive pressures.
C)larger firms with several layers of management that operate in relatively stable markets.
D)large firms that desire to break out of the "pack" and distinguish themselves from competitors.
Q2) The stockholders are concerned about the cost of perquisites. Management wants maximum flexibility to move people among jobs without having to adjust their compensation. Management also wants more joint-task accomplishment and better cooperation among employees. A(n)________ compensation system will reinforce all these goals.
A)elitist
B)variable
C)egalitarian
D)job-centered
Q3) The benefits portion of an employee's pay averages 42% of the total compensation package.
A)True
B)False
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Chapter 11: Rewarding Performance
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) A significant advantage of team-based pay-for-performance plans is that they eliminate the social pressure to limit performance.
A)True
B)False
Q2) Profit sharing differs from gainsharing in that profit sharing:
A)doesn't reward productivity improvements.
B)accepts that people are extrinsically motivated.
C)often leads to decreases in productivity.
D)maintains individual equity.
Q3) ________ permit the executive to buy stock at, or below, cost during a limited time.
A)Formula-based stocks
B)Restricted stock plans
C)Stock appreciation rights
D)Stock purchase plans
Q4) Gainsharing works best when:
A)the organization is a large, global conglomerate.
B)the firm relies heavily on supervisors.
C)technology is used to gain efficiency.
D)product demand fluctuates.
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Chapter 12: Designing and Administering Benefits
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Unemployment insurance is administered under the Social Security Act of 1935.
A)True
B)False
Q2) The benefits portion of a compensation package most likely plays an important role in:
A)rewarding employees' performance.
B)attracting and retaining employees.
C)managing the profits of the company.
D)managing employee performance.
Q3) When an employee applies for family or medical leave, an employer:
A)may deny it to employees with less than one year of service.
B)does not have to guarantee the employee the same/similar job upon returning to work.
C)does not have to maintain health insurance coverage for the employee.
D)cannot hire replacement workers while the employee is on leave.
Q4) The Family and Medical Leave Act applies to businesses that have 25 or more employees.
A)True
B)False
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Chapter 13: Developing Employee Relations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) The most difficult problem managers have with e-mail is that:
A)workers fail to protect sensitive documents.
B)employees assume that e-mail is their private property.
C)workers don't understand how to use the system properly.
D)employees don't use the reply-all option with regularity.
Q2) EAPs cost companies about ________ per employee per year.
A)$40-50
B)$30-40
C)$20-30
D)$10-20
Q3) A firm has poor employee relations because of its highly charged, fast-paced work environment. The CEO wants to get people working together and thinking creatively as they prepare for the new year. Which of the following would be the CEO's best choice?
A)Regular, informal meetings in the company cafeteria
B)Formal, off-site meeting of department managers
C)Weekend retreat to a beach resort
D)Multimedia-based meeting
Q4) A(n)________ is a procedure that allows employees to voice their reactions to management practices and to challenge management decisions.
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Chapter 14: Respecting Employee Rights and Managing Discipline
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Which of the following countries has the most significant shoplifting and employee theft problems?
A)Germany
B)Taiwan
C)India
D)U.S.
Q2) Refer to Additional Case 14.1. Which of the following is the most appropriate alternative to random drug testing at Catalina?
A)Initiating an EAP
B)Conducting additional safety training
C)Using computer-based performance tests
D)Requiring honesty tests during recruiting and screening
Q3) In positive discipline, if the initial solution doesn't work, the second step is:
A)giving the employee decision-making time-off.
B)providing counseling to the employee.
C)putting a new solution in writing.
D)creating a new verbal solution.
Q4) A(n)________ is a right on the law of contracts.
Q5) A right protected by specific laws is referred to as a(n)________.
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Chapter 15: Working With Organized Labor
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) The Railway Labor Act allows Congress and the President to intervene in a labor dispute if interstate commerce is disrupted.
A)True
B)False
Q2) Approximately ________ of union grievances reach the arbitration stage.
A)1%
B)15%
C)32%
D)50%
Q3) In ________, one party attempts to convince its counterpart that the benefits of agreeing with its terms are very high. It is similar to a large-scale problem-solving session.
A)union suppression
B)integrative bargaining
C)distributive bargaining
D)a union acceptance strategy
Q4) Bargaining that focuses on convincing the other party that the cost of disagreeing with the proposed terms would be very high is referred to as ________.
Q5) A company's overall plan for dealing with labor relations is its ________.
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Chapter 16: Managing Workplace Safety and Health
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Refer to Additional Case 16.1. Doctors determine that Floyd has a temporary partial disability and cannot return to work for at least 8 more weeks. What type of benefits would Floyd most likely receive as a result of this decision?
A)Total disability benefits
B)Impairment benefits
C)Survivor benefits
D)Rehabilitation benefits
Q2) Workers' compensation:
A)pays only if the worker cannot.
B)is considered a no-fault system.
C)is mandatory in all fifty states.
D)covers employees' medical costs with Medicaid.
Q3) ________ is a stress syndrome characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment.
Q4) According to the Bureau of Labor Statistics, workplace homicides:
A)have increased significantly in recent years.
B)tend to be directed at managerial staff.
C)have declined slightly in recent years.
D)are rarely reported.
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Chapter 17: International HRM Challenge
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Refer to Additional Case 17.1. Which of the following best supports the decision to fill management positions in India with expatriates?
A)Hollar desires a greater understanding of local conditions and customs.
B)Hollar needs to ensure a smooth transfer of business and management practices.
C)Hollar wants to reduce the firm's compensation costs related to construction of the plant.
D)Hollar's most globally skilled managers are part of dual-career couples with small children.
Q2) A culture's focus on the hierarchy of status in society is one element of the cultural dimension of power distance.
A)True
B)False
Q3) Short term rewards and high expectations for frequent pay adjustments are common in both U.S. and Indonesian firms.
A)True
B)False
Q4) What is an expatriate? What guidelines are helpful to HR when developing compensation packages for expatriates?
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