Business Ethics and Organizational Behavior
Exam Materials
Course Introduction
This course explores the fundamental principles of business ethics and examines their application within organizational settings. Students will delve into ethical decision-making processes, ethical dilemmas in the workplace, and the role of corporate social responsibility. Additionally, the course analyzes individual and group behavior in organizations, focusing on topics such as motivation, leadership, power dynamics, communication, culture, and change management. Through case studies and interactive discussions, students will develop the critical thinking and ethical reasoning skills necessary to foster responsible organizational behavior and promote ethical cultures within diverse business environments.
Recommended Textbook
Organizational Behavior Science The Real World and You 8th Edition by Debra L. Nelson
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18 Chapters
2280 Verified Questions
2280 Flashcards
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Chapter 1: Organizational Behavior and Opportunity
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/33494
Sample Questions
Q1) Provide an example of a business firm as an open system.
Answer: An open system gathers or receives inputs from its environment, transforms these inputs through application of technology, and provides a finished product to the environment or market place.A Heinz food processing plant purchases raw tomatoes, onions, and other vegetables from the environment.It then mixes and cooks these ingredients and converts them into catsup.The catsup is bottled, packaged, and shipped to the marketplace.
Q2) Total quality management is an employee-driven philosophy of management.
A)True
B)False
Answer: False
Q3) Which organizational variable(s) is(are) important to the study of group dynamics?
A)organization structure
B)role conflict and ambiguity
C)job task
D)hierarchy of authority
Answer: A
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Chapter 2: Challenges for Managers
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Cultural Relativism
A)A collection of rule-based guides to ethical behavior.
B)An ethical perspective that focus on results of behavior.
C)The collective ethical conduct of an organization.
D)The theory of ethics that argues for local standards on a set of standards for each individual.
E)A "good" person who acted out of virtuous and "right" intentions.
F)Suggests that right and wrong is determined by the consequences of the action.
Answer: D
Q2) Which statement regarding the glass ceiling is most correct?
A)The glass ceiling has been recently found to apply equally to males and females.
B)The glass ceiling is a barrier that has been traced to a lack of ability.
C)The glass ceiling, like Cinderella's glass slipper, has resulted in a temporary movement of women into political leadership positions throughout the world.
D)The glass ceiling is a transparent barrier that keeps women from rising above a certain level in organizations.
Answer: D
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Chapter 3: Personality, Perception, and Attribution
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Which traits are associated with less absenteeism at work?
A)extraversion and emotional stability
B)introversion and emotional stability
C)extraversion and conscientiousness
D)introversion and conscientiousness
Answer: D
Q2) In an interview situation, the interviewer's first impression of the interviewee (or target) is likely to be based upon:
A)nonverbal cues of the target
B)verbal communication by the target
C)the intentions of the target
D)the target's physical appearance
Answer: D
Q3) Sensor
A)Likes closure.
B)Logical decision maker.
C)Energized by interaction with others.
D)Pays attention to data gathered through physical senses.
E)Prefers a flexible, more spontaneous life.
Answer: D
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Chapter 4: Attitudes, Emotions, and Ethics
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The authors of your text would be considered a persuasive source for attempts to change employee attitudes about the benefits of employee empowerment because of their:
A)effective writing skills
B)trustworthiness
C)age
D)expertise
Q2) In Stage 6 of Kohlberg's cognitive moral development model, individuals:
A)obey rules to avoid punishment
B)control others
C)focus on the expectations of others
D)follow self-selected ethical principles
Q3) A flight attendant who is expected to act cheerful and happy as a part of the job would likely experience:
A)emotional deviance
B)positive emotional contagion
C)emotional labor
D)an increase in emotional intelligence
Q4) What aspects of one's existence and environment shape attitudes?
Q5) Briefly explain the ABC model and provide an example of each model element.
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Chapter 5: Motivation at Work
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Maslow and Herzberg approach the study of motivation somewhat differently, but there are also similarities in their ideas.Compare and contrast their views of motivation.
Q2) Self-Esteem
A)Basic needs for food and water.
B)The assumption that people naturally resist change.
C)Fulfillment of potential.
D)Feeling of self-worth.
E)Assumptions of how to manage individuals who are motivated by higher-order needs.
Q3) As organizations become increasingly international, pay inequities will become less prevalent.
A)True
B)False
Q4) Organizations with high levels of employee engagement perform well financially, even in volatile economic times.
A)True
B)False
Q5) How can expectancy theory be used to understand behavior and predict performance?
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Page 7
Chapter 6: Learning and Performance Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) An important aspect of a mentoring relationship is:
A)disciplining the subordinate
B)coaching and counseling
C)peer feedback
D)formal training
Q2) Variable Interval
A)Reinforcement following every response.
B)Reinforcement after a specific time has elapsed.
C)Reinforcement after a random time period.
D)Reinforcement after a fixed number of responses.
E)Reinforcement after a random number of responses.
Q3) As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated.All of the following are appropriate as positive reinforcement <b>except</b>:
A)salary increase after evaluation
B)promotion after several outstanding performance reviews
C)releasing employee to go home early but providing full pay
D)no response or feedback when employee fails to complete task on time
Q4) What are characteristics of effective goals?
Q5) How can schedules of reinforcement be used in the work situation?
Page 8
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Chapter 7: Stress and Well-Being at Work
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Ego-Ideal
A)The embodiment of a person's perfect self.
B)An equilibrium or steady state of bodily functioning.
C)Adverse consequences of stress.
D)The unconscious preparation to fight or flee.
E)The view of one's self.
Q2) The cognitive appraisal approach to stress emphasizes the fit between a person and his or her environment in terms of individual abilities and task or role demands.
A)True
B)False
Q3) Distress
A)The embodiment of a person's perfect self.
B)An equilibrium or steady state of bodily functioning.
C)Adverse consequences of stress.
D)The unconscious preparation to fight or flee.
E)The view of one's self.
Q4) Self-reliant individuals tend to be better at transformational coping.
A)True
B)False
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Chapter 8: Communication
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/33501
Sample Questions
Q1) Nonverbal communication can be as meaningful as factual information in conveying a message to someone.
A)True
B)False
Q2) Positive, healthy communication is achieved when:
A)there is a balance between the head and the heart
B)a person displays positive emotional competence and has a healthy conversation between thoughts and feelings
C)working together is taken for its interpersonal and intrapersonal meaning
D)all of these
Q3) Defensive Communication
A)Interactive communication.
B)A person who can experience the feelings and emotions of the message and sender.
C)Aggressive, attacking, angry communication and/or passive, withdrawing communication.
D)A defensive communication tactic.
E)Constructive, healthy communication in working relationships.
Q4) Identify the elements of the communication model and provide an example of each.
Q5) What are some of the barriers to effective classroom communication?
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Chapter 9: Work Teams and Groups
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Considerable research has examined cohesiveness of groups and its consequences.Which of the following statements is incorrect with regard to the results of cohesiveness research?
A)Members of a highly cohesive group tend to display and experience less tension and anxiety than members of a group that exhibits very low cohesiveness.
B)Highly cohesive groups with low productivity standards tend to produce at levels significantly above groups with low cohesiveness.
C)Groups with low cohesiveness have more difficulty exercising control of members and enforcing norms.
D)A highly cohesive group has minimal internal competition and can more easily resist external pressure.
Q2) Group maintenance functions are commonly performed or provided by the designated group leader.
A)True
B)False
Q3) Group cohesion and intragroup conflict tend to be contradictory forces.
A)True
B)False
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Chapter 10: Decision Making by Individuals and Groups
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Recently, four types of creativity have been proposed based upon the source of the trigger (internal or external) and the source of the problem (presented versus discovered).Which of the following is NOT one of these types of creativity?
A)responsive
B)expected
C)contributory
D)reactive
Q2) What individual and organization influences affect creativity?
Q3) Which of the following is a characteristic of quality teams?
A)They provide advice to managers who still retain decision-making authority.
B)They operate in parallel fashion to the organization's structure.
C)They emphasize the generation of ideas.
D)They make data-based decisions about improving product and service quality.
Q4) Walmart has applied "group participation" as a way of igniting people's passion and designed "My Sustainability Plan" (MSP) which has the goal of:
A)developing stronger positive attitudes toward fellow employees
B)enabling associates to live healthier, live better, and live greener
C)increasing employees commitment to ethical/moral behavior
D)None of the above
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Chapter 11: Power and Political Behavior
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) According to Michael Korda's view on power which emphasizes symbols of power, which of the following are the three unusual symbols used to explain power differences between individuals?
A)level of organization, time power, and standing by
B)size of office, time power, and level of organization
C)office furnishings, time power, and standing by D)office furnishings, size of office, and time power
Q2) Referent power is the most dangerous interpersonal form of power.
A)True
B)False
Q3) Granting a day of vacation to one employee in a busy week when coworkers must struggle to cover for them would be considered unethical under which of the following criterions?
A)distributive justice
B)individual rights
C)utilitarian outcome
D)procedural justice
Q4) Groups seen as powerful tend to be given more resources from top management.
A)True
B)False
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Chapter 12: Leadership and Followership
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Organization Man
A)A manager who builds a highly productive team of committed people.
B)Legitimate power.
C)A manager who maintains the status quo.
D)The dimensions of concern for production and concern for people.
E)Change the situation to fit the leader.
Q2) When a leader has strong position power, the task is moderately structured, and leader-member relations are good, a laissez-faire leadership style is appropriate.
A)True
B)False
Q3) Research on charismatic leadership has revealed that firms headed by more charismatic leaders outperformed other firms, especially in difficult times.
A)True
B)False
Q4) Which of the following is NOT a behavior of initiating structure?
A)organizing the work environment
B)establishing lines of communication and authority
C)assigning employees to tasks
D)encouraging mutual respect and interpersonal trust
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Chapter 13: Conflict and Negotiation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Nonaction
A)Delaying action or buying time rather than directly solving problem.
B)An example of a neutral third party.
C)Doing nothing.
D)Both parties to a conflict gain.
E)Labeling or discrediting an opponent.
Q2) The Real World feature of chapter 13.1 described the conflict that developed while Cynthia Stroum was Ambassador to Luxembourg. Her management style was described as hostile, intimidating, and aggressive. Communication was described as restrictive, job assignments were arbitrary and erratic. Which form of conflict best reflects this situation?
A)intragroup conflict
B)interpersonal conflict
C)intrapersonal conflict
Q3) The behavioral tendencies associated with an equal versus equal power relationship is:
A)resistance to change
B)lack of motivation
C)the tendency to compete
D)to make concessions
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Chapter 14: Jobs and the Design of Work
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) According to a recent study conducted in Egypt aimed at the disaggregation of the work autonomy component of job design theory, results indicated which of the following were three facets of work autonomy?
A)work method, schedule, and criteria autonomy
B)skill variety, task identity, and task significance
C)work complexity, time constraints, and outcome measurement
D)none of these
Q2) The Job Characteristics Model is a/an:
A)job enrichment approach to job design
B)person-job fit approach to job design and employee job placement
C)task specification approach to job design
D)individual abilities approach to job design
Q3) The study of 629 employment security work units in California and Wisconsin concluded that the adverse effect of the work design parameter task uncertainty will not be mitigated by other work design parameters such as higher pay or a supportive work environment.
A)True
B)False
Q4) How have the Americans, Germans, and Japanese approached job design in recent years?
Page 16
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Chapter 15: Organizational Design and Structure
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) What are the defining characteristics of the Woodward, Perrow, and Thompson approaches to technology.
Q2) Horizontal differentiation accounts for the difference in authority and responsibility in the organizational hierarchy.
A)True
B)False
Q3) Formalization, specialization, and standardization all tend to be greater in larger organizations because they are necessary to control activities within the organization.
A)True
B)False
Q4) Size
A)The process of breaking organizational goals into tasks.
B)The linking of organizational parts, jobs, and roles for coordinated effort.
C)The number of employees, total assets, or units produced.
D)Tools, procedures, techniques, information, and machines used to create output.
E)Area, activities, or people outside the boundaries of an organization
Q5) Identify four bases of departmentation or differentiation.
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17
Chapter 16: Organizational Culture
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Fit Perspective
A)An organizational culture with consensus on the values that drive the company with an intensity recognizable to outsiders.
B)Examples are the customer is correct, employees desire to learn, and service is foremost.
C)A risk taking, change-oriented culture.
D)A decentralized structure and employee empowerment indicate this cultural perspective.
E)Beliefs and concerns of great importance.
Q2) Rites of Degradation
A)Visible indications of organizational culture.
B)Executive modeling behavior.
C)A graduation dinner and party.
D)Public ridicule of executive mistakes.
E)A corporate logo or sports team mascot.
Q3) Managers in an adaptable organizational culture value an orderly, risk adverse management process more highly than leader initiatives.
A)True
B)False
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Page 18
Chapter 17: Career Management
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) The best way to stay employed is to see yourself as being in business for yourself, even if you work for someone else.
A)True
B)False
Q2) A mentor who tells a new employee about the power structure in the firm is providing _____ support.
A)emotional
B)modeling
C)informational
D)protection
Q3) A relationship where both people have important career roles is called:
A)a conflicting partnership
B)conflicting careers
C)a career stressor
D)a dual-career partnership
Q4) Top managers may be less willing to grant alternative work arrangements to men than to women.
A)True
B)False
Q5) How can a mentor help one's career?
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Chapter 18: Managing Change
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Value consistency is critical to making a change stick.
A)True
B)False
Q2) The final step in Lewin's change model is:
A)moving
B)transition
C)change
D)refreezing
Q3) Current trends point towards an increasingly diverse workforce in terms of age, gender, and culture.
A)True
B)False
Q4) Outside change agents may be preferred by employees because they are viewed as:
A)being the outside expert
B)having the support of top management
C)impartial
D)having limited knowledge of the organization's history and won't be trapped by the past
Q5) Briefly explain Lewin's change model.
Q6) What are some of the reasons for resisting organizational change?
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