Course Introduction
Business English Test Preparation
Business English is designed to develop students' English language skills for the global business environment. The course focuses on practical language use in professional settings, such as meetings, negotiations, presentations, emails, and reports. Students will enhance their vocabulary and fluency for business interactions, improve their written and verbal communication, and gain confidence engaging with international colleagues and clients. Through real-world case studies and role-plays, participants will also learn about cross-cultural communication and etiquette, preparing them for success in the modern workplace.
Recommended Textbook
Essentials of Business Communication 10th Edition by Mary Ellen Guffey
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17 Chapters
1539 Verified Questions
1539 Flashcards
Source URL: https://quizplus.com/study-set/1091
Page 2
Chapter 1: Communicating in the Digital Age Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/21503
Sample Questions
Q1) You can improve your listening skills if you follow tips for active listening, including A) keeping an open mind, establishing a receptive mind-set, and listening between the lines.
B) establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases.
C) capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible.
D) asking questions immediately, focusing on the speaker's face, and concentrating on the details presented in the message.
Answer: A
Q2) The United States is an example of a low-context culture.
A)True
B)False
Answer: True
Q3) ____________________ involves storing applications and data in remote locations.
Answer: cloud computing
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Chapter 2: Planning Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When preparing a business message, you should make your writing audience oriented. Audience oriented means you should
A) write to solve a problem or convey information.
B) attempt to get your audience to believe and accept your message.
C) present ideas clearly but concisely.
D) concentrate on looking at the problem from the receiver's perspective.
Answer: D
Q2) Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is
A) an e-mail message.
B) a face-to-face conversation.
C) a voice mail message.
D) an instant message.
Answer: B
Q3) A weak Internet signal is an example of channel noise.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Organizing and Drafting Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is an advantage of the direct strategy?
A) Minimizes a negative reaction
B) Respects the feelings of the reader
C) Saves the reader's time
D) Encourages a fair hearing
Answer: C
Q2) Ahna is sending a persuasive memo to her staff asking them to participate in the new wellness program. Which of the following sources of information would be most appropriate to help Ahna shape an effective persuasive message for her staff?
A) Tightly controlled scientific experimentation
B) Library research
C) Questionnaires and surveys of employees
D) Research in company files
Answer: C
Q3) Because sentences of 20 or fewer words have the most impact, business writers must restrict all sentences to fewer than 20 words.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Revising Business Messages
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Sample Questions
Q1) Well-designed documents enhance readability and comprehension and A) make readers think the writer is a well-organized and intelligent person.
B) guarantee reader acceptance.
C) increase the intelligence level of the reader.
D) avoid the use of white space.
Q2) Effective communicators avoid the flabby expression in addition to the above by using the word(s)
A) in addition.
B) also.
C) as well as the previously mentioned.
D) along with the aforementioned.
Q3) All of the following sentences contain unnecessary fillers except
A) There are three important issues to discuss at today's meeting.
B) There is only one job opening available.
C) It was our office manager who won the raffle.
D) Three candidates are running for the board.
Q4) Expressions that repeat meaning or include unnecessary words are
Q5) There are three building sites we are considering. This use of There are is an example of a(n) ____________________.
Page 6
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Chapter 5: Short Workplace Messages and Digital Media
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Before using IM or text messaging on the job, be sure you have permission.
A)True
B)False
Q2) Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and
A) can't be used to transmit official documents.
B) are informal, allowing a few spelling and punctuation mistakes.
C) may become evidence in court.
D) are challenging to type using only two fingers.
Q3) Which of the following statements about texting in the workplace is most accurate?
A) All companies allow employees to use texting to communicate with coworkers and customers.
B) Texting enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief messages.
C) Texting is a relatively high-cost substitute for voice calls.
D) Text messaging is replacing e-mail for short internal communication.
Q4) A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.
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Chapter 6: Positive Messages
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100 Flashcards
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Sample Questions
Q1) Which of the following represents the most appropriate apology in an adjustment message?
A) We understand your reliance on a high-performance router and apologize for the incomplete installation of your DataServe router.
B) We are sorry for any inconvenience this may have caused.
C) We regret the error that caused the system failure you claim on your DataServe router.
D) It is unfortunate that your DataServe router has failed, and we promise that this failure will never occur again.
Q2) When service is involved in a claim, you should
A) demand a full refund of the service fee and a repeat service call.
B) avoid naming the service representatives involved or otherwise identifying responsible company employees.
C) cite names of individuals spoken to and dates of calls.
D) enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.
Q3) When a message is written to identify or to correct a wrong, the message is called a(n) ____________________.
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Chapter 7: Negative Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Only business executives and managers must deliver bad news.
A)True
B)False
Q2) All of the following are effective techniques for softening bad news except
A) suggesting a compromise or an alternative.
B) positioning the bad news at the beginning or end of a paragraph.
C) placing the bad news in a subordinate clause.
D) using passive-voice verbs.
Q3) Written messages to customers are important because such messages establish a record of the problem.
A)True
B)False
Q4) Business communicators have many goals in conveying negative news. Which of the following is not a goal in communicating negative news?
A) Explaining clearly and completely
B) Maintaining friendly relations
C) Being fair
D) Demonstrating the company's superiority in the global marketplace
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Chapter 8: Persuasive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Rational appeals focus on making or saving money, increasing efficiency, and A) soothing the egos of managers.
B) making good use of resources.
C) identifying status in the workplace or community.
D) enjoying sensory input.
Q2) Another name for a complaint message is a claim message.
A)True
B)False
Q3) Emotional appeals
A) focus on making or saving money.
B) explain how to increase efficiency or protect resources.
C) solve workplace problems.
D) focus on status, ego, and sensual feelings.
Q4) Claim messages should appeal to the receiver's sense of responsibility and pride in the company's good name.
A)True
B)False
Q5) You should motivate action in the ____________________ of a persuasive request.
Q6) Persuasive requests are generally more effective when they are written using the ____________________ organizational strategy.
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Chapter 9: Informal Reports
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100 Flashcards
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Sample Questions
Q1) The direct strategy of organization is appropriate for a business report when readers A) need to be educated.
B) must be persuaded.
C) are informed.
D) may be disappointed or hostile.
Q2) Summary reports are typical in academic settings but rarely used in business settings.
A)True
B)False
Q3) Which statement about digital slide decks is most accurate?
A) Many business writers deliver their informal reports as digital slideshows, which are also called slide decks.
B) Slide decks are more inviting to read than hard copies of informal reports.
C) Slide decks are often used by individuals in marketing, technology, media, entertainment, and consulting.
D) All answer choices are accurate statements about digital slide decks.
Q4) Discussion of Findings is an example of a functional heading.
A)True
B)False
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Chapter 10: Proposals and Formal Reports
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100 Flashcards
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Sample Questions
Q1) Pie charts are an effective visual to demonstrate a procedure.
A)True
B)False
Q2) What advice should you follow when preparing a table of contents?
A) Avoid leaders (spaced dots) on a table of contents to avoid confusing the reader.
B) Include only the front matter components and the main body headings and subheadings.
C) Center all major headings.
D) Title the page Contents or Table of Contents.
Q3) An effective proposal should do all of the following except
A) showcase the writer's expertise and build credibility.
B) emphasize how the writer's methods and products will benefit the reader.
C) get the reader's attention.
D) analyze findings, draw conclusions, and make recommendations intended to solve a problem.
Q4) The only item that you must document in a report is a quotation of another person's actual spoken or written words.
A)True
B)False
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Chapter 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork,
and Meetings
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Sample Questions
Q1) ____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.
Q2) Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?
A) A grasp of workplace etiquette
B) An eagerness to learn
C) The ability to work effectively as part of a team
D) Proficiency in using a variety of computer software packages
Q3) To use your voice effectively,
A) speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.
B) overemphasize all words to guarantee audience understanding.
C) avoid listening to educated individuals to retain your speaking uniqueness.
D) keep the same volume and rate while speaking.
Q4) A synonym for professionalism is
A) hard skills.
B) social acceptance.
C) business etiquette.
D) diversity.
Page 13
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Chapter 12: Business Presentations
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Sample Questions
Q1) The only advantage of visual aids is that they improve the comprehension and retention of ideas.
A)True
B)False
Q2) The ____________________ organizational pattern answers these questions: who, what, when, where, why, and how.
Q3) The only type of visual a business speaker should use is a multimedia presentation.
A)True
B)False
Q4) The best technique to establish your credibility in a business presentation is
A) describing your knowledge, position, or experience.
B) telling the audience your salary, age, and hometown.
C) revealing your ethnicity, cultural heritage, and religious background.
D) discussing your love for public speaking.
Q5) Good speakers try to build audience ____________________ by forming a bond with their audience.
Q6) Verbal ____________________, such as previews, summaries, and transitions, help an audience recognize the organization and main points of an oral message.
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Chapter 13: the Job Search and Resumes in the Digital Age
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Sample Questions
Q1) Which of the following is the best advice to follow for a cover message accompanying a résumé sent by e-mail or fax?
A) Take the time to prepare a customized cover message to accompany your résumé sent electronically.
B) Send your cover message separately from a faxed or e-mailed résumé.
C) Shorten your e-mail or fax cover message to a brief statement such as Please consider the attached résumé for your opening.
D) Skip the cover message entirely because the fax or e-mail includes your name.
Q2) Kendra is searching for a job and wants to use electronic sources. Which of the following will probably be her best source of online job listings?
A) Big job boards such as Monster and CareerBuilder
B) Specific company websites
C) Her college website job board
D) Niche websites
Q3) A(n) ____________________ of qualifications, which presents three to eight bulleted statements identifying your most impressive accomplishments to prove that you are the ideal candidate for the position, appears near the top of your résumé.
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Page 15
Chapter 14: Interviewing and Following up
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Sample Questions
Q1) The first thing you should do after an interview is to contact your references.
A)True
B)False
Q2) When completing a job application form, always leave any items blank that do not apply.
A)True
B)False
Q3) Which of the following is the best advice when traveling to and arriving at your interview?
A) Limit grooming time because the more time you have, the more nervous you will get.
B) If something unexpected happens causing you to be late, immediately call the interviewer to explain what is happening.
C) If you smoke on the way to the interview, brush your teeth or chew some gum when you arrive and liberally apply perfume or cologne.
D) Arrive at the interview 15 to 20 minutes early, and greet the receptionist promptly on arrival.
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Chapter 15: Correction Symbols and Proofreading Marks
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48 Verified Questions
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Sample Questions
Q1) List \(\text {\underline{ two} }\) techniques that could help you become an active and effective listener.
Q2) To improve your nonverbal communication, which of the following tips should you practice?
A) Establish and maintain eye contact with others.
B) Minimize any distracting or competing background sounds.
C) Associate with people from diverse cultures.
D) All answer choices are effective ways to improve your nonverbal communication.
Q3) Although writing a résumé is part of the job-search process, you should begin the process by analyzing your interests and goals and evaluating your qualifications is an example of a compound sentence.
A)True
B)False
Q4) To save time, you should thoroughly proofread a document as you write it.
A)True
B)False
Q5) Revise the following sentence to use bias-free language: Every manager must review his employees annually.
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Chapter 16: Document Format Guide
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Sample Questions
Q1) One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.
A)True
B)False
Q2) Rewrite the following poorly written opening to an adjustment letter responding to a claim. Write the opening sentence only. We are extremely saddened to learn of the unfortunate failure of your TravelerXtra smartphone, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new TravelerXtra smartphone that you can take to our store nearest you.
Q3) Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate \(\text {\underline{ and} }\)identify the organizational pattern for each strategy.
Q4) A negative-news message that is organized indirectly should begin with a buffer.
A)True
B)False
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Page 18
Chapter 17: Documentation Formats
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Sample Questions
Q1) The first step in preparing a report is locating information to support your ideas.
A)True
B)False
Q2) Because jobs are scarce and you must apply to many employers, you should prepare a generic résumé to send to every position you want.
A)True
B)False
Q3) Which of the following techniques is most effective when an interviewer asks, Why do you want to work for us?
A) Briefly summarize current employment problems requiring you to change employers.
B) Show what you know about the interviewer's company and demonstrate how your goals match its point of view.
C) Explain that as a recent graduate you want to work for any company needing an employee with your skills and background.
D) Simply tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated.
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