Business English
Test Bank
Course Introduction
Business English is designed to equip students with the language skills necessary for effective communication in professional business settings. The course focuses on enhancing proficiency in reading, writing, listening, and speaking, with special emphasis on business correspondence, report writing, presentation skills, negotiations, and conducting meetings. Students will also develop an understanding of industry-specific vocabulary and contemporary business topics, enabling them to interact confidently and professionally in multicultural and global business environments. Through practical exercises, case studies, and real-world scenarios, students gain the competence required to succeed in the international business arena.
Recommended Textbook
Essentials of Business Communication 7th Canadian Edition by Mary Ellen Guffey
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13 Chapters
654 Verified Questions
654 Flashcards
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Chapter 1: Career Success Begins With Communication Skills
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Sample Questions
Q1) Canadians generally place more emphasis on tradition, ceremony, and social rules than people in most other cultures.
A)True
B)False
Answer: False
Q2) When she is speaking, whether to an individual or a group, Amina often checks to see whether her audience seems to be paying attention. She sometimes repeats key ideas and asks questions to check for understanding. She appears to be adjusting her communication based on a finding by communication researchers discussed in the textbook. Which finding is that?
A)Most of us have developed listening habits that allow us to take in and process about 25% of what a speaker says.
B)Physical barriers can impede effective listening.
C)Many of us like to "grandstand"-we prefer speaking to listening.
D)It can be hard to focus on a message when we are distracted by such things as the speaker's wardrobe, physical appearance, or mannerisms.
Answer: A
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3
Chapter 2: Before You Write
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Sample Questions
Q1) Even when the receiver of a message may be at fault and we may be justifiably upset or angry, using _________________ language in a message can help us achieve the outcome we desire.
Answer: courteous
Q2) Because newer and increasingly popular technologies such as instant messaging and texting strongly encourage writers to keep messages short, your text recommends that we use the kind of casual, abbreviated language we would use in a text message to a friend.
A)True
B)False
Answer: False
Q3) Your text stresses that the most effective messages focus on the audience.
A)True
B)False
Answer: True
Q4) Using a clear, simple style of writing that includes everyday words is known as _____________ language.
Answer: plain
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Chapter 3: Writing and Revising
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Sample Questions
Q1) Design techniques such as effective use of white space, typefaces, and numbered and bulleted lists improve the appearance of a document, but your text says that they do not enhance a reader's ability to understand a message.
A)True
B)False
Answer: False
Q2) Thom writes the following sentence in the first draft of a letter to a client: My name is Thom Hollis and I am writing to you to ask you to consider meeting with me to review your investment portfolio. He decides to revise the sentence because it is an example of wordy writing. Which of the following does your text indicate is the problem?
A)long lead-in
B)wordy prepositional phrase
C)needless adverb
D)outdated expression
Answer: A
Q3) Your text suggests that preparing a(n) ____________ before writing may help you to organize your ideas.
Answer: outline
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5
Chapter 4: E-Mails, Instant Messages, Memos
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Sample Questions
Q1) Headings and bulleted lists help improve the readability of messages and can shorten reading time.
A)True
B)False
Q2) Which of the following sentences correctly introduces a list?
A)Follow these steps to submit your expense claim for payment:
B)Follow these steps to submit your expense claim for payment.
C)Follow these steps to submit your expense claim for payment,
D)Follow these steps to submit your expense claim for payment;
Q3) Successful business communicators know that e-mail is a simple, private communication system.
A)True
B)False
Q4) The rules of polite online interaction are known as _______________.
Q5) Memos that make requests are usually most effective when they use the _________ approach.
Q6) A writing plan is effective for helping organize memos, but not e-mails, as they are less formal.
A)True
B)False
Page 6
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Chapter 5: Letters
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Sample Questions
Q1) When responding to any inquiry, check facts and figures carefully because any letter written on company letterhead can be considered a legally binding contract.
A)True
B)False
Q2) Which of the following does your text say you should do in the opening of an information response letter?
A)Explain the process that you had to go through to respond to the request.
B)Provide a series of answers to the reader's questions.
C)Deliver the most important information first.
D)Include information that the reader may find useful, but didn't ask for.
Q3) Which of the following is the most common mistake writers make in letters of recommendation?
A)They often lie about the quality of a candidate.
B)They include only positive comments about a candidate.
C)They neglect to identify the position the candidate is seeking.
D)They use broad, nonspecific statements that are difficult to assess.
Q4) Your text uses the word ____________ to describe a goodwill message that focuses on the recipient rather than the sender.
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Page 7
Chapter 6: Persuasive Messages
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Sample Questions
Q1) Organizations of all sizes generally write their sales letters internally.
A)True
B)False
Q2) A successful persuasive message will normally be shorter than a direct message because it's not necessary to include evidence or facts to prove your case.
A)True
B)False
Q3) A conversational tone is usually appropriate for unsolicited online sales letters.
A)True
B)False
Q4) Because of e-mail, sales letters are not widely used by organizations any more.
A)True
B)False
Q5) Companies can save money by selling the same product to customers around the world, using the same advertising campaigns everywhere.
A)True
B)False
Q6) Unsolicited e-mail sales messages are often called
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Chapter 7: Negative Messages
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Sample Questions
Q1) It is usually best to deal with a business problem by first sending a letter or e-mail so that everything is documented.
A)True
B)False
Q2) Messages that break bad news should be written in a way that explains the bad news and retains goodwill at the same time.
A)True
B)False
Q3) A __________________ clause often begins with words like although, because, since, and if.
Q4) Messages that carry negative news can have a significant impact on a company's success.
A)True
B)False
Q5) The indirect pattern is almost always perceived as honest and ethical. A)True
B)False
Q6) The writing plan for refusing requests or claims recommends using a _________________ between the buffer and the reasons or explanation.
Page 9
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Chapter 8: Informal Reports
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Sample Questions
Q1) The textbook says that the first step in writing a report is to analyze your audience.
A)True
B)False
Q2) Which of the following would you write as an analytical report?
A)your report summarizing what you learned at a trade show you recently attended that featured many new ski products
B)your proposal intended to convince your boss to consider the new ski bindings you designed
C)the email attachment you received with the proceedings and action points of a meeting that took place at TrailPro's semi-annual general meeting last week
D)your routine monthly production and sales report
Q3) Prepared forms or templates are useful for reporting routine activities.
A)True
B)False
Q4) When analyzing your audience, you should consider any secondary readers who may receive a copy of your report.
A)True
B)False
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Page 10
Chapter 9: Proposals and Formal Reports
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Q1) The major advantage of using vertical bar charts is that it helps readers to visualize a whole and the proportion of its components.
A)True
B)False
Q2) ___________________ proposals are those that are published in newspapers or Web sites.
Q3) Companies use ___________________ to solicit competitive bids on projects.
Q4) One of the challenges for researchers when searching for information online is the enormous and rapidly expanding number of Web sites on the Internet.
A)True
B)False
Q5) Many companies depend significantly on proposals to generate their income. A)True
B)False
Q6) Primary data result from reading what others have experienced and observed. A)True B)False
Q7) A summary that condenses the entire report is often called a(n) ___________________ summary.
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Chapter 10: Communicating in Person: Professionalism,
Etiquette, Teamwork and Meetings
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Sample Questions
Q1) Your company wants to redesign the company's online ordering procedures to make the process more efficient, accurate, and user-friendly. Which of the following is most likely to happen?
A)The Web Services department manager will likely redesign the procedures herself.
B)The company will select a team to collaborate on the project.
C)The person selected to complete the redesign will assume total responsibility and all the risk involved in the project.
D)The company will choose the person with the most experience to complete the project because employees will be more receptive to the solution.
Q2) Because today's business world is more complex than in the past and demands more highly developed technical skills, professional polish is becoming less important. A)True
B)False
Q3) As many recent news reports reveal, most companies and employees routinely engage in unethical behaviour.
A)True
B)False
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Page 12
Chapter 11: Oral Presentations
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Sample Questions
Q1) You decide to incorporate PowerPoint slides in your presentation to suppliers. Which of the following would help to convince your audience that you are trustworthy and credible?
A)You use animation and sound and visual effects on every slide to demonstrate your proficiency with presentation software.
B)You include familiar PowerPoint clip art on each slide.
C)You choose blue as a background colour for your slides.
D)You spend a great deal of time making slides visually appealing.
Q2) How should you organize your presentation to suppliers explaining changes to the proposal form they must use?
A)the journalism pattern
B)the chronology pattern
C)the problem/solution pattern
D)the geography/space pattern
Q3) You can build rapport with an audience by telling a story about yourself. Your text calls this using a personal ___________________________.
Q4) Personal anecdotes have no place in a professional presentation.
A)True
B)False
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Chapter 12: The Job Search, Résumés, and Cover Letters
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Sample Questions
Q1) You shouldn't waste your time contacting companies that have no current job listings.
A)True
B)False
Q2) Sarah is trying to decide whether to create an online e-portfolio. Which of the following cautions does your textbook offer about e-portfolios?
A)Many employers find e-portfolios tasteless and overly boastful.
B)If you don't use good judgement, your e-portfolio can be embarrassing.
C)Only candidates in a few fields, such as writers, models, artists, and graphic artists use e-portfolios.
D)E-portfolios are impractical for all but a small percentage of candidates who have the necessary knowledge, resources, and Web site space.
Q3) Résumés using the chronological style are most appropriate for people who have changed jobs frequently or who have large gaps in their employment records.
A)True
B)False
Q4) Most employers want proof of the _________________ you have listed in your résumé.
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Page 14
Chapter 13: Interviews and Follow-Up
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Sample Questions
Q1) During your interview, one member of the interviewing panel asks you a question. You aren't sure how to answer because you're not sure you understand the question. What would be the best response?
A)Demonstrate confidence by answering the question immediately based on your best guess about what the interviewer means.
B)Ask another member of the panel to repeat the question.
C)Apologize for not being as knowledgeable in that area as you should be and ask the interviewer to explain the question in detail.
D)Say I want to make sure I understand the question. Re-phrase the question in your own words, and then ask Do I understand you correctly?
Q2) When asking _____________________ questions, interviewers will describe a hypothetical situation and ask how you would handle it.
Q3) A skilled interviewer will expect you to be at least slightly nervous going into the interview and will try to put you at ease.
A)True
B)False
Q4) What are your weaknesses? is an example of a(n) __________________ question.
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Page 15