Business English
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Course Introduction
Business English is designed to equip students with the language skills and communication strategies necessary for effective interaction in professional and commercial contexts. The course covers essential topics such as writing emails, reports, and proposals, participating in meetings and negotiations, delivering presentations, and understanding intercultural communication. Emphasis is placed on expanding vocabulary, improving grammar specific to business contexts, and developing fluency and confidence in both written and spoken English. Through practical exercises, case studies, and real-world scenarios, students gain the competence needed to navigate a variety of business situations across global industries.
Recommended Textbook
Business Communication Process and Product 7th Edition by Mary Ellen Guffey Dana Loewy
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Chapter 1: Effective and Ethical Communication at Work
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Sample Questions
Q1) Select the best definition of communication.
A) Communication is the transmission of information from one individual or group to another.
B) Communication is the transmission of data from one individual or group to another.
C) Communication is the transmission of information and meaning from one individual or group to another.
D) Communication is the transmission of ideas from one individual or group to another.
Answer: C
Q2) Which of the following is an example of external organizational communication?
A) An employee performance appraisal
B) A brochure sent to a prospective customer
C) A report recommending a change in company procedure
D) An e-mail message to employees about an upcoming training seminar
Answer: B
Q3) The key ingredients in today's economy are information and knowledge.
A)True
B)False
Answer: True
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3
Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal,
and Etiquette
Skills
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Sample Questions
Q1) Which of the following statements about ending a meeting is most accurate?
A) The meeting should not end until all agenda items have been fully discussed.
B) If minutes are taken, they should be distributed at the next meeting.
C) Because all participants should be responsible for paying attention during the meeting, a summary at the end of the meeting would be a waste of time.
D) No one should leave the meeting without a full understanding of what was accomplished.
Answer: D
Q2) Bethany's team is experiencing considerable conflict and tension as they get used to working with one another.They are most likely in the storming phase of team development.
A)True
B)False
Answer: True
Q3) ____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.
Answer: Meetings
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Page 4
Chapter 3: Intercultural Communication
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Sample Questions
Q1) The rules, values, and attitudes of culture are inherent; that is, we are born with them.
A)True
B)False
Answer: False
Q2) By tradition, North American businesspeople typically place a high value on
A) group membership.
B) clearly articulated business messages.
C) being able to avoid saying "no."
D) relying on context and feelings when making decisions.
Answer: B
Q3) When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.
A)True
B)False
Answer: False
Q4) The same letter, date, and number formats are used throughout the world.
A)True
B)False
Answer: False
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) A face-to-face conversation is considered a richer medium than a written report or proposal.
A)True
B)False
Q2) As a customer service rep, Joseph is responding to a customer's question sent to him via e-mail.What is the very first task Joseph should do?
A) Hit the "Reply" button.
B) Determine the purpose of the message he will send as a response.
C) Start composing his reply.
D) Conduct any necessary research.
Q3) During the analyzing part of the prewriting phase, you must first determine the ____________________ of your message.
Q4) Online collaboration tools such as mailing lists, discussion boards, groupware, and wikis are useful when team members are not physically in the same location.
A)True
B)False
Q5) Under ____________________ use, individuals have limited use of copyrighted material without requiring permission.
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Chapter 5: Organizing and Writing Business Messages
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Q1) Two commonly used outline formats are alphanumeric and ____________________.
Q2) One of the most important tasks in preparing well-organized messages is A) using a direct organizational pattern. B) creating a well-formatted title page. C) including ample tables and charts. D) grouping similar ideas together.
Q3) To be most effective, paragraphs in business messages should be limited to eight or fewer printed lines.
A)True B)False
Q4) Placing the main idea first or last in a sentence is a good way to emphasize it. A)True B)False
Q5) A well-organized message helps the reader understand relationships and accept the writer's view.
A)True B)False
Q6) The first ATM opened near London in 1967 is an example of an independent clause. A)True B)False
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) ____________________ is composed of informal words with arbitrary and extravagantly changed meanings, such as bombed or blowing the budget.These words quickly go out of fashion because they are no longer appealing when everyone begins to understand them.
Q2) Alexis must proofread a complex business document.What is the best advice you can give her?
A) Proofread the document on your computer screen to save paper.
B) Be prepared to find errors.
C) Read the document just once to save time.
D) Alexis should do all of these.
Q3) One important of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.
A) clarity
B) conciseness
C) mechanics
D) punctuation
Q4) The best way to evaluate the success of your communication is through
Q5) Avoid ____________________ such as each and every and repeat again.
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Chapter 7: Electronic Messages and Digital Media
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Q1) A(n)____________________ is a Web site with journal entries (posts)usually written by one person with comments added by others.
Q2) Ashley has just been hired for her first full-time position and knows that she'll have access to the Web during her workday.What should she do to appear professional on the job?
A) Avoid or minimize sending personal e-mails or texts from work.
B) Don't download free software or utilities to her company computer.
C) Be careful when blogging, tweeting, or posting on social networking sites, even when she is not working.
D) Ashley should do all of these.
Q3) In the workplace, Wikis are used exclusively by information technology departments. A)True
B)False
Q4) Using a descriptive subject line in an e-mail message may determine whether and when the message will be read.
A)True
B)False
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Chapter 8: Positive Messages
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Sample Questions
Q1) Prepare business letters using ____________________ style, which means that the parts of the letter (dateline, inside address, body, and so on)are set flush left on the page.
Q2) Because sympathy notes can be difficult to write, you should always purchase a commercial, preprinted sympathy card to make the best impression.
A)True
B)False
Q3) Polite requests, such as Will you please send a catalog, require a question mark.
A)True
B)False
Q4) A phone call or face-to-face visit is a better channel choice than e-mail when you need to
A) convey enthusiasm, warmth, or another emotion.
B) smooth over disagreements.
C) supply a context.
D) All of these choices.
Q5) Remove the protective seal from the toner cartridge has been written in the ____________________, or command, mood.
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Chapter 9: Negative Messages
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Q1) A negative-news message written in the indirect pattern should always begin with a buffer.
A)True
B)False
Q2) To be actionable (likely to result in a lawsuit), abusive language can be written or spoken.
A)True B)False
Q3) Nadia has learned that customers are leaving negative comments about the restaurant she manages on social network sites such as Facebook and Twitter.What should Nadia do?
A) Ignore them. No one pays attention to negative comments on these sites.
B) File a lawsuit against any individual who posts a negative comment.
C) Monitor the comments and respond immediately when possible.
D) Start writing her own negative comments about the complaining customers to make them look bad.
Q4) To make sure that it is not overlooked, always state the refusal explicitly in a negative-news message.
A)True
B)False
Page 11
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Chapter 10: Persuasive and Sales Messages
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Q1) What is the most accurate statement about persuasion?
A) Having the ability to persuade is important only at top-level positions.
B) Convincing others that your point of view is the right one is a critical business communication skill.
C) Persuasion usually involves coercion.
D) Successful persuasion depends largely on your credentials and experience; without these it's almost impossible to be persuasive.
Q2) When promoting products and writing sales letters, which of the following is legal?
A) Including a "puffery" statement such as We offer the best service in the industry!
B) Using a celebrity's name or likeness in a sales message without his or her permission
C) Telling people they are sweepstakes winners or finalists when they really aren't
D) All of these choices are illegal.
Q3) Instructions or directives to subordinates often require little persuasion and are, therefore, usually arranged in a(n)____________________ pattern.
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Chapter 11: Report and Research Basics
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Sample Questions
Q1) Readers usually find reports organized in an indirect pattern most rational because this organizational pattern follows the normal thought process.
A)True
B)False
Q2) Which of the following is an example of a digital report?
A) A report prepared as a PDF document
B) A PowerPoint slide deck that is posted online
C) A Microsoft Word document that has hyperlinks to multimedia content
D) All of these choices are examples of digital reports.
Q3) Lydia is anticipating the audience for a report she is writing.What question should she ask during this stage of the writing process?
A) What do my readers already know about my topic?
B) How will my readers react to the information in my report?
C) What sources will my readers trust?
D) Lydia should ask all these questions about her audience.
Q4) The ability to access information electronically has made using books for business research obsolete.
A)True
B)False
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Chad has noticed that employees working in offices with windows have lower absentee rates.This correlation proves that offices with natural light are healthier for employees.
A)True
B)False
Q2) A progress report on the status of construction of a new high-rise office building should describe the work that has been completed so far and explain the work currently in progress, including personnel, activities, methods, and locations.
A)True
B)False
Q3) Which statement about conclusions is least accurate?
A) Any set of data can produce a variety of meaningful conclusions.
B) The best conclusions show the audience how the data relate to the problem being studied.
C) Report writers should avoid sensationalizing or exaggerating their conclusions.
D) Report writers should try to draw conclusions that are subjective.
Q4) The most widely read portions of a report are the sections devoted to conclusions and ____________________.
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Q1) Which statement does not describe the body of a formal business report?
A) Clear headings are used to explain each major section.
B) Evidence that justifies the conclusions is presented.
C) Research findings are discussed, analyzed, interpreted, and evaluated.
D) Incidental and supporting materials are placed strategically throughout the body of the report.
Q2) The transmittal letter or memo that accompanies a formal business report is usually directly organized and written less formally than the report itself.
A)True
B)False
Q3) The conclusions should always be placed in a separate section following the body of a formal business report.
A)True
B)False
Q4) If the RFP requests that an organization design an interactive Web site that will provide online customer support, the writer should repeat the language when explaining the purpose of the proposal.
A)True
B)False
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Chapter 14: Business Presentations
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Sample Questions
Q1) In her presentation Valerie says, I will now discuss three possible solutions to our employee turnover problem to
A) summarize what she's already said.
B) conclude her presentation.
C) establish credibility with the audience.
D) show the organization of her presentation.
Q2) Voice mail helps to eliminate time-zone barriers.
A)True
B)False
Q3) Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.
A)True
B)False
Q4) During her presentation Candace said, Let me now review the two possible solutions we've discussed so far.She has used a verbal signpost to help her audience recognize the organization of and key points in her presentation.
A)True
B)False
Q5) Our old computers are dinosaurs is an example of a(n)____________________.
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Chapter 15: The Job Search, Resumes, and Cover Letters
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Q1) Because a résumé is expected to showcase your strengths, you should puff up your résumé with some inflated work history or educational experience.
A)True
B)False
Q2) A(n)____________________ of qualifications, which appears near the top of a résumé, should include three to eight bulleted statements that prove you are the ideal candidate for the position.
Q3) You will use the ____________________ of your cover letter to promote your qualifications for the position.
Q4) Shondra will graduate from college soon and is beginning the job search process.What should she do first?
A) Research salary, benefits, and job stability in a chosen field
B) Develop an effective résumé to be sent to prospective employers
C) Locate a specific job opening at a desirable company
D) Identify her interests and goals and evaluate her qualifications
Q5) The most popular résumé format among recruiters is the functional résumé.
A)True
B)False
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Chapter 16: Interviewing and Following Up
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Sample Questions
Q1) During ____________________ interviews companies save time and money by eliminating less-qualified candidates before scheduling face-to-face interviews.
Q2) ____________________ interviews are meant to test your reactions during nerve-wracking situations.
Q3) Sungmin has been asked to interview for an associate position with a law firm.Because he will interact frequently with clients, the interview will take place over a meal.What is the best advice you can give him?
A) Order a glass of wine to show that he is mature.
B) Insist on paying the check.
C) Order food that is easy to eat.
D) Sungmin should do all of these.
Q4) If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an appropriate response?
A) What do you like best about working for this organization?
B) When do you expect to make a decision?
C) No, I have no questions at this time.
D) May I have a tour of the facilities?
Q5) Are you married? is an example of a(n)____________________ (or illegal)question.
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