Business English
Midterm Exam
Course Introduction
Business English is designed to equip students with the language skills necessary for effective communication in professional and corporate environments. The course focuses on practical applications of English in business contexts, including writing emails, reports, and proposals, engaging in meetings and negotiations, giving presentations, and developing cross-cultural communication competence. Emphasis is placed on enhancing vocabulary, grammar, and listening and speaking abilities specific to business scenarios, while also fostering critical thinking and problem-solving skills essential for success in the global marketplace.
Recommended Textbook
Business Communication Essentials 4th Canadian Edition by Courtland L. Bovee
Available Study Resources on Quizplus
14 Chapters
1957 Verified Questions
1957 Flashcards
Source URL: https://quizplus.com/study-set/571
Page 2
Chapter 1: Understanding Business Communication in Today's Workplace
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/10634
Sample Questions
Q1) In today's hectic,competitive world,the notion of etiquette is no longer relevant.
A)True
B)False
Answer: False
Q2) Which statement is true about recent graduates who are entering the workplace?
A) Employers often express frustration at the communication skills of recent graduates who have not learned effective business communication skills.
B) Graduates who have demonstrated a mastery of technical skills need to rely less on their communication skills than those who are less technically skilled.
C) Recent graduates bring with them their own communications strategies, unique to their cohort, which businesses then adjust to.
D) The Conference Board of Canada reports that communication skills are ranked relatively low by employers of recent graduates.
Answer: A
Q3) In ________-context cultures,the rules of everyday life are stated explicitly.
Answer: low
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Mastering Team Skills and Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/10635
Sample Questions
Q1) In social networking,________ are mechanisms for finding and communicating with other members.
A) connections
B) wikis
C) archives
D) forums
Answer: A
Q2) ________ can show dominance or even sexual interest.When in doubt,don't do it.
Answer: Touching
Q3) To close a meeting effectively,you should ________.
A) summarize the group's conclusions
B) review who has agreed to do what
C) list the actions to be taken
D) do all of the above
Answer: D
Q4) You can always achieve the purpose of organizational communication most effectively through group meetings.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/10636
Sample Questions
Q1) It is important to reach the decision makers or opinion moulders in your audience.
A)True
B)False
Answer: True
Q2) Culture influences channel preferences.
A)True
B)False Answer: True
Q3) A message can be unethical by ________.
A) providing inaccurate information
B) misleading the audience
C) leaving some information out
D) all of the above
Answer: D
Q4) Written communication is best when you need to encourage interaction,express emotions,or monitor emotional responses.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Writing Business Messages
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/10637
Sample Questions
Q1) Credibility takes a long time to develop,but it can be wiped out in an instant.
A)True
B)False
Q2) Which of the following negative effects can result from the use of euphemisms?
A) Euphemisms often convey disrespect or rudeness.
B) Negative news is conveyed in a negative way.
C) There is a risk that the truth might be obscured.
D) Euphemisms can trigger negative connotations.
Q3) You achieve coherence by using active or passive voice to show the relationship between paragraphs and among sentences within paragraphs.
A)True
B)False
Q4) Passive voice creates more direct,shorter sentences and makes your writing more vigorous,concise,and easier to understand.
A)True
B)False
Q5) To write clear and direct business messages,it's important to avoid clichés.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Completing Business Messages
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/10638
Sample Questions
Q1) Type style refers to ________.
A) any modification that lends contrast or emphasis to type
B) serif and sans serif styles
C) the physical design of letters, numbers, and other text characters
D) all of the above
Q2) Which of the following is true about justified text?
A) It is used in most business documents.
B) It creates a denser and more formal look that can be more difficult to read.
C) It results in a more open appearance on the page.
D) It can accommodate less text in a given space.
Q3) When revising for clarity,it is important to do all of the following EXCEPT ________.
A) avoid writing in the first person
B) use parallel construction for similar ideas
C) avoid stringing several nouns together
D) try not to display too much enthusiasm
Q4) Use headings to emphasize key content.
A)True
B)False
Q5) Short paragraphs have ________ words or fewer.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Crafting Messages for Electronic Media
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/10639
Sample Questions
Q1) ________ is a research technique in which companies track social networks and other media with automated language-analysis software that tries to take the pulse of public opinion and identify influential opinion makers.
Q2) ________ is the primary electronic medium for most companies.
Q3) Which of the following is an element of an effective business blog?
A) Writing in an objective "corporate" voice
B) Maintaining an unidentifiable focus to include a universal audience
C) Retaining control over content by disabling the comments feature
D) Communicating with a personal style
Q4) Good business blogs and microblogs ________.
A) deliver new information quickly
B) choose topics of universal interest
C) are written in an objective "corporate" voice
D) usually disable the comments feature to retain control over the content
Q5) Podcasts can now be recorded on the go on most personal computers,smartphones,and other mobile devices; a studio is no longer necessary.
A)True
B)False
Q6) Describe four important elements of business blogging.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Writing Routine and Positive Messages
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/10640
Sample Questions
Q1) Avoid using ready-made form responses to handle repetitive queries as this will come across as impersonal.
A)True
B)False
Q2) When granting claims and requests for adjustment when your company is at fault,you should NOT ________.
A) blame anyone in your organization by name
B) go into the details of how you plan to resolve the situation
C) start from the assumption that the information the customer provided is correct
D) openly sympathize with the customer's situation
Q3) When using email to request action,the subject line should be as vague as possible.
A)True
B)False
Q4) Outline an effective strategy for writing routine business requests.
Q5) What are the guidelines for creating informative messages?
Q6) You should begin routine requests with a clear ________ of your request.
Q7) When making claims or requesting adjustments,you should always maintain a professional ________.
9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Writing Negative Messages
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/10641
Sample Questions
Q1) In a negative message that uses the indirect approach,an ideal explanation section should ________ the bad news ahead.
Q2) When developing messages conveying negative organizational news,one should match one's approach to the situation.As a public relations executive at a multinational food company,what approach would you use when sending a message communicating to the public a recall of a batch of canned food that was found to have been contaminated with e-coli virus? Would you use the same approach to inform the public that you are discontinuing a certain line of cereals due to low demand? Why/why not?
Q3) Responding effectively to rumours and negative information in a social media environment requires companies to ________.
A) respond to each and every rumour
B) continually engage with stakeholders
C) reply immediately and spontaneously
D) limit their online presence
Q4) Rewrite the following phrase using positive words rather than negative ones. Because your payment was late,we cannot ship your order until next month.
Q5) When using the indirect approach to organize your negative news message,you should open with a ________.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Writing Persuasive Messages
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/10642
Sample Questions
Q1) ________ is also known as unsolicited bulk email.
Q2) An effective persuasive claim should avoid ________.
A) reviewing the facts of the case
B) using a complaining tone
C) being specific about how the problem should be resolved
D) closing on a positive note
Q3) Effective persuasion uses the "you" attitude to help the audience believe that you have their interests at heart so they will more easily support what you write.
A)True
B)False
Q4) Which of the following terms stands for the final phase in the AIDA model of organizing persuasive messages?
A) Attention
B) Analysis
C) Appraisal
D) Action
Q5) Most persuasive messages use the indirect approach.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Understanding and Planning Reports and Proposals
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/10643
Sample Questions
Q1) Seamus has to conduct market research on the viability of his company's new product.While planning his research,he needs to define its purpose (the conclusion he needs to reach at the end of the process).He should therefore develop a(n)________.
A) problem statement
B) work plan
C) objectives document
D) statement of scope
Q2) Executive dashboards are essentially super-summarized reports.
A)True
B)False
Q3) When verifying research sources,you are expected to do all of the following EXCEPT ________.
A) determine if the author is credible
B) find out how the source accepts articles and whether it has an editorial board
C) conduct a thorough background check on all your sources
D) let your readers know if you can't verify critical facts or figures
Q4) Website designers use the term ________ to describe the structure and navigational flow of all the parts of a website.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Writing and Completing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/10644
Sample Questions
Q1) If readers suspect that your information is shaky,they'll start to view all your work with skepticism.This suspicion and the resultant lack of credibility is most likely because your report is ________.
A) inaccurate
B) incomplete
C) unbalanced
D) illogical
Q2) Using Adobe Acrobat or similar products,you can quickly convert reports and proposals to ________.
A) publisher document format
B) proposal document format
C) printable document format
D) portable document format
Q3) Review of arguments,reader benefits and the merits of your approach are generally included in the ________ of the proposal.
Q4) In proposals and reports,the scope is usually described in the body of the document. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Developing Oral and Online Presentations
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/10645
Sample Questions
Q1) Jeremy is all set to give his presentation in a couple of days,but he is really nervous and about to lose sleep over it.He wants to know,what is the best antidote for anxiety that will give him confidence and help him overcome glitches.What is your suggestion?
A) Creativity
B) Visualization
C) Preparation
D) Breathing techniques
Q2) Embracing the backchannel could include the use of social media such as Twitter during presentations as this approach can help facilitate audience member participation.
A)True
B)False
Q3) Sharon has been asked to prepare online presentations that people can either view live or download later from the company website.Sharon has to prepare a ________.
A) webcast
B) screencast
C) twebinar
D) webinar
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Building Careers and Writing Resumés
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/10646
Sample Questions
Q1) What kind of resume attempts to convey a person's career development and skill set graphically through a visual metaphor such as a timeline or subway map or as a poster with array of individual elements?
A) Portfolio
B) Social media
C) Infographic
D) Video
Q2) A functional resumé,sometimes called a combination resumé,emphasizes your skills and capabilities,identifying employers and academic experience in subordinate sections.
A)True
B)False
Q3) Choose a position in any field that you could be potentially qualified for after your graduation and prepare a list of five keywords that should be included in the resumé when applying for this position.
Q4) The ________ resumé is the more traditional approach and generally favoured by recruiters.
Q5) Your resumé may need to be ________ for different job openings in order to show how your skills fit the company's needs.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Applying and Interviewing for Employment
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/10647
Sample Questions
Q1) When choosing what to wear for an interview,the best policy is to ________.
A) pick something that will make you stand out from the crowd
B) choose conservative business wear
C) buy an expensive suit
D) wear whatever makes you most comfortable
Q2) In the final paragraph of your application letter,make sure you ask the reader for a specific action and ________.
A) to facilitate a reply
B) a request for an interview
C) an offer to give further details if required
D) to enquire about the organization's needs
Q3) Staging ________ interviews can help you identify self-defeating nonverbal behaviours and speech mannerisms.
Q4) In a(n)________ interview,you are asked to perform a job-related activity during the interview.
Q5) Which criteria for employees,when used by an organization,would be considered discriminatory according to federal laws? As an interviewer,which of these questions are you allowed to ask and why: "Are you over 18?" and "When did you celebrate your 18th birthday?"
To view all questions and flashcards with answers, click on the resource link above. Page 16