Business English
Midterm Exam
Course Introduction
Business English is a course designed to help students develop the language skills necessary for effective communication in a professional business environment. The course covers essential topics such as writing business emails, creating reports, conducting meetings, giving presentations, and negotiating deals, all while improving overall proficiency in English. Emphasis is also placed on expanding vocabulary related to business, understanding cultural differences in the workplace, and practicing listening and speaking skills through real-world business scenarios. By the end of the course, students will be equipped to interact confidently and professionally in various business settings.
Recommended Textbook
Business and Administrative Communication 10th Edition by Kitty Locker
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19 Chapters
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Page 2
Chapter 1: Succeeding in Business Communication
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Q1) What are the five key questions for analysis that one should ask in order to create good questions?
Answer: 1.Who is (are)your audience(s)?
2.What are your purposes in communicating?
3.What information must your message include?
4.How can you build support for your position? What reasons or benefits will your audience find convincing?
5.What aspects of the total situation may be relevant?
Q2) Every year in the month of April,Rowland and Co.files a report to the Securities and Exchange Commission of U.S.A.The report consists of details of their audited financial statements,executive compensation,and equities.Which of the following is the company filing?
A) Annual report
B) Quarterly Report
C) Claims adjustment
D) 10-K report
E) Quotation
Answer: D
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3
Chapter 2: Adapting Your Message to Your Audience
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Q1) Carlos Diaz works in the collections section of a bank's loan department,and is very efficient at writing professional,effective letters to customers whose accounts are overdue.The human resources department asks to use copies of some of his letters in a training course for new employees to show good examples of written documents.Under which of the following categories would these new employees be classified?
A) Primary audience
B) Gatekeepers
C) Watchdog audience
D) Secondary audience
E) Auxiliary audience
Answer: E
Q2) The political environment of an organization can impact an audience's reaction to a message.
A)True
B)False
Answer: True
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Chapter 3: Building Goodwill
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Q1) When one knows a reader's name but not the gender,it is good to use the reader's first name in the salutation.
A)True
B)False
Answer: False
Q2) Talking about oneself is a good way to demonstrate confidence and you-attitude.
A)True
B)False
Answer: False
Q3) In order to create goodwill with content,it is best to avoid showing why information an audience did not ask for is important.
A)True
B)False
Answer: False
Q4) Bias-free language does not discriminate against people on the basis of sex,physical condition,race,ethnicity,age,or any other category.
A)True
B)False
Answer: True
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Chapter 4: Navigating the Business Communication Environment
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Q1) Explain the trend of environmental concerns in the business environment.
Q2) E-mails that try to lure receivers to send sensitive information are known as _____.
A) phishing messages
B) greylisting
C) honeypots
D) spamtraps
E) tarpits
Q3) What is a corporate culture? Explain.
Q4) What key guidelines should one follow to reduce listening errors caused by misinterpretation?
Q5) Discuss the trend of globalization and outsourcing.
Q6) Listening on a job is more difficult than listening in a class because:
A) jobs have unclear signposts about tasks that need to be done.
B) they comprise repetition of points which makes data boring.
C) one needs to identify and understand feelings of co-workers.
D) it involves reading reports before understanding what one is saying.
E) one always has a better understanding of things compared to others.
Q7) List out some common tips for time management.
Q8) List the common reasons for not reporting ethical misconduct. Page 6
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Page 7
Chapter 5: Planning, Composing, and Revising
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Q1) The _____ became law in 2010 and requires all federal agencies to use clear prose that the public can readily understand.
A) Plain Writing Act
B) Printing Presses and Publications Act
C) Community Whistleblower Protection Act
D) Lobbying and Disclosure Act
E) Welfare Reform Act
Q2) _____ refers to checking if a document is free from typographical errors.
A) Revising
B) Brainstorming
C) Freewriting
D) Proofreading
E) Clustering
Q3) The revising process involves brainstorming information to include in the document.
A)True
B)False
Q4) What are the key points to be kept in mind while choosing a level of formality for a document?
Q5) What is a topic sentence? How does it strengthen a piece of writing?
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Chapter 6: Designing Documents
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Q1) Sans serif fonts have little extensions,called serifs,from the main strokes.
A)True
B)False
Q2) What is the importance of different quadrants in a document? Explain.
Q3) What is the importance of usability in testing a design according to usability expert,Jakob Nielsen? Explain.
Q4) While designing a document,which of the following should one undertake to make a web page useful for visually impaired viewers?
A) Provide navigation bars vertically on the top of a screen
B) Use alternative text or "ALT tag" for web pages
C) Label hypertext links "Click here" so that users can navigate easily
D) Provide links that do not change color when visited
E) Place an off button if a document has music or sound effects
Q5) How is visual communications expert,Charles Kostelnick's intra-level of design different from his inter-level of design?
Q6) In online documents,people interpret text in full capitals as "shouting" and thus should be used sparingly.
A)True
B)False
Page 9
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Chapter 7: Communicating Across Cultures
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Q1) Which of the following is true of oral communication?
A) The word "yes" should be always used in meetings because they avoid confusion.
B) Compliments work universally across all cultures and should be used often.
C) Exaggerations should be best avoided because "no" culture accepts them positively.
D) Learning a language helps one give a glimpse into the culture of a country.
E) The word "no" is considered a negative word in all countries and is best avoided.
Q2) Research shows that organizations with low levels of diversity have the highest profits,and the highest number of customers.
A)True
B)False
Q3) How do values,beliefs,and practices affect our response to people and situations?
Q4) Describe characteristics of a low-context culture.
Q5) According to anthropologist Edward Hall,everything is explicitly conveyed in high-context cultures.
A)True
B)False
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Chapter 8: Working and Writing in Teams
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Q1) Which of the following is a negative action that can hurt a team's product and process?
A) Summarizing
B) Synthesizing
C) Withdrawing
D) Evaluating
E) Coordinating
Q2) Brian Welch needs to ensure that the collaborative document that he and his team created is revised.During the process of revising the document,he notices that though the document does not meet the conventions of business meeting,it has a good writing style and is just how he would like it to be.Where does Welch go wrong in the revision process? What other steps should be taken to ensure that the document is efficiently revised?
Q3) Which of the following tasks does an informational leader undertake?
A) Check if tasks are carried out on time
B) Check and resolve conflicts
C) Evaluate texts and ideas
D) Maintain coordination
E) Check people's feelings
Q4) What are some key factors for a writing team to work efficiently?
Page 11
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Chapter 9: Sharing Informative and Positive Messages With Appropriate Technology
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Q1) What is the purpose of using blogs? What are some characteristics of good blogs?
Q2) Which of the following should be undertaken while responding positively to a message?
A) Grant a customer's request for a benefit in the last sentence of a message
B) Talk about one's own process in making the decision related to the message
C) Give reason for the original mistake even if it does not give credit to a company
D) Show that one is listening and wants to resolve the problem
E) Talk grudgingly if a customer's request is impractical and demanding
Q3) In a summary of a conversation for internal use,one should identify the people who were present,the topic of discussion,decisions made,and who will be undertaking which tasks.
A)True
B)False
Q4) Which of the following can be best communicated through an e-mail?
A) Irony and sarcasm
B) Negative critiques
C) Routines activities
D) Nonverbal cues
E) Bad news
Page 12
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Chapter 10: Delivering Negative Messages
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Sample Questions
Q1) Which of the following is true of negative messages?
A) They are no longer a part of business and administrative communication.
B) They comprise of offer letters, appointment letters, and sales brochures.
C) They have a single purpose of eliminating future communication on the issue.
D) They can never be restructured to create a positive feeling.
E) They should make readers feel their request has been taken seriously.
Q2) Grace Morrison works as a marketing executive at the Citizens Bank in China.She is organizing a marathon event for its customers and employees,the participation funds for which will be contributed toward homeless children in Beijing.However,the event is just a week away and the participation so far has been extremely low.This may cause the bank to cancel the event.She now needs to write to her manager about the update so that she can take an immediate decision on it.Which of the following would be the best subject line for Morrison's e-mail?
A) Status of the Beijing Marathon Event
B) Low participation for Beijing Marathon Event
C) Update on the Beijing Marathon Event
D) Details: Beijing Marathon Event, 2011
E) Marathon Update for your Reference
Q3) What are some key guidelines to follow while writing a claim?
Q4) Explain briefly the phenomenon of psychological reactance.
Page 13
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Chapter 11: Crafting Persuasive Messages
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Q1) It is important to name an objection if the objection is false and based on misinformation.
A)True
B)False
Q2) Which of the following points should be kept in mind while writing performance appraisals?
A) They should be ambiguous to avoid offending employees.
B) They should be infrequent which prevents wasting project time.
C) They should use stock phrases during criticisms.
D) They should protect the organization and motivate the employee.
E) They should document areas for improvement by using labels.
Q3) Jean Harvey works for Help Aid Foundation and needs to raise funds to rehabilitate women in Ghana.She fixes an appointment with a multinational company which has shown interest in contributing toward the cause.For her presentation,she is now brainstorming ideas for openers.With the help of examples,provide four possible openers that Harvey can use in her presentation.
Q4) What are some of the key points to remember while writing performance appraisals? Explain.
Q5) What is the importance of emotional appeal in a message?
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Chapter 12: Building Resumes
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Q1) Omitting a low GPA score on a résumé is allowed and is not a cause for termination even if a company does find out after hiring.
A)True
B)False
Q2) _____ is the first step in producing a good résumé.
A) Personal branding
B) A self-assessment
C) Networking
D) Internship
E) Phishing
Q3) Which of the following is a good practice when e-mailing your résumé to a prospective employer?
A) Send several résumés if there are several job openings at the same organization.
B) Use your current employer's e-mail system so that you can immediately see any responses, while you are at work.
C) Write a simple subject line that includes your name and the word "résumé."
D) Write a subject line that includes the position you are applying.
E) Send your résumé from your e-mail address:iamawesome@hotmail.com.
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Page 15
Chapter 13: Writing Job Application Letters
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Q1) _____ is an extended cover letter,but one written in an essay format rather than letter format,that details your strengths for the job and shows why you should be chosen instead of other applicants.
A) A CV
B) A summary essay
C) An application essay
D) A critique essay
E) An essay letter
Q2) How should you organize a prospecting job letter?
Q3) Which of the following statements is true of the "you-attitude"?
A) You must show what you can do for them, not what they can do for you.
B) You must ask what they can do for you not what you can do for them.
C) Reduce the number of "me" and "my" by revising some sentences to "I."
D) Avoid beginning sentences with prepositional phrases or introductory clauses.
E) Tell readers information they already know as though they do not know it.
Q4) List four guidelines that will help you choose points to include in a job application letter.
Q5) How can you convey positive emphasis and you-attitude in a job letter?
Q6) What should you do in the first paragraph of a job prospecting letter?
Q7) What should you do in both solicited and prospecting job letters?
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Succeeding in the Job
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Q1) Which of the following behavior should be followed during an interview?
A) Arrive at least 30 minutes before the interview to tour the office
B) Listen passively instead of actively because it interrupts an interviewer's process
C) Avoid being polite to receptionists since it indicates that one is trying too hard
D) Avoid checking the interviewer's verbal cues because it is considered offensive
E) Clearly present one's carefully chosen accomplishments and strengths
Q2) Which of the following steps should be undertaken in a campus interview?
A) Avoid following standard protocols which prevents one from standing out
B) Focus on one main selling point that one wants the interviewer to remember
C) Schedule the interview late in the day if one is given a choice about the schedule
D) Have good professional stories about one's work to help stand out in the crowd
E) Avoid mentioning selling points because they distract the interviewer and disrupt the process
Q3) What are some guidelines that one needs to follow in a phone interview?
Q4) What are some basic guidelines one should follow about attire for an interview?
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Chapter 15: Planning and Researching Proposals and Reports
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Q1) List out the various types of reports based on the variety of information they can provide.
Q2) A manager at Sirius Cybernetics Corp.must warrant the need for the purchase of new AI machine translation software,HAL 10000.Hence,he needs to write a _____ report.
A) recommendation
B) feasibility
C) justification
D) problem-solving
E) payback
Q3) List the criteria for a good report problem.
Q4) The data,evidence,and facts required to produce a report must be both available and comprehensible to the person preparing the report.
A)True
B)False
Q5) Hypothetical questions that ask people to imagine what they would do generally yield more reliable answers than questions about critical incidents or key past events. A)True
B)False
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Chapter 16: Creating Visuals and Data Displays
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Q1) _____ are most acceptable when the audience knows the basic data set well,even though part of the scale is missing.
A) Gantt charts
B) Clip arts
C) Chartjunk
D) Drawings
E) Truncated graphs
Q2) Pie charts are most appropriate when one section is being compared to another section of the whole.
A)True
B)False
Q3) Which of the following might be an interpretation of the color yellow in a visual in Western culture?
A) Warm, earthy, and mature
B) Strong, brave, and passionate
C) Happy, friendly, and optimistic
D) Clean, innocent, and pure
E) Jealous, inexperienced, and greedy
Q4) How can one make his/her data displays more accurate?
Q5) Explain how to label and refer to visuals in the text of a document.
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Chapter 17: Writing Proposals and Progress Reports
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Q1) Proofreading helps ensure that a proposal's appearance creates a good impression.
A)True
B)False
Q2) Explain with the help of an example,what the problem section of a proposal deals with.
Q3) Proposals are mostly created for projects which are short and less expensive than routine work.
A)True
B)False
Q4) Which of the following needs to be followed while preparing progress reports?
A) Using me-attitude to demonstrate a confident attitude
B) Presenting every detail as equally important
C) Exceeding expectations of funding agency or employer
D) Adapting the report to one's own needs
E) Using emphasizing techniques to highlight all features
Q5) "RFP" stands for Research Funding Programs that are often requested by non-governmental agencies.
A)True
B)False
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Chapter 18: Analysing Information and Writing Reports
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Q1) If an audience is likely to be pleased with research done on a report,one should ideally present the findings indirectly and provide substantial evidence.
A)True
B)False
Q2) It is recommended that important sections of a report are written towards the latter half,which helps one avoid spending a majority of time on the history of the problem.
A)True
B)False
Q3) While choosing information for reports,it is essential to get an understanding of what is important to the readers.
A)True
B)False
Q4) While evaluating sources of data,it is vital to check the currency of all data except technology figures.
A)True
B)False
Q5) What are recommendation reports and how are they different from justification reports? Explain.
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Page 21
Chapter 19: Making Oral Presentations
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Q1) Statistics and numbers can be convincing if they are presented in ways that are easy to see and hear.Which of the following is an example of the best way to represent numbers?
A) Nineteen hundred and fifty eight billion dollars
B) Just under nineteen billion dollars
C) $19,361,979
D) Less than 20,316,999
E) $19 billion
Q2) Which of the following guidelines should be followed while using PowerPoint presentations?
A) Make a minimum of seven points on each slide
B) Use different varied backgrounds to make it look attractive
C) Choose a dark background if lights are turned off during a presentation
D) Use a high contrast between words and backgrounds
E) Ensure the oral presentation has more data than the text on slides
Q3) The best strategy in an oral presentation is to show an audience that an issue affects them directly.
A)True
B)False
Q4) What are the four modes commonly used for openers of oral presentations?
Page 22
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