Business English
Final Exam
Course Introduction
Business English is designed to equip students with the language skills necessary for effective communication in professional and business settings. The course focuses on enhancing proficiency in speaking, listening, reading, and writing English, with an emphasis on business contexts such as meetings, presentations, negotiations, correspondence, and report writing. Students will also develop their understanding of business vocabulary, cultural nuances, and workplace etiquette, preparing them to interact confidently and professionally in the global business environment. Through practical exercises, case studies, and real-world scenarios, learners will gain the tools needed to navigate diverse business situations and succeed in an international workplace.
Recommended Textbook
Excellence in Business Communication 10th Edition by John V. Thill
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19 Chapters
1658 Verified Questions
1658 Flashcards
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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100 Verified Questions
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Sample Questions
Q1) Briefly explain the concept of corporate culture.
Answer: Corporate culture is the mixture of values,traditions,and habits that give a company its atmosphere or personality.An organization's corporate culture can promote or stifle open communication.
Explanation: Regardless of the particular structure a company uses,your communication efforts will also be influenced by the organization's corporate culture.This is the mixture of values,traditions,and habits that gives a company its atmosphere and personality.For example,many successful companies encourage employee contributions by fostering open climates that promote candor and honesty,helping employees feel free enough to admit their mistakes,disagree with the boss,and share negative or unwelcome information.
Q2) A(n)________ communication climate is one that promotes candor,honesty,and the sharing of negative information.
A) free-flowing
B) liberal
C) virtual
D) open
E) none of the above
Answer: D
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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Sample Questions
Q1) What are three potential disadvantages of working in teams?
Answer: While teams yield numerous benefits,it is important to recognize the possible drawbacks of working in teams.Groupthink occurs when team members give in to peer pressure and go along with decisions they do not truly support.Some team members may have hidden agendas that can impede the team's progress.Finally,the cost of coordinating group activities can be unreasonably high.
Explanation: Groupthink,hidden agendas,and cost are three disadvantages to teamwork.Groupthink occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions.Hidden agendas are private,counterproductive motives,such as a desire to take control of a group.Aligning schedules,arranging meetings,and coordinating individual parts of a project can eat up a lot of time and money.
Q2) When it comes to personal appearance in the workplace,it's best to match your style to the expectations of your organization.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Communicating in a World of Diversity
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Sample Questions
Q1) ________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.
Answer: Culture
Explanation: Culture is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.Your cultural background influences the way you prioritize what is important in life,helps define your attitude toward what is appropriate in a situation,and establishes rules of behavior.
Q2) Evidence suggests that whatever the culture,men and women tend to have slightly different communication styles.
A)True
B)False
Answer: True
Q3) When you react ethnocentrically,you
A) assume that your culture is superior to others.
B) recognize the differences that exist between your culture and other cultures.
C) focus on the possibility that your words and actions will be misunderstood.
D) show respect for other cultures.
E) do all of the above.
Answer: A
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Page 5
Chapter 4: Planning Business Messages
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Sample Questions
Q1) In today's high-tech business environment,the need for managers to engage in frequent "walk-arounds" (chatting with employees to get input and answer questions)
A) has virtually disappeared thanks to email and social media.
B) is still there, but only for the smallest organizations.
C) still exists, according to many experts.
D) is minimal, since it suggests a lack of "tech savvy" on the manager's part.
E) is an important one, but only for nonprofit organizations.
Q2) Briefly define multimedia.
Q3) Messages can be unethical simply because certain details have not been included.
A)True
B)False
Q4) When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.
A)True
B)False
Q5) Describe at least three of the tasks involved in developing an audience profile.
Q6) How can the journalistic approach help you include all required information in your business messages?
Page 6
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Using the term crippled in business communication is an example of A) the "you" attitude.
B) emphasizing the positive.
C) disability bias.
D) bias-free language.
E) none of the above.
Q2) When delivering negative news,it is misleading to emphasize any positive aspects of the situation.
A)True
B)False
Q3) Using endorsements to gain credibility with your audience
A) rarely works, since most see it as a blatant sales pitch.
B) can be an effective strategy, as long as your audience views the person making the endorsement as an expert.
C) is fine for commercials and advertisements, but not otherwise.
D) makes you seem desperate and untrustworthy.
E) is effective only when your audience is hostile.
Q4) Briefly describe at least four software capabilities that can help business writers shape their writing.
Q5) Briefly explain the difference between file merge and mail merge.
Page 7
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed,we do not have the capability of offering refunds until such a time as they reopen."
Q2) Which of the following is an example of a hedging sentence?
A) The employee's performance appears to be less than satisfactory.
B) The deadline is next Tuesday.
C) The financial statement needs to have two sections.
D) We must act on these recommendations.
E) None of the above are hedging.
Q3) When reviewing your document for content,you should be concerned with A) grammar and usage.
B) punctuation and spelling.
C) the accuracy and relevance of the information.
D) style and tone.
E) type styles and typefaces.
Q4) What is a multimedia document,and what advantage does this medium offer?
Q5) Rewrite the following sentence to avoid camouflaged verbs: "The customer will ultimately make a determination about whether or not a purchase will occur."
Q6) Briefly explain what the opening of a document should accomplish.
Page 8
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) One of the greatest drawbacks to using podcasts in business is
A) they require costly, specialized equipment you'll need to purchase regardless of the production quality you want.
B) the difficulty of finding people with good speaking voices.
C) the challenge listeners face when it comes to scanning back and forth to find specific parts of the message.
D) the high cost of distributing them.
E) none of the above
Q2) Although they are popular for personal use,user-generated content sites such as Flickr and YouTube generally are not useful for business communication.
A)True
B)False
Q3) Briefly explain the concept of using compositional modes for electronic media.
Q4) Email is to be used for external communication
A) regularly, although it has been replaced in many cases by other tools.
B) only for formal documents that you need to keep a record of.
C) in response to letters your customers have sent.
D) only if a superior approves the message.
E) when confidentiality is required.
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) If you are sending an informative memo to employees about policy statements or procedural changes,you should
A) assume that employees will have a negative response.
B) use the indirect approach.
C) use the body of the message to provide all the necessary details.
D) make the subject line as ambiguous as possible, so that they will be more likely to read the memo.
E) do all of the above.
Q2) When responding to a request for adjustment when a third party is at fault,the best approach is to
A) refuse the claim and suggest that the customer sue the third party.
B) refuse the claim but forward the paperwork to the third party.
C) respond promptly, explaining how the problem will be solved.
D) honor the claim but explain that your company was not at fault.
E) refuse the claim, but assure the customer that you will never do business with the third party again.
Q3) How have the Internet and social media changed the way many companies use news releases?
Q4) List the three major categories of common routine requests.
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) You should use the direct approach for negative messages when the message has a relatively minor impact on the audience.
A)True
B)False
Q2) Instead of beginning your negative message with a blunt announcement of the news,you can use
A) the direct approach.
B) a buffer.
C) a combination of the direct and indirect approaches.
D) the deductive approach.
E) some humor to get things off on a positive note.
Q3) In rejecting a proposal you solicited,you should use the indirect approach and provide an explanation.
A)True
B)False
Q4) The close of a negative message should end with a statement such as We hope you will continue to do business with us.
A)True B)False
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) In persuasive messages,suggesting that the action you want readers to take is easy
A) makes them suspect that you are hiding something.
B) encourages them to do what you have asked.
C) is insulting, since everyone will know it is not.
D) leads them to question the significance of your argument.
E) works only when you use a tone that is obviously sarcastic.
Q2) When writing a persuasive claim letter,you should
A) assume that the other person has no interest in helping you.
B) use a confident and positive tone.
C) mention as many additional complaints as possible about the company.
D) say you have already contacted an attorney (even if you really haven't).
E) repeatedly say how disappointed you are in the company.
Q3) When writing persuasive messages,one way to avoid faulty logic is to
A) avoid induction.
B) avoid deduction.
C) avoid praising your opponent.
D) avoid hasty generalizations.
E) stick to vague, hedging statements.
Q4) What does AIDA stand for?
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Chapter 11: Planning Reports and Proposals
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Sample Questions
Q1) Unlike feasibility reports,justification reports
A) are designed to affirm decisions after they have been made.
B) are internal as opposed to external reports.
C) are always in memo format.
D) do not require a great deal of supporting data.
E) are never longer than one page.
Q2) Provide at least five examples of topical organization strategies for business reports.
Q3) Sources of secondary information include
A) first-hand observation.
B) in-person interviews.
C) newspapers and periodicals.
D) experiments.
E) an online survey designed specifically for your project.
Q4) A landscaper bidding on a job at the request of a general contractor would submit an external,unsolicited proposal.
A)True
B)False
Q5) Describe three strategies for effectively organizing a website.
Q6) List the three most common strategies for structuring analytical reports.
Page 13
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) In the close of a proposal to install energy-saving light fixtures at a local hospital,it is not necessary to emphasize reader benefits if you think they are obvious.
A)True
B)False
Q2) In researching a proposal to expand your division,you find evidence that does not support your line of reasoning.Should you include it in your report? Why or why not?
Q3) Generally speaking,an effective proposal can
A) follow the AIDA model.
B) follow the plan for good-news messages.
C) avoid the "you" attitude.
D) be as vague as possible.
E) rely entirely on primary evidence.
Q4) Data visualization is focused on extracting broad meaning from data (rather than on clarifying individual data points).
A)True
B)False
Q5) In a business report,where should you define terms that might be unfamiliar to your audience?
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Chapter 13: Completing Reports and Proposals
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Sample Questions
Q1) The prefatory parts of a report should
A) help readers decide whether and how they need to read the report.
B) be prepared and written before the text of the report.
C) include an introduction to the report.
D) not require any revision once they are written.
E) do all of the above.
Q2) Because they fall at the beginning of a report,the prefatory parts are usually written first.
A)True
B)False
Q3) Which of the following is not a typical function of the introduction to a report?
A) Telling the audience what the report is about
B) Explaining to readers why they should be concerned about the topic
C) Outlining how the report is organized
D) Documenting sources
E) All of the above are typical functions.
Q4) Briefly explain the difference between an informative synopsis and a descriptive synopsis.
Q5) What three main parts make up the text of a report?
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Chapter 14: Designing and Delivering Oral and Online Presentations
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Sample Questions
Q1) In preparing a speaking outline for your presentation,you should avoid cluttering it with complete sentences.
A)True
B)False
Q2) In business presentations,the backchannel is
A) the "notes" portion of an electronic slide, which only the presenter can see.
B) subtle, nonverbal cues the presenter sends during the presentation.
C) electronic communication among audience members during the presentation.
D) password-protected electronic slides that only certain audience members are allowed to view.
E) none of the above.
Q3) List at least three types of visuals commonly used in business presentations.
Q4) You can use moving blueprint slides at several points in your presentation,but not at the end.
A)True
B)False
Q5) The ending is the least important part of a presentation.
A)True
B)False
Q6) Briefly explain the function builds play in electronic presentations. Page 16
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Page 17
Chapter 15: Building Careers and Writing Résumés
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Sample Questions
Q1) If you are just graduating from college and have limited professional experience,
A) a traditional chronological résumé is your only option.
B) a functional résumé is your only option.
C) your chronological résumé should probably list educational qualifications before listing experience.
D) your résumé can be written in a casual, informal tone.
E) applying for a full-time position is a waste of time.
Q2) Not all résumés need to be limited to one page in length.
A)True
B)False
Q3) The best way to handle frequent job changes on a résumé is to
A) avoid any mention of a job you held for less than a year.
B) group similar jobs under a single heading.
C) provide a detailed explanation of each one.
D) do none of the above.
E) omit descriptions of several positions.
Q4) Explain how to include keywords that will attract prospective employers to your résumé,and how to select those keywords.
Q5) Describe the main sections or elements that are included on most résumés.
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Chapter 16: Applying and Interviewing for Employment
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Sample Questions
Q1) When applying for jobs,you should assume that every interested employer will conduct a general online search on you.
A)True
B)False
Q2) What are the two primary aims of screening interviews?
Q3) Briefly explain the difference between a structured interview and an open-ended interview.
Q4) Online interviews
A) never involve anything more than a simple set of structured questions.
B) are utilized only in highly technical fields.
C) involve only sophisticated job simulations.
D) severely limit what interviewers can learn about the candidates they interview.
E) are not very useful, since they never allow for nonverbal communication.
Q5) If a job candidate receives a job offer while other interviews are still pending,how should he or she ask the employer for a time extension?
Q6) Explain the dual purposes of employment interviews.
Q7) What six tasks do you need to complete to prepare for a successful job interview?
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Chapter 17: Format and Layout of Business Documents
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Sample Questions
Q1) A memo should always contain a complimentary close and a signature.
A)True
B)False
Q2) Letterhead stationery commonly includes the company's URL.
A)True
B)False
Q3) In the signature block of a business letter,three blank lines are left between the complimentary close and the sender's typed name.
A)True
B)False
Q4) The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) whether or not it is imprinted with the name and address of the company.
E) none of the above.
Q5) In formal business reports,every page should have a page number printed in the top right-hand corner.
A)True
B)False
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Chapter 18: Documentation of Report Sources
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Sample Questions
Q1) The purpose of a superscript numeral in text is to let the reader know
A) to read the marked line more carefully.
B) how many sources the author consulted.
C) that the report is scholarly.
D) to look for source information in either a footnote or an endnote.
E) none of the above.
Q2) Entries for the bibliography for a report following the Chicago style
A) alphabetize magazine articles by the name of the magazine if no author is cited.
B) use quotation marks around the titles of articles from newspapers and journals.
C) capitalize only the first words of titles of books and articles.
D) use only the name of the principal author, followed by "et al." to represent any other authors.
E) use italics-never quotation marks-for all titles.
Q3) The only format difference between endnotes and a bibliography is that the bibliography is in alphabetical order.
A)True
B)False
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Chapter 19: Handbook of Grammar, Mechanics, and Usage
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Sample Questions
Q1) A period goes inside quotation marks if the whole sentence is quoted but outside the quotation marks if only the last part of the sentence is a quote.
A)True
B)False
Q2) The plural of "son-in-law" is "sons-in-law," but the possessive is "son-in-law's."
A)True
B)False
Q3) What is the problem with this sentence? "We can give him a small raise,he deserves it."
A) Comma splice
B) Sentence fragment
C) Dangling modifier
D) Camouflaged verb
E) Nothing
Q4) The difference between "lie" and "lay" is that "lie" is an intransitive verb and "lay" is a transitive verb.
A)True
B)False
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