Business English Exam Preparation Guide
Course Introduction
Business English is a specialized course designed to equip students with the language skills necessary for effective communication in professional business settings. The course covers a range of topics including business correspondence, presentations, negotiations, meetings, and report writing. Students will learn to use appropriate vocabulary and tone, practice real-world business scenarios, and develop strategies for clear and persuasive communication. Emphasis is placed on both written and spoken English, enabling participants to confidently interact with colleagues and clients in an international business environment.
Recommended Textbook
Essentials of Business Communication 7th Canadian Edition by Mary Ellen Guffey
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13 Chapters
654 Verified Questions
654 Flashcards
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Page 2
Chapter 1: Career Success Begins With Communication Skills
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49 Verified Questions
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Sample Questions
Q1) When speaking with someone whose first language is not English, it is a good idea to speak more loudly than usual to help him or her understand.
A)True
B)False
Answer: False
Q2) Amina has sent a message to an applicant for a marketing position with Global Success asking for clarification of some information contained in the applicant's résumé. She needs his reply before she decides whether to forward his application and résumé to the selection committee. At what point can Amina assume that communication has been successful?
A)when the applicant receives the message
B)when she is confident that the applicant understands her meaning
C)when the applicant reads the message
D)when she receives a reply from the applicant
Answer: D
Q3) In the communication process, the computer, telephone, letter, memo, report, fax, and face-to-face meeting are all examples of ____________________ .
Answer: channels
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Chapter 2: Before You Write
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Sample Questions
Q1) You and Hans finish your report on time and your boss is happy with the results. He asks you to pass along a brief summary of your recommendations to senior-level managers along with a link to the full report on the company website. Which will most likely be the communication channel you will select now?
A)letter
B)e-mail
C)report
D)in-person meeting
Answer: B
Q2) A colleague asks you to read and comment on the first draft of a letter that she is sending to a client. You come to a sentence which reads as follows: Pursuant to the request you indicated in your letter of March 14, I will expedite the mailing of the information forthwith. You suggest that she should revise this sentence. What kind of language has your colleague used?
A)unprofessional
B)conversational
C)pretentious
D)slang
Answer: C
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4
Chapter 3: Writing and Revising
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Sample Questions
Q1) As he thinks about organizing his e-mail message to Alyson, Thom remembers reading in his business communications textbook about the benefits of using the direct pattern in a message. Which of the following benefits identified in your text might Thom be considering when he decides to use the direct pattern?
A)It encourages a fair hearing.
B)It prevents reader frustration.
C)It minimizes a negative reaction.
D)It respects the feelings of the reader.
Answer: B
Q2) Very few professions or fields use a specialized vocabulary that would be considered jargon.
A)True
B)False
Answer: False
Q3) I am writing to inform you is a concise and professional beginning for a business message.
A)True
B)False
Answer: False
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Page 5
Chapter 4: E-Mails, Instant Messages, Memos
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Sample Questions
Q1) You work as a sales associate for a supplier of office equipment. You have just finished visiting one client and are in your car preparing to travel to your next appointment. Before you start driving, you realize that you don't have the client's address in your BlackBerry. You decide to contact Jim, your supervisor, who is at the office and can find the address quickly. Which of the following would likely be the best way to contact Jim?
A)Create an e-mail.
B)Create a text message.
C)Create a podcast.
D)Create a wiki.
Q2) You need to send a customer a formal quotation that includes prices and other details about an order. The quotation must include an original signature. A business letter would be the best channel to use for this message.
A)True
B)False
Q3) The rules of polite online interaction are known as _______________.
Q4) Because an e-mail message does not include ______________ cues, humour can easily be misunderstood.
Q5) When listing items in order of importance, a __________ list should be used.
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Chapter 5: Letters
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Sample Questions
Q1) Which of the following should you do when formatting a business letter?
A)Allow 1 ½" margins on both the right and left sides of the letter.
B)Double-space the body of the letter.
C)Start the letter 1" from the top of the page.
D)When using a block style, begin all lines at the left margin.
Q2) Most business correspondence deals with ____________ matters that require straightforward answers.
Q3) Your text uses the word ____________ to describe a goodwill message that focuses on the recipient rather than the sender.
Q4) Which of the following does your text say you should normally do in the body of a simple claim letter?
A)Explain the problem and justify the request.
B)Provide your lawyer's contact information.
C)Describe the action you want the recipient to take.
D)Provide the name of the person who you think is responsible for the error.
Q5) The ___________ of a letter that responds to several questions should provide answers to those questions, arranged logically and clearly.
Q6) The best place to refer to a previous correspondence is in the __________ __________ (two words).
Page 7
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Chapter 6: Persuasive Messages
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Q1) Straightforward claim messages can normally be organized using the direct strategy.
A)True
B)False
Q2) When sales campaigns combine rational and emotional appeals, the emotional appeal is usually the main appeal.
A)True
B)False
Q3) If your sales message is effective and persuasive, you can save costs by not including a reply card or pre-addressed envelope because readers will respond whether you have made it easy to do so or not.
A)True
B)False
Q4) Persuasive requests are generally more effective when they are written using the __________________ strategy.
Q5) Because of e-mail, sales letters are not widely used by organizations any more.
A)True
B)False
Q6) The most effective sales letters are written for a ___________________ audience.
Page 8
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Chapter 7: Negative Messages
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Sample Questions
Q1) It is always better to imply the bad news instead of coming right out and saying it directly.
A)True
B)False
Q2) You are writing a negative message that includes the sentences below. According to your text, which sentence is the most important?
A)We are very happy that you chose to purchase two dozen XL200 black printer cartridges.
B)We at TechMart Office Products strive to please all of our customers.
C)Your receipt indicates that you purchased two dozen XL200 black cartridges nine months ago. The cartridges have a long shelf life, but the ink may degrade over time, Therefore, we guarantee optimal printing results for a period of six months from the date of purchase, as indicated on the receipt.
D)We cannot issue a refund for the two dozen XL200 black printer cartridges you purchased nine months ago.
Q3) A __________________ clause often begins with words like although, because, since, and if.
Q4) The most important part of a bad-news message is the
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Chapter 8: Informal Reports
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Sample
Questions
Q1) Which advice given in the textbook would you follow when you write your report proposing that you keep your job while living in a different city?
A)Discuss the advantages of the plan as well as possible problems and present solutions for these problems.
B)Announce your plan immediately.
C)Present only information with no analysis.
D)Organize your report using the direct pattern.
Q2) Informal reports prepared by one organization for another are most commonly delivered in memo format.
A)True
B)False
Q3) What should you do first when you begin to write the report?
A)define the project
B)begin conducting research
C)analyze the audience
D)gather data
Q4) Minutes of meetings are always formal reports.
A)True
B)False
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Chapter 9: Proposals and Formal Reports
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Q1) A(n) ____________________ contains supplementary information needed to clarify the report.
Q2) Informal proposals need to close with a request for approval or ______________________.
Q3) Juliette decides to include primary data to make her report as convincing as she can. How would Juliette be most likely to generate primary data?
A)Survey a large number of financial institutions about their needs, the types of legal services they use most often, and how legal services could be improved.
B)Search on the Internet for other large legal firms to see what services they currently provide to financial institutions.
C)Access an online government report detailing the nature and the outcomes of legal cases involving financial institutions.
D)Access an online report by a particular financial institution about specific legal issues it has faced.
Q4) Primary data result from reading what others have experienced and observed. A)True B)False
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Chapter 10: Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings
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Sample Questions
Q1) Because today's business world is more complex than in the past and demands more highly developed technical skills, professional polish is becoming less important.
A)True
B)False
Q2) The popularity of __________ __________ (two words) results from its ability to serve many functions, including storing messages.
Q3) ___________________________ may be the best approach to resolving conflict when both parties stand to gain, when a predetermined "ideal" solution is not required, and when time is short.
Q4) Which of the following statements offers the best advice to follow when receiving telephone calls?
A)When answering someone else's phone, give the person's exact whereabouts.
B)When taking messages for others, repeat the spelling of names and verify telephone numbers.
C)Try to get callers off the phone quickly, as important calls may be coming through at the same time.
D)Since callers know who they have called, there is no need to identify yourself when answering your phone.
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Chapter 11: Oral Presentations
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Sample Questions
Q1) One of the best ways to avoid stage fright is to know your subject thoroughly.
A)True
B)False
Q2) It is best to leave a slide on the screen after you have finished discussing it so that the audience has more time to read and review it while you continue speaking.
A)True
B)False
Q3) You should consider the situation and the audience for your presentation after you have designed your PowerPoint slides.
A)True
B)False
Q4) Your text recommends that a presenter should spend as much time as necessary to create impressive PowerPoint slides, and then use the time remaining to prepare the content of the presentation.
A)True
B)False
Q5) Personal anecdotes have no place in a professional presentation.
A)True
B)False
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Chapter 12: The Job Search, Résumés, and Cover Letters
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Q1) If you decide not to include a(n) ______________ ______________ (two words) in your résumé, you need to be sure to discuss your work-related goals in your cover letter.
Q2) Sarah has decided to use a wide variety of electronic resources to increase her chances of finding a suitable position. According to your text, which of the following will probably be the most effective strategy?
A)She creates a LinkedIn account to make connections with potential employers and other people in her chosen career.
B)She checks the job openings listed on individual company Web sites.
C)She creates her own Web site so that employers can find her.
D)She has checked the listings on Workopolis and has signed up for its free bi-weekly newsletter offering advice to job-seekers.
Q3) Both job-seekers and employers complain about online job boards.
A)True
B)False
Q4) When preparing a plain-text résumé for e-mailing, you should align all text with the _______________ margin.
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Page 14
Chapter 13: Interviews and Follow-Up
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Sample Questions
Q1) Interviewers will likely want to know why you want this particular position with this organization.
A)True
B)False
Q2) When you submit employment applications, what kind of hiring/placement interview does your textbook say you are most likely to face?
A)stress interview
B)panel interview
C)one-on-one interview
D)sequential interview
Q3) A skilled interviewer will expect you to be at least slightly nervous going into the interview and will try to put you at ease.
A)True
B)False
Q4) When asking _____________________ questions, interviewers will describe a hypothetical situation and ask how you would handle it.
Q5) If you don't get the job and you think it would have been perfect for you, you should send a(n) __________________ follow-up letter.
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