Course Introduction
Business English
Exam Practice Tests
Business English is designed to equip students with the language skills and communicative strategies necessary for effective participation in the global business environment. The course focuses on the development of professional vocabulary, written and oral communication, and intercultural competence through a variety of business contexts, such as meetings, negotiations, presentations, and correspondence. Emphasis is placed on real-world application, including the creation of business documents, emails, reports, and practice in networking and interviewing techniques, to foster confidence and fluency in diverse professional scenarios.
Recommended Textbook
Business Communication Essentials 7th Edition by Courtland Bovee
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17 Chapters
1460 Verified Questions
1460 Flashcards
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Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) How does communication affect the leadership process?
A)The higher in the organization one moves, the more employees one has to handle communication issues.
B)The lower in the organization one is, the more one is judged on communication skills.
C)The lower in the organization one is, the more often one's work is reviewed for accuracy and attention to basic communication conventions.
D)The higher in the organization one moves, the more time one spends on the task of communicating.
E)The higher in the organization one moves, the less time one spends on the task of communicating.
Answer: D
Q2) Which of the following task is the most common non-voice use of smartphones?
A)Reading
B)Writing
C)Email
D)Web browsing
E)Blogging
Answer: C
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Chapter 2: Collaboration, interpersonal Communication, and Business Etiquette
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100 Verified Questions
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Sample Questions
Q1) When planning a meeting,the leader should do which of the following?
A)Set and share the agenda
B)Keep the meeting on track
C)Follow agreed upon rules
D)Encourage participation
E)Close effectively
Answer: A
Q2) At the end of a meeting,decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes.
A)True
B)False
Answer: True
Q3) Which of the following is least helpful to effective collaborative writing?
A)Selecting collaborators carefully
B)Establishing clear processes
C)Agreeing on project goals before you start
D)Taking time to bond before starting the collaboration
E)Writing as a group
Answer: D
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Chapter 3: Planning Business Messages
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Sample Questions
Q1) Describe the steps a writer might take when they have an audience who is skeptical or resistant to an idea.
Answer: When an audience is skeptical or resistant to an idea,care must be taken with the communication.The writer needs to carefully consider the audience,level of knowledge and likely reaction.The writer should clearly identify the specific purpose for writing,and consider what might make the audience skeptical or resistant.The writing should work to address those issues.Conclusions should be introduced gradually,and each should be supported with proof.The distribution method must also be carefully considered-a written document might provide the audience with more of an opportunity to study the information than a verbal communication.A skeptical writing will look for reasons to dismiss the idea,so careful attention to detail such as numbers,spelling and grammar is critical.Before sending the message,the writer needs to determine what will change as a result of the communication,if the purpose is realistic,if the time is right and who the audience is composed of.
Q2) After developing a clear picture of the audience,the next step is to gather necessary information.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Writing Business Messages
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Sample Questions
Q1) Which of the following has two main clauses and expresses two or more thoughts of equal importance?
A)A passive sentence
B)A simple sentence
C)A compound sentence
D)A complex sentence
E)A compound-complex sentence
Q2) A paragraph that uses examples or demonstrates a main idea uses what technique for paragraph development?
A)Illustration
B)Comparison or contrast
C)Cause and effect
D)Classification
E)Problem and solution
Q3) The measure of a person's believability is known as what?
A)Qualifications
B)Credibility
C)Endorsement
D)Credentials
E)Objectivity
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Chapter 5: Completing Business Messages
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Sample Questions
Q1) When is it most appropriate to use italics in a printed document?
A)In headings
B)In subheadings
C)At the start of each paragraph
D)To draw attention to a key concept or phrase
E)To identify names of published works
Q2) Describe concerns with distributing messages using digital communications.
Q3) Which of the following is true for creating readable lists?
A)Long sentences should be used to increase the likelihood that readers will find the key points
B)Use one-sentence paragraphs for emphasis
C)Skimming is more difficult with bulleted lists
D)Introductions are avoided as lists enable skimming
E)Using parallelism makes it easier for readers to skim through lists
Q4) Which of the following is a disadvantage of using too many short sentences?
A)Short sentences can lack punch.
B)Short sentences can lack informative power.
C)Short sentences are harder to understand.
D)Short sentences are harder to skim for key points.
E)Short sentences make writing feel disconnected.
Page 7
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Chapter 6: Crafting Messages for Digital Channels
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Sample Questions
Q1) When organizing the content for a podcast,which of the following become especially important?
A)Previews and transitions
B)Backchanneling
C)Podcast channel
D)Scheduling
E)Distribution
Q2) Blogs are online journals.
A)True
B)False
Q3) Content marketing is the practice of providing online information to other business for a fee.
A)True
B)False
Q4) Which of the following is a good use of instant messaging in the workplace?
A)Presence awareness
B)Customer service
C)Security
D)Crisis management
E)Process monitoring
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Chapter 7: Writing Routine and Positive Messages
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Sample Questions
Q1) If a reader may not view a message as positive,what should be included in the body of the message?
A)An explanation of what will happen if the action is not taken
B)An explanation of potential benefits to the reader
C)An explanation of potential benefits to the writer
D)An explanation of the nature of the information being provided
E)An explanation of the reasons for the decision to be followed by the decision
Q2) Unusual or complex requests should be broken down into individual and specific questions.
A)True
B)False
Q3) When writing for a claim or adjustment,what should be included in the opening paragraph?
A)Specific explanations of the reason for the claim
B)An offering of supporting documentation such as receipts
C)A request for specific action
D)A statement of the problem
E)The remedy being sought
Q4) Discuss strategies for writing letters for claims and adjustments.
Q5) Discuss guidelines for writing letters of condolence to coworkers.
Page 9
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Chapter 8: Writing Negative Messages
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Sample Questions
Q1) When making an internal announcement that is unexpected and of a negative nature,which of the following would not be an appropriate step in presenting the information to the audience?
A)Open with a buffer that established mutual ground.
B)Advance the reasoning for the decision.
C)Announce the change or the bad news.
D)Close with as much positive information as appropriate under the circumstances.
E)Post a blog thread and allow employees to discuss the changes using social media.
Q2) When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?
A)Maintaining the working relationship
B)Softening the bad news by indicating the issue is still under consideration
C)Limiting alternatives so as not to mislead the audience
D)Implying that other assistance might be available, even if it isn't
E)Implying that other information might be available, even if it isn't
Q3) Discuss the methods to develop an effective conclusion to a bad news message.
Q4) Discuss steps to follow when developing a termination message.
Q5) List and discuss the five goals to keep in mind when delivering bad news.
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Chapter 9: Writing Persuasive Messages
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Sample Questions
Q1) Before attempting to change someone's attitudes,beliefs or actions,what must be understood?
A)Demographics
B)Psychographics
C)Motivation
D)Desires
E)Culture
Q2) What percentage of smartphone users access shopping related information on their device?
A)50 percent
B)60 percent
C)70 percent
D)80 percent
E)90 percent
Q3) Describe key steps in writing a persuasive claim and request for an adjustment.
Q4) Persuasive messages are often unexpected and unwelcome.
A)True
B)False
Q5) Discuss how to apply the AIDA model when framing your persuasive arguments.
Page 11
Q6) Identify and discuss key steps when planning persuasive messages.
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Chapter 10: Understanding and Planning Reports and Proposals
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Sample Questions
Q1) When trying to understand why a person feels the way they do about a particular subject,what type of primary research technique should be used?
A)Leading questions
B)Closed questions
C)Sampling
D)Surveys
E)Open-ended questions
Q2) To accurately interpret a source's point,what information do you need to know?
A)The source's reputation for reliability
B)What the purpose of the material is
C)Whether or not the material can be independently verified
D)If the author is credible
E)If the source is potentially biased
Q3) Which of the following search tools allows the user to ask questions in everyday English?
A)Forms-based searches
B)Hashtags
C)Natural language searches
D)Boolean searches
E)Keyword searches
Page 12
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Chapter 11: Writing and Completing Reports and Proposals
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Sample Questions
Q1) Compare the necessary elements in the introduction of a report to those of a proposal.
Q2) Which of the following presents relevant information and support for your recommendations or conclusion?
A)Introduction
B)Report organization
C)Close
D)Body
E)Sources and methods
Q3) When digitally distributing a proposal,the file should be a Word file,unless otherwise requested.
A)True
B)False
Q4) Where would the reader of a proposal find complete details of the proposal?
A)Introduction
B)Body
C)Executive summary
D)Synopsis
E)Close
Q5) Identify and discuss the six principles of effective visual communication.
Page 13
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Chapter 12: Developing Oral and Online Presentations
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Sample Questions
Q1) Practicing your presentation boosts your confidence,gives you a more professional demeanor,and lets you verify the operation of your visuals and equipment.
A)True
B)False
Q2) If asked a question you don't know the answer to,it is often best to make up a short response.
A)True
B)False
Q3) A great way to capture and keep the audience's attention is to integrate storytelling wherever possible.
A)True
B)False
Q4) Which of the following is not considered an important aspect of delivery?
A)Audience analysis
B)Overcoming anxiety
C)Handling questions responsively
D)Using the backchannel
E)Presenting online
Q5) Discuss ways to ensure the presentation ends with a strong close.
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Chapter 13: Building Careers and Writing Résumés
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Sample Questions
Q1) Discuss ways to "think like an employer" during the interview process.
Q2) For a new entrant to the work force,which of the following would indicate an ability to problem solve and manage projects?
A)Job-search websites
B)A well written résumé
C)Volunteering
D)Membership in a student business organization
E)Membership in a professional organization
Q3) Which of the following résumé formats allows a user to highlight capabilities and education without raising concerns that there might be issues to hide in the past?
A)Functional
B)Combination
C)Traditional
D)Online
E)Chronological
Q4) Identify the writing style that should be used when composing a résumé,and discuss ways to implement this writing style.
Q5) Identify and discuss when to use each of the three main types of résumés.
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Chapter 14: Applying and Interviewing for Employment
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Sample Questions
Q1) Which of the following is/are enhanced by having the impression of poise,good manners,and good judgment?
A)Salary offers
B)The perception of competence and confidence
C)The perception of research ability
D)The perception of teamwork
E)The perception of strengths
Q2) Verifying your education and conducting an online search of a candidate is part of what type of pre-employment test?
A)Integrity test
B)Personality test
C)Cognitive test
D)Substance test
E)Background check
Q3) Which of the following is the most important stage during the interview process?
A)Planning
B)Opening
C)Warm-up
D)Questions and answers
E)Follow-up
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Chapter 15: Format and Layout of Business Documents
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Sample Questions
Q1) When is an enclosure notation required in a business letter?
A)All business letters require enclosure notations.
B)When the letter is typed by one person to express the sentiments of another person
C)When the letter is sent in printed form rather than electronic form
D)When the letter includes other documents
Q2) A memo should always contain a complimentary close and a signature.
A)True
B)False
Q3) "Feb.10,2015" is the correct way to type the date in a letter.
A)True
B)False
Q4) In the simplified letter format,commas follow both the salutation and the complimentary close.
A)True
B)False
Q5) If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.
A)True
B)False
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Chapter 16: Documentation of Report Sources
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Sample Questions
Q1) According to the MLA Style Manual,in the list of works cited,
A)the date comes immediately after the author's name.
B)electronic sources are not included.
C)the titles of books and periodicals are put in quotation marks.
D)all the main words are capitalized in the titles of books and articles.
Q2) You should always use APA style for documentation in your reports,even if your employer or client normally uses a different form.
A)True
B)False
Q3) The American Psychological Association (APA)style uses ________ to document report sources in text.
A)the author-date system
B)the author-page number system
C)superscripts and footnotes or endnotes
D)full citations within the text itself
Q4) If you use unpublished materials,such as doctoral dissertations or public speeches,as information resources,you do not need to cite them in your report.
A)True
B)False
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Chapter 17: Correction Symbols
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Sample Questions
Q1) Words such as it is,there are,there is,this is,and these are should be avoided at the beginning of a sentence.
A)True
B)False
Q2) "P" indicates the need for correct punctuation.
A)True
B)False
Q3) To avoid attributing blame,writing should use the direct approach,indicated by "Dir."
A)True
B)False
Q4) The abbreviation WD indicates a wrong word has been used.
A)True
B)False
Q5) What does it mean when an abbreviated word is circled,as part of a correction symbol?
A)The word should be spelled out.
B)The word needs punctuation.
C)The word is used incorrectly.
D)The word should be replaced with a better word.
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