Business English Exam
Bank
Course Introduction
Business English is a specialized course designed to develop students' proficiency in using English within professional and business contexts. The course focuses on enhancing essential communication skills such as writing emails, reports, and proposals; participating in meetings and negotiations; making presentations; and engaging in networking and social interactions. Students will learn relevant vocabulary, idiomatic expressions, and cultural knowledge necessary for effective communication in international business environments. Through real-world case studies, practical exercises, and role-plays, participants will gain the confidence and competence required to succeed in diverse business scenarios.
Recommended Textbook
Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Business Communication in the Digital Age
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following statements about today's work environments is least accurate?
A)The "anytime, anywhere" office requires only a mobile phone and a wireless connection.
B)Many home office workers now take part in "coworking" and share communal office space with others.
C)You won't find open workspaces or flexible workstations in traditional offices.
D)Working from home or on the road makes communication skills even more important.
Answer: C
Q2) __________ English laws require businesses to write policies, warranties, and contracts in language comprehensible to average readers.
Answer: Plain
Q3) _______________ richness theory attempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient.
Answer: Media
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Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal
and Etiquette Skills
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started?
A)Wait until all participants arrive before beginning the meeting.
B)Give a quick recap to anyone who arrives late.
C)Go over ground rules at the beginning of the meeting.
D)Brent should do all of these.
Answer: C
Q2) A committee has been formed to study the feasibility of starting a wellness program. The members have just gone through some rough times, but tensions have now subsided and information is starting to flow among members. What phase of team development are they experiencing?
A)Forming
B)Storming
C)Norming
D)Performing
Answer: C
Q3) Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.
Answer: lag
Page 4
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Chapter 3: Intercultural Communication
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Sample Questions
Q1) An example of a country with a high-context culture is A)Germany.
B)Japan.
C)Scandinavia.
D)All of these choices
Answer: B
Q2) High-context communicators tend to use ____________________ logic to reach conclusions. That is, they circle around a topic indirectly and look at it from many tangential or divergent viewpoints.
Answer: spiral
Q3) Learning more about the powerful effect that culture has on behavior will A)guarantee that you will be profitable in your overseas ventures.
B)help you reduce friction and misunderstanding in your dealings with people from other cultures.
C)teach you why your culture is superior.
D)do all of these.
Answer: B
Q4) A(n) ____________________ is an oversimplified behavioral pattern applied uncritically to groups.
Answer: stereotype
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM)
A)True
B)False
Q2) A company's annual report describes the company's efforts to give back to the community. The primary purpose of this report is to ____; the secondary purpose is to ____.
A)inform; promote goodwill
B)persuade; inform
C)inform; persuade
D)promote goodwill; persuade
Q3) Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?
A)Message encoding
B)Idea formation
C)Message transmission
D)Message decoding
Q4) Business writing should be purposeful, economical, and ___________ oriented.
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Chapter 5: Organizing and Drafting Business Messages
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Sample Questions
Q1) You are preparing an outline for your report on Web security in the workplace. Which of the following should be a major category for this outline?
A)Spam
B)Web Security Threats
C)Phishing
D)Adware and Spyware
Q2) Jack is writing a memo to refuse an employee's vacation request. He should use the indirect pattern.
A)True
B)False
Q3) The ____________________ organizational pattern is typically used for routine requests and responses, orders and acknowledgments, nonsensitive memos, e-mail messages, informational reports, and informational oral presentations.
Q4) You can build paragraph coherence by incorporating which of the following techniques?
A)Using pronouns
B)Using transitional expressions such as therefore, however, and then
C)Dovetailing sentences
D)All of these choices
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) The sentence Your attendance at Monday's marketing meeting is absolutely essential could be improved by eliminating a(n)
A)redundancy.
B)flabby expression.
C)opening filler.
D)empty word.
Q2) Which of the following sentences best controls exuberance?
A)We totally understand that you really didn't mean to actually come across that way during the interview.
B)Our customers are extremely pleased with our really excellent customer service.
C)We are happy to learn that your banquet room is available on December 15.
D)We definitely think that the company could actually reduce turnover by offering new benefits.
Q3) ____________________ a document involves correcting its grammar, spelling, punctuation, format, and mechanics.
Q4) There are, there is, and it is are examples of unnecessary opening fillers.
A)True
B)False
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8
Chapter 7: Short Workplace Messages and Digital Media
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115 Verified Questions
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Sample Questions
Q1) In most businesses today, e-mail has been overtaken by texting and social media.
A)True
B)False
Q2) Messages in today's digital age are shorter and more frequent than in the past.
A)True
B)False
Q3) Blog posts can benefit from the _____________ pattern by emphasizing the big news up front, supported with specifics and background information.
Q4) Which of the following actions on electronic media could get you in trouble or even fired?
A)Storing embarrassing or potentially illegal personal information on your office computer
B)Tweeting about how much you dislike your job
C)Forwarding sexually explicit jokes to your coworkers
D)All these actions on electronic media could get you in trouble or even fired.
Q5) A(n) ____________________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.
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9
Chapter 8: Positive Messages
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Sample Questions
Q1) ___________, positive messages are those that communicate straightforward requests, replies, and goodwill.
Q2) Which of the following is the best opening sentence for a direct response message?
A)Here are the answers to the questions you asked about our banquet facilities.
B)Thank you for your e-mail message of March 25.
C)We look forward to helping you with all of your banquet needs.
D)Your e-mail of March 25 was forwarded to me.
Q3) Action information, including deadline dates, should be placed in the body of a routine request message.
A)True
B)False
Q4) Which of the following is the best statement to include in a goodwill message?
A)You must be so excited. I remember how I felt when I finally earned my master's degree.
B)Thank you for the wonderful birthday gift.
C)Good luck in the future.
D)We are so sorry, Marti, to learn of the loss of your husband Rich.
Q5) ____________________ messages express thanks, congratulations, recognition, and sympathy.
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Chapter 9: Negative Messages
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Sample Questions
Q1) When should the indirect pattern be used to communicate negative news?
A)Always
B)When the bad news is personally upsetting
C)When the receiver may overlook the bad news
D)When the bad news is expected
Q2) An ___________ is defined as an "admission of blameworthiness and regret for an undesirable event."
Q3) Readers often accept bad news better when they feel that their requests have been heard and that they have been treated fairly.
A)True
B)False
Q4) Select the best sentence to include in the closing paragraph of a bad-news letter that turns down a job applicant.
A)Once again, we want to express how sorry we are that we are not able to offer you the position.
B)We wish you the best in your job search.
C)If you have further questions about this decision, please feel free to call me immediately.
D)We regret that we are unable to consider your application.
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Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) According to Robert B. Cialdini, six psychological triggers prompt us to act and to believe Which of the following is not one of these triggers?
A)Reciprocation
B)Fear
C)Social proof
D)Scarcity
Q2) The first step in planning a persuasive message is determining the purpose since it establishes the strategy of the message.
A)True
B)False
Q3) An example of an emotional appeal is You can reduce your gasoline expenses by installing our fuel-efficient tires on your vehicle.
A)True
B)False
Q4) E-mail marketing is less expensive than direct-mail marketing.
A)True
B)False
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Chapter 11: Reporting in the Digital-Age Workplace
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Sample Questions
Q1) Everett's boss has asked him to research and to recommend a new insurance provider for employees' health insurance. Everett should write an analytical report.
A)True
B)False
Q2) To help you understand the problem or assignment clearly when writing a complex report, prepare a written ________________ to clarify the task.
A)statement of purpose B)executive summary C)problem statement
D)audience analysis
Q3) In a business report, graphics can be used to clarify data, to make numeric data meaningful, to create visual interest, and to make information easier to remember.
A)True
B)False
Q4) The ___________ statement prepares the audience by clearly defining which problem or problems will be analyzed and solved.
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Ataro writes several monthly reports condensing financial articles he reads online. These are examples of summary reports.
A)True
B)False
Q2) ____________________ make specific suggestions for actions that can solve the report problem.
Q3) Enrico must recommend to his reluctant boss that the company allow employees to work a compressed workweek. Enrico's justification/recommendation report on this sensitive topic should be organized directly.
A)True
B)False
Q4) Determine the mean of the numbers 30, 25, 25, 45, and 70.
A)195
B)25
C)30 D)39
Q5) Describe what an analytical report is and how it differs from an informational report. Then list three categories of analytical reports, describe each, and give an original example of each.
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) Which of the following is a useful guideline for citing sources in a formal business report?
A)If you use the Modern Language Association (MLA) referencing format, title this section References.
B)If you borrow words or ideas from unpublished sources, you do not have to include corresponding in-text citations in your report.
C)Include the Internet address or URL leading to the citation when citing an electronic reference.
D)All of these choices are useful guidelines for citing sources in a formal business report.
Q2) Which part of a formal business report contains the report title, the name of the person receiving the report, the author's name, and the date of submission?
A)Report cover
B)Title page
C)Table of contents
D)Executive summary
Q3) A central item in most proposals is the ____________________, a list of proposed project costs.
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Page 15
Chapter 14: Business Presentations
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Sample Questions
Q1) One of the most effective strategies for reducing stage fright is to
A)memorize the presentation.
B)know the subject thoroughly.
C)have a complete "script" of the presentation handy for reference.
D)develop the ability to "wing it."
Q2) Skilled speakers use the ____________________ of an oral presentation to summarize the main themes,to leave the audience with a specific and noteworthy take-away, and to include a statement that allows them to leave the podium gracefully.
Q3) Select the most accurate statement about the question-and-answer period after an oral presentation.
A)Set a time limit for questions and answers.
B)Don't announce the question-and-answer period until the end of your presentation.
C)Don't repeat each question when it is asked because doing so wastes valuable time.
D)When answering the audience's questions, be sure to defend your position.
Q4) Our new CEO acts like the coach of a football team is an example of a simile.
A)True
B)False
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Chapter 15: The Job Search and Résumés in the Digital Age
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Sample Questions
Q1) Assume that a friend has approached you for advice about how to conduct a safe and effective online job search. She knows that you are taking a business communications course and wants to take advantage of your expertise. Based on the material covered in your textbook, what five tips for conducting a safe, effective online job search would you give your friend? Be sure to explain each tip.
Q2) Items in the Work Experience section of a résumé should be listed in reverse chronological order on a résumé, starting with your current or most recent position.
A)True
B)False
Q3) What is the most accurate statement about infographic résumés?
A)Professional-looking infographic résumés are difficult to create and should only be attempted by talented individuals in the graphic design field.
B)Infographic résumés are appropriate for all jobs and career fields.
C)An infographic résumé uses colorful charts, graphics, and time lines to illustrate a candidate's work history and experience.
D)All of these statements are accurate.
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Chapter 16: Interviewing and Following up
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Sample Questions
Q1) ____________________, video, and virtual interviews use technology such as webcams to interview job candidates from a distance.
Q2) ____________________ questions help employers test your thought processes and logical thinking by giving you a hypothetical scenario and asking how you would handle it.
Q3) What is the best answer to the interview question Why do you want to work for us?
A)Because I heard that you pay really well and offer a solid benefits package.
B)I'm broke, and I really need a job so that I can pay my bills and support my children.
C)Everyone says that you treat your employees really well and provide a laid-back work environment.
D)Your high-quality products and your commitment to our community are impressive, and I would like to be a part of helping you meet your goals.
Q4) One benefit of researching a company before an interview is that you may uncover information that convinces you that you would not want to work for the company.
A)True
B)False
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