Business English Exam Bank
Course Introduction
Business English is designed to enhance students communication skills in professional settings, focusing on the specific language, vocabulary, and etiquette required in the global business environment. The course covers a range of topics including business correspondence, presentations, meetings, negotiation techniques, and report writing. Through practical exercises and real-world case studies, students develop the ability to interact confidently and effectively with colleagues and clients from diverse cultural backgrounds, preparing them for successful careers in international business contexts.
Recommended Textbook
Essentials of Business Communication 10th Edition by Mary Ellen Guffey
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17 Chapters
1539 Verified Questions
1539 Flashcards
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2
Chapter 1: Communicating in the Digital Age Workplace
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.
A)True
B)False
Answer: False
Q2) Which of the following statements about nonverbal communication is most accurate?
A) Nonverbal communication comprises very little of a message that is sent or received.
B) When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate.
C) Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture.
D) Nonverbal communication applies to only intended messages.
Answer: C
Q3) Only managers and business executives need strong communication skills.
A)True
B)False
Answer: False
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3
Chapter 2: Planning Business Messages
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100 Flashcards
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Sample Questions
Q1) When preparing a business message, you should make your writing audience oriented. Audience oriented means you should
A) write to solve a problem or convey information.
B) attempt to get your audience to believe and accept your message.
C) present ideas clearly but concisely.
D) concentrate on looking at the problem from the receiver's perspective.
Answer: D
Q2) Business writers who use words such as interrogate, remuneration, and terminate are using language many readers would consider A) slang.
B) conversational.
C) jargon.
D) unfamiliar.
Answer: D
Q3) Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.
Answer: empathy
Q4) The verbal and nonverbal responses from a receiver are called __________. Answer: feedback
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Chapter 3: Organizing and Drafting Business Messages
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Sample Questions
Q1) A compound-complex sentence contains two complete but related thoughts.
A)True
B)False
Answer: False
Q2) Active-voice sentences
A) direct the action of the verb toward the subject.
B) place the subject of the sentence as the doer of the action.
C) generally use a to be helping verb.
D) should always be avoided.
Answer: B
Q3) Technology has changed the working environments of employees, that is why employees are telecommuting more than ever is an example of a
A) complete sentence.
B) fragment.
C) fused or run-on sentence.
D) comma splice.
Answer: D
Q4) A ____________________ results when a writer joins two independent clauses with a comma.
Answer: comma splice
Page 5
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Chapter 4: Revising Business Messages
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Sample Questions
Q1) Expressions that repeat meaning or include unnecessary words are ____________________.
Q2) There is a new software company that will be hiring employees is an example of a sentence with
A) concise wording.
B) a wordy prepositional phrase.
C) a filler.
D) faulty parallelism.
Q3) Concise messages are easy to read and comprehend.
A)True
B)False
Q4) Branch managers of First Federated Savings and Loan received this e-mail message: Please inform all personal that management retains the right to check personal belongings of employees before employees leave the bank. What error did the writer make?
A) A grammatical mistake
B) A proofreading error
C) A failure to use spell check
D) No error was made. The sentence is correct as written.
Q5) Empty space on a page is called ____________.
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Chapter 5: Short Workplace Messages and Digital Media
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Sample Questions
Q1) Social networks can help connect employees who are geographically dispersed.
A)True
B)False
Q2) How do companies use wikis?
A) Companies share special deals and incentives in short messages of 140 characters or fewer.
B) Corporate teams respond to internal and external customers in rapid-fire posts to emergencies and other high-pressure situations.
C) Global companies share information between headquarters and satellite offices.
D) Companies post photos and biographies of their top-tier managers.
Q3) The opening of a blog should
A) identify a need and propose to solve the problem.
B) include a call to action.
C) provide examples, quotations and testimonials, or statistics.
D) include your name and title.
Q4) One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
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Chapter 6: Positive Messages
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Sample Questions
Q1) Which of these statements regarding the use of e-mail for goodwill messages is most accurate?
A) Because a handwritten note is most impressive, any goodwill message sent by e-mail must always be followed by a more formal handwritten goodwill message.
B) If you frequently communicate via e-mail with the intended receiver and are certain this e-mail will be received, you may send a goodwill message via e-mail.
C) E-mail should never be used for sending any type of goodwill message.
D) E-mail can be used for all types of goodwill messages except death condolences, for which a ready-made card is required.
Q2) Use a direct organizational pattern in an adjustment message granting a claim. A)True
B)False
Q3) In the closing of a claim message, you should
A) justify and explain your request.
B) promote goodwill and summarize your request.
C) reference all copies of pertinent documents enclosed.
D) warn the company that failure to comply could cause legal action.
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Page 8
Chapter 7: Negative Messages
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Sample Questions
Q1) Business communicators have many goals in conveying negative news. Which of the following is not a goal in communicating negative news?
A) Explaining clearly and completely
B) Maintaining friendly relations
C) Being fair
D) Demonstrating the company's superiority in the global marketplace
Q2) If you are required to deliver bad news to your employees in person, the best technique is to gather your information and deliver it off the cuff to appear sincere.
A)True
B)False
Q3) You must announce to customers that your restaurant will no longer be open on Sundays. Which of the following uses passive-voice verbs to deliver the bad news?
A) We closed our restaurant on Sundays beginning last month.
B) Because few customers dine with us on Sundays, we decided to close our restaurant on this weekday.
C) Beginning last month, our restaurant was closed on Sundays.
D) Management decided that it must close our restaurant on Sundays.
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Chapter 8: Persuasive Messages
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Sample Questions
Q1) When writing persuasive claim or complaint messages, you should
A) suggest that the receiver intentionally deceived you or intentionally created the problem.
B) use a moderate tone.
C) inform the reader that you will contact the Better Business Bureau if your claim is not granted.
D) use a strong tone with accusatory language to demonstrate your dissatisfaction.
Q2) Which of the following most effectively reduces resistance and builds desire?
A) If you are worried about booking a tour with us, please know that our European walking tours were rated the safest and best planned in the industry.
B) Join one of our European walking tours this summer for an unbelievable cultural experience.
C) Going on a walking tour of Europe is fun.
D) Our travel company knows Europe and is eager to show it to you.
Q3) Persuasion used in today's business environment focuses on manipulating others.
A)True
B)False
Q4) A(n) ________________ appeal focuses on status, ego, and sensual feelings.
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Page 10
Chapter 9: Informal Reports
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Sample Questions
Q1) Headings that show the sections of a report are called
A) talking headings.
B) signposts.
C) functional headings.
D) cross-sectional divisions.
Q2) Summary reports are typical in academic settings but rarely used in business settings.
A)True
B)False
Q3) The purpose of a(n) ____________________ report is to provide a status update on a project.
Q4) All reports should be written using a formal writing style.
A)True
B)False
Q5) Primary data result from reading what others have experienced or observed and recorded.
A)True B)False
Q6) Use ____________________ format for short (usually eight or fewer pages) informal reports addressed outside an organization.
Page 11
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Chapter 10: Proposals and Formal Reports
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Sample Questions
Q1) Proposal writers should avoid mentioning staff qualifications and credentials in a formal proposal.
A)True
B)False
Q2) Unlike a business proposal, a formal business report presents findings and recommendations based on research and data analysis.
A)True
B)False
Q3) Logan has just completed the writing of a report on e-waste generated by his company. What should he do next?
A) Submit the report to his supervisor.
B) Analyze his audience.
C) Edit and proofread the report.
D) Celebrate for completing the report.
Q4) All of the following are tests to determine fair use except
A) nature of the copyrighted work.
B) notoriety of author.
C) amount of material copied.
D) effect of the use on the potential market.
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Chapter 11: Professionalism at Work: Business Etiquette, Ethics,
Teamwork, and Meetings
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Sample Questions
Q1) Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.
Q2) Decisions made by teams promote greater "buy-in" from group members.
A)True
B)False
Q3) No one should leave a meeting without a full understanding of what was accomplished.
A)True
B)False
Q4) If another person has criticized you unfairly, you should disagree respectfully and constructively.
A)True
B)False
Q5) Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.
A)True
B)False
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Chapter 12: Business Presentations
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Sample Questions
Q1) If you make an error during your presentation, you will recover more rapidly and reconnect most effectively with your audience if you immediately issue a sincere apology.
A)True
B)False
Q2) Irina will make her presentation to a large audience of members whose negative attitudes range from displeased to outraged. What advice should Irina follow in preparing her presentation for this audience?
A) Include plenty of personal stories, several anecdotes, and lots of jokes or humor.
B) Use facts, statistics, and expert opinions along with an energizing, upbeat delivery style.
C) Be humorous, add colorful visuals and startling statistics, and keep the presentation brief.
D) Present objective data and expert opinion in a calm, controlled delivery style.
Q3) Verbal ____________________, such as previews, summaries, and transitions, help an audience recognize the organization and main points of an oral message.
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14
Chapter 13: the Job Search and Resumes in the Digital Age
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Sample Questions
Q1) Kendra is searching for a job and wants to use electronic sources. Which of the following will probably be her best source of online job listings?
A) Big job boards such as Monster and CareerBuilder
B) Specific company websites
C) Her college website job board
D) Niche websites
Q2) Choose the best closing sentence for a cover message.
A) You should schedule my interview on Tuesday, September 7, at 10
B) Please feel free to call me at your earliest convenience.
C) I hope you contact me soon to set up an interview for the systems analyst position.
D) To add to your team an experienced systems analyst with proven analytical and troubleshooting skills, call me at (555) 555-4321 to arrange an interview.
Q3) To conduct a safe job search online, you should post your information privately and limit your personal information.
A)True
B)False
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15
Chapter 14: Interviewing and Following up
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Sample Questions
Q1) When the interviewer says Describe a time when you worked successfully as a member of a team, your best response will be to
A) reply that you have been a member of so many successful teams that no particular instance stands out.
B) say that you not only enjoy teamwork, especially problem-solving groups, but also work well independently.
C) tell a success story about a specific group project, your contributions, and the results.
D) list the names of all work teams on which you participated and stress that all were successful.
Q2) On the day of your interview, you should arrive at least 30 minutes prior to the scheduled appointment.
A)True
B)False
Q3) When you are rejected for a job that you considered perfect, you should give up on this company and move rapidly to identify similar positions in other organizations.
A)True
B)False
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Chapter 15: Correction Symbols and Proofreading Marks
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Sample Questions
Q1) Skilled business communicators use an abundance of first-person pronouns such as I, we, and our to connect with an audience.
A)True
B)False
Q2) What kind of sentence reveals the main idea of a paragraph?
A) Pivoting
B) Supporting
C) Topic
D) Transitional
Q3) Every mechanic must submit his timesheet by Friday is a well-written sentence.
A)True
B)False
Q4) Business messages should be
A) writer oriented.
B) purposeful.
C) complex.
D) lengthy.
Q5) Nonverbal communication includes only those behaviors that are intended. A)True
B)False
17
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Chapter 16: Document Format Guide
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Sample Questions
Q1) Sales messages are most effective if they follow the AIDA strategy. What are the four parts of the AIDA strategy?
A) Audience, investigate, develop, analysis
B) Aggressive, indirect, direct, assertive
C) Analyze, interpret, define, adapt
D) Attention, interest, desire, action
Q2) All of the following are goals for a business writer who must communicate bad news except to
A) project a professional image.
B) convey empathy and sensitivity.
C) be fair.
D) prove that the customer is wrong.
Q3) Ellen wants to create a blog for her business. What is the best advice for her to follow?
A) Craft a catchy but concise title such as Five Ways to Ace an Interview.
B) Provide details in the opening where they will not be missed by her readers.
C) Avoid including visuals because they will distract her reader.
D) Don't worry about her wording, especially her grammar, punctuation, and mechanics.
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Chapter 17: Documentation Formats
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Sample Questions
Q1) Most jobs today are found through referrals and person-to-person contacts.
A)True
B)False
Q2) After a job interview, you should always send a thank-you note, e-mail, or letter.
A)True
B)False
Q3) List \(\text {\underline{ two }}\) advantages of properly documenting research data.
Q4) Describe \(\text {\underline{ one} }\)effective technique to gain audience rapport in a presentation.
Q5) Which of the following situations might require a feasibility report?
A) The status of a large construction project
B) The reporting of monthly sales figures for all divisions
C) The investigation results of implementing an on-site employee exercise facility
D) A one-page summary of a long article in The New York Times
Q6) What is the difference between primary and secondary data? Give \(\text {\underline{ one} }\) example of each.
Q7) List and briefly describe\(\text {\underline{ two }}\) advantages of teams.
Page 19
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