Business Communications
Pre-Test Questions
Course Introduction
Business Communications explores the principles and practices essential for effective communication in professional settings. The course covers topics such as written and oral communication, interpersonal skills, digital communication tools, and intercultural communication strategies. Students will learn how to craft clear messages, present ideas persuasively, write business documents such as emails and reports, and conduct meetings. Emphasis is placed on developing communication competence to succeed in teamwork, negotiations, leadership roles, and networking within diverse and dynamic business environments.
Recommended Textbook
Contemporary Business 16th Edition by Louis E. Boone
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17 Chapters
2631 Verified Questions
2631 Flashcards
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Chapter 1: The Changing Face of Business
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The private enterprise system is also referred to as capitalism.
A)True
B)False
Answer: True
Q2) Businesses that operate in an environment where success or failure is determined by how well they match and counter the offerings of competitors are operating under
A) the private enterprise system
B) a social democracy
C) a monopoly
D) state ownership
Answer: A
Q3) "Newman's Own" is a food product line that gives 100 percent of its after-tax profits to charity. This company is ____.
A) evaluating its business ethics
B) enacting upon its social responsibility
C) creating customer satisfaction
D) using creativity to promote sales
Answer: B
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Page 3
Chapter 2: Business Ethics and Social Responsibility
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) An advertising agency representing two companies that compete with one another has an obvious conflict of interest.
A)True
B)False
Answer: True
Q2) In addition to financial assessments, Dominic has arranged for his company to conduct a(n) _____ to evaluate activities that relate to social issues such as employment practices, environmental protection, and philanthropy.
A) EEOC evaluation
B) code of conduct
C) social audit
D) social responsibility inventory
Answer: C
Q3) The Sarbanes-Oxley Act requires companies that have a code of ethics to publish them.
A)True
B)False
Answer: True
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Chapter 3: Economic Challenges Facing Contemporary Business
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) There is no direct competition in a particular industry, yet a firm operating in such an industry will have almost no control over pricing. This industry is an example of _____.
A) monopolistic competition
B) a regulated monopoly
C) an oligopoly
D) pure competition
Answer: B
Q2) Economic growth leads to expanded job opportunities, improved wages, and an increased standard of living.
A)True
B)False
Answer: True
Q3) Because there are only a few manufacturers of computer chips, the product is sold in a purely competitive market.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Competing in World Markets
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Even though the United States manufactures textiles, China is able to produce them more efficiently. Thus, China has a _____ in manufacturing textiles.
A) tariff
B) quota
C) trade restriction
D) comparative advantage
Q2) The WTO makes decisions that are binding on member nations involved in disputes.
A)True
B)False
Q3) Explain the advantages and disadvantages of imposing trade restrictions.
Q4) Argonia imposes a total ban on importing sugar from Paldia. What type of trade restrictions has Argonia used?
A) quota
B) embargo
C) protective tariff
D) revenue tariff
Q5) Distinguish between a global strategy and a multidomestic strategy for marketing goods in other nations.
Q6) Define balance of trade and its relation to trade surplus and trade deficit.
Page 6
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Chapter 5: Forms of Business Ownership and Organization
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Which of the following is most likely an example of public ownership?
A) A movie theater
B) The city sewer system
C) A trucking company
D) A television company
Q2) The set-aside program designates that a percentage of government contracts must be awarded to qualifying small businesses.
A)True
B)False
Q3) Explain how small businesses create new industries.
Q4) Direct Small Business Administration (SBA) loans are rewarded to owners of small businesses 90 percent of the time.
A)True
B)False
Q5) Discuss two alternatives to private ownership and give an example of each.
Q6) List the elements contained in a business plan.
Q7) Franchisors generally find it more challenging to build a large customer base. A)True
B)False
Q8) Describe how to identify a small business from a large one.
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Chapter 6: Starting Your Own Business: the
Entrepreneurship Alternative
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Gary is in the process of using debt financing to fund his new venture. In this case, he is most likely to:
A) borrow loans from banks.
B) obtain funding from venture capitalists.
C) secure funding from angel investors.
D) exchange a share of ownership in his company for money.
Q2) The primary reasons people become entrepreneurs include all of the following reasons EXCEPT:
A) to be one's own boss.
B) to achieve financial success.
C) to avoid taking risks.
D) to create one's own job security.
Q3) Discuss lifestyle entrepreneurs.
Q4) Many U.S. universities offer programs in entrepreneurship. A)True
B)False
Q5) What is intrapreneurship, and why is it important today?
B)False Page 8
Q6) Entrepreneurs are often easily discouraged by setbacks and failures. A)True
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Page 9
Chapter 7: Management, Leadership, and the Internal Organization
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) _____ planning involves implementing the activities specified by strategic plans.
A) Incident
B) Tactical
C) Exigency
D) Contingency
Q2) Distinguish among autocratic, democratic, and free-rein leadership.
Q3) What is the first step in the strategic planning process?
A) Define an organization's mission.
B) Monitor and adapt plans.
C) Assess the competitive position.
D) Develop strategies for reaching objectives.
Q4) When an organization develops and launches a new product, it is making a programmed decision.
A)True
B)False
Q5) Taking an ethical stand always ensures that a company reaps profit.
A)True
B)False
Q6) Describe each of the management functions.
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Chapter 8: Human Resource Management: From
Recruitment to Labor Relations
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Nina is the captain of her college basketball team. Her long-term goal is to be selected for the All American Women's basketball team. Nina is motivated by _____.
A) esteem needs
B) social needs
C) self-actualization needs
D) physiological needs
Q2) Gain sharing is a type of incentive compensation that provides:
A) increased stock options if the company is doing well.
B) bonuses for recruiting new employees for needed positions.
C) bonuses based on quality improvements.
D) salary increases based on learning new job skills.
Q3) Downsizing guarantees an improvement in employee morale and a decrease in costs.
A)True
B)False
Q4) Collective bargaining encompasses all of the following issues EXCEPT _____.
A) employee wages
B) hours
C) working conditions
D) investor relations
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Chapter 9: Top Performance Through Empowerment,
Teamwork, and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Carsten is the team leader of his sales department. He acknowledges the concerted effort of his team members and rewards them with bonuses and certificates on achieving the sales target for the quarter. Carsten's team is most likely at the _____ stage of team development.
A) adjourning
B) storming
C) norming
D) forming
Q2) With _______, employees receive stock shares or the value of the stock upon retiring or leaving the company.
A) treasury bills
B) stock certificates
C) ESOPs (employee stock ownership plans)
D) stock options
Q3) Which of the following is NOT an example of external communication?
A) Annual reports to stockholders
B) e-mails sent to sales representatives
C) sales presentations
D) information presented on a company's Web site
Q4) Distinguish between cognitive and affective conflict.
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Chapter 10: Production and Operations Management
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Firms generally prefer short-term contracts with suppliers.
A)True
B)False
Q2) Which of the following is a disadvantage of mass production?
A) Workers perform specialized tasks.
B) Managers are seldom able to create conditions for high productivity.
C) It is inefficient for producing small batches of different items.
D) It moves the product along a conveyor belt past a number of workstations.
Q3) In the context of location factors, computer chip manufacturers, such as Intel, must be primarily concerned with _____.
A) availability to energy
B) proximity to markets
C) community living conditions
D) available water supply
Q4) A Gantt chart is associated with which step in production control?
A) Routing
B) Scheduling
C) Dispatching
D) Follow-up
Q5) List the factors involved in the facility location decision.
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Chapter 11: Customer-Driven Marketing
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Luke works as a marketing researcher and goes online to obtain information from government publications for census data and demographics. What type of data is Luke researching?
A) Internal data
B) Peripheral data
C) Secondary data
D) Primary data
Q2) All of the following are internal sources of data EXCEPT ________.
A) company product sales
B) company product inventory
C) competitor's sales
D) unpaid bills
Q3) _____ utility is created when the business firm converts raw materials into finished goods and services.
A) Form
B) Ownership
C) Exchange
D) Place
Q4) Explain how a company might decide on a marketing mix for an international company.
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Chapter 12: Product and Distribution Strategies
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Which of the following is NOT a category of wholesaling intermediaries?
A) Manufacturer-owned
B) Industrial
C) Independent
D) Retail-owned
Q2) Newspapers and magazines use which approach to distribution intensity?
A) Exclusive distribution
B) Scrambled distribution
C) Intensive distribution
D) Selective distribution
Q3) Provide examples of products using the three levels of distribution intensity.
Q4) Patrick's job is to make sure that his company's goods are transferred from the warehouse to retailers in a timely fashion. Patrick's job involves the _____ function.
A) distribution
B) production
C) finance
D) management
Q5) Identify and describe the major stages of the product life cycle.
Q6) Describe how services differ from goods.
Page 15
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Chapter 13: Promotion and Pricing Strategies
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Bell Inc., a computer manufacturer, is offering $100 cash back on the purchase of a computer. This is an example of _____.
A) specialty advertising
B) a rebate
C) a sample
D) a premium
Q2) Odd pricing is used because retailers believe that consumers favor prices such as $3.99 or $249,999.
A)True
B)False
Q3) Creative selling involves a persuasive type of promotional presentation.
A)True
B)False
Q4) The method of determining the minimum sales volume needed at a certain price level to cover all costs is _____.
A) market share analysis
B) equilibrium pricing analysis
C) return on sales analysis
D) breakeven analysis
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Chapter 14: Using Technology to Manage Information
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) A centralized integrated collection of data resources is known as a(n) _____.
A)CIO
B)VoIP
C)decision support system
D)firewall
E)application service provider
F)virtual private network
G)WiFi
H)intranet
I)malware
J)local area network
K)data
L)grid computing
M)expert system
N)executive support system
O)spyware
P)database
Q)cloud computing
R)botnet
Q2) Define databases and describe how they are obtained and their uses.
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Page 17
Chapter 15: Understanding Accounting and Financial Statements
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) The procedure used by accountants to convert data about transactions to financial statements is called _____.
A) the cash flow method
B) the statement of owners' equity
C) the accounting cycle
D) the balance sheet
Q2) Describe the purpose of budgets in a business.
Q3) Two commonly used liquidity ratios are the inventory turnover ratio and the leverage ratio.
A)True
B)False
Q4) _____ activities provide the necessary funds to start a business and to expand it after it begins operations.
A) Selling
B) Financing
C) Operating
D) Investing
Q5) The right side of the balance sheet lists claims against assets.
A)True
B)False
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Chapter 16: The Financial System
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) _____ is a form of short-term financing sold by corporations, such as Raytheon, that mature from 1 to 270 days from the date of issue.
A) Bonds
B) CDs
C) Treasury bills
D) Commercial paper
Q2) Explain the differences between market orders and limit orders.
Q3) Jaxon works as a senior accountant at Martinez Inc., a multinational technology giant. As a senior accountant at the company, Jaxon had exclusive access to some of the sensitive financial information of Martinez. It was later found that Jaxon had sold some of the sensitive information to a rival company for an undisclosed amount. Which of the following describes Jaxon's activity?
A) Underwriting
B) Insider trading
C) Limit order
D) Check clearing
Q4) Bonds with ratings of BB and below are classified as speculative or junk bonds.
A)True
B)False
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Chapter 17: Financial Management
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99 Flashcards
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Sample Questions
Q1) Short-term sources of funds are loans that are repaid within one year.
A)True
B)False
Q2) Less government regulation is associated with selling a security privately than publicly since SEC registration is not required for selling securities privately.
A)True
B)False
Q3) Borrowing money _____.
A) creates leverage
B) increases equity
C) decreases risk
D) reduces liquidity
Q4) In most firms, the controller is the chief accounting manager.
A)True
B)False
Q5) Hedge funds are private investment companies open only to large qualified investors.
A)True
B)False
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