Business Communications
Midterm Exam
Course Introduction
Business Communications focuses on the principles and practices of effective communication within the business environment. The course explores various forms of business communication, including written, oral, and digital methods, and emphasizes the importance of clarity, conciseness, and professionalism. Students learn to craft business documents, deliver presentations, participate in meetings, and utilize technology for communication. Topics such as intercultural communication, persuasive messaging, teamwork, and ethical considerations are also covered to prepare students for dynamic and diverse workplace interactions.
Recommended Textbook
Future of Business 3rd Canadian Edition by Norm Althouse
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16 Chapters
2162 Verified Questions
2162 Flashcards
Source URL: https://quizplus.com/study-set/401
Page 2
Chapter 1: understanding Evolving Economic Systems and Competition
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145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7009
Sample Questions
Q1) Which direction represents the slope of the demand curve?
A) horizontal
B) upward and to the right
C) downward and to the left
D) downward and to the right
Answer: D
Q2) Because Allyson Levi works in a vegetable processing plant and is out of work about six months a year due to the periodic harvest times,she can be described as seasonally unemployed.
A)True
B)False
Answer: True
Q3) A retailer of computer games can focus on relationship management by engaging in which of the following practices?
A) selling products that are cheaper but not always reliable
B) pricing to take advantage of customers' passions
C) using advertising that helps customers make impulse buying decisions
D) giving customers more than they expected such as a reward once they have purchased 10 games
Answer: D
Page 3
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Chapter 2: the Global Marketplace and Governments Roles
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) The karakul is a breed of Central Asian sheep that produces curly,glossy wool for the manufacturing of warm hats and coats.Since the breed can be grown only in Central Asia,this region can be said to have which of the following?
A) absolute advantage
B) total advantage
C) advantageous distinction
D) comparative advantage
Answer: A
Q2) Which of the following is part of a nation's infrastructure?
A) its railroads
B) its lakes
C) its rivers
D) its mountain ranges
Answer: A
Q3) Which of the following is an example of a natural trade barrier?
A) price
B) exchange controls
C) product characteristic
D) distance
Answer: D
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Chapter 3: Social Trends, social Responsibility, and Making
Ethical Decisions in Business
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Which of the following is the practice of limiting investments to companies that behave in accordance with the investor's beliefs about ethical and social issues?
A) strategic giving
B) social investing
C) investor paternalism
D) corporate philanthropy
Answer: B
Q2) Trends in the social environment are an aspect of the PEST model of the business environment.
A)True
B)False
Answer: True
Q3) Over the next decades,Canada will shift away from a society reflecting a dominant Western culture toward a society influenced by multiculturalism.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Using Technology to Manage Information and for Business Success
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) How do salespeople benefit from the development of virtual private networks?
Q2) Which of the following statements about computer networks is most accurate?
A) Within a computer network,the client manages the network's resources.
B) Within a computer network,the server is the application that runs on a personal computer or workstation.
C) Networks have eliminated the need for data sharing.
D) Computer networks include clients and servers.
Q3) Which of the following systems is software that would be used to record customer orders,payments,and inventory information?
A) management analytic software
B) word processing software
C) executive information software
D) management information system software
Q4) Knowledge management is much easier than information management.
A)True
B)False
Q5) The primary use for an expert system is to answer "what if" questions.
A)True
B)False
Q6) What kind of software system would be used for answering "what if" questions? Page 6
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Page 7
Chapter 5: Forms of Business Ownership
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Dissolving a partnership is easier than dissolving a sole proprietorship.
A)True
B)False
Q2) The most likely strategies for companies in the future is to continue to seek out large merger opportunities.
A)True
B)False
Q3) Sole proprietorships experience which of the following tax situations?
A) They are double taxed.
B) They are neither a legal nor a taxable entity.
C) They are exempt from taxation.
D) They are usually taxed higher than individuals.
Q4) When Markum Corp.,a manufacturer of cardboard printing equipment,purchased Pretak Ltd.,a manufacturer of printers for printing on plastic,it was an example of an acquisition.
A)True
B)False
Q5) Discuss the following statement: "Joint ventures have unlimited life."
Q6) What forms of business ownership have to deal with the disadvantage of unlimited liability?
Page 8
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Chapter 6: Entrepreneurship and Small Business
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Lachlan Stuart is employed by International Paper,a company that values his vision and creativity.To stay ahead in a very competitive industry,International Paper gives Stuart and his division almost complete autonomy to develop innovative and effective communications.Stuart is an example of which of the following type of entrepreneur?
A) insourced entrepreneur
B) multipreneur
C) intrapreneur
D) corporate entrepreneur
Q2) It is not advisable for small businesses to use the services of CPAs and lawyers because most businesses are too small to afford the expense.
A)True
B)False
Q3) Entrepreneurs,as a general group,dislike risk taking.
A)True
B)False
Q4) For fees of 5 to 15 percent of gross sales and multi-year contracts,a/an ____________________ handles all aspects of exporting for small businesses.
Q5) List the three most common causes for business failure.
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Chapter 7: Management and Leadership in Todays Organizations
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Which of the following is one of the five key types of power?
A) connection power
B) financial power
C) referent power
D) influential power
Q2) What is another name for a free-rein leadership style?
Q3) Yanjing is a Chinese brewery that has decided to open manufacturing plants outside mainland China with the goal of being one of the world's top-ten beer producers in 2010.Which of the following would be necessary to determine what resources are needed to achieve this goal?
A) supervisory plans
B) tactical plans
C) strategic plans
D) operational plans
Q4) Among managers there are three distinctive leadership styles.What are they?
A) autocratic,participative,and free rein
B) autocratic,open-door,and democratic
C) committee,open door,and closed door
D) competitive,autocratic,and group centred
Page 10
Q5) List the three types of participative leadership.
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Chapter 8: Designing Organizational Structures
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Which of the following principles guarantees that each employee will have only one direct supervisor?
A) accountability
B) divisional unity
C) functional unity
D) unity of command
Q2) What is one weakness of group decision making?
A) Group members may pressure others to conform to decrease the possibility of disagreement.
B) Groups tend to generate significantly fewer alternatives than an individual.
C) The participation of group members decreases the likelihood that a decision will be accepted by the employees.
D) Groups bring less information and knowledge to the decision process.
Q3) Which of the following is a network of independent companies linked by information technology to share skills,costs,and access to one another's markets?
A) an opportunistic corporation
B) an autonomous corporation
C) a hierarchical corporation
D) a virtual corporation
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Page 11
Chapter 9: Motivating Employees
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) ____________________ is a theory of motivation based on the premise that an individual's intention to work toward a goal is a primary source for his or her motivation.
Q2) Which of the following statements about Theory Z style of management is most accurate?
A) According to Theory Z,workers should be laid off whenever business is bad.
B) Theory Z contains many elements from Japanese management.
C) The Theory Z style of management does not reflect U.S.culture.
D) According to Theory Z,decision making should be done by the individual,not the group.
Q3) According to Maslow's hierarchy of needs,the most basic needs are the social needs. A)True B)False
Q4) List the five levels of needs on Maslow's hierarchy of needs.
Q5) ____________________ assumes that improved employee performance is based on economic incentives.It assumes that there is "one best way" to perform any job.
Q6) According to Frederick Herzberg,job ____________________ include the work itself,responsibility,and achievement.
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Chapter 10: Managing Human Resources and Labour Relations
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) What is the first type of training and development a new employee will be exposed to?
A) vestibule training
B) employee orientation
C) role-playing
D) mediation
Q2) Robin Nighthood works at a large home-decorating store.For each kitchen appliance Nighthood sells,she earns 12 percent of the item's purchase price.Nighthood receives which of the following?
A) a salary
B) a commission
C) a wage
D) a bonus
Q3) Which of the following is required by the Occupational Health and Safety Act?
A) Employers must provide adequate fringe benefits.
B) Employees must pay for their own insurance.
C) Employers must provide extended health insurance.
D) Employers must provide a safe and healthful workplace.
Q4) ____________________ is the attempt to find and attract qualified applicants in the external labour market.
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Chapter 11: Achieving World-class Operations Management
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Which of the following approaches uses a master computerized system to ensure that materials,labour,and equipment are available for production?
A) the materials adjustment system
B) perpetual inventory
C) materials requirement planning
D) controlled assembly plan
Q2) Underlying the success of supply chain management is the ability to use enterprise resource planning systems to monitor for changes in supplier product quality.
A)True
B)False
Q3) Computer-aided manufacturing uses computers to develop and control the production process.
A)True
B)False
Q4) What do the letters "CAD" stand for?
A) competitive ad designer
B) commercial-art design
C) computer-aided design
D) continuous art documentation
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Chapter 12: Understanding the Customer
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Which of the following is an example of a social factor that influences the consumer decision-making process?
A) values
B) family
C) attitude
D) self-concept
Q2) Which of the following is the first step in the marketing research process?
A) Choose a research method.
B) Select the people who will do the research.
C) Make sure the research has adequate financial backing.
D) Define the marketing problem.
Q3) In selling telephone service,Rogers tries to gather as much information as possible about the consumer's income,buying habits,service preferences,and occupation.Rogers is using which type of decision-making information?
A) mass customization
B) psychographic data
C) marketing research
D) niche marketing
Q4) What kind of segmentation is the publisher of Golf Digest magazine using?
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Chapter 13: Creating Marketing Strategies
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) In which one of the following situations is an advanatage of price skimming?
A) the low initial prices create an image of value for the customer
B) prices are initially low to encourage customers to purchase the product
C) when the price is eventually lowered,consumers might think they are getting a bargain
D) discourages competitors from entering the market
Q2) One of the new trends in pricing is ____________________ ,mathematical software that helps companies adjust prices to maximize revenues.
Q3) Information promotion is more common in the early stages of the product life cycle.
A)True
B)False
Q4) Felix Bhuton's job in the lumber industry is to bring together buyers and sellers.Bhuton is paid a commission,usually by the seller.Bhuton is acting in which of the following roles?
A) broker
B) distribution captain
C) distributor
D) merchant wholesaler
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16
Chapter 14: Using Financial Information and Accounting
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) The income statement is a snapshot of the firm's financial position at a certain point in time.
A)True
B)False
Q2) Which of the following is an example of a liability that might be owed by a discount shoe store?
A) promotional signs
B) money owed to shoe distributors
C) money in the cash register
D) the reduced prices paid by customers
Q3) The usual expression of the accounting equation is Assets = Liabilities + Owners' Equity.
A)True
B)False
Q4) Profitability ratios measure how well a firm uses its assets.
A)True B)False
Q5) What are the two types of expenses that are shown on a company's income statement?
Q6) What are the two types of reports generated by accounting systems?
Page 17
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Chapter 15: Understanding Money, financial Institutions, and
the Securities Markets
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/7023
Sample Questions
Q1) For money to be an acceptable medium of exchange which of the following are necessary?
A) It must be scarce,divisible,portable,and durable.
B) It must be distributable,durable,comparable,and valuable.
C) It must be portable,sortable,profitable,and divisible.
D) It must be compatible,durable,universal,sortable.
Q2) The issuance of bonds is a type of debt financing.
A)True
B)False
Q3) Suppose a six-year-old girl wants to buy a $30 Hello Kitty doll.The money she received for her birthday to buy the doll would be used for which of the following purposes?
A) a measure of wealth
B) a store of value
C) a commodity of exchange
D) a medium of exchange
Q4) ____________________ is anything (regardless of form)that is acceptable as payment for goods and services.
Page 18
Q5) What can you expect to happen to your securities investment when a bull market exists?
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Chapter 16: Managing the Firms Finances
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Which of the following allows insurance companies to predict the likelihood that a peril will occur?
A) underwriting
B) deductibles
C) law of risks
D) law of large numbers
Q2) Lowell Arden bought and sold shares for a profit.The profit Arden earned on his investment in shares is known as which of the following?
A) investment return
B) investment certainty
C) investment risk
D) investment probability
Q3) Which of the following statements describes an advantage inherent in equity financing?
A) The company is not required to repay equity.
B) Interest is tax-deductible.
C) A firm has an obligation to pay dividends.
D) Equity has a maturity date.
Q4) What is most commonly used for collateral with secured loans?
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