Business Communications
Midterm Exam
Course Introduction
Business Communications is a foundational course that explores the principles and practices of effective communication within business environments. Students will learn to craft clear and persuasive messages for diverse audiences, utilizing various channels including emails, reports, presentations, and digital media. The course emphasizes the importance of intercultural communication, active listening, nonverbal cues, and teamwork in professional settings. Through real-world case studies, collaborative projects, and practical exercises, students develop essential skills for networking, conflict resolution, and problem-solving, preparing them for successful interactions in the modern workplace.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
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16 Chapters
1680 Verified Questions
1680 Flashcards
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Page 2
Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Short-term goals can be achieved in:
A) One week
B) One month
C) One day
D) Several months
E) All of the above
Answer: E
Q2) The three primary learning styles are:
A) Visual, actual, and tactile
B) Visual, actual, and kinesthetic
C) Visual, auditory, and tactile
D) Actual, auditory, and tactile
E) None of the above
Answer: C
Q3) The way you feel about yourself and your environment is reflected in how you treat others. This is defined as ________.
Answer: Projection
Q4) The ________ identifies who you believe controls your future.
Answer: Locus of control
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Chapter 2: Goal Setting and Life Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) When applying for credit, lenders will consider your:
A) Capacity
B) Collateral
C) Character
D) All of the above
E) None of the above
Answer: C
Q2) If you are the victim of identity theft, change your social security number.
A)True
B)False Answer: False
Q3) Financial success begins with discipline and planning.
A)True
B)False Answer: True
Q4) Personal financial management is important in your career and work performance.
A)True
B)False Answer: True
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Chapter 3: Personal Financial Management
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82 Flashcards
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Sample Questions
Q1) Keep a calendar handy at all times that includes a list of all appointments, meetings, and tasks for each day.
A)True
B)False
Answer: True
Q2) Don't keep extra supplies of items you routinely use in your desk drawers; this causes clutter. It is better to get them from the storage room as you need them.
A)True
B)False
Answer: False
Q3) Controlling your diet and exercising are excellent ways to control stress.
A)True
B)False
Answer: True
Q4) ________ can cause headaches, ulcers, heart disease, or mental disturbances. Answer: Negative stress
Q5) ________ is a productive stress that gives you the strength to accomplish a task. Answer: Positive stress
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Chapter 4: Time and Stress Managementorganizational Skills
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) No matter what the current fashion trends are, undergarments should not be visible at work.
A)True
B)False
Q2) With a handshake you do not have to worry about making eye contact.
A)True
B)False
Q3) The majority of first impressions are made through your:
A) Speaking ability
B) Contacts
C) Visual appearance
D) All of the above
E) None of the above
Q4) Your voice mail impression is as important as how you answer the telephone.
A)True
B)False
Q5) Always dress in current trends when dressing professionally.
A)True
B)False
Q6) Holding someone in high regard is defined as ________. Page 6
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Page 7
Chapter 5: Ethics, Politics, and Diversity
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Not everyone at work has power because power is derived from:
A) A person's level of education
B) The company
C) Others
D) None of the above
Q2) You are born with legitimate power.
A)True
B)False
Q3) Politics at work get dangerous when one expects reciprocity.
A)True
B)False
Q4) ________ is power that uses threats and punishment.
Q5) Your obligation to not share information with individuals with whom the business is of no concern is referred to as:
A) Implied confidentiality
B) Ethics
C) Policy
D) All of the above
E) None of the above
Q6) ________ is a personal power that utilizes charisma.
Page 8
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Chapter 6: Etiquettedress
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93 Flashcards
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Sample Questions
Q1) ________ is the attitude employees have toward the company.
A) Motivation
B) Corporate culture
C) Employee morale
D) None of the above
Q2) A company's ________ is similar to a company's personality.
Q3) ________ is the attitude employees have toward a company.
Q4) If you have an abusive boss, it is appropriate to speak poorly of the boss to senior officials.
A)True
B)False
Q5) When you only socialize with work friends, you tend to get absorbed in work issues.
A)True
B)False
Q6) People who are mature and confident behave consistently around others.
A)True
B)False
Q7) ________ means to accept the power that is being given to you.
Q8) A(n) ________ is one who is respectful and fair.
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Chapter 7: Customer Servicequality
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) A company's mission statement is a company's viable view of the future.
A)True
B)False
Q2) Tactical issues identify how to link strategy to day-to-day operations.
A)True
B)False
Q3) A company's mission statement is its statement of purpose.
A)True
B)False
Q4) The Finance and Accounting Department is responsible for production and distribution issues.
A)True
B)False
Q5) Company ________ are broad statements or aims.
Q6) The purpose of business is to make a profit.
A)True
B)False
Q7) A company's strategy is its road map for success.
A)True
B)False
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Chapter 8: Human Resource Management
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94 Flashcards
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Sample Questions
Q1) The ________ outlines an employee's agreement with an employer.
A) Strategic plan
B) Corporate policies and procedures
C) Employee handbook
D) Corporate mission statement
Q2) A company's employment-at-will policy:
A) Is legally required in many states
B) Applies to all employees
C) States that employees are obligated to work for a specified period of time
D) All of the above
Q3) Temporary employees are hired only for a specified period of time.
A)True
B)False
Q4) A union exists to protect the rights of management.
A)True
B)False
Q5) A union contract outlines the work agreement between an employer and non-union employees.
A)True
B)False
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Chapter 9: Communication
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) The communication process involves noise and feedback.
A)True
B)False
Q2) Presentation support content usually comes in the form of a handout.
A)True
B)False
Q3) A thank-you note can help build relationships.
A)True
B)False
Q4) When writing correspondence that is communicating negative information:
A) Make sure the correspondence expresses your frustration and anger
B) Make the negative information addressed to the person, not the situation
C) Have a coworker proofread the correspondence to ensure your frustration is clearly expressed
D) Make your correspondence is free from emotion
Q5) Write messages when you are angry and remember the situation.
A)True
B)False
Q6) The company ________ is the company logo imprinted on quality paper.
Page 12
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Chapter 10: Accountability and Workplace Relationships
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Sample Questions
Q1) With the routine use of the Internet, it is no longer necessary to preserve the confidentially of your electronic address book at work.
A)True
B)False
Q2) The most common form of internal and external electronic communications in the workplace is:
A) Texting
B) Mobile phones
C) Instant messaging
D) E-mail
Q3) Most people in today's workplace are:
A) Connected electronically
B) Not knowledgeable of today's technology
C) Rarely utilize technology
D) Both b & c
Q4) Only important e-mail messages should be tagged with an exclamation point (!).
A)True
B)False
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Page 13
Chapter 11: Teamwork, Motivation, and Leadership
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123 Verified Questions
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Sample Questions
Q1) If you do not agree with your team's objectives:
A) Speak up and persuade the team that your objectives are better
B) Quit the team
C) Remain quiet and continue serving on the team
D) None of the above
Q2) When dealing with a poor team member:
A) Remain calm and logical in identifying a resolution
B) Confidentially speak with the team member to discuss the conflict
C) Not allow the negative member to negatively affect the team
D) All of the above
Q3) During a meeting, keep your discussions relevant to the topic.
A)True
B)False
Q4) ________ is an internal drive that causes people to behave in a certain way to meet a need.
Q5) When dealing with team conflict, do not allow one team member to:
A) Quit the team
B) Ruin the synergy of the team
C) Run the team
D) Resolve the conflict
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Chapter 12: Conflict and Negotiation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) When explaining your position in a conflict:
A) Calmly and rationally explain your position along with offering a solution
B) Calmly and rationally explain why your position is correct
C) Get the other party to agree with your position
D) Interrupt the other party if he or she incorrectly states the facts
Q2) The goal of the ________ conflict-management style is to communicate that the inappropriate behavior is unacceptable.
A) Avoiding
B) Forcing
C) Compromising
D) Accommodating
Q3) Assertive behavior is when someone stands up for their rights but also violates others' in the process.
A)True
B)False
Q4) ________ is when you work to create a situation that is fair to all involved parties.
Q5) A(n) ________ is a neutral third party whose objective is to assist two feuding parties in coming to a mutually agreeable solution.
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Chapter 13: Job Search Skills
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Sample Questions
Q1) Conducting ________ will reinforce that you have made the right career decision.
Q2) Once you have established a professional network, you do not have to worry about keeping in touch with those on the list.
A)True
B)False
Q3) A(n) ________ is when a job seeker meets with a business professional to learn about a company.
Q4) A job-search portfolio consists of:
A) Two copies of each item included in the binder
B) A binder
C) Sheet protectors
D) All of the above
Q5) Most jobs are posted in a newspaper or professional magazine.
A)True
B)False
Q6) A career objective or personal profile:
A) Should be clearly stated on your network portfolio
B) Is legally required for many positions
C) Is a statement that introduces your skills and interest in a position
Page 16
D) Is a way to find out if your target company is a good fit
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Chapter 14: Resume Package
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Sample Questions
Q1) The phone number listed on a résumé:
A) Should direct callers to a professional voice message
B) Should not be answered during the day time (normal work hours)
C) Should include a musical introduction to demonstrate creativity
D) Phone numbers should not be listed on a résumé
Q2) Sentences in a cover letter should:
A) Begin with the word "I"
B) Clearly state your needs as a job candidate
C) Focus the attention toward the employer
D) All of the above
Q3) The ________ résumé layout is used to emphasize relevant skills when you lack related work experience. This format focuses on skills and education.
A) Chronological
B) Nonfunctional
C) Functional
D) Job-specific
Q4) A ________ is used to present key skills on a resume for individuals with more extensive career experience.
Q5) A(n) ________ resume layout should be used if you are starting your career.
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Chapter 15: Interview Techniques
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) If you are NOT offered an interview or job:
A) Dress more casually during your next interview
B) Sit down and identify what was wrong with the company
C) Evaluate your résumé and cover letter
D) Ask others their opinion of the rejected employer
Q2) A targeted job search should occur prior to:
A) Establishing your personal network
B) Compiling your personal portfolio
C) Tailoring your résumé
D) None of the above
Q3) All of the above
A) Consider benefits offered and weigh these factors
B) Use silence and wait for the interviewer to respond
C) Both A and B
D) None of the above
Q4) Check your professional dress right the night before you will be interviewing.
A)True
B)False
Q5) Describe in detail several activities that should occur prior to a job interview.
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Chapter 16: Career and Life Changes
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) If your promotion occurred within the same company:
A) You may not immediately receive an increase in salary
B) Develop an elitist attitude
C) Make others within your company jealous
D) Don't gloat
Q2) Often times we want a promotion, but there is not an available position.
A)True
B)False
Q3) A demotion means you are:
A) Voluntarily being transferred to another department at the same pay
B) Voluntarily being transferred to another department with a decrease in pay
C) Involuntarily being transferred to another department with a decrease in pay
D) Involuntarily being transferred to another department at the same pay level
Q4) Many companies offer ________ to help you learn new skills.
A) Development
B) Learning opportunities
C) Training
D) Career assistance
Q5) A(n) ________ is when you leave your job on your own.
Q6) Why is it important to continue learning new skills?
Page 19
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