Business Communications
Final Exam Questions
Course Introduction
Business Communications explores the principles and practices necessary for effective communication within and between organizations. The course covers topics such as professional writing, presentation skills, intercultural communication, and the use of digital media in business contexts. Students learn how to craft clear, concise messages for a variety of audiences and purposes, collaborate in teams, and develop strategies for resolving workplace communication challenges. Emphasis is placed on practical applications, including email etiquette, report writing, persuasive speaking, and conflict resolution, to prepare students for successful professional interactions.
Recommended Textbook
Contemporary Business 16th Edition by Louis E. Boone
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17 Chapters
2631 Verified Questions
2631 Flashcards
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Page 2
Chapter 1: The Changing Face of Business
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The Gyvenopolis County Library provides a wide variety of library services to its neighborhood. It also provides free online support to its members, and any fee collected from its members goes directly to charity. The library is an example of a(n) _____.
A) not-for-profit organization
B) corporate organization
C) offshore unit
D) business conglomerate
Answer: A
Q2) Alejandro is seeking to revitalize his graphic design company with new innovations and has called for a brainstorming meeting with his top designers. Alejandro is _____.
A) enacting his company's vision
B) improving his productivity
C) thinking critically
D) utilizing his creativity
Answer: D
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Chapter 2: Business Ethics and Social Responsibility
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Which of the following would be LEAST likely to be a factor in evaluating a firm's social performance?
A) Providing a safe, healthy workplace
B) Respecting the cultural diversity of employees
C) Holding company-sponsored social events
D) Producing safe, high-quality products
Answer: C
Q2) A formal procedure that identifies and evaluates all company activities relating to social issues is known as a(n) _____.
A) ethical profile
B) social audit
C) social inventory
D) mission analysis
Answer: B
Q3) Fundamentally, a business is responsible for customers, employees, investors, and the community alike.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Economic Challenges Facing Contemporary Business
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) Assume electric water heaters and gas water heaters are interchangeable, and assume the price of natural gas rises sharply relative to the price of electricity. The demand curve for electric water heaters should shift to the right.
A)True
B)False
Answer: True
Q2) The graph showing the relationship between different prices and the quantities of a good or service that sellers will offer for sale is called a demand curve.
A)True
B)False
Answer: False
Q3) The equilibrium price occurs at the point of intersection between the supply and demand curves.
A)True
B)False
Answer: True
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Chapter 4: Competing in World Markets
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) When firms develop products and marketing strategies that appeal to the customer tastes and buying habits of particular national markets, they are using a _____.
A) global business strategy
B) free trade strategy
C) uniform strategy
D) multidomestic strategy
Q2) Controversies regarding the World Trade Organization (WTO) include pollution and human rights abuses.
A)True
B)False
Q3) When McDonald's franchises into foreign countries, they are engaging in direct international investment.
A)True
B)False
Q4) A country's trade balance is determined by comparing the total amount of its exports to its imports.
A)True
B)False
Q5) Why have U.S. firms become increasingly focused on international business?
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Chapter 5: Forms of Business Ownership and Organization
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Franchises often minimize the amount of expansion opportunities.
A)True
B)False
Q2) In public ownership a unit or agency of government owns and operates an organization.
A)True
B)False
Q3) Most of the small businesses today are run by Caucasian males.
A)True
B)False
Q4) Which of the following is an advantage of a home-based business?
A) Greater visibility to customers
B) Lower costs
C) Less flexibility
D) Isolation
Q5) Corporations have all of the following advantages EXCEPT _____.
A) favorable tax treatment
B) limited liability
C) expanded financial capacity
D) limited legal risk
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Chapter
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) _____ are specific geographic areas designated for economic revitalization.
A) Economic stimulus zones
B) Enterprise zones
C) Commerce areas
D) Investor zones
Q2) A(n) _____ is an individual who invests money directly in new ventures in exchange for equity.
A)Seed capital
B)angel investor
C)venture capitalist
D)debt financing
E)Information technology
F)social entrepreneur
G)classic entrepreneur
H)lifestyle entrepreneur
I)targeted employment area
J)skunkworks
K)Intrapreneurship
L)Internal locus of control
Q3) List the eight major characteristics of an entrepreneur.
Page 8
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Chapter 7: Management, Leadership, and the Internal Organization
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) A home furnishing store issued a recall notice for a defective appliance. Before the notice was publicly issued, the company had assembled a crisis management team to enact a(n) _____ plan.
A) tactical
B) operational
C) contingency
D) strategic
Q2) Fiona, president of Technicolor Graphics, is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics industry. Fiona has effective _____ skills.
A) human relations
B) technical
C) conceptual
D) supervisory
Q3) Distinguish among autocratic, democratic, and free-rein leadership.
Q4) A company's vision should include flexibility.
A)True
B)False
Page 9
Q5) List the steps involved in the decision-making process.
Q6) Provide an example of a programmed decision and a nonprogrammed decision.
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Page 10
Chapter 8: Human Resource Management: From
Recruitment to Labor Relations
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) "Our company wants to increase sales by 8 percent in the following financial year." This is an example of goal specificity.
A)True
B)False
Q2) Which of the following is NOT a trend in employee benefits?
A) Many companies are offering incentives for employees to live healthier lives.
B) Employers are now paying a greater percentage of health care costs.
C) Some companies are now reducing the contributions made to workers' 401(k) plans.
D) Employee benefits amount to approximately 30 percent of total compensation.
Q3) Rose was recently terminated from her position at an insurance agency due to unethical behavior. This is an example of _____.
A) voluntary turnover
B) involuntary separation
C) downsizing
D) outsourcing
Q4) Picketing of any form is considered unconstitutional.
A)True
B)False
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Chapter 9: Top Performance Through Empowerment,
Teamwork, and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Fareeda works for an advertising agency and has presented her client with ideas for new commercials. After the presentation, Fareeda asks for _____ to determine if the clients correctly understood her message.
A) a decoded message
B) a channel
C) feedback
D) intervention
Q2) Amzie sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amzie is very specific about the materials she needs in order to avoid confusion. As the sender, Amzie is _____.
A) providing a context for the message
B) encoding the message
C) decoding the message
D) eliminating the message's noise
Q3) Employees spend a significantly higher amount of time communicating on a daily basis than managers.
A)True
B)False
Q4) Define cross-functional teams and explain the emphasis on communication.
Page 12
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Chapter 10: Production and Operations Management
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) A product layout is one in which the product remains in a fixed position and workers, materials, and machines are transported to and from it.
A)True
B)False
Q2) Yusted's company uses a computer to control its production process. The computer transmits signals to machines for performing the appropriate steps in the correct order. This is an example of _____.
A) computer-aided design
B) computer-aided manufacturing
C) flexible manufacturing
D) computer-integrated manufacturing
Q3) Which production process describes a manufacturing operation in which long production runs generate finished products over a period of time?
A) Continuous
B) Intermittent
C) Customized
D) Periodic
Q4) Describe just-in-time (JIT) inventory systems.
Q5) Describe the customer-oriented layout and provide an example.
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Chapter 11: Customer-Driven Marketing
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) _____ are goods and services purchased to be used, either directly or indirectly, in the production of other goods for resale.
A)secondary data
B)affinity program
C)Market segmentation
D)demographic
E)target market
F)End-use segmentation
G)marketing mix
H)data mining
I)Consumer behavior
J)Ownership utility
K)Exchange process
L)B2B
M)person marketing
N)Mass customization
O)frequency marketing
P)Comarketing
Q)cobranding
Q2) Describe the exchange process.
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Page 14
Chapter 12: Product and Distribution Strategies
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) The cellular phone is an example of a product considered to be undergoing the decline stage.
A)True
B)False
Q2) Procter & Gamble markets laundry soap with the brand names of Tide, Cheer, and Dash. Each brand targets a specific market segment. Procter & Gamble is using _____ branding.
A) individual
B) generic
C) family
D) private
Q3) A consumer who is at the stage of brand insistence will go out of their way to buy a product belonging to that brand, whether it be traveling to a store farther away or making an online purchase.
A)True
B)False
Q4) Differentiate between a merchant wholesaler and an agent or broker in terms of title to the goods.
Q5) Describe how services differ from goods.
Q6) Describe direct-response retailing and internet retailing and provide examples.
Page 15
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Chapter 13: Promotion and Pricing Strategies
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Mex, a restaurant, makes all its menu items from scratch and uses authentic Mexican herbs in its dishes. As a result of its focus on using specialty ingredients, prices are 75 percent higher than its competitors. Mex knows that_____.
A) the higher the price, the better its perceived quality
B) people always pay more for items that are unfamiliar to them
C) people think that the competitor's food is priced too low
D) experience has taught consumers to ignore prices
Q2) Describe advertising specialties.
Q3) Sales personnel explain to marketing intermediaries why they should carry particular merchandise, usually supported by _____.
A) corporate financing
B) nonpersonal selling
C) publicity stunts
D) offers of special discounts
Q4) Personal selling is often used for products that are technically complex.
A)True
B)False
Q5) Describe how the Internet has changed advertising and provide examples.
Q6) Differentiate between pushing strategies and pulling strategies.
Page 16
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Chapter 14: Using Technology to Manage Information
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) More desktop computers are still sold than notebook computers.
A)True
B)False
Q2) The largest type of computer system with the most extensive storage capacity and the fastest processing speeds is a ________.
A) hand held device
B) personal computer
C) mainframe computer
D) midrange system
Q3) Raw facts and figures are _____.
A) data
B) information
C) a management information system
D) a decision support system
Q4) Local area networks allow computers to share the same printers, documents, and information.
A)True
B)False
Q5) Explain the differences between a virus, a worm, and a Trojan horse.
Q6) List and briefly explain the most widely used applications of computers.
Page 17
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Chapter 15: Understanding Accounting and Financial Statements
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) The balance sheet is based on the accounting equation.
A)True
B)False
Q2) _____ activities focus on providing valuable assets to a business.
A) Marketing
B) Investing
C) Selling
D) Operating
Q3) Cash budgets are usually prepared _____.
A) yearly
B) quarterly
C) monthly
D) weekly
Q4) When examining a statement of cash flows, investors obtain relevant information about a firm's cash receipts and payments for its operations, investments, and financing during an accounting period.
A)True
B)False
Q6) What is the purpose of the balance sheet? Explain how it is organized. Page 18
Q5) Explain the differences between public accountants and management accountants.
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Page 19
Chapter 16: The Financial System
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163 Flashcards
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Sample Questions
Q1) Which of the following financial institutions would invest the greatest percentage of its assets in common stocks and other long-term investments?
A) Commercial bank
B) Pension fund
C) Credit union
D) Property and liability insurance company
Q2) U.S. banks make few foreign investments due to regulatory restrictions.
A)True
B)False
Q3) The market interest rate does not have any effect on bond prices.
A)True
B)False
Q4) Corporate bonds are a diverse group and often vary based on the ____ that backs it.
A) market
B) value
C) collateral
D) company
Q5) Differentiate among the different types of money market instruments.
Q6) What are financial institutions?
Page 20
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Chapter 17: Financial Management
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Virtually, all financial decisions involve a trade-off between risk and return.
A)True
B)False
Q2) Paul, a financial manager at Faxeltel Inc., holds a meeting to discuss various aspects of investment in long-lived assets. The meeting takes into consideration the buying of new assets and the replacement of old assets. In the context of financial management, this type of decision making is called _____.
A) capital investment analysis
B) risk-return trade-off
C) leveraged buyout analysis
D) divestiture planning
Q3) Managing assets for an international company creates several new challenges for a financial manager.
A)True
B)False
Q4) Trade credit is relatively easy to obtain and costs nothing unless a supplier offers a cash discount.
A)True
B)False
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