Business Communication
Test Questions
Course Introduction
Business Communication is a foundational course that explores the principles and practices of effective communication within a business context. Students will develop skills in written, oral, and interpersonal communication, learning how to craft clear messages, conduct professional correspondence, and deliver persuasive presentations. The course also covers key topics such as intercultural communication, business etiquette, teamwork, digital communication tools, and strategies for negotiating and resolving conflicts. Emphasis is placed on real-world applications and critical thinking, preparing students to succeed in diverse and dynamic professional environments.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
3842 Flashcards
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Chapter 1: Organizational Behaviour and Management
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/22413
Sample Questions
Q1) Prediction and explanation of organizational behaviour correspond to the managerial task of ________.
Answer: analysis
Q2) What percent of older Canadians expect to continue working past the age of 65?
A)95
B)75
C)25
D)45
E)55
Answer: B
Q3) When we say that rewards should be contingent on the needs of the worker,we mean that workers with different needs may require different rewards.
A)True
B)False
Answer: True
Q4) Human capital is a key determinant of firm performance.
A)True
B)False
Answer: True
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Chapter 2: Personality and Learning
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254 Verified Questions
254 Flashcards
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Sample Questions
Q1) When individuals attain their goals,they are likely to set even higher and more challenging goals,a process known as
A)discrepancy production.
B)discrepancy reduction.
C)discrepancy seduction.
D)discrepancy induction.
E)discrepancy function.
Answer: A
Q2) Negative reinforcement and punishment produce similar results but through different processes.
A)True
B)False
Answer: False
Q3) Which of the following is an example of a motivational trait?
A)Positive affectivity
B)Self-esteem
C)Core self-evaluations
D)Emotional stability
E)General self-efficacy
Answer: E
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Chapter 3: Perception, Attribution, and Diversity
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240 Verified Questions
240 Flashcards
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Sample Questions
Q1) According to Bruner's model of the perceptual process,when an unfamiliar target is encountered,we are likely to be ________ to target cues.Once the target has been categorized,however,we become ________ selective in our cue search. A)open; more B)closed; more C)open; less D)closed; less E)selective; consistent
Answer: A
Q2) Knowing that a person falls into some social category,we might assume that he or she possesses certain traits,and that everyone in this category possesses these traits.This is an example of A)reliance on central traits.
B)a situational attribution. C)projection.
D)a stereotype.
E)consensus cues.
Answer: D
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Chapter 4: Values,Attitudes,and Work Behaviour
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258 Verified Questions
258 Flashcards
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Sample Questions
Q1) Discuss the implications of cultural variation in values for organizational behaviour.
Q2) ________ commitment increases with the time a person is employed by an organization.
Q3) Attitudes are a function of
A)what we think and what we see.
B)what we do and what we want.
C)what we think and what we feel.
D)what we obtain and what we want.
E)what we feel and intend to do.
Q4) Here is an equity equation for Louis and Rita,both of whom agree that all figures are accurate: Louis: Rita: Outcomes = 19 Outcomes = 10
Inputs = 7 Inputs = 5
According to equity theory
A)Rita should be experiencing inequity.
B)Louis should be experiencing equity.
C)Louis and Rita should be experiencing equity.
D)Rita and Louis should be experiencing job satisfaction.
E)None of the above
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Chapter 5: Theories of Work Motivation
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251 Verified Questions
251 Flashcards
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Sample Questions
Q1) Goal ________ refers to an individual's goal preferences in achievement situations.
Q2) Self-determination theory seeks to determine whether a person's motivation is ________ or ________.
A)autonomous; controlled
B)need based; extrinsic
C)expectant; controlled
D)valent; autonomous
E)valent; equitable
Q3) The consultant said to a client company "Look,you people offer the highest pay in the industry! If you tied it to performance you'd get some motivational punch." The consultant is saying that
A)expectancy is low.
B)instrumentality is low and second-level valence is high.
C)second-level valence is low and instrumentality is high.
D)expectancy is high.
E)second-level valence is low and instrumentality is low.
Q4) General cognitive ability is a better predictor of performance for ________ jobs.
Q5) People with a high need for achievement prefer to set ________ goals.
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Chapter 6: Motivation in Practice
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246 Verified Questions
246 Flashcards
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Sample Questions
Q1) ________ are used to tie pay to performance on white-collar jobs.
Q2) Work options that permit flexibility in terms of where and/or when work is completed are called
A)flexible work schedules.
B)flexible work options.
C)workplace flexibility.
D)flexible work arrangements.
E)flexible work time.
Q3) Tanya's work group restricts its productivity.According to the text,this is a pretty good sign that the group members are paid an hourly wage.
A)True
B)False
Q4) Discuss some of the potential problems of wage incentive plans.
Q5) In terms of job design,the Scientific Management movement advocated ________ jobs.
Q6) The relational architecture of jobs has to do with designing jobs so that employees have opportunities to connect and interact with their co-workers.
A)True
B)False
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Chapter 7: Groups and Teamwork
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217 Verified Questions
217 Flashcards
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Sample Questions
Q1) Jim is quiet and shy.He takes a job as a bouncer in a nightclub.This may provoke person-role conflict.
A)True
B)False
Q2) Virtual teams are often ________ in nature.
Q3) Virtual teams allow for a better work-life balance.
A)True
B)False
Q4) Which of the following can badly damage cohesiveness in diverse groups?
A)Deep diversity
B)Surface diversity
C)Age
D)Gender
E)Race
Q5) Role ambiguity is defined as the presence of incompatible role expectations.
A)True
B)False
Q6) Much normative influence is unconscious.
A)True
B)False
Page 9
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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248 Verified Questions
248 Flashcards
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Sample Questions
Q1) What socialization tactics have been found to be most strongly related to socialization outcomes?
A)Content tactics
B)Context tactics
C)Social tactics
D)Collective tactics
E)Formal tactics
Q2) Which of the following best describes cross-race mentoring relationships?
A)They focus more on psychosocial functions than career functions of mentoring.
B)They focus on both psychosocial functions and career functions of mentoring.
C)They do not focus on either psychosocial functions or career functions of mentoring.
D)They focus more on career functions than psychosocial functions of mentoring.
E)They focus mostly on diversity issues and overcoming discrimination.
Q3) The Rocky Mountain Soap Company is a good example of the use of stories to communicate a company's culture.
A)True
B)False
Q4) Describe several tactics which newcomers can employ to be proactive during the socialization process.
Page 10
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Chapter 9: Leadership
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316 Verified Questions
316 Flashcards
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Sample Questions
Q1) A review of 95 studies on gender differences in perceptions of leadership effectiveness found that
A)men are perceived as more effective in middle management positions.
B)women are perceived as more effective in middle management positions.
C)there are no differences between men and women in any position.
D)men are perceived as more effective in senior management positions.
E)women are perceived as more effective in senior management positions.
Q2) The trait approach is one of the best means of understanding and improving leadership.
A)True
B)False
Q3) Charismatic leadership has been found to be strongly related to follower satisfaction and leadership effectiveness.
A)True
B)False
Q4) Describe the trait theory of leadership and discuss the main research findings on leadership traits and leader effectiveness.
Q5) In the Vroom and Jago leadership decision tree,"C" solutions are ________ solutions.
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Chapter 10: Communication
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270 Verified Questions
270 Flashcards
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Sample Questions
Q1) As the routineness of the message to be sent increases,a richer communication medium should be chosen.
A)True
B)False
Q2) Clients,employees,and ________ all provide information in a 360 degree feedback system.
Q3) People are not very accurate in deducing whether a message has been sent by a man or a woman.
A)True
B)False
Q4) The ________ can be a timely,inexpensive source of information that isn't available through other channels.
Q5) The chain of command does not reflect the number of communication channels that exist in organizations because
A)it ignores informal communication.
B)it ignores downward communication.
C)it ignores upward communication.
D)it ignores horizontal communication.
E)managers may not encode communication.
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Chapter 11: Decision Making
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240 Verified Questions
240 Flashcards
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Sample Questions
Q1) Expertise is sought among the masses when using ________.
Q2) Which of the following most clearly involves a decision program?
A)A medical ethics committee
B)A task force to improve company image
C)A standing order to a supplier
D)A billion dollar investment decision
E)A corporate merger
Q3) Crowdsourcing involves outsourcing aspects of a decision process to a large collection of people.
A)True
B)False
Q4) Escalation can occur in both competitive and noncompetitive situations.
A)True
B)False
Q5) People in a positive mood tend to evaluate objects,people,and events more positively.
A)True
B)False
Q6) ________ concerns finding meaningful patterns in large datasets.
Q7) The perfect prototype for ________ is the Economic Person.
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Chapter 12: Power, Politics, and Ethics
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226 Verified Questions
226 Flashcards
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Sample Questions
Q1) General managers use informal small talk to bolster their political networks.
A)True
B)False
Q2) Employees who identify very strongly with their organization are more likely to engage in ethical activities than those who identify less strongly.
A)True
B)False
Q3) Women who exhibit traditionally feminine personality traits are more likely to experience harassment.
A)True
B)False
Q4) Political activity can be self-conscious and unconscious.
A)True
B)False
Q5) Employees who ________ very strongly with their organizations can sometimes engage in unethical activities to "help" the organization.
Q6) Political activity is most common at middle and upper management levels.
A)True
B)False
Page 14
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Chapter 13: Conflict and Stress
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315 Verified Questions
315 Flashcards
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Sample Questions
Q1) What occupations tend to provoke the most work-family conflict?
A)Those that require a high degree of autonomy
B)Those that require a high degree of leadership
C)Those that require a high degree of teamwork
D)Those that have poor job design
E)Those that have poor working conditions
Q2) Alexis,a writer,experienced much stress when she could not get her novel published.In response,she resolved to become a superior literature teacher.Which defense mechanism is at work here?
A)Projection
B)Compensation
C)Rationalization
D)Displacement
E)Reaction formation
Q3) The key factors in the Type A behaviour pattern that contributes to adverse physiological reactions are ________ and repressed anger.
Q4) Paula resolved the conflict between her employees by giving them a very attractive assignment that neither could accomplish on his own.Paula used a(n)________ to resolve the conflict.
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Chapter 14: Organizational Structure
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287 Verified Questions
287 Flashcards
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Sample Questions
Q1) Which method of organizational coordination permits workers the most discretion concerning the way they perform their jobs?
A)Direct supervision
B)Standardization of work processes
C)Standardization of outputs
D)Mutual adjustment
E)Integration
Q2) Size is associated with increased ________.
Q3) Mutual adjustment is useful for coordinating the most simple and the most complicated divisions of labour.
A)True
B)False
Q4) Which method of coordination is most elaborate and reflects the greatest commitment to ensuring coordination?
A)Differentiation
B)Task force
C)Integrator
D)Liaison role
E)Decentralization
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Chapter 15: Organizational Change,Development,and Innovation
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261 Verified Questions
261 Flashcards
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Sample Questions
Q1) Some ________ feel compelled to engage in creative deviance.
Q2) OD seems to work better for blue-collar workers than for supervisors or managers.
A)True
B)False
Q3) An example of creative deviance is when an employee refuses to work on a creative project.
A)True
B)False
Q4) Incentive pay systems are a critical organizational change component of TQM.
A)True
B)False
Q5) The problem of "creeping bureaucracy" prompted interest in what OD strategy?
A)TQM
B)Team building
C)Survey feedback
D)Job enrichment
E)Reengineering
Q6) What does the "knowing-doing gap" refer to and why does it happen?
Q7) ________ are especially likely to stimulate unfreezing.
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