Business Communication Test Questions https://quizplus.com/study-set/507 13 Chapters 259 Verified Questions
Business Communication Test Questions Course Introduction Business Communication focuses on the principles and practices essential for effective communication within business environments. The course covers various forms of workplace communication, including written, oral, and digital correspondence. Students learn how to craft professional emails, reports, and presentations, while also developing active listening and interpersonal skills. Emphasis is placed on understanding audience needs, intercultural communication, teamwork, and the role of technology in modern business communication. Through practical exercises and real-world scenarios, students gain the tools to communicate clearly, confidently, and ethically in diverse business settings.
Recommended Textbook Communicating as Professionals 3rd Edition by Raymond Archee
Available Study Resources on Quizplus 13 Chapters 259 Verified Questions 259 Flashcards Source URL: https://quizplus.com/study-set/507
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Chapter 1: Communication Theory and Professional Practice Available Study Resources on Quizplus for this Chatper 19 Verified Questions 19 Flashcards Source URL: https://quizplus.com/quiz/9511
Sample Questions Q1) Symbolic interactionists see communication as: A) a socially constructed mechanism. B) a deep inner model of conversation with the self. C) a transactional model of communication. D) a game; a piece of theatre. E) a set of meanings imposed by the rules of society. Answer: A Q2) The transactional model of communication is best described as: A) a model of encoding and decoding messages. B) a model where the experience of the individual is paramount. C) a model that focuses on meaning rather than message in communication. D) Schramm's circular model of communication. E) a model where the technical transmission of messages is highlighted. Answer: C To view all questions and flashcards with answers, click on the resource link above.
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Chapter 2: Language and Communication Practice Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9512
Sample Questions Q1) By 'rules of the language game',we mean which three of the following? A) Using correct grammar in formal reports. B) Understanding words used by people who lecture to us. C) Being competent at word puzzles. D) Having fun with word games. E) Pronouncing words properly. Answer: A,B,E Q2) Doublespeak is a language device that: A)occurs when a person engages in repetitive speech. B)covers up criminal activity or breaches of human rights. C)covers up one meaning of a word by implying another meaning. D)occurs when two people are talking at the same time. E)covers up vulgar or rude ideas. Answer: B To view all questions and flashcards with answers, click on the resource link above.
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Chapter 3: Non-verbal Communication: Meanings Without Words Available Study Resources on Quizplus for this Chatper 19 Verified Questions 19 Flashcards Source URL: https://quizplus.com/quiz/9513
Sample Questions Q1) The idea that you can become a successful sales manager by understanding the secret 'codes' of non-verbal behaviour is an example of which of the following myths? A) The 'isolation myth'. B) The 'key to success myth'. C) The 'single meaning myth'. D) The 'territoriality myth'. Answer: B Q2) Jill is given some advice on vocal cues.Which one of the following pieces of advice should Jill disregard? A)'Try to eliminate "ums" and "ahs" from your speech.' B)'Try not to speak too fast.' C)'Try to pronounce your words properly' D)'Try not to vary your pitch and tone while speaking.' E)'Try not to leave long periods of time before responding to a question.' Answer: D To view all questions and flashcards with answers, click on the resource link above.
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Chapter 4: Intercultural Communication Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9514
Sample Questions Q1) Which of the following is the best definition of 'intercultural communication'? A) Communication between different people from different countries. B) Communication between different subcultures in Australia. C) Communication between groups or individuals from different cultural backgrounds. D) Communication between people from different linguistic groups. E) Communication between people from different religious groups. Q2) Which of the following is a principle of language relativity? A) We use language daily to relate to each other. B) Language is how we interact with others. C) The structure of a language impacts how its speakers see the world. D) People can only think about things they have words for. E) Some words are untranslatable. Q3) Hofstede's power distance is: A) related to the distance at which people stand together. B) a measure of how powerful a manager is. C) related to strength of character or willpower. D) a measure of status or power differences between two managers. E) a measure of the strength of a manager's verbal style. To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Mediated Communication Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9515
Sample Questions Q1) 'The internet is not subject to any form of censorship.' Is this a true statement? A) Yes,it is true.There are not any restrictions to what can be put on the internet. B) Yes,it is true.Governments can try to censor the internet,but these attempts are unsuccessful. C) Yes,it is true.While there are not any restrictions as to what can be put on the internet,in some countries you can be charged for accessing illegal content. D) No,it is not true.Some countries,like China,actively censor the internet. E) No,it is not true.Most countries,including Australia,censor the internet. Q2) What is an 'email server'? A) A notification of service via email. B) A remote computer located in a complex set of warehouse facilities that sorts and stores email messages. C) A notification of service sent via a remote computer. D) A remote computer that stores email messages. E) A remote computer located on the internet that is dedicated to supplying messages to people who have the right protocol. To view all questions and flashcards with answers, click on the resource link above.
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Chapter 6: Professional Communication Research Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9516
Sample Questions Q1) Appendices should: A) always be considered for short reports. B) always be labelled. C) appear after the introduction D) not appear in formal reports. E) appear in all academic journal articles. Q2) What is professional communication research? A) The work done by professionals. B) Research that is paid for. C) The research performed by social scientists. D) Everyday research done by journalists. E) Research undertaken by academics. Q3) In what part of a research report should the following items be placed? A)Limitations of the current study. B)Purpose of the study is justified. C)Implications of the current research. D)Recommendations for further research are made. E)Sources are listed. F)Procedures used to collect material are outlined. To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Concepts and Applications in Interpersonal Communication Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9517
Sample Questions Q1) Aggressive behaviour: A) is considered part of normal communication by Australians. B) values others people's ideas. C) values other people's property. D) enhances self-esteem. E) does not respect the rights of others. Q2) Which model of conversation seems to work best in the workplace? A) Use of 'I' statements to convey meaning. B) Use of 'you' statements to convey meaning. C) Use of both 'I' and 'you' statements to convey meaning. D) Use of non-verbal cues to accompany the voice. E) Use of emotional language. Q3) Self-regulation is: A) the ability to recognise moods,emotions and drives. B) the ability to understand the emotional makeup of others. C) the ability to control or redirect disruptive impulses and moods. D) the ability to find common ground and build rapport. E) the ability to pursue goals with energy and persistence. To view all questions and flashcards with Page answers, 9 click on the resource link above.
Chapter 8: Communicating in Groups and Teams to Achieve Professional Goals Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9518
Sample Questions Q1) Which of the following is the name of one of Tuckman's phases of team development? A) Leaning B) Unrest C) Methodology D) Problem-solving E) Storming Q2) Which of the following would be a good example statement of metaphorical thinking for team building? A) 'There's a mountain the team needs to climb.' B) 'There's a mountain the team leader needs to climb.' C) 'Team members need to watch their team leader climb a mountain.' D) ' The team leader will watch the team members climb a mountain.' E) ' This team will never reach the summit of performance.' Q3) A major approach to developing skills for conflict management has emphasised: seeing conflicts as ________; listening carefully and with ________; stating your own point of view ________; creating a ________ of choices; and recognising the special role of the ________ and the importance of neutrality. To view all questions and flashcards withPage answers, 10 click on the resource link above.
Chapter 9: Interviewing and Negotiating Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9519
Sample Questions Q1) Jody is having a job interview conducted via web conference.Which of the following pieces of advice would help her in the interview? A) Don't worry about checking your internet connection beforehand. B) Make sure there is a clean and professional-looking space in the background of the webcam. C) Dress however you like: no one can see you. D) Speak as fast as possible. E) Try not to look into the camera. Q2) Which of the following is an example of persuasive interviewing? A) A public opinion survey by telephone. B) A deputy manager speaking to her manager about the need to act more quickly on sexual harassment complaints. C) A journalist speaking to eyewitnesses at the scene of a traffic accident. D) A human resource manager interviewing a job candidate. E) A line manager conducting a performance appraisal interview. To view all questions and flashcards with answers, click on the resource link above.
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Chapter 10: Oral reports and presentations Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9520
Sample Questions Q1) Which of the following would not help a speaker overcome speech fright? A) Using notes. B) Using controlled movements. C) Being well-prepared and practiced. D) Using visual aids. E) Shallow breathing. Q2) Li wants to create variety in her seminar presentation and needs some ideas.Which of the following should NOT be recommended to Li as way of increasing the seminar's variety value? A) Li could do something different every seven minutes. B) Li could pace the stage. C) Li could get the audience to talk in pairs. D) Li could get the audience writing. E) Li could hand out a quiz. Q3) One goal of your conclusion is to: A) put yourself at ease. B) leave your audience with a memorable idea or suggestion. C) make the structure of the speech obvious. D) suggest to the audience that you have more to say. E) stop the audience fidgeting. To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Writing Professionally: Process and Style Available Study Resources on Quizplus for this Chatper 19 Verified Questions 19 Flashcards Source URL: https://quizplus.com/quiz/9521
Sample Questions Q1) Which of the following is NOT one of the 4P's for writing? A) Present situation B) Proposal C) Place D) Problem E) Possible solutions Q2) Which of the following sentences is an example of ambiguity? A) It is the consensus of opinion of our Human Resources Committee that work stoppages would decrease considerably and substantially if the equipment were kept in constant and complete repair. B) The fact that you were provoked perhaps mitigates but certainly does not justify your action in attacking your companion. C) Abraham Lincoln wrote the Gettysburg Address while travelling from Washington to Gettysburg on the back of an envelope. D) Jacaranda and fig trees were planted alternately along the footpath. E) The tendency to make social contacts is a constant factor in the sphere of human relationships. To view all questions and flashcards with answers, click on the resource link above.
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Chapter 12: Writing for the Workplace: Content and Genre Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9522
Sample Questions Q1) Which of the following is part of a body of a report? A) Aims and objectives B) Table of contents C) Introduction D) Conclusions E) Results Q2) What is 'chunking' in the layout of a report? A) A bordered or shaded section. B) A large graphic. C) Bolded text. D) Tables broken up over several pages. E) Large pieces of data that are placed in the report rather than the appendix. Q3) Which of the following is the key reason for attaching a letter of transmittal to a report? A) To conform to standard business practice. B) To address the report to a reader,personalising it in the process,and calling attention to specific details relevant to that reader. C) To ask people to read the report. D) To ensure that readers know who wrote the report. E) To attach an invoice and ensure its payment. To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Academic Writing Available Study Resources on Quizplus for this Chatper 20 Verified Questions 20 Flashcards Source URL: https://quizplus.com/quiz/9523
Sample Questions Q1) Which of the following would be included in a master reading list for an essay? A) The books and documents you have referred to in the essay. B) A list of books and documents you were meaning to read,but didn't get around to. C) A list of books and documents that the reader of your essay might be interested in. D) All the books and other documents you read,even if you don't refer to them in the essay. E) All the books and other documents you have ever read. Q2) A concept map is also known as: A) a mind map B) a directory C) a syllabus D) a concept file E) an outline To view all questions and flashcards with answers, click on the resource link above.
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