Business Communication
Test Questions
Course Introduction
Business Communication explores the foundational principles and practical techniques necessary for effective communication in a professional business environment. The course covers topics such as written and verbal communication, effective listening, intercultural and team communication, business correspondence, and digital media tools. Students will develop skills in creating professional documents, delivering impactful presentations, and navigating workplace communication challenges to enhance collaboration and achieve organizational goals.
Recommended Textbook
Business Communication In Person In Print Online 8th Edition by Amy Newman
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12 Chapters
1623 Verified Questions
1623 Flashcards
Source URL: https://quizplus.com/study-set/1930
Chapter 1: Understanding Business Communication
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/38464
Sample Questions
Q1) Email is the most frequently used communication medium but this use is declining.
A)True
B)False
Answer: True
Q2) You have achieved successful communication when your audience receives your written message,whether or not it is read.
A)True
B)False
Answer: False
Q3) Which of the following creates the need for someone to initiate communication?
A) medium
B) filter
C) message
D) stimulus
E) denotation
Answer: D
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Page 3
Chapter 2: Intercultural and Team Communication
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) The spread of English as a universal language for business has made intercultural understanding less important for managers.
A)True
B)False
Answer: False
Q2) Which of the following is not a useful step in a team writing project?
A) Identify Project Requirements
B) Create a Project Plan
C) Quantify Team Mission Statement
D) Revise the Writing
E) Finalize the Project
Answer: C
Q3) Healthy conflict in groups focuses on personality differences.
A)True
B)False
Answer: False
Q4) Groupthink results when a team's cohesiveness suppresses the free flow of ideas.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Interpersonal Communication Skills
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/38466
Sample Questions
Q1) Most people instinctively know how to use touch as a form of business communication.
A)True
B)False
Answer: False
Q2) The meaning you attach to time depends on your
A) culture, experience, and communication skills.
B) location, context sensitivity, and power distance.
C) status, culture, and specific situation.
D) familiarity with nonverbal nuances.
E) status as a sender, receiver, or team member.
Answer: C
Q3) Which of the following statements about employees is not true?
A) They should be considered "internal customers."
B) Smart companies want them to give feedback publicly.
C) Intranets offer ways to engage them online.
D) Online surveys may help company leaders better meet their needs.
E) They may offer valuable feedback to company leaders.
Answer: B
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Page 5
Chapter 4: The Writing Process
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Messages for readers outside your organization tend to be less formal than those written for readers inside your organization.
A)True
B)False
Q2) People often delete or read email based upon the subject line alone.
A)True
B)False
Q3) List and briefly describe at least four methods to overcome writer's block.
Q4) You can more easily personalize a message addressed to several people than a message addressed to one person.
A)True
B)False
Q5) Writers should revise for content first and then look at audience appeal and the mechanics of putting together the document.
A)True
B)False
Q6) Proofreading for content includes ensuring that the document makes sense. A)True
B)False
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Chapter 5: Revising Your Writing
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) The passive voice focuses attention on the entity receiving the action rather than performing the action.
A)True
B)False
Q2) A paragraph lacks unity when it contains sentences or details that are not directly related to the topic.
A)True
B)False
Q3) In some messages,you can save space by stating information and substituting clauses for adjectives or adverbs.
A)True
B)False
Q4) Discuss the following communication principle: "Use a courteous and sincere tone." Explain how to achieve this tone and what to avoid.Include examples to illustrate your discussion.
Q5) A sentence lacks parallelism if similar ideas are expressed using different grammatical structures.
A)True
B)False
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Chapter 6: Neutral and Positive Messages
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Recognition notes
A) point the blame at a particular individual in your company.
B) will make others feel jealous.
C) specify what the person did and how it benefited the organization.
D) are worthwhile additions to the sender's career portfolio.
E) should always be handwritten for the greatest impact.
Q2) A routine reply is
A) sent in reply to a routine persuasive sales letter.
B) used when a routine request is being denied.
C) more effective when it follows the indirect organizational plan.
D) less effective when it follows the direct organizational plan.
E) an appropriate response when the request will be granted.
Q3) The reader will appreciate a thank-you note even more when it
A) is typed rather than handwritten.
B) arrives unexpectedly.
C) contains subtle resale.
D) mentions a business objective.
E) is handwritten.
Q4) How important is it to avoid abbreviations and use correct punctuation and capitalization when using IM?
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Chapter 7: Persuasive Messages
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) When you write a persuasive message to your superiors,you should use the direct organizational plan.
A)True
B)False
Q2) When using a sales letter to promote a high-priced item,one idea is to involve the reader in a demonstration.
A)True
B)False
Q3) A persuasive message selling an idea will be more effective if you
A) show how the reader will benefit, directly or indirectly, from doing what you suggest.
B) provide extensive background information without including specifics.
C) reinforce background facts and figures in the first and last paragraphs.
D) focus on the proposal you're promoting, not on the reader.
E) ignore or downplay any reader objections when making your case.
Q4) In a persuasive letter,an irrelevant opening sentence can create confusion or risk losing the reader's goodwill.
A)True
B)False
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Chapter 8: Bad-News Messages
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Use the word however to prepare readers for the bad news that follows in the same sentence.
A)True
B)False
Q2) Your objective is to convey the bad news and retain the reader's goodwill.
A)True
B)False
Q3) When refusing a claim in which the customer's actions are responsible for the problem,you should use personalized language.
A)True
B)False
Q4) What are four common errors to avoid when ending a bad-news message? Provide an example of each.
Q5) Announcing a change in organizational policy that will have a negative impact on employees' calls for an indirect approach.
A)True
B)False
Q6) What should you consider when writing bad-news announcements? Give some examples of bad-news announcements.
Page 10
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Chapter 9: Planning the Report and Managing Data
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) A cover letter that accompanies a questionnaire should be written as a(n)____ letter.
A) request
B) bad-news
C) good-news
D) persuasive
E) informative
Q2) The big disadvantage of questionnaires is the low response rate,and those who do respond may not be representative (typical)of the population.
A)True
B)False
Q3) What is the main purpose of (a)a line chart,(b)a bar chart,and (c)a pie chart? Provide an example of an appropriate use of each type.
Q4) Using the OR search operator decreases the number of hits.
A)True
B)False
Q5) What is cross-tabulation and what does it enable a researcher to do? Provide an example of cross-tabulation.
Q6) Give some three examples of visual aids and show how they improve comprehension.
Page 11
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Chapter 10: Writing the Report
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) The three distinct steps for revising reports are
A) Clarity, conciseness, and redundancy
B) Tone, language, and wordiness
C) Content, style, and correctness
D) Passive voice, action verbs, and mechanics
Q2) You should avoid using he as a generic pronoun when referring to an unidentified person.
A)True
B)False
Q3) Rewrite the following sentence to reflect appropriate pronoun use in a business report: I recommend that the company reduce its workforce by 5%.
Q4) Define plagiarism and briefly explain its consequences in the classroom environment and on the job.
Q5) Write a conclusion and a recommendation for the following findings: The population in Orem has increased by 18% in the last two years.Customers must wait an average of ten minutes to conduct business with a teller at our bank.
Q6) How does preparing an outline help the report writer?
Q7) Define paraphrasing.
Q8) Give two reasons why we document sources in writing reports.
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Chapter 11: Oral Presentation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) A good way to minimize your anxiety about giving a presentation is to
A) tell the audience how nervous you are.
B) consider that people will remember how you speak, not what you say.
C) avoid eye contact with audience members.
D) overprepare by practicing frequently.
E) remember that audiences sympathize with and trust a presenter who lacks confidence.
Q2) When you plan an oral presentation,your first step is to analyze your audience.
A)True
B)False
Q3) One of the greatest challenges involved in rehearsing team presentations is
A) planning who will do the research and who will deliver each part of the talk.
B) how to prepare a presentation template to ensure consistency.
C) avoiding nonverbal signs that weaken the case.
D) assigning roles too early in the project.
E) coordinating introductions and transitions.
Q4) Two effective ways to open an oral presentation are to present a hypothetical quote and to state a startling fact.
A)True
B)False
Page 13
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Chapter 12: Employment Communication
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/38475
Sample Questions
Q1) What should you include and what should you not include in the identification section of a résumé?
Q2) Your job-application letter should not
A) include specific evidence of your qualifications.
B) show confidence in yourself and your abilities.
C) mention the minor points of your résumé.
D) stress reader benefits.
Q3) If you only worked part-time while in college,you should omit this information from your résumé.
A)True
B)False
Q4) If you have little or no work experience,your résumé should A) use the chronological organizational pattern, putting job history first.
B) show how skills you developed through volunteering or civic groups are transferable to the job.
C) omit any volunteer work because you were not paid for these activities.
D) subordinate statements of minor accomplishments that are directly related to the job.
Q5) Define the difference between solicited cover letters and unsolicited cover letters.
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