Business Communication
Test Questions
Course Introduction
Business Communication explores the strategies and skills necessary for effective communication within a business environment. The course covers various forms of communication, including written, verbal, and nonverbal methods, and emphasizes the importance of clarity, professionalism, and audience awareness in crafting messages. Students will learn to prepare business documents, deliver presentations, negotiate, and work collaboratively in teams. Through real-world case studies, exercises, and simulations, participants develop the ability to communicate persuasively and efficiently in diverse workplace scenarios, strengthening both interpersonal and organizational communication competencies.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
Available Study Resources on Quizplus
11 Chapters
1304 Verified Questions
1304 Flashcards
Source URL: https://quizplus.com/study-set/299
Page 2
Chapter 1: Introduction to Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/4962
Sample Questions
Q1) An egocentric communicator is one who
A)creates messages without giving much thought to the person who is listening.
B)creates messages intended only to make him/herself look good.
C)wishes to control the communication.
D)believes that his/her own method of communication is the best one.
Answer: A
Q2) Communication theorists have noted that whenever we communicate with another person, there are really at least ________ "people" involved.
A)2
B)4
C)6
D)8
Answer: C
Q3) Discuss the four myths of communication.
Answer: More words will make the meaning clearer; meanings are in words; information equals communication; and interpersonal relationship problems are always communication problems.
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Interpersonal Communication and Self
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/4963
Sample Questions
Q1) A woman never thought of herself as heroic until she went through seventy-two hours of labour before giving birth and then nursed her baby right after delivery.This illustrates that
A)others must tell us what we are like.
B)others must treat us in a manner that we like.
C)once a shy person, always a shy person.
D)through self observation we can discover qualities that allow us to assume different self-labels.
Answer: D
Q2) When we try to lose weight, we are
A)focusing on our social self.
B)responding to the discrepancy between our desired material self and our self-concept.
C)enhancing our looking glass self.
D)focusing on our spiritual self.
Answer: B
Q3) What is "facework'?
Answer: Facework is the use of communication to maintain one's own positive self-perception (self-face)or to support, reinforce, or even challenge someone else's self-perception (other-face).
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Interpersonal Communication and Perception
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/4964
Sample Questions
Q1) When you consciously attend to information you receive through your senses, you are
A)increasing your understanding of the perceptual process.
B)recognizing the elements to which you attribute meaning.
C)increasing your conscious awareness.
D)checking your perceptions.
Answer: C
Q2) Selective attention is the process
A)of focusing on specific stimuli.
B)of putting ourselves in situations that reinforce our attitudes, beliefs, values, or behaviours.
C)that occurs when we remember things we want to remember and forget or repress things that are uncomfortable, unpleasant, or unimportant to us.
D)of observing a small sample of someone's behaviour and then making a generalization about what the person is like based on that sample.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Listening and Responding
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/4965
Sample Questions
Q1) Impersonal responses have the effect of
A)creating distance and trivializing what you say.
B)creating a sense of awkwardness and embarrassment.
C)implying that the other person is more important than you.
D)creating indecisiveness.
Q2) Foul language or words that insult religious or ethnic cultures exemplify which type of listening barrier?
A)unchecked emotions
B)focus on personal agenda
C)information overload
D)external noise
Q3) When communicating with others in close relationships
A)we tend to put extra effort into our listening.
B)we take listening shortcuts.
C)we alternate quickly between speaking and listening.
D)we do not differ between listening to friends and strangers.
Q4) Give examples to explain which of the four listening styles are most like your own.
Q5) What can you do to ensure you are responding to others effectively regardless of the listening goal?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Verbal Communication Skills
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/4966
Sample Questions
Q1) Using words that disparage a perons's age, mental or physical ability, or social standing are examples of A)bypassing.
B)demeaning language.
C)polarization.
D)static evaluation.
Q2) The word "bus" brings to your mind a dependable vehicle that delivers you to campus in all kinds of weather safely and in relative comfort.The triangle of meaning has been completed with a A)symbol.
B)referent.
C)word.
D)thought.
Q3) The underlying principle to avoid biased language is
A)to be other-oriented and imagine how others will react to your words.
B)to keep abreast of changes in labels.
C)to adopt designations currently preferred by members of ethnic groups themselves.
D)to use the words and terms you are most comfortable using.
Q4) What are three benefits that can derive from using non-sexist language?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Non-Verbal Communication Skills
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/4967
Sample Questions
Q1) Personal space is the area in which we feel most comfortable A)conducting professional or business discussions.
B)distancing ourselves from others in a shopping mall.
C)conversing with those with whom we are well acquainted.
D)visiting with family and friends.
Q2) Some people are better at interpreting non-verbal communication.Who?
Q3) When we manipulate our appearance because we are attracted to someone, we are in the stage of A)appeals to invitation.
B)preening behaviour.
C)courtship readiness.
D)positional cues.
Q4) Imagine you are being interviewed for a job for which you are very qualified.However, you are not sure if you are connecting well with the interviewer. What can you do to more accurately read the non-verbal messages the interviewer may be sending?
Q5) Why are vocal cues important to interpersonal communication?
Q6) Describe the functions of eye contact.
Q7) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Conflict Management Skills
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/4968
Sample Questions
Q1) Awareness of differences becomes increasingly problematic during which stage?
A)resolution stage
B)frustration awareness stage
C)prior conditions stage
D)active conflict stage
Q2) Rather than simply understanding causes, effects, symptoms, etc., of a problem, it is advisable to
A)identify your own goals.
B)determine your partner's goals.
C)list overlapping goals.
D)generate multiple solutions.
Q3) The first stage in managing the problem is to
A)select the best solution.
B)analyze the problem.
C)determine the goal.
D)define the problem.
Q4) Describe the three different types of conflict.
Q5) In managing the problem, what are the steps in the problem solving process? Identify a conflict that you have recently experienced.Using the problem solving process, resolve the conflict.
9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Interpersonal Communication and Cultural Diversity
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/4969
Sample Questions
Q1) If you come from a high-context culture, you are likely to perceive individuals from a low-context culture as being
A)less attractive.
B)more knowledgeable.
C)more trustworthy.
D)more attractive.
Q2) To make our message more understandable or to accomplish our goals more effectively, we
A)adapt our communication to the other person.
B)rely on our partner to convey their understanding to us .
C)need to speak slowly and more loudly to individuals from other cultures.
D)need to use simple words and short sentences.
Q3) A learned system of knowledge, behaviour, attitudes, beliefs, values and norms that is shared by a group of people is a
A)sub-culture.
B)co-culture
C)counter-culture
D)culture.
Q4) Discuss the differences between masculine and feminine cultural perspectives.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Understanding Interpersonal Relationships
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/4970
Sample Questions
Q1) Which of the following is NOT an aspect of negotiating power?
A)Decide who will be the dominant and who will be the submissive partner.
B)Assess needs and their fulfillment in the relationship.
C)Identify need-based conflicts and tensions.
D)Directly discuss power issues.
Q2) Explain how the elements of short-term initial attraction and long-term maintenance attraction work.
Q3) Which of the following is NOT one of the three dialectical tensions?
A)connectedness versus autonomy
B)predictability versus novelty
C)openess versus closedness
D)physical appearance versus proximity
Q4) An interpersonal relationship is
A)those connections we make with other people through interpersonal communication.
B)a connection we establish when we communicate with another person.
C)our shared perception of another person.
D)the expectations we bring to a relationship.
Q5) How can the balance of power be negotiated in a relationship?
Q6) Discuss social exchange theory as an economic model of relationships
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
Available Study Resources on Quizplus for this Chatper
128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/4971
Sample Questions
Q1) Exploration is marked by partners engaging in
A)passively acquiring information about each other.
B)sharing more in-depth information about each other.
C)engaging in risky self disclosure.
D)personalized and synchronized communication.
Q2) Since the scripted nature of initial interactions limits our ability to achieve an in-depth understanding of another person
A)ask questions.
B)don't put too much into initial interactions.
C)present yourself in a positive manner.
D)observe and act on approachability cues.
Q3) Compare and contrast indirect and direct strategies for ending a relationship.
Q4) When a relationship runs down like a dying battery, it is ending through
A)sudden death.
B)withdrawal.
C)fading away.
D)incrementalism.
Q5) What are the stages in the ending of a relationship according to Steve Duck?
Q6) What are the three ways relationships end and how does each work?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Interpersonal Relationships at Home, Through
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/4972
Sample Questions
Q1) Behaviour in the workplace that results in discomfort and/or interference with the job.
A)Upward communication
B)Quid pro quo
C)Sexual harassment
D)Downward communication
E)Hostile environment
F)Horizontal communication
G)Outward communication
Q2) e-mail
A)natural family
B)asynchronous
C)extended family
D)blended family
E)synchronous
Q3) Which of the following is NOT an example of how workplace friendships develop?
A)similarity in age and status
B)similar interests
C)sharing tasks
D)proximity
To view all questions and flashcards with answers, click on the resource link above.
Page 13