Business Communication Test
Bank
Course Introduction
Business Communication is a foundational course that explores the principles and practices of effective communication within a business context. Students will learn to craft clear, concise messages for various professional purposes, including emails, reports, proposals, presentations, and meetings. The course emphasizes both written and verbal communication, intercultural awareness, and the use of communication technology in the workplace. By developing critical thinking and audience analysis skills, students will be equipped to deliver persuasive and professional communications essential for career success in a global business environment.
Recommended Textbook
Public Speaking Handbook 5th Edition by Steven
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18 Chapters
900 Verified Questions
900 Flashcards
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A. Beebe
Page 2
Chapter 1: Introduction to Public Speaking
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Sample Questions
Q1) Elocution is the expression of emotion through posture,movement,gestures,facial expression,and voice.
A)True
B)False
Answer: True
Q2) One of the empowering resources that you develop by studying public speaking is _______,or the ability to listen and analyze information you hear so that you can judge its accuracy and relevance.
A)critical thinking
B)adaptation
C)comprehension
D)empowerment
Answer: A
Q3) List and briefly define the five factors in the "communication as action" process.
Answer: 1)Source-the public speaker
2)Message-the speech itself-both what is said and how it is said
3)Channels-visual & auditory-words,vocal cues,nonverbal symbols,and visual aids
4)Receiver-the individual audience member
5)Noise-anything that interferes with the communication transaction.
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Chapter 2: Speaking With Confidence
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Sample Questions
Q1) With the _______ style of communication apprehension,your heart rate will be the highest when speaking publicly,however some people use this high level to enhance their performance and use the fear to motivate them to prepare and be at their best.
A)average
B)insensitive
C)inflexible
D)confrontation
Answer: C
Q2) How does "knowing your audience" help build your confidence as a speaker?
Answer: The more you can anticipate the kind of reaction your listeners will have to your speech,the more comfortable you will be in delivering your message.An audience-centered speaker focuses on connecting to listeners rather than focusing on fear.
Q3) Anxiety about a speech assignment decreases and confidence increases when speakers closely follow the directions and rules for developing a speech.
A)True
B)False
Answer: True
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4
Chapter 3: Presenting Your First Speech
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Sample Questions
Q1) Different cultures have radically different expectations about public speaking.
A)True
B)False
Answer: True
Q2) Audience analysis should only be performed at the beginning of preparing your speech.
A)True
B)False
Answer: False
Q3) What are the three types of general purposes for speeches?
A)to inform,to persuade,to entertain
B)to entertain,to inspire,to elaborate
C)to elucidate,to elaborate,to entertain
D)to persuade,to elaborate,to convince
Answer: A
Q4) A ______ statement identifies the audience response you desire.
Answer: specific purpose
Q5) To be _______,you need to first identify and then analyze information about your listeners.
Answer: audience-centered
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Chapter 4: Speaking Freely and Ethically
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Sample Questions
Q1) Speakers who use false claims to tug at the emotions of the audience,instead of using sound evidence and logical arguments,are examples of
A)untrustworthy speakers.
B)unimaginative speakers.
C)ineffective speakers.
D)unethical speakers.
Q2) If you use someone else's idea or opinion in a speech,you do not need to credit the source unless you quote that person verbatim.
A)True
B)False
Q3) The student who refuses to cheat on a test,the employee who will not call in sick to gain an extra day of vacation,and the property owner who does not claim more storm damage than she actually suffered have all made choices based on _____.
Q4) Ethical considerations should guide every step of the public speaking process.
A)True
B)False
Q5) The right to speak freely must be balanced with the obligation to speak _____.
Q6) Free speech is protected by the _____ Amendment.
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Chapter 5: Listening to Speeches
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Sample Questions
Q1) When listeners assign meaning and make sense of what they have heard,they have _____ the message.
A)selected
B)attended
C)understood
D)remembered
Q2) Being a selfish listener can help you to maintain your powers of concentration.
A)True
B)False
Q3) Discuss the barriers to effective listening by listing the five barriers and what the speaker and listener can do to overcome each barrier.
Q4) _____ is the process of using symbols to create meaning to achieve a goal.
A)Inference
B)Rhetoric
C)Critical thinking
D)Logic
Q5) When you prejudge a message,your ability to understand it increases. A)True
B)False
Q6) _____ are words,images,and nonverbal cues that create meaning for others.
Page 7
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Chapter 6: Analyzing Your Audience
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Sample Questions
Q1) The segment of your audience that you most want to address or influence is the A)target audience.
B)intended audience.
C)diverse audience.
D)influential audience.
Q2) Strict time-limit expectations do not normally occur outside of the public-speaking class.
A)True
B)False
Q3) _____ reflects an individual's likes or dislikes.
Q4) When analyzing your audience's attitudes toward a topic,it is helpful categorize the group along various dimensions.What are these dimensions and provide an example of each.
Q5) Audience analysis is the process of examining information about those who are expected to present speeches.
A)True
B)False
Q6) A _______ audience has externally imposed reasons for being there
Q7) A _____ is an enduring concept of good and bad,right and wrong.
Page 8
Q8) A _____ is an individual's perception of what is true or false.
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Chapter 7: Developing Your Speech
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Sample Questions
Q1) In her speech Tonya says,"Tonight,I'm going to discuss with you two reasons why everyone should recycle,including cost-saving benefits and the problems waste creates in the environment." This statement is
A)a general purpose statement.
B)an attention-getting device.
C)a preview of main ideas.
D)a specific purpose statement.
Q2) By contemplating which topics reflect the audience,occasion,and speaker,you will automatically produce a good topic.
A)True
B)False
Q3) A _______ is a complete declarative sentence that summarizes your speech.
A)general purpose
B)specific purpose
C)central idea
D)blueprint
Q4) State the guidelines for preparing a specific purpose.
Q5) Once you have generated your main ideas,you can add a preview of those main ideas to your central idea to produce a _______ for your speech.
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Chapter 8: Gathering and Using Supporting
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Q1) A newspaper that prints the result of research study performed by the Mayo Clinic is considered a _______ source.
Q2) List and explain the seven different types of supporting material.
Q3) Differentiate between a literal and figurative analogy and provide an example of each.
Q4) An ______ is a statement that makes clear how something is done or why it exists in its present form or existed in its past form.
Q5) Libraries' collections of books are called the A)card catalog.
B)circulation.
C)stacks.
D)indexes.
Q6) Academic Search Complete and JSTOR are examples of A)Web browsers.
B)Web directories.
C)full-text databases.
D)search engines.
Q7) List and explain five research strategies.
Page 10
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Chapter 9: Organizing and Outlining Your Speech
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Q1) In his speech on varying explanations of how the earth came into existence,Eduardo begins with opinions,moves to inferences,and uses scientific facts in support of his last point.What principle of supporting material organization is Eduardo reflecting in his speech?
A)primacy-recency
B)"soft" to "hard" evidence
C)complexity
D)specificity
Q2) When you use geometric shapes to sketch how all the main ideas,subpoints,and supporting material of a speech relate to the central idea and to one another,you are using a technique called ______.
Q3) In Daryl's speech on football,he tells the audience in the introduction that he is going to discuss the history of the sport,some of the rules,and the cardiovascular benefits of playing football.What type of signpost is Daryl demonstrating?
A)a transition
B)a preview
C)an internal summary
D)an external summary
Q4) ______organization is based on location or position.
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Chapter 10: Introducing Your Speech
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Sample Questions
Q1) An anecdote is a
A)persuasive argument used to counteract the thesis statement.
B)brief story or illustration.
C)way of including expert testimony in the introduction.
D)set of startling statistics.
Q2) A speaker who describes his/her main points as part of the introduction is utilizing an
A)credibility statement.
B)specific purpose statement.
C)preview statement.
D)internal summary.
Q3) A credibility statement is an organizational strategy called a signpost.
A)True
B)False
Q4) A way to establish proximity is to tell the audience of your personal experience with your topic.
A)True
B)False
Q5) Explain the purpose of using a startling fact or statistic in a speech introduction and provide an example of how you could use one.
Page 12
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Chapter 11: Concluding Your Speech
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Q1) Explain why speakers utilize the principle of proximity and how it works.
Q2) In addition to reemphasizing the central idea of the speech,the conclusion is also likely to restate the ________.
Q3) In his speech about registering to vote,Dan explains the new legislation that allows voter registration to coincide with driver's license renewal.He concludes the speech by stating that any person who is not registered should go by one of the locations that he has listed on the chalkboard and register in time for the next election.Finally,Dan reiterates: "Everyone please register to vote; it's your right and your duty as a citizen." In this example,Dan is using
A)a personal reference.
B)an inspirational appeal.
C)a statement to motivate the audience to respond.
D)an effective summary of the speech's main points.
Q4) You should not restate your main ideas in your speech conclusion because it makes your speech too repetitive.
A)True
B)False
Q5) Give an example of how to use a reference to the introduction in a speech conclusion.
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Chapter 12: Using Words Well: Speaker Language and Style
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Sample Questions
Q1) Oral communication often uses a rather formal language and structure.
A)True
B)False
Q2) What linguistic theory asserts that the more concrete your words,the clearer your communication?
A)specific semantics
B)theoretical linguistics
C)general semantics
D)abstract linguistics
Q3) When speaking,you can look your listeners in the eye and talk to them directly.This demonstrates that oral language is
A)less repetitive than written language.
B)less precise than written language.
C)more formal than written language.
D)more personal than written language.
Q4) Language used by speakers during momentous or overwhelming times is known as A)specialized jargon.
B)crisis rhetoric.
C)personification.
D)vernacular.
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Chapter 13: Delivering Your Speech
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Q1) Marian is speaking to a group from China,which she knows is a high-context culture.How should she adapt her delivery style to this culture?
A)Marian should deliver her speech slowly with little movement.
B)Marian should wear white because it stands out well.
C)Marian should use subtle gestures in her delivery.
D)Marian should use the same vocal inflection as they do.
Q2) ________ behaviors such as eye contact,appropriate gestures,and physical closeness enhance the quality of relationship between the speaker and listeners.
A)Stationary
B)Immediacy
C)Delivery
D)Concurrence
Q3) When a speaker delivers a speech word for word from memory without using notes,he/she is practicing _______ speaking.
Q4) Emotional contagion theory suggests that people tend to "catch" the emotions of others.
A)True
B)False
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15
Chapter 14: Designing and Using Presentation Aids
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Sample Questions
Q1) The problem with using printed photos as presentation aids is that they are usually too small to be seen clearly from a distance.
A)True
B)False
Q2) On her way to public speaking class,Delaney decided to add one last presentation aid to her speech.Was this a good idea?
A)Yes; the more creative the presentation aids,the better the speech will be.
B)Yes; if Delaney was certain that the presentation aid would make a difference.
C)No; because Delaney did not have a chance to rehearse with the new aid.
D)No; you should never use more than one presentation aid.
Q3) Kayt had carefully planned presentation aids for her speech on "Quilting." She demonstrated how to sew together the squares by hand,which required her to concentrate on the quilt.What guideline for using presentation aids did Kayt violate?
A)Kayt did not select a visually stimulating aid for her audience.
B)Kayt did not rehearse with her visual aid before the presentation.
C)Kayt focused on the presentation aid instead of the audience.
D)Kayt should have passed a finished quilt square around to the class instead.
Q4) Identify and explain six guidelines for using handouts effectively.
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Page 16
Chapter 15: Speaking to Inform
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Sample Questions
Q1) Maintaining interest occurs when a listener accurately interprets the intended meaning of a message.
A)True
B)False
Q2) What kind of speech focuses on a process or how something works?
A)a speech about an event
B)a speech about a procedure
C)a speech about an object
D)a speech about a person
Q3) Speeches about objects may be organized topically or chronologically,but not spatially.
A)True
B)False
Q4) People who learn best by seeing words in print are a visual print learners.
A)True
B)False
Q5) Explain the difference between pedagogy and andragogy,and identify the five andragogical principles.
Q6) Speeches about objects may be organized topically,chronologically,or _______.
Q7) _______ is the art and science of teaching children.
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Chapter 16: Understanding Principles of Persuasive Speaking
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Sample Questions
Q1) When Jeri tries to persuade her listeners to take action against corporations who pollute community waterways,she is appealing to the listeners'
A)security and safety needs.
B)physiological needs.
C)social needs.
D)self-esteem needs.
Q2) Aristotle believed that in order to be credible,a public speaker should be ethical,possess good character,have common sense,and be concerned for the well-being of the audience.
A)True
B)False
Q3) According to Abraham Maslow,the need to achieve one's highest potential is referred to as _______.
Q4) The process of changing or reinforcing attitudes,beliefs,values,or behavior is A)persuasion.
B)logic.
C)argument.
D)motivation.
Page 18
Q5) A ________ is a characteristic of something that you are describing.
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Chapter 17: Using Persuasive Strategies
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Sample Questions
Q1) Quintilian,a Roman teacher of public speaking,felt that effective public speakers should be
A)polished and prepared in the speaking situation.
B)charming and charismatic.
C)people of good character.
D)quick-witted.
Q2) A fallacy is false reasoning that occurs when someone attempts to persuade without adequate evidence or with arguments that are irrelevant or inappropriate.
A)True
B)False
Q3) The either/or fallacy is the oversimplification of an issue into a choice between only two outcomes or possibilities.
A)True
B)False
Q4) When persuading a neutral audience,you should ask listeners for an immediate show of support.
A)True
B)False
Q5) What is a fallacy? List and describe three types of common fallacies.
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Chapter 18: Speaking for Special Occasions and Purposes
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Q1) When you make a speech nominating someone for an elected office or award,what should you be sure to mention?
A)the history and significance of the award or office
B)past winners or office-holders who are in the audience
C)funny stories that might be associated with the nominee
D)the nominee's qualifications for this award or office
Q2) Renton has been asked to present his colleague,Rebecca,with the "Journalist of the Year" award.What should he remember to say in this speech?
A)He should quickly announce the recipient's name and let her talk about the award.
B)He should talk about the last recipient of the award and his accomplishments.
C)He should briefly refer to the occasion and mention the significance of the award.
D)He should mention that his colleague has been nominated for this award twice before.
Q3) A eulogy is a speech delivered during ceremonies held in memory of some past event and/or the persons)involved.
A)True
B)False
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