Business Communication
Test Bank
Course Introduction
Business Communication focuses on developing the written, oral, and interpersonal communication skills essential for success in the modern business environment. The course covers key principles of clear and persuasive messaging, effective collaboration, business correspondence, digital communication platforms, presentations, and cross-cultural communication. Students will learn to tailor their communication strategies to different stakeholders, enhance their professional image, and resolve conflicts constructively. Through practical exercises, case studies, and real-life scenarios, participants gain the confidence and competence required to communicate efficiently and ethically in diverse organizational settings.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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15 Chapters
3025 Verified Questions
3025 Flashcards
Source URL: https://quizplus.com/study-set/202
Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/2934
Sample Questions
Q1) Intellectual capital refers to:
A)the percentage of information available that is actually used productively by the organization.
B)the stock of knowledge that resides in an organization.
C)the total cost of computers and other ''intelligent'' machines in the organization.
D)how much money an organization spends on training and development.
E)the cost of hiring a typical employee.
Answer: B
Q2) The contingency anchor of organizational behaviour states that
A)we should have a second OB theory to explain the situation in case our first choice doesn't work.
B)a particular action may have different consequences in different situations.
C)there is usually one best way to resolve organizational problems.
D)OB theories must view organizations as systems that need to adapt to their environments.
E)All of the answers are correct.
Answer: B
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3
Chapter 2: Individual Behaviour
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) Showing up at work when one's capacity to perform is significantly diminished by sickness, fatigue, personal problems, or other factors is an example of:
A)organizational citizenship behaviour
B)presenteeism
C)employee loyalty
D)workaholic behaviour
E)counterproductive work behaviour
Answer: B
Q2) Agreeableness, extraversion, and conscientiousness are three of the ''Big Five'' personality dimensions.
A)True
B)False
Answer: True
Q3) The relationship between personality and workplace behaviour is weak, because so much about behaviour is dependent on situational factors.
A)True
B)False
Answer: False
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Chapter 3: Perceiving Ourselves and Others in Organizations
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/2936
Sample Questions
Q1) The process of receiving information about and making sense of the world around us is called:
A)social learning.
B)perception.
C)social identity.
D)personal identity.
E)projection.
Answer: B
Q2) The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.
A)True
B)False
Answer: False
Q3) Self-efficacy is similar to self-effacing behaviour.
A)True
B)False
Answer: False
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Chapter 4: Workplace Emotions
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260 Verified Questions
260 Flashcards
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Sample Questions
Q1) Continuance commitment is a calculative decision to remain with the organization, rather than an emotional attachment to the firm.
A)True
B)False
Q2) According to a major study, most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.
A)True
B)False
Q3) Eustress refers to
A)the process of emotional exhaustion, cynicism, and reduced efficacy resulting from prolonged exposure to stress.
B)any stressful situation that causes the employee to experience involuntary fits of laughter.
C)the healthy, positive, constructive outcome of stressful events and the stress response.
D)stress experienced by anyone who is less than 25 years old.
E)the degree of physiological, psychological, and behavioural deviation from healthy functioning.
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Chapter 5: Foundations of Employee Motivation
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255 Verified Questions
255 Flashcards
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Sample Questions
Q1) Four-drive theory recommends that organizations rely on financial rewards rather than non-financial rewards to motivate employees.
A)True
B)False
Q2) Expectancy theory is a useful model that explains motivation
A)True
B)False
Q3) According to equity theory, feelings of inequity can be reduced by all of the following EXCEPT:
A)disassociating inputs from outcomes.
B)changing the comparison other.
C)actually altering inputs or outcomes.
D)leaving the field.
E)cognitively distorting inputs and outcomes.
Q4) In the equity theory model, a 'comparison other' is an individual or group of people against whom the person compares his or her outcome/input ratio.
A)True
B)False
Q5) Contrast intrinsic and extrinsic motivation.
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Chapter 6: Applied Performance Practices
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Empowerment flourishes in organizations that have a learning orientation culture
A)True
B)False
Q2) Mental imagery is one of the most beneficial outcomes of job enrichment
A)True
B)False
Q3) Which of these performance-based rewards tends to create the lowest individual performance-to-outcome expectancy?
A)Share options
B)Team bonuses
C)Gainsharing
D)Individual piece rates
E)Individual commissions
Q4) NuGlass Ltd. manufactures glass for commercial products. The production process has several interdependent tasks and employees in those tasks need to coordinate their work for maximum efficiency and effectiveness. Management wants each employee to learn several jobs so that the production group can be more flexible. Describe one type of reward system that would best motivate employees to learn several jobs, and identify a potential disadvantage of this reward system.
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Chapter 7: Decision Making and Creativity
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184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/2940
Sample Questions
Q1) Employee involvement mainly refers to controlling resources for one's own job.
A)True
B)False
Q2) According to almost all organizational behaviour research, intuitive decision making causes us to make wrong decisions.
A)True
B)False
Q3) Intuition includes any emotional signals we experience regarding a situation.
A)True
B)False
Q4) Senior management at Candoo Graphics has numerous administrative and client problems. In the past, the company assigned one person (typically a senior executive or department manager) to solve each problem alone. Although no one was prevented from discussing these issues with colleagues, the macho style of most managers was that they could overcome the challenging assignment without anyone's help. The results were usually adequate, but rarely exceptional. A few were disastrous. Senior management is now considering involving employees in these decisions, but it isn't sure how employee involvement makes a difference. Explain to Candoo's managers how employee involvement potentially results in more effective decisions.
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Chapter 8: Team Dynamics
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281 Verified Questions
281 Flashcards
Source URL: https://quizplus.com/quiz/2941
Sample Questions
Q1) Some informal groups exist primarily to satisfy the drive to bond
A)True
B)False
Q2) Team members typically hold one or more formal roles in the team as well as roles that they informally fulfill at various times.
A)True
B)False
Q3) When members shift from viewing the team as something "out there" to something that is part of themselves, they are developing_.
A)team identity
B)altruistic tendencies
C)team equilibrium
D)team responsibility
E)social conscience
Q4) Trust occurs when we have positive expectations about another party's intentions and actions toward us in situations involving vulnerability.
A)True
B)False
Q5) Describe the distinctive features of a typical self-directed team.
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Chapter 9: Communicating in Organizations
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175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/2942
Sample Questions
Q1) The capacity of a communication method to transmit information is known as
A)media richness.
B)channel noise.
C)information load.
D)channel frequency.
E)media amplitude.
Q2) Written messages have the advantage of presenting more technical detail than can occur through conversation.
A)True
B)False
Q3) What effect do public websites dedicated to company gossip have on the corporate grapevine?
A)These websites have almost completely replaced the corporate grapevine.
B)These websites allow corporate leaders to control the corporate grapevine.
C)These websites extend grapevine information to anyone, not just employees connected to social networks.
D)These websites do all of these things.
E)These websites have no effect on the corporate grapevine.
Q4) Describe four functions of communication.
Q5) Comment on the accuracy of the following statement:
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Chapter 10: Power and Influence in the Workplace
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) The right to control information flow in the organization is a form of legitimate power.
A)True
B)False
Q2) By engaging successfully in social networking, employees increase their
A)socialistic tendencies.
B)social power.
C)expert power and centrality, but not referent power.
D)centrality.
E)social capital.
Q3) Soft influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.
A)True
B)False
Q4) Silent authority and deference to authority are related concepts.
A)True
B)False
Q5) People who have expertise tend to have more influence using persuasion
A)True
B)False
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Chapter 11: Conflict and Negotiation in the Workplace
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189 Verified Questions
189 Flashcards
Source URL: https://quizplus.com/quiz/2944
Sample Questions
Q1) The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.
A)True
B)False
Q2) Two employees with incompatible goals are less likely to experience conflict.
A)True
B)False
Q3) Differentiation conflict can also manifest due to incongruent values
A)True
B)False
Q4) Managers should arbitrate decisions when employees cannot resolve their differences alone.
A)True
B)False
Q5) Inquisition is the most effective third-party conflict resolution method for managers in organizational settings.
A)True
B)False
Q6) Briefly describe the five interpersonal conflict handling styles.
Page 13
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Chapter 12: Leadership in Organizational Settings
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187 Verified Questions
187 Flashcards
Source URL: https://quizplus.com/quiz/184622
Sample Questions
Q1) What is the relevance of emotional intelligence in leadership?
A)Emotional intelligence is one of the most frequently identified contingencies of employees when choosing the best leadership style.
B)Emotional intelligence is the psychological condition that makes people want to believe that leaders make a difference.
C)Researchers who conduct leadership studies tend to have a higher level of emotional intelligence than researchers who study other organizational behaviour topics.
D)Emotional intelligence is one of the attributes of effective leaders.
E)Emotional intelligence is not relevant to the study of leadership.
Q2) Which of the following would be considered a leadership substitute?
A)Employees with extensive experience
B)Supportive colleagues
C)Skilled employees
D)Performance-based reward systems
E)All of these are leadership substitutes.
Q3) Some experts believe charisma is an element of transformational leadership.
A)True
B)False
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14
Chapter 13: Designing Organizational Structures
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) A divisionalized structure works best where the organization
A)is expanding into several distinct product and/or client groups.
B)operates in one market with one product and one client group.
C)wants to assign the most power to executives responsible for technical expertise in the organization.
D)wants to maintain a strong centralized control over business activities.
E)has few employees.
Q2) In organizational structures, integrator roles serve mainly as:
A)an informal communication coordinating mechanism.
B)the main element in divisionalized structures.
C)one of four types of technology.
D)a form of standardization.
E)a form of direct supervision.
Q3) For which type of environment should organizations adopt an organic structure?
A)Dynamic environments
B)Munificent environments
C)Simple environments
D)Stable environments
E)Never; mechanistic structures are better than organic structures in all environments.
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Page 15
Chapter 14: Organizational Culture
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Employees with a transactional psychological contract
A)do not expect immediate correction to any short-term imbalances.
B)have a long-term attachment with a broad array of subjective expectations.
C)are more likely to engage in organizational citizenship behaviours.
D)have all of these.
E)have none of these.
Q2) When merging two organizations, a separation strategy is most commonly applied when
A)the acquired firm's culture doesn't work, whereas the culture of the acquiring firm does work.
B)a bicultural audit reveals that both companies have very similar cultures.
C)one company has an effective culture and employees at the other company would embrace that culture if applied to them.
D)the two organizations operate in distinct industries.
E)both companies have relatively weak cultures that are generally ineffective.
Q3) Organizational countercultures can potentially create conflict and dissension among employees.
A)True
B)False
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Page 16
Chapter 15: Organizational Change
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) In force field analysis, stability occurs when the driving forces and restraining forces are roughly of equal strength in opposite directions.
A)True
B)False
Q2) One of the main problems with employee resistance is that:
A)it wastes valuable time and other precious organizational resources.
B)it undermines the authority of management.
C)it decreases environmental stability.
D)change agents sometimes interpret it as relationship conflict.
E)All of these apply.
Q3) Which organizational change intervention is best known for its problem-solving approach to change?
A)Process consultation
B)Force field analysis
C)Paralegal learning structures
D)Appreciative inquiry
E)Action research
Q4) Outline the organizational change process based on the action research approach.
Q5) Describe why a strategic vision is a key element of leading change.
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