Business Communication
Test Bank
Course Introduction
Business Communication explores the essential principles and practices of effective communication within a professional context. The course covers the development of clear, concise, and persuasive messages for various business purposes, including reports, proposals, emails, and presentations. Students learn to adapt their communication strategies to diverse audiences, utilize technology for virtual interactions, and enhance interpersonal skills such as active listening and nonverbal communication. Emphasis is placed on cross-cultural communication, conflict resolution, teamwork, and ethical considerations, equipping learners with the tools to succeed in dynamic business environments.
Recommended Textbook
Canadian Organizational Behaviour 7th Edition by Steven McShane
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15 Chapters
2716 Verified Questions
2716 Flashcards
Source URL: https://quizplus.com/study-set/3202
Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/63393
Sample Questions
Q1) The emerging employment relationship in Canada is that people must give up their legal rights regarding employment discrimination in return for long-term employment.
A)True
B)False
Answer: False
Q2) The contingency anchor of organizational behaviour states that:
A) we should have a second OB theory to explain the situation in case our first choice doesn't work.
B) OB theories must view organizations as systems that need to adapt to their environments.
C) there is usually one best way to resolve organizational problems.
D) a particular action may have different consequences in different situations.
E) All of the answers are correct.
Answer: D
Q3) Organizational citizenship behaviours are usually described clearly in job descriptions.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Individual Behaviour, Personality, and Values
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193 Verified Questions
193 Flashcards
Source URL: https://quizplus.com/quiz/63386
Sample Questions
Q1) Schwartz's model organizes ____ into ______.
A) personality traits, six dimensions.
B) values, a hierarchy.
C) needs, three statistical formulas
D) values, ten dimensions.
E) emotions, a time line.
Answer: D
Q2) There is almost complete agreement among psychologists that personality is mostly formed by a person's childhood socialization.
A)True
B)False
Answer: False
Q3) Companies can improve employee role perceptions by describing the employee's assigned tasks clearly and providing meaningful performance feedback.
A)True
B)False
Answer: True
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Chapter 3: Perceiving Ourselves and Others in Organizations
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208 Verified Questions
208 Flashcards
Source URL: https://quizplus.com/quiz/63385
Sample Questions
Q1) The halo effect occurs when one characteristic of a person shapes our general impression of that person which,in turn,biases our perceptions about the other characteristics of that person.
A)True
B)False
Answer: True
Q2) A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do refers to:
A) self-serving bias.
B) recency effect.
C) false-consensus effect.
D) self-fulfilling prophecy.
E) personal identity.
Answer: C
Q3) People who learn to empathize with others are less likely to engage in attribution errors.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Workplace Emotions,attitudes,and Stress
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245 Verified Questions
245 Flashcards
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Sample Questions
Q1) Emotional intelligence is best described as:
A) a personality trait.
B) a set of abilities.
C) a form of organizational commitment.
D) an action-tendency indicating that the person is highly motivated.
E) a form of empathy.
Q2) Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.
A)True
B)False
Q3) Beliefs represent our perceptions about the attitude object.
A)True
B)False
Q4) The two types of organizational commitment are affective and afflictive.
A)True
B)False
Q5) Sexual harassment is a type of stressor.
A)True
B)False
Q6) Explain how an employee's attitudes might be affected by cognitive dissonance.
Page 6
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Chapter 5: Foundations of Employee Motivation
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201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/63383
Sample Questions
Q1) According to Maslow's needs hierarchy,after people have satisfied their physiological and safety needs,they are mainly motivated to fulfill their ______________ needs.
A) belongingness
B) growth
C) self-esteem
D) social esteem
E) existence
Q2) Which of these theories states that we are motivated by several needs,but the strongest source is the lowest unsatisfied need?
A) Four-drive theory
B) Needs hierarchy theory
C) Equity theory
D) Distributive justice theory
E) Learned needs theory
Q3) Human needs cluster more neatly around the three needs categories in ERG theory than the five needs categories in Maslow's needs hierarchy.
A)True
B)False
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Chapter 6: Applied Performance Practices
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) A large retail organization previously divided work among its four employee benefits staff into distinct specializations.One person answered all questions about superannuation (pension plans),another answered all questions about various forms of paid time off (e.g.vacations),and so on.These jobs were recently restructured so that each employee benefits person answers all questions for people in a particular geographic area.For example,one staff member is responsible for all employee benefits inquiries from anyone in a particular geographic region.This job restructuring is an example of:
A) self-leadership
B) job enrichment
C) job rotation
D) scientific management
E) job specialization
Q2) Which of the following is NOT a component of empowerment?
A) Impact
B) Meaning
C) Mental imagery
D) Self-determination
E) Competence
Q3) Compare and contrast gainsharing with employee share ownership plans.
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Chapter 7: Decision Making and Creativity
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169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/63381
Sample Questions
Q1) Task significance and autonomy are important conditions for creativity in organizations.
A)True
B)False
Q2) Escalation of commitment may be corrected by ensuring that those involved in choosing decision alternatives are also responsible for evaluating the implemented solution.
A)True
B)False
Q3) Which of the following is a potential problem when evaluating and choosing alternatives in decision making?
A) Limited information processing
B) Implicit favourite
C) Satisficing
D) All of these statements are potential problems
E) None of these statements are potential problems
Q4) Creativity occurs by redefining the problem,not just by finding a unique solution to the existing problem.
A)True
B)False
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Chapter 8: Team Dynamics
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256 Verified Questions
256 Flashcards
Source URL: https://quizplus.com/quiz/63380
Sample Questions
Q1) You have been asked to lead a complex software project over the next year that requires the full-time involvement of approximately 100 people with diverse skills and backgrounds.Using your knowledge of team size,how can you develop an effective team under these conditions?
Q2) Team members rarely conform to team norms unless other team members apply reinforcement or punishment.
A)True
B)False
Q3) Which of the following team environment factors is more important to virtual teams than to most conventional teams?
A) Reward systems
B) Information technologies
C) Organizational structure
D) Organizational environment
E) None of these team environment factors is more important to virtual teams than to conventional teams.
Q4) "Ideally,all work teams should have seven members,give or take one or two." Discuss the accuracy of this statement.
Q5) Describe the distinctive features of a typical self-directed team.
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Chapter 9: Communicating in Teams and Organizations
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/63379
Sample Questions
Q1) Empathy,emotional contagion,and anger are three types of noise in the communication process.
A)True
B)False
Q2) Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.
A)True
B)False
Q3) In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.
A)True
B)False
Q4) Empathy is explicitly identified in:
A) the communication process model.
B) the media richness model.
C) the active listening model.
D) all of these models.
E) none of these models.
Q5) Should companies try to eliminate grapevine communication? Explain your answer.
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Chapter 10: Power and Influence in the Workplace
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/63392
Sample Questions
Q1) Unions and professional associations explicitly or implicitly try to increase the non-substitutability of their members.Identify three strategies applied by these groups to increase non-substitutability and provide an example related to professions or unions for each strategy.
Q2) Organizational politics refers to any use of power to influence others.
A)True
B)False
Q3) Three general strategies to help organizations cope with uncertainty are prevention,creation and deception.
A)True
B)False
Q4) Coping with uncertainty is an important source of power in organizational settings.Identify two jobs in your university that have power because they cope with uncertainty.Be sure to discuss the reasons why this power exists.
Q5) When the issue is extremely important to listeners,the speaker's personal characteristics are more important than the message content in persuading listeners.
A)True
B)False
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Chapter 11: Conflict and Negotiation in the Workplace
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/63391
Sample Questions
Q1) According to one Canadian survey,most voluntary and involuntary employee turnover is triggered by workplace conflict.
A)True
B)False
Q2) Constructive conflict is one of the more serious forms of relationship conflict.
A)True
B)False
Q3) Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.
A)True
B)False
Q4) Constructive conflict is less likely to turn into relationship conflict when team members:
A) learn how to argue more forcefully with each other.
B) have higher emotional intelligence.
C) have high differentiation.
D) have competitive team norms.
E) use a forcing style of conflict resolution.
Q5) Why should leaders of diverse teams require better conflict management skills?
Page 13
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Chapter 12: Leadership in Organizational Settings
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) The behavioural perspective of leadership identified which two clusters of leadership behaviours?
A) Task-oriented and people-oriented.
B) Transformational and transactional.
C) Supportive and achievement-oriented.
D) Transformational and implicit.
E) Task-oriented and competency-based.
Q2) According to path-goal theory,directive leadership should be applied where the task is complex and the employee has an external locus of control.
A)True
B)False
Q3) Effective transformational leaders 'walk the talk' by making meeting agendas,work schedules and other executive symbols,patterns and settings more consistent with the strategic vision.
A)True
B)False
Q4) Transactional leaders are mainly change agents.
A)True
B)False
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Chapter 13: Designing Organizational Structures
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) The two fundamental requirements of all organizational structures are divisionalization and decentralization.
A)True
B)False
Q2) Which of these statements about decentralization is FALSE?
A) Organizations decentralize as they grow larger.
B) Different degrees of decentralization can occur simultaneously in different parts of the organization.
C) Organizations operating in diverse environments are more effective when they centralize decision making.
D) Large organizations should worry about having too much decentralization.
E) Large organizations that remain centralized tend to become less responsive to the external environment.
Q3) Employees working at the matrix level have two bosses.
A)True
B)False
Q4) In which of the four external environments would a network structure be effective?
Q5) What role does organizational strategy play in designing organizations?
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Chapter 14: Organizational Culture
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/63388
Sample Questions
Q1) When should organizations use reality shock?
A) When they want employees to develop better expectations of future work experiences.
B) When they want to ensure that employees develop a stronger loyalty to the organization.
C) When they want to help newcomers develop a stronger bond with coworkers and the organization.
D) Under all of these conditions.
E) Never; companies should minimize reality shock.
Q2) One problem with a strong organizational culture is that it increases conflict among employees within the company and makes it more difficult for them to understand each other.
A)True
B)False
Q3) Two companies should not merge if a bicultural audit determines that they have substantially different cultures.
A)True
B)False
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Chapter 15: Organizational Change
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Organizational systems such as,rewards,patterns of authority,career paths,and selection criteria are not reasons why employees resist change,because the choice to resist is internal rather than externally-based.
A)True
B)False
Q2) Action research is __________ activity.
A) a coercive
B) a problem-focused.
C) an autocratic
D) a parallel organization
E) a consultant-free
Q3) Unfreezing refers to:
A) getting one's own way in organizational politics.
B) a management practice used to discourage newcomers from staying with the organization.
C) ensuring that the change effort is diffused to others within the organization.
D) improving organizational communication.
E) producing a disequilibrium between the driving and restraining forces of change.
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