Business Communication
Test Bank
Course Introduction
Business Communication explores the principles and practices of effective communication within the business context. The course covers a range of topics, including verbal and nonverbal communication, professional writing, presentation skills, intercultural communication, and the use of digital tools in business interactions. Students learn to craft clear, concise messages, develop persuasive business documents, and deliver impactful presentations tailored to diverse audiences. By examining real-world case studies and engaging in practical assignments, learners acquire the skills necessary to communicate professionally and efficiently in various business settings, fostering both individual and organizational success.
Recommended Textbook
Organizational Behavior V 1.1 by
Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
Source URL: https://quizplus.com/study-set/3911
Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/77847
Sample Questions
Q1) Flat World Knowledge proves that firms can be successful by offering high quality content for _______ online.
Answer: free
Q2) Glen is interested in finding out how effective a new incentive program might be in an organization.He chooses two departments to focus upon in a company.One department works under the incentive program,one does not.This is an experimental design study.
A)True
B)False
Answer: True
Q3) Natalia administered the test to the job candidate three different times.She is looking at the scores and sees that they are 85,87 and 85 out of 100.She notes that the scores are fairly consistent or A)valid.
B)reliable.
C)strong.
D)relevant.
Answer: B
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Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) The Age Discrimination Act makes it illegal to discriminate against employees age 40 or older.
A)True
B)False
Answer: True
Q2) Define Hofstede's low-high uncertainty avoidance dimension and give an example of each type of culture.
Answer: A low uncertainty avoidance culture is comfor in unpredic situations and has high tolerance for ambiguity.An example is Russia,where companies do not have rule-oriented cultures. A high uncertainty avoidance culture prefers predic situations and has low tolerance for ambiguity.An example of this culture is Germany,where people prefer structure in their lives and like rules and procedures that manage situations.
Q3) Goodwill Industries is an advocate for ________.
A)survival of the fittest
B)sales tax
C)using interviews to weed out diverse applicants
D)diversity
Answer: D
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4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Self-monitoring is
A)the degree to which a person has overall positive feelings about himself.
B)the extent to which a person is capable of monitoring his/her actions and appearance in social situations.
C)the belief that one can perform a specific task successfully.
D)a person's inclination to fix what is perceived as wrong,change the status quo,and use initiative to solve problems.
Answer: B
Q2) Which of the following statements about applicant-matching software is true?
A)The software indicates that the best profile for salespeople includes personality traits like extraversion and sociability.
B)Faking answers on the software program is fairly easy so the candidates must be closely monitored as they respond to questions.
C)The software makes inquiries as to applicants' backgrounds and salary histories.
D)Companies using the software report increases in turnover rates,but substantially higher performance in the workplace.
Answer: C
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Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) All stress on the job is bad.
A)True
B)False
Q2) Which of the following statements regarding ethical behaviors in the workplace is true?
A)High levels of employee monitoring increase employee commitment to the organization.
B)High levels of employee monitoring increase work performance.
C)High levels of employee monitoring increase citizenship behaviors.
D)High levels of employee monitoring may reduce the frequency of unethical behaviors.
Q3) Predictors of _______________ include how we are treated at work,personality,positive work attitudes and age of the employee.
Q4) The importance of higher general mental ability for high performance is stronger for manual labor positions than management positions.
A)True
B)False
Q5) Give an example of when turnover is a problem and when turnover is beneficial to a firm.
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Alderfer's existence needs correspond to Maslow's A)social needs.
B)esteem needs.
C)self-actualization needs.
D)safety needs.
Q2) Clarissa emphasizes frequent harmonious interpersonal relationships.Clarissa has a high _________ _________ ______.
Q3) Esteem needs are
A)the need to bond with other human beings.
B)the desire to form lasting attachments.
C)the desire to feel important.
D)the freedom from an uncertain future.
Q4) Interactional justice is
A)the degree to which outcomes received from the organization are perceived to be fair.
B)the degree to which fair decision-making procedures are used to arrive at a decision.
C)the degree to which people are treated with respect,kindness and dignity in interpersonal interactions.
D)the belief that high levels of effort will lead to high performance.
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Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Write a SMART goal.
Q2) An organizational behavior instructor who develops a unique teamwork project for use in her classroom will have high ______________ with the project.
Q3) Which of the following statements is true about empowerment?
A)The notion of empowerment is appropriate for all employees.
B)Empowerment is a relatively easy concept to implement in the workplace.
C)Employees who are nervous about empowerment may also worry about the increased responsibility.
D)Empowerment is not related to job performance.
Q4) Research in Western countries suggests that empowerment is an effective tool to motivate employees.
A)True
B)False
Q5) Which of the following is NOT an outcome in the Hackman and Oldham job characteristics model?
A)organizational citizenship
B)performance
C)satisfaction
D)turnover
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Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) In the resistance phase of stress,an outside stressor jolts an individual insisting that something must be done.
A)True
B)False
Q2) Stress,or the body's response to a change that requires a physical,mental or emotional response,is always bad for the individual.
A)True
B)False
Q3) Research on emotional intelligence suggests that the emotion most helpful to creating a successful team is A)joy.
B)empathy.
C)flexibility.
D)self-control.
Q4) There are a variety of ways to lessen stress in the workplace.
A)True
B)False
Q5) What is cognitive dissonance?
Q6) Flexible scheduling is one approach to addressing _________-______ conflict.
Page 9
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Chapter 8: Communication
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162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/77840
Sample Questions
Q1) The process of translating ideas into words is ______________.
Q2) Recent surveys indicate that managers spend a majority of their time communicating with what group?
A)those external to the organization
B)superiors
C)subordinates
D)others that are internal to the firm (e.g.,those in other departments).
Q3) What has research shown to be true about nonverbal communication?
A)Nonverbal cues are only minimally important.
B)Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience.
C)When individuals are lying,they blink more frequently,shift their feet,and shrug more often.
D)Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message.
Q4) Men and women differ in their communication styles.When using analogies in their discussion,men reference ____________ and women reference ____
Q5) A ______________ originates the communication process.
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Empowered teams have the ___________ as well as the __________ to achieve their goals.
Q2) The norming stage in Tuckman's model of group evolution features
A)uncertainty,with observant,conflict avoidant group members who are trying to achieve several goals at once.
B)competent group members who work interdependently as part of a greater entity.
C)chaos with group members exploring power and influence roles.
D)high energy with group members committed to each other and the overall goal.
Q3) Marta has just been appointed a project team leader for the first time.She is interested in understanding key characteristics that could impact the success of her team.You are her supervisor and she is coming to see you tomorrow for advice.What are some of the key elements you will mention to her and what impact do they have upon a team?
Q4) A group is a cohesive coalition of people working together to achieve mutual goals while a team is a collection of individuals who interact with each other such that one person's actions have an impact on another's.
A)True
B)False
Q5) The task role of ____________ is includes "devil's advocate" behavior.
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) When two people who are in conflict emphasize problem solving and integration of each other's goals,they are utilizing a ____________ conflict handling style.
Q2) Alemeda has just been hired by an aluminum maker to negotiate supply agreements between the aluminum firm and various international companies.What are some cultural issues that Alemeda should keep in mind as she begins negotiations?
Q3) Personal conflicts can be good in certain circumstances,but task conflicts are never good.
A)True
B)False
Q4) Intrapersonal conflict can arise due to role ambiguity and role conflict.
A)True
B)False
Q5) Which of the following occupations is least likely to offer an employee a high-risk situation for workplace violence?
A)law enforcement
B)education
C)bartending
D)overnight gas station attendant
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Chapter 11: Making Decisions
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Give an example of a strategic decision and indicate who usually makes it.
Q2) Which of the following statements regarding the rational decision-making model is INCORRECT?
A)The decision maker should generate alternatives before establishing criteria.
B)The decision maker should make certain to clearly identify the problem before undertaking any other step.
C)Successful managers tend to be clear on what they want at the outset of the decision making process.
D)One research study indicated that no alternative generation occurred in 85% of the decisions examined.
Q3) One of the symptoms of ________ is the illusion of invulnerability that is shared by all group members and creates excessive optimism and encourages them to take extreme risks.
Q4) You work for a company that was a sub-contractor for the Challenger space shuttle.Cognizant of the groupthink that made the fateful launch decision,you want to ensure that such a condition does not exist in your firm.The company executives have decided that a seminar is necessary to define groupthink,its causes,and provide recommendations do avoid it in the future.You are in charge of that seminar.
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Page 13
Chapter 12: Leading People Within Organizations
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154 Verified Questions
154 Flashcards
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Sample
Questions
Q1) Expectancy theory suggests individuals are motivated when all of the following conditions are met EXCEPT
A)effort leads to high performance.
B)rewards lead to high performance.
C)rewards are valuable to the performer.
D)high performance will be rewarded.
Q2) A formal leader is one who holds a position of authority and may utilize the power that comes from that position as well as personal power to influence others.
A)True
B)False
Q3) Bob meets with his subordinates on a regular basis to share concerns and information with the group.He takes their feedback but makes decisions on his own.According to the leadership decision tree,Bob has a(n)_____________ decision-making style.
A)laissez-faire
B)consultative
C)group
D)autocratic
Q4) What is servant leadership?
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Chapter 13: Power and Politics
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The scarcer a resource is that you control,the more power you possess.
A)True
B)False
Q2) Compliance is when the target of influence not only agrees to your request,but actively supports it.
A)True
B)False
Q3) Social network analysis can reveal who can be trusted in an organization,who is important to decision making and even who is innovative.
A)True
B)False
Q4) Brokering power in a social network means you
A)have a high level role in a social network.
B)can introduce people to each other.
C)have expert power in a social network.
D)have resources that others in a social network desire.
Q5) Company presidents usually possess at least legitimate,coercive,and referent power.
A)True
B)False
Page 15
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Chapter 14: Organizational Structure and Change
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) During the change efforts,the organization should focus on big wins to demonstrate the success of the effort.
A)True
B)False
Q2) The new CEO of XYZ Corporation has developed a plan that will call for the restructuring of the organization from a functional structure to a matrix one.In his meeting with his subordinates,manager Ervin says,"This will be great.You will still work for this area and me,but you will have variety in that you will also all be reporting to a second manager for various projects to which you will be assigned.This new structure will only help grow this company." This is what kind of a reaction to change?
A)compliance
B)enthusiastic support
C)active resistance
D)passive resistance
Q3) Employees with more complete information are no more committed to the change effort than those who have less than complete information.
A)True
B)False
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Chapter 15: Organizational Culture
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) What are key factors in maintaining a firm's culture?
Q2) The behaviors that are punished,ignored or rewarded are likely to help determine how a culture evolves in a firm.
A)True
B)False
Q3) Design an onboarding program for a firm of your choice.Make sure to include what employee,leader and coworker roles will be during the onboarding.
Q4) "People are generally dishonest" is an example of a A)cultural orientation.
B)cultural artifact.
C)cultural value.
D)cultural assumption.
Q5) How are cultures created?
Q6) ___________ cultures are predictable,rule-oriented and bureaucratic.
Q7) Cultures that value fairness,supportiveness and respecting individual's rights are
Q8) Choose an organization and using the dimensions of culture,describe which dimensions are present in the firm.
17
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