Course Introduction
Business Communication Study Guide
Questions
Business Communication focuses on the principles and practices essential for effective communication in professional settings. The course covers various forms of business correspondence, including emails, memos, reports, and presentations, while emphasizing clarity, conciseness, and appropriate tone. Students learn strategies for organizing and delivering information, handling interpersonal and intercultural communication, and developing critical listening and feedback skills. Real-world case studies and practical assignments equip students to communicate persuasively and confidently in diverse business environments.
Recommended Textbook
Organizational Behavior 3rd Edition by Michael A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
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Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) _______________ is where associates are compensated based on the amount produced or sold.
A) Profit sharing
B) A piece-rate system
C) Gain-sharing
D) Merit pay
E) Skill-based pay
Answer: B
Q2) An organization is a collection of individuals whose members may change over time and who form a coordinated system of specialized activities for the purpose of achieving certain goals.
A)True
B)False
Answer: True
Q3) The goal of the strategic OB approach is to improve the performance of organizations.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) Our stereotypes lead us to believe that we have more factual information about an individual or group than we have in reality.
A)True
B)False
Answer: True
Q2) Geographic background is not considered a dimension of diversity.
A)True
B)False
Answer: False
Q3) Monolithic organizations tend to have:
A) extreme occupational segregation
B) a lack of occupational segregation
C) inconsistent occupational segregation
D) a tolerance for some occupational segregation
E) none of the above
Answer: A
Q4) Common measures of diversity effectiveness focus on _____ rewards.
Answer: external
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) American leaders of Euro Disney originally failed to understand some European workplace norms that produced a less friendly approach to guests in the park.
A)True
B)False
Answer: True
Q2) When early communication is not task-focused and positive, a phenomenon known as "swift trust" can occur.
A)True
B)False
Answer: False
Q3) High-involvement management provides associates with decision power and the information they need to use that power effectively.
A)True
B)False
Answer: True
Q4) _________is a phenomenon where trust develops rapidly based on positive, reciprocated task-related communications.
Answer: Swift trust
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Page 5
Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) It is well documented that people associate those who are physically _________ with positive qualities and those who are unattractive with negative qualities.
A) oriented
B) attractive
C) fit
D) unattractive
E) active
Q2) The variable ratio schedule is very common in:
A) baseball
B) softball
C) basketball
D) fishing
E) All of the above
Q3) The following is an example of positive reinforcement: if working harder and smarter removes the frown from a manager's face, then an associate may attempt to work harder and smarter.
A)True
B)False
Q4) Simulations represent _________models of reality.
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) A person displaying high emotional intelligence can:
A) accurately determine his own emotions
B) regulate the effect his emotions will have on others
C) regulate his emotions to achieve one's goals
D) all of the above are correct
E) none of the above
Q2) Achievement motivation and approval motivation are examples of personality concepts that reflect individual _______, rather than thought processes.
A) wants
B) preference
C) needs
D) perception
E) none of the above
Q3) An attitude is defined as a temporary mental state of readiness to feel and behave in a favorable or unfavorable way toward a specific person, object or idea.
A)True
B)False
Q4) Cognitive ability is more commonly referred to as __________.
Q5) Personality traits are relatively ________.
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Which of the three learned needs developed by McClelland has received the most attention by researchers?
A) power
B) affiliation
C) achievement
D) all of the above
E) none of the above
Q2) One reason organizations use goal setting to motivate associates is that having goals often helps to _________ individual motives with organizational goals.
Q3) Physiological needs such as water and food are the most basic need in Maslow's hierarchy of needs.
A)True
B)False
Q4) The highest level of need in the needs hierarchy is _____.
Q5) Research has generally supported Herzberg's two-factor theory.
A)True
B)False
Q6) ERG stands for:
Q7) W.L Gore & Associates has the goal of _________fairness.
Page 8
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Eustress is a ________ stress.
Q2) Dystress is referred to as ______ stress.
Q3) Job stress can be defined as a feeling that one's capabilities, resources, or needs _______ the demands or requirements of the job.
Q4) Individuals high in hardiness tend to have a strong internal commitment to their activities.
A)True
B)False
Q5) Define eustress, explain how some stress can be good, how too little stress can be bad, and describe a work or school situation that might involve eustress.
Q6) Evidence suggests that wellness programs provide benefits to:
A) the community
B) the customers
C) the employees
D) the organization
E) both C and D
Q7) _______is a situation in which different roles lead to conflicting expectations.
Q8) _________is the third leading cause of workplace fatalities.
Q9) Stress can be defined as ____ or _____.
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) The __________model suggests that because women often experience lack of power, lack of respect, and certain stereotypical expectations that result from cultural norms and stereotypes, they must behave differently from men to be more effective leaders.
Q2) LPC stands for:
A) Low Position Co-worker
B) Low Position Coordinate
C) Least Preferred Coordinate
D) Least Preferred Co-worker
E) Low Preferred Co-worker
Q3) Servant leadership is the opposite of transformational leadership.
A)True
B)False
Q4) The Ohio State studies looked at the leadership behavior of consideration and initiating structure.
A)True
B)False
Q5) _______leadership is based on the exchange relationship between followers and leaders.
Q6) A(n) _____leader is someone who is genuine and trustworthy.
Page 10
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Managers should be ________to communication that travels through informal channels.
A) oblivious
B) sensitive
C) unaware
D) blind
E) none of the above
Q2) During Hurricane Katrina, lack of ___________ led to terrifying rumors.
Q3) Two steps to effective listening are to stop talking and pay attention.
A)True
B)False
Q4) Many Asian cultures view being direct as rude and aggressive.
A)True
B)False
Q5) Communication systems in organizations affect:
A) reduced costs
B) productivity
C) quality services
D) absenteeism
E) All of the above
Page 11
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) The decision to focus on training instead of the defense of Pearl Harbor was an example of __________.
Q2) An associate who relies on _______ gathered directly by the five senses is said to use a sensing style.
A) intuitions
B) facts
C) emotions
D) perceptions
E) cognitions
Q3) People who prefer to rely on their emotions are said to use a _____style.
Q4) __________decisions are boundedly rational decisions.
Q5) Vulnerability is one of the symptoms that groupthink might be occurring.
A)True
B)False
Q6) According to Dawn Ostroff, ultimately the people who are successful in the TV business have a tacit ability to make right decisions based on a wide variety of inputs.
A)True
B)False
Q7) Decision making is a _______ activity.
Page 12
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Which of the following organizations is known for its effective teamwork?
A) Xerox
B) FedEx
C) Boeing
D) Harley-Davidson
E) All of the following are correct
Q2) All of the following affect team effectiveness EXCEPT:
A) team composition
B) team structure
C) team conjunctiveness
D) team processes
E) All of the above effect team effectiveness
Q3) The team liaison requires the leader to network with information sources both inside and outside the team.
A)True
B)False
Q4) Substantive conflict occurs when a team member disagrees about policies and procedures.
A)True
B)False
Page 13
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Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) ___________is a process through which two or more parties with different preferences attempt to agree on a solution.
A) Cooperation
B) Competition
C) Externalizing
D) Negotiation
E) Internalizing
Q2) The activities aimed at influencing the attitudes of the negotiating parties are referred to as attitudinal structuring.
A)True
B)False
Q3) People in ______cultures tend to view conflict as an inevitable and sometimes beneficial aspect of life.
A) Eastern
B) Western
C) Asian
D) Icelandic
E) All of the above
Q4) _______ is the conflict response most likely to result in a win-win outcome.
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Organic organizations have narrower spans of control and more management levels.
A)True
B)False
Q2) Newcomers are taught an organization's culture through socialization.
A)True
B)False
Q3) ____________is the degree to which associates and managers have jobs with narrow scopes and limited variety.
A) Specialization
B) Centralization
C) Decentralization
D) Formalization
E) none of the above
Q4) Organizational growth can be achieved through external development or internal acquisition.
A)True
B)False
Q5) Identify FedEx's corporate strategy and structure and explain how its strategy relates to its structure.
Q6) SBU stands for:
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Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Which of the following is the most important reason for including individuals who have informal credibility on the team of change leaders?
A) They are likely to have the best understanding of the change process.
B) They are less likely to embrace change than other associates.
C) They can influence associates and managers to accept change.
D) They want to maintain their power in the organization.
E) They are more likely to bring diverse viewpoints to the change process.
Q2) Associates and managers who resist on the basis of low tolerance for change fear the ________.
Q3) In current organizations, job enrichment might involve assigning _______ responsibilities related to interdependent tasks.
Q4) Identify each of the three phases in the change process as defined by Lewin, and provide an example of an activity related to each stage.
Q5) Three of the most important internal pressures for change are changes in the CEO or top management, natural life-cycle forces, and aspiration- evaluation discrepancies.
A)True
B)False
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Page 16