Course Introduction
Business Communication
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Business Communication focuses on developing the essential skills required for effective communication within a professional business environment. The course covers fundamental concepts and techniques in written, oral, and non-verbal communication, including the use of technology and digital media in a corporate setting. Students learn to craft professional documents such as emails, reports, proposals, and presentations, as well as strategies for successful interpersonal and group communication. Emphasis is placed on critical thinking, cultural awareness, and ethical considerations to enhance clarity, professionalism, and the overall impact of business messages.
Recommended Textbook
Understanding and Managing Organizational Behavior 6th Edition by Jennifer M. George
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18 Chapters
3054 Verified Questions
3054 Flashcards
Source URL: https://quizplus.com/study-set/1048
Page 2
Chapter 1: Introduction to Organizational Behavior
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/20781
Sample Questions
Q1) Global crisis management does not involve natural disasters.
A)True
B)False
Answer: False
Q2) Which of the following companies would be MOST LIKELY to encounter different social values, beliefs, and attitudes?
A) companies having long histories
B) companies employing many people in the same city
C) companies selling multiple products
D) companies operating in multiple countries
Answer: D
Q3) Which of the following does NOT require global crisis management?
A) natural disasters
B) geopolitical tensions
C) international terrorism
D) international outsourcing
Answer: D
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Page 3
Chapter 2: Individual Differences: Personality and Ability
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Personality does not play a dominant role in predicting worker behavior on a highly structured automated manufacturing line.
A)True
B)False
Answer: True
Q2) High self-monitors would perform especially well in all of the following jobs EXCEPT
A) sales
B) consulting
C) spokesperson for a company
D) devil's advocate on a team
Answer: D
Q3) When situational pressures are ________, personality is not a good predictor of on-the-job performance.
A) strong
B) weak
C) nonexistent
D) flexible
Answer: A
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Page 4
Chapter 3: Work Values Attitudes and Moods and Emotions
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) According to Herzberg, motivator needs are associated with the actual work itself and how challenging it is.
A)True
B)False
Answer: True
Q2) If new hires are surrounded by coworkers who are dissatisfied with their jobs, they are more likely to be dissatisfied themselves.
A)True
B)False
Answer: True
Q3) A minister knows that he should not smile widely when speaking to a family that has just watched a loved one die. This is an example of a(n) ________ rule.
A) feeling
B) behavioral
C) expression
D) effective
Answer: C
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Chapter 4: Perception Attribution and the Management of Diversity
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) Diversity training can facilitate the management of a diverse workforce.
A)True
B)False
Q2) Accurate perceptions are as close as possible to the true or objective nature of the target.
A)True
B)False
Q3) The more accurately managers can perceive subordinates, the better they can motivate them.
A)True
B)False
Q4) When managers become aware of potential discrimination, they need to act proactively to address the potential problem and review the organization's policies and practices to determine if changes are needed.
A)True
B)False
Q5) Situational factors can be the sole determinants of behavior in certain circumstances.
A)True
B)False
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Chapter 5: Learning and Creativity
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) Small successes boost self-efficacy and enable more substantial accomplishments in the future.
A)True
B)False
Q2) Rodney Lewis, a medical student, has watched over 100 hours of videotaped heart operations. As a result, he has detailed knowledge of heart surgery that he did not have before. Rodney has never performed the operation, but learning has taken place.
A)True
B)False
Q3) Which of the following behaviors would OB MOD NOT encourage?
A) attendance
B) helping colleagues
C) sales goals
D) production goals
Q4) In order to facilitate the learning of desired behaviors via positive reinforcement, managers must first determine the negative consequences feared by a given employee.
A)True
B)False
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Page 7
Chapter 6: The Nature of Work Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Discuss the dysfunctional effects of inequity for organizations, managers, and employees.
Q2) A small organization has only five employees. The employees are very close to one another and the office is like home, very safe and comfortable. However, it is a struggling business, so the employees are not making enough to get by. According to Alderfer, which of the following statements is FALSE?
A) The employees need to make more money before they are motivated by anything else.
B) The employees may put even more effort into their relationships with one another.
C) If the boss proposes an exciting project, the workers may be excited to work on it.
D) The employees may be interested in improving their own skills.
Q3) In ERG theory, ________ involve self-development and meaningful, productive work.
A) growth needs
B) existence needs
C) relatedness needs
D) physiological needs
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8
Chapter 7: Creating a Motivating Work Setting
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The job characteristics model indicates that the higher a job scores on each core job dimension, the higher the level of extrinsic motivation.
A)True
B)False
Q2) A significant problem with scientific management is that it ________.
A) ignores intrinsic motivation
B) ignores extrinsic motivation
C) gives workers too little control over the job
D) gives workers too much control over the job
Q3) Difficult goals lead to high motivation and performance only when the goals are set by employees themselves.
A)True
B)False
Q4) Employees with specific, difficult goals are also MOST OFTEN motivated to engage in organizational citizenship behavior.
A)True
B)False
Q5) What are the major characteristics of goals that lead to higher levels of motivation and performance?
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Chapter 8: Pay Careers and Changing Employment Relationships
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Harvey is working at a retail store during the holidays. He is new to the organization and will only be working for a month. He MOST LIKELY has a ________ contract.
A) transactional
B) relational
C) verbal
D) hand-shake
Q2) In what way do spiral careers differ from transitory careers?
A) the number of jobs held
B) the number of organizations worked for
C) the relationship of jobs held to each other
D) the length worked at each position
Q3) Manufacturing jobs continue to be outsourced, but white-collar jobs have remained in the USA.
A)True
B)False
Q4) Pay plans based solely on individual performance are called gain-sharing plans.
A)True
B)False
Page 10
Q5) What are the four general categories of careers?
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Chapter 9: Managing Stress and Work Life Balance
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Which of the following is NOT an effective step for organizations to take in an effort to minimize the stress caused by downsizing?
A) be open to employee questions about the downsizing
B) give fair and equitable severance pay
C) provide counseling services
D) announce layoffs at the last minute
Q2) Douglas is a great hockey player. Before each game, he gets extremely nervous and feels very sick. The more nervous he gets, the better he plays. A manager can use this knowledge to ________.
A) allow some stress in the workplace because it can lead to high levels of performance
B) eliminate any sources of stress in the workplace because stress does not feel good
C) make sure his employees feel a great deal of stress because stress always makes people work harder
D) do nothing, this knowledge is irrelevant in the workplace
Q3) Research has shown stress to have significant behavioral consequences. Note what some of these consequences are and summarize the research in this area.
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Chapter 10: The Nature of Work Groups and Teams
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188 Verified Questions
188 Flashcards
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Sample Questions
Q1) In an ________, individuals are taught that it is acceptable and desirable to be creative and to experiment with changing how the group does things.
A) itemized role orientation
B) iconographic role orientation
C) individualized role orientation
D) institutionalized role orientation
Q2) ________ specify in writing the best way to perform a particular task.
A) Action plans
B) Corporate guidelines
C) Systematic operational pamphlets
D) Standard operating procedures
Q3) A(n) ________ is a set of behaviors or tasks a person is expected to perform by virtue of holding a position in a group or organization.
A) role
B) norm
C) rule
D) operating procedure
Q4) Explain the difference between formal and informal work groups.
Q5) Discuss the three main reasons individuals conform to group norms.
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Chapter 11: Effective Work Groups and Teams
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Competition between groups in an organization increases group cohesiveness when it motivates members of each group to band together to achieve its goals.
A)True
B)False
Q2) Group tasks are characterized by ________ when the activities of all work group members are fully dependent on one another so that each member's performance influences the performance of every other group member.
A) pooled task interdependence
B) sequential task interdependence
C) reciprocal task interdependence
D) cross-departmental task interdependence
Q3) As the size of a group increases, so does the potential for coordination and conflict problems.
A)True
B)False
Q4) Large groups have the greatest potential for conflict.
A)True
B)False
Q5) What is the relationship between effective work groups and organizational goals?
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Chapter 12: Leaders and Leadership
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) According to Fiedler's leadership model, task-oriented leaders are most effective in situations that are very favorable or very unfavorable.
A)True
B)False
Q2) Leadership substitutes are functional for organizations because they free up some of a leader's time for other activities.
A)True
B)False
Q3) In the ________ decision-making style, subordinates have some input, but the leader makes the decision.
A) autocratic
B) delegated
C) consultative
D) distributive
Q4) According to path-goal theory, directive behavior lets subordinates know what tasks need to be performed and how they should be performed.
A)True
B)False
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Page 14
Chapter 13: Power, Politics, Conflict, and Negotiation
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) The management of conflict between individuals is directed at changing the attitudes or behavior of those involved in the conflict.
A)True
B)False
Q2) ________ is the self-interested struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group.
A) Organizational politics
B) Organizational conflict
C) Organizational behavior
D) Organizational development
Q3) ________ is the process in which groups with conflicting interests meet to make offers, counteroffers, and concessions in an effort to resolve their differences.
A) Arbitration
B) Mediation
C) Negotiation
D) Conciliation
Q4) List and define the sources of formal individual power.
Q5) What is the difference between formal and informal individual power?
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Chapter 14: Communicating Effectively in Organizations
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Encoding a message involves translating it into symbols or language the receiver can understand.
A)True
B)False
Q2) Which statement MOST accurately reflects a devil's advocate's response to persuasive communication?
A) Devil's advocates will always support bad ideas.
B) Devil's advocates are not easily swayed by emotional appeals.
C) Devil's advocates are well versed in influencing others.
D) Devil's advocates do not question persuasive messages.
Q3) An emotional appeal has no place in a persuasive message.
A)True
B)False
Q4) To counter the effect of increasing diversity as a barrier to effective communication, many large organizations are ________.
A) instituting diversity-training programs
B) grouping workers according to ethnicity or nationality
C) using only e-mail as the recommended channel of communication
D) avoiding the hiring of people with diverse backgrounds
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Chapter 15: Decision Making and Organizational Learning
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) ________ involves selecting a high-performing organization that is currently providing high-quality goods and services to its customers and using this organization as a model.
A) Empowerment
B) Production blocking
C) Brainstorming
D) Benchmarking
Q2) A researcher is concerned about the side effects of a beauty product. She knows that if she mentions her concerns, the company will lose a great deal of money and she may lose her job. She decides to report her findings because she thinks the safety of consumers is more important than profits. She would BEST be described as engaging in ________ decision making.
A) performance program
B) nonprogrammed
C) ethical
D) programmed
Q3) Define the term heuristic and describe three types of heuristics.
Q4) What are the advantages and disadvantages of the Delphi technique?
Q5) Describe March and Simon's administrative model of decision making.
Q6) Define escalation of commitment. Why does it occur?
Page 17
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Chapter 16: Organizational Design and Structure
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) If the environment is stable, an organization is more likely to decentralize authority and empower its employees to make important operating decisions.
A)True
B)False
Q2) Regardless of size, all organizations group their activities into divisional modules.
A)True
B)False
Q3) Information technology (IT) has little effect on a company's organizational design and structure.
A)True
B)False
Q4) Which of the following is NOT considered an integrating mechanism?
A) direct contact
B) mutual adjustment
C) liaison roles
D) teams and task forces
Q5) Explain how Nike uses the network structure.
Q6) What are integrating mechanisms?
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Chapter 17: Organizational Culture and Ethical Behavior
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) ________ are those whose values and norms help an organization build momentum, grow, and change as needed to achieve its goals and to be effective.
A) Inert cultures
B) Adaptive cultures
C) Mechanical cultures
D) Inquisitive cultures
Q2) The founder of an organization has a substantial influence on the organization's initial culture because of his or her personal values and beliefs.
A)True
B)False
Q3) Creating an ethical organizational culture has now become a major priority for many companies because failing to do so can be catastrophic.
A)True
B)False
Q4) Typical terminal values include quality, responsibility, innovativeness, excellence, economy, morality, and profitability.
A)True
B)False
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Chapter 18: Organization Change and Development
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20798
Sample Questions
Q1) Which of the following will NOT increase the resistance to organizational change?
A) groupthink
B) escalation of commitment
C) weak organizational norms
D) group cohesiveness
Q2) Impediments to change that cause ________ are found at all levels of the organization.
A) engagement
B) innovation
C) equalization
D) inertia
Q3) According to total quality management, ________ often originates at crossover points or handoffs; that is, when people turn over the work they are doing to people in different functions.
A) kaizen
B) poor quality
C) systemization
D) functional synergy
Q4) Compare and contrast top-down and bottom-up change.
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