Business Communication
Solved Exam Questions
Course Introduction
Business Communication explores the principles and practices of effective communication within and between organizations. The course covers essential topics such as written and oral communication, business correspondence, report writing, presentations, electronic communication, and interpersonal skills. Students analyze real-world scenarios to develop strategies for clear messaging, persuasive arguments, and professional etiquette in diverse workplace settings. Emphasizing both individual and collaborative skills, the course prepares students to navigate complex business environments, enhance workplace relationships, and promote organizational success through strategic communication.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
Available Study Resources on Quizplus
16 Chapters
2425 Verified Questions
2425 Flashcards
Source URL: https://quizplus.com/study-set/440
Page 2
Chapter 1: Introducing Organizational Behavior
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7753
Sample Questions
Q1) Suppose that the company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy.The president is engaged in which management function?
A)Planning
B)Organizing
C)Leading
D)Directing
E)Controlling Answer: A
Q2) Scientific methods models in OB are not able to link causes with outcomes due to the human element.
A)True
B)False Answer: False
Q3) Demographic trends indicate that,in the future,people of color will constitute the majority of the U.S.population.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Individual Differences,Values,and Diversity
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7754
Sample Questions
Q1) People are born into a society that teaches their members its culture.
A)True
B)False
Answer: True
Q2) Which of the following is NOT an example of a terminal value?
A)Broad-mindedness
B)An exciting life
C)A world at peace
D)Family security
E)Pleasure
Answer: A
Q3) A person with a(n)__________ personality regards legitimate authority as absolute and accepts or rejects others according to how much they agree with accepted authority.
A)dogmatic
B)authoritarian
C)external locus of control
D)Machiavellian
E)type A
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Emotions,Attitudes,and Job Satisfaction
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/7755
Sample Questions
Q1) Joseph said to himself,"Oh,I just don't have the energy to do much today; I've felt down all week." This is an example of a(n)__________.
A)emotion
B)mood
C)cognition
D)display rule
E)citizenship behavior
Answer: B
Q2) According to the Affective Events Theory,which of the following is true?
A)Work events include job demands and daily hassles.
B)Emotional reactions include personality and positivity.
C)Work environment includes characteristics of the job and personality.
D)Personal predispositions include personality and mood.
E)Affective Events Theory extends understanding of people's moods on the job and why job satisfaction is decreasing.
Answer: D
Q3) __________ is a situation where a person displays organizationally desired emotions in a job.
Answer: Emotional labor
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Perception,Attribution,and Learning
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7756
Sample Questions
Q1) __________ is the process of controlling behavior by manipulating its consequences.
Q2) Script schemas combine schemas built around persons and events.
A)True
B)False
Q3) A neutral stimulus becomes a(n)__________ when it affects behavior in the same way as the initial stimulus.
Q4) Piece rate pay is an example of a(n)__________ reinforcement schedule.
Q5) A(n)__________ occurs when an employee with good attendance is viewed as responsible and then positively evaluated in a performance appraisal.
Q6) When a manager comparatively ranks all his/her subordinates on their oral communication skills,the contrast effect may creep in as a perceptual bias.
A)True
B)False
Q7) According to the work of Albert Bandura,an individual uses modeling but not the vicarious learning to acquire behavior by observing and imitating others.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Motivation and Performance
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7757
Sample Questions
Q1) Flexible working hours (also called flextime)give employees a daily choice in the timing of their work commitments.
A)True
B)False
Q2) Accenture and Booz Allen Hamilton offer suggestions for attracting and retaining talented working mothers.These include all of the following EXCEPT:
A)offering increased pay and extended time for maternity leave.
B)requiring employees to take challenging jobs requiring travel.
C)setting up mentoring and networking systems.
D)making sure new mother feel they are wanted back at work.
E)keeping in contact with employees who are on maternity leave.
Q3) When an employee is rated low on punctuality because the one incident of tardiness the day before the evaluation overshadows his usual promptness,the evaluator is experiencing the __________ in performance appraisal measurement.
Q4) A halo error results when one person rates another person on several different dimensions and gives a similar rating for each dimension.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 7: Teams in Organizations
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7758
Sample Questions
Q1) The __________ stage of team development is a period of high emotionality and tension among the team members.
Q2) The technical demands of a task include relationships,ego involvement,controversies over ends and means,and the like.
A)True
B)False
Q3) Which one of the following characteristics truly differentiates self-managing teams from the more traditional work group?
A)Team members typically work in isolation from the rest of the company.
B)Team members are typically asked to work on more challenging tasks than traditional work groups.
C)Team members assume duties otherwise performed by a manager or first-line supervisor.
D)Team members are typically paid more than the team members of traditional work teams.
E)Team members are typically more experienced than the team members of traditional work teams.
Q4) __________ are established to study specific problems and recommend solutions to them.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 8: Teamwork and Team Performance
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7759
Sample Questions
Q1) The statement,"People on this committee are good listeners and actively seek out the ideas and opinions of others" reinforces the negative support and helpfulness norm.
A)True
B)False
Q2) Researchers point out that collective intelligence is _________ in teams whose processes result in social sensitivity and absence of domination by one or a few members.
A)higher B)lower
C)a constant
D)nonexistent
E)none of the above
Q3) High-performance teams turn a general sense of purpose into specific performance objectives.
A)True
B)False
Q4) Research in social psychology suggests that the achievement of sustained high performance by groups requires that both __________ needs and __________ needs be met.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 9: Decision-Making and Creativity
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/7760
Sample Questions
Q1) Threats to overall business success are called __________ risks.
A)strategic
B)operational
C)financial
D)reputation
E)functional
Q2) A decision maker holds a meeting to get everyone's agreement on a system for deciding how to make a lunch schedule.This is an example of a(n)_________ decision method.
A)groupthink
B)authority
C)consultative
D)team
E)minority
Q3) Risk environments exist when decision makers lack complete certainty regarding the outcomes of various courses of action,but they are aware of the probabilities associated with their occurrence.
A)True
B)False
Q4) __________ is the philosophical study of morality.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 10: Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7761
Sample Questions
Q1) Intergroup conflict occurs among different teams or groups in an organization.
A)True
B)False
Q2) Suppression is a superficial and often temporary form of conflict resolution.
A)True
B)False
Q3) _________ occurs between persons or groups at the same hierarchical level.
A)Horizontal conflict
B)Role conflict
C)Vertical conflict
D)Line-staff conflict
E)Bureaucratic conflict
Q4) Conflict in organizations can be upsetting both to the individual directly involved and to others affected by its occurrence.
A)True
B)False
Q5) __________ is the process of making joint decisions when the parties involved have different preferences.
Q6) Emotional conflict is commonly known as a(n)__________.
Q7) Principled negotiation is another name for __________.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 11: Communication and Collaboration
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/7762
Sample Questions
Q1) Upward communication keeps higher organizational levels informed about the organization's strategies and policies.
A)True
B)False
Q2) The study of how building design may influence communication and productivity by improving lateral communications is referred to as organizational ecology.
A)True
B)False
Q3) __________ occurs when individuals feel they are being attacked and they need to protect themselves.
A)Transparency
B)Defensiveness
C)Flaming
D)Proxemics
E)Disconfirmation
Q4) __________ barriers to communication involve a poor choice or use of words and mixed messages.
Q5) __________ occurs when an individual feels his or her self-worth is being questioned.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 12: Power and Politics
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7763
Sample Questions
Q1) Information power may complement legitimate hierarchical power.
A)True
B)False
Q2) "Creative stalling" is an avoidance strategy in the politics of self-protection wherein the manager or employee __________.
A)treats customers,clients,or subordinates as numbers,things or objects
B)accepts blame for the negative consequences of his/her actions
C)pretends to not be aware of the rules,policies,or procedures or of events that have occurred
D)adheres strictly to all the rules,policies,and procedures,and does not allow deviations or exceptions
E)spends time delaying implementation of undesirable changes
Q3) The key to empowering all employees is to change the concept of power within the organization from a view that stresses power over others to one that emphasizes the use of power to get things done.
A)True
B)False
Q4) Chester Barnard refers to the area in which authoritative directions are obeyed as the __________.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 13: Leadership Essentials
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/7764
Sample Questions
Q1) __________ are those who,by force of their personal abilities,are capable of having a profound and extraordinary impact on followers.
Q2) Hersey and Blanchard's situational leadership theory focuses on the situational contingency of maturity,or "readiness," of followers.
A)True
B)False
Q3) Which of the following is NOT one of the four dimensions of transformational leadership?
A)Charisma
B)Physical stamina
C)Inspiration
D)Intellectual stimulation
E)Individualized consideration
Q4) __________ leadership occurs when leaders broaden and elevate followers' interests,when they generate awareness and acceptance of the group's purpose and mission,and when they stir followers to look beyond their own interests for the good of others.
Q5) _________ theory focuses on the situational contingency of maturity,or "readiness," of followers.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 14: Leadership Challenges and Organizational Change
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/7765
Sample Questions
Q1) An important point to remember from the GLOBE study is that there are dramatically different expectations for leaders in different cultures.
A)True
B)False
Q2) Which strategy for planned change is sometimes called a normative-reeducative approach?
A)shared-power strategy
B)collaborative effort strategy
C)lateral control strategy
D)force-coercion strategy
E)rational persuasion strategy
Q3) Most planned changes may be regarded as efforts intended to deal with __________ gaps in ways that benefit an organization and its members.
A)realization
B)performance
C)attainment
D)accomplishment
E)completion
Q4) __________is the first step toward behavioral change.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Organizational Culture and Innovation
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7766
Sample Questions
Q1) __________ are important because they are used to tell new members the real mission of the organization,how the organization operates,and how individuals can fit into the company.
A)Legends
B)Epics
C)Rituals
D)Rites
E)Sagas
Q2) In the context of the three important levels of cultural analysis in organizations,the first level concerns __________,or "the way we do things around here."
A)shared values
B)common assumptions
C)implicit culture
D)observable culture
E)shared mission
Q3) Managers cannot modify the visible aspects of culture,such as the language,stories,rites,rituals,and sagas.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 16: Organizational Goals and Structures
Available Study Resources on Quizplus for this Chatper
162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/7767
Sample Questions
Q1) __________ units focus on transforming raw materials and information into products and services.
A)Internal line
B)External line
C)Internal staff
D)External staff
E)Command and control
Q2) A typical __________ shows the various positions,the position holders,and the lines of authority that link them together.
Q3) __________ creates a hierarchy of authority-an arrangement of work positions in order of increasing authority.
A)Organizational dispersion
B)Hierarchical differentiation
C)Vertical specialization
D)Perpendicular regimentation
E)Functional regimentation
Q4) __________ goals are the goals that define the type of business an organization is in.
Q5) __________ is often referred to as the process of departmentation.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 17: Strategy,Technology,and Organizational Design
Available Study Resources on Quizplus for this Chatper
156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/7768
Sample Questions
Q1) Operations technology is the combination of machines,artifacts,procedures,and systems used to gather,store,analyze,and disseminate information for translating it into knowledge.
A)True
B)False
Q2) Mimicry provides workable,if not ideal,solutions to many problems.
A)True
B)False
Q3) The strategy process should involve individuals at all levels of the firm to ensure that there is a recognizable,consistent pattern - yielding a superior capability over rivals - up and down the firm's hierarchy and across all of its activities.
A)True
B)False
Q4) The simple design is appropriate for many small firms,such as family businesses,retail stores,and small manufacturing firms.
A)True
B)False
Q5) __________ is leadership of a quasi-independent unit,department,or organization.
Page 18
Q6) __________ learning involves capturing the lessons of others' experiences.
To view all questions and flashcards with answers, click on the resource link above.