Business Communication
Question Bank
Course Introduction
Business Communication explores the principles and practices essential for effective communication within and outside of organizations. The course covers a variety of communication channels, including written, oral, and digital forms, emphasizing clarity, professionalism, and adaptability in diverse business settings. Students will learn how to create persuasive messages, deliver impactful presentations, and interact successfully with colleagues, clients, and stakeholders. Topics include intercultural communication, conflict resolution, teamwork, and ethical considerations. Through practical assignments and real-world scenarios, students will develop the skills needed to communicate strategically and confidently in the business environment.
Recommended Textbook
Communication in Business International Edition 8th Edition by Scot Ober
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17 Chapters
779 Verified Questions
779 Flashcards
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Page 2
Chapter 1: Business Communication Foundations
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Sample Questions
Q1) Unlike journalistic or creative writing, business writing is:
A) brief.
B) structured.
C) topical.
D) transactional.
Answer: D
Q2) LMN Clothing sent a letter to its credit card customers to give them advance notice of an upcoming sale.Harry Pasco received the letter, read it, and gave it to his neighbor; however, Harry did not shop at LMN during the sale.Harry's action means that LMN has achieved the goal of favorable response.
A)True
B)False
Answer: False
Q3) A communicator's status within an organization has the greatest influence in:
A) grapevine communication.
B) horizontal communication.
C) network communication.
D) vertical communication.
Answer: D
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Page 3
Chapter 2: Multicultural and Global Communication
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Sample Questions
Q1) Compare or contrast cultural preferences that you might find in each country if you were traveling or working in both China and Germany.
Answer: Because China is considered a high-context culture in general and Germany is a low-context culture, expectations would, in all likelihood, be distinctly different.For example, I might expect a getting acquainted period and building relationships to take place in China before beginning to transact business; whereas, in Germany the focus most likely would be on getting a job done successfully and profitably.In China, power, position, family, and group authority are important in contrast to Germany's low-context view of personal relationships as transitory with people assumed as equals.Information, details, and appointments would be specific in Germany.In China, where there is a long-term view of time, appointments may be considered flexible; and communication is likely to follow a spiral logic based more on relationships than a linear progression of ideas.Germans are likely to communicate directly and specifically.
Q2) Cultural background affects how individuals communicate and how they interpret messages from others.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Technological, Legal, and Ethical Considerations
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Sample Questions
Q1) Ethics are binding rules of conduct enforceable by a governing agency.
A)True
B)False
Answer: False
Q2) Google is a search engine that offers tools and special services for individuals and businesses.
A)True
B)False
Answer: True
Q3) Tweeting is a term for sending messages on MySpace.
A)True
B)False
Answer: False
Q4) A legally binding agreement between two or more parties.
A)Ethics
B)Phishing
C)Plain English laws
D)Contract
E)Code of conduct
Answer: D
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Chapter 4: Principles of Business Communication
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Sample Questions
Q1) For each of the following sentences with passive verbs, rewrite the sentence using the active form of the verb.
a. The last football game of the season was played last Saturday.
b. The stories had been passed down by family members from generation to generation.
Q2) Which one of the following incorrect sentences lacks parallelism?
A) Managing the store, practicing violin, and attending classes keeps Mary busy.
B) Leave your practice problems on the desk, your homework should be completed, and be ready for tomorrow's test..
C) Jane Harris, who lives in Martinville, sings in their community choir each year.
D) Marsha, John, and Milton take a bicycle ride each evening.
Q3) Long sentences are more effective than short sentences because you can cover more thoughts in one sentence.
A)True B)False
Q4) One way to emphasize an idea is to tell the receiver what is important. A)True B)False
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Chapter 5: Print and Electronic Messages
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Sample Questions
Q1) An advantage of a written message is that it is a permanent record that may have legal value.
A)True
B)False
Q2) A message with long words and sentences may have a high readability level even if the words are familiar and the sentences are easy to understand.
A)True
B)False
Q3) The most important information in an e-mail should be the opening sentence or paragraph.
A)True
B)False
Q4) A distribution list may be used when multiple receivers are sent the same e-mail message.
A)True B)False
Q5) E-mail is so popular because it affords a high degree of privacy.
A)True B)False
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Chapter 6: Message Formats
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Sample Questions
Q1) Lynn Wymann, finance director at Savannah Power, wants to let those who reads the letters he writes know that he is male.Prepare a signature block that accomplishes Lynn's purpose.
Q2) Aaron Rodriguez, who owns a small home-based carpet cleaning business, has decided to create a letterhead he can print on his home computer.Name two items Aaron must include in his letterhead and three items he could include.
Q3) Which of the following items is not considered to be a standard letter part?
A) Complimentary close
B) Enclosure notation
C) Heading
D) Reference initials
Q4) How does the format of a letter prepared in modified block letter style differ from one prepared in full block letter style?
Q5) Using a greeting before and a signature after the text of an e-mail message is a function of style, not a format requirement.
A)True
B)False
Q6) Name and describe the two punctuation styles used in letters.
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Chapter 7: Positive, Neutral, and Social Business Messages
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Sample Questions
Q1) As a busy college student, you often rely on frozen dinners for your evening meal.Last night, you tried Budget Cuisine's chicken fettuccini.Much to your disappointment, the dinner contained only two small pieces of chicken.In addition, the pasta was tough.Prepare the text of a claim that could be submitted to Healthy Cuisine through its website.
Q2) A condolence message should begin and end with a statement of sympathy. A)True B)False
Q3) Hannah Baker has been promoted to Director of Information Systems for Brady, Harrison, & Associates.You, as Director of Human Resources, must write a memo to the employees announcing this promotion.Supply details.
Q4) The direct plan is used for positive and neutral business messages because A) a direct plan message can be adapted to letters, memos, and e-mail. B) direct plan messages are brief.
C) placing the main idea early in the message attracts the reader's attention. D) this plan is best for building goodwill with the receiver.
Q5) The sporting goods store you own sponsors a youth soccer team.This year, the team compiled a 9-1 record and won the league championship.Prepare a letter to Walt Robbins, the coach, congratulating him on the team's success.
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Chapter 8: Negative Messages
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Sample Questions
Q1) Which of the following statements is NOT an advantage of the indirect plan?
A) It permits reason to prevail.
B) It emphasizes the negative information.
C) It maintains a calm approach.
D) It can change a negative situation to a positive one.
Q2) A negative message is any message that is unpleasant, disappointing, or unfavorable in the mind of the receiver.
A)True
B)False
Q3) One purpose of the friendly close is to move the receiver's mind away from the negative information.
A)True
B)False
Q4) The composer of a negative message should analyze the situation before implementing the indirect plan.
A)True
B)False
Q5) A letter is the best way to convey negative information of high importance. A)True
B)False
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Chapter 9: Persuasive Messages
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Sample Questions
Q1) Which of the following situations requires a special claims message?
A) A shipment of 20 glass vases to be used at the company holiday party arrived two weeks prior to the party. Upon unpacking the shipment, you found that six of the vases were broken.
B) A two-year subscription was ordered in April for both Inc. and Money magazine. It is August and your office has not received a copy of either magazine.
C) Your company paid $3,000 to send three employees to a training session on the new version of PeachPit accounting software. The vendor canceled the training session and rescheduled it at a time and date when your employees cannot attend.
D) Your company recently purchased 15 laptop computers for executives who travel frequently. After two weeks of use, four of the executives indicated that the batteries do not hold a charge for more than an hour.
Q2) Recommendations can be submitted at all organizational levels.
A)True
B)False
Q3) The fault is disputable in a special claims message.
A)True
B)False
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Chapter 10: Business Research and Report Writing
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Sample Questions
Q1) Which of the following report types is also known as a status report?
A) Periodic
B) Progress
C) Technical
D) Unsolicited
Q2) It is unnecessary to include a source citation for paraphrased material.
A)True
B)False
Q3) The guidelines and policies of an organization must be considered when deciding how to format a formal report.
A)True
B)False
Q4) Focus group participants may be less open with their responses if they know they are being taped; therefore, it is better not to tell them they are being recorded.
A)True
B)False
Q5) What should be included in the procedures section of a formal report? What purposes does the procedures section serve?
Q6) List the five steps for conducting research.
Page 12
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Chapter 11: Proposals, Business Plans, and Special Reports
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Sample Questions
Q1) What role does format play in proposal preparation?
Q2) Proposals are persuasive messages that have a high success-to-failure ratio.
A)True
B)False
Q3) The organization that submits the proposal selected in response to an RFP will be awarded a contract for the project.
A)True
B)False
Q4) To seem more forceful, policy statements should be written in the first person.
A)True
B)False
Q5) A policy statement should be written
A) general for all employees.
B) general for managers and specific for nonmanagerial employees.
C) specific for all employees.
D) specific for managers and general for nonmanagerial employees.
Q6) The primary purpose of a performance appraisal is to determine a worker's eligibility for a salary increase.
A)True
B)False
Page 13
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Chapter 12: Visual Aids
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Sample Questions
Q1) The best visual aid to illustrate step-by-step progression of a complex procedure is a (an)
A) line graph.
B) flowchart.
C) organization chart.
D) stacked-bar graph.
Q2) Select the most appropriate visual aid to illustrate each of the following.Give justification for each of your selections.
a.Location of controls on a VCR remote
b.Breakdown of nutrition facts for a serving of cereal
c.Comparison of expenses for a volunteer organization during a year
d.Comparison of weight loss/gain for four people during a six-month period
e.Routing of an application for credit through an organization
Q3) In APA format, each table is numbered separately and referred to as a (an)
A) Table.
B) Chart.
C) Illustration.
D) Figure.
Q4) Explain how the number and title of a table differs for APA and traditional (HOW)location and formatting.
Page 14
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Chapter 13: Interpersonal Communication and Teamwork
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Sample Questions
Q1) Jordan Ragsdale has been the chair of a committee within his firm for over a year.Michelle Wymer became a member of the group about a month ago.Since joining the committee, Michelle has made few if any comments, yet Jordan knows she has creative ideas to share because she has discussed them with him outside of the group's regular weekly meeting.Jordan wants to encourage Michelle to speak at meetings.What should he do?
A) Ask Michelle to take notes.
B) During the meeting, ask Michelle direct questions related to her area of expertise.
C) Criticize Michelle privately.
D) Discuss the situation with another committee member and ask that person to talk to Michelle.
Q2) Fast-paced questioning shows your interest and stimulates discussion.
A)True
B)False
Q3) Traditional teams are bound by time and location; virtual teams are not.
A)True
B)False
Q4) List at least four "soft skills" employers are seeking in prospective employees.
Q5) What are two advantages of webconferencing?
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Chapter 14: Listening and Nonverbal Messages
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Sample Questions
Q1) Why is it important to analyze a speaker's total message?
Q2) The type of note taking that most enhances your listening effectiveness is A) abbreviation.
B) keyword.
C) replication.
D) verbatim.
Q3) An individual may be unaware that he or she is transmitting a nonverbal message.
A)True
B)False
Q4) During filtering, a listener tries to eliminate unwanted verbal and nonverbal stimuli.
A)True
B)False
Q5) A weak handshake communicates a negative message.
A)True
B)False
Q6) Describe three barriers to effective listening.
Q7) Listening should occur more often than speaking. A)True
B)False
Page 16
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Chapter 15: Oral Communication Essentials
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Sample Questions
Q1) Speaking with too little confidence to a large group is called nervousness.
A)True
B)False
Q2) What are an emcee's responsibilities as moderator of a question-and-answer session?
Q3) Effective communicators can evaluate nonverbal feedback from their audience while they are presenting their material.
A)True
B)False
Q4) It is possible to indicate comparisons and contrasts with voice pitch.
A)True
B)False
Q5) The tone with which a message is spoken can affect the way a receiver interprets that message.
A)True
B)False
Q6) What are the three purposes of the closing of a presentation.
Q7) What are the results of a speaker having too little or too much confidence?
Page 17
Q8) Explain how a speaker can handle nervousness.
Q9) Describe the organizational patterns that may be used in a presentation.
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Page 18
Chapter 16: The Job Search and Resume
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Q1) Describe important items to include in the Experience section of a résumé.
Q2) A self-analysis inventory should be started a few weeks prior to starting the job search.
A)True
B)False
Q3) A web page profile is a personal website.
A)True
B)False
Q4) What types of information about activities, honors, special skills, or other attributes would be included in special sections of the résumé?
Q5) For each job you have held, the most important information to list in a résumé is your
A) employer.
B) job accomplishments.
C) job responsibilities.
D) job title.
Q6) What are the guidelines for writing the Summary of Qualifications?
Q7) When setting job and career targets, consider personal factors and values.
A)True B)False
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Chapter 17: Employment Communication and Interviewing
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Q1) Researching information about a specific company or career helps you create an effective application letter that focuses on the potential employer's needs and explains your qualifications from the you-viewpoint.
A)True
B)False
Q2) An employment application provides the prospective employer with a signed record of your personal and employment history.
A)True
B)False
Q3) Upon greeting the interviewer, extend your hand for a handshake and sit down.
A)True
B)False
Q4) Application letters may be sent electronically.
A)True
B)False
Q5) If you think it has been too long since you have heard about your application, it is appropriate to call or write the employer.
A)True
B)False
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