Business Communication
Question Bank
Course Introduction
Business Communication is a foundational course that explores the principles and practices of effective communication in the professional environment. Students will develop essential skills in written, oral, and digital communication, focusing on clarity, conciseness, and audience adaptation. The course covers topics such as business correspondence, report writing, presentation techniques, intercultural communication, and the use of technology in business contexts. Emphasis is placed on real-world applications, critical thinking, and ethical considerations to prepare students for successful interactions in diverse organizational settings.
Recommended Textbook
Organizational Behavior A Practical Problem Solving Approach 2nd Edition by Kinicki
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16 Chapters
1521 Verified Questions
1521 Flashcards
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Chapter 1: Making OB Work for Me
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Person factors and ______ are the two broad categories of OB concepts and theories.
A) the three levels at work
B) ethical factors
C) situation factors
D) problem solving
E) system processes
Answer: C
Q2) Common sense focuses on the past,and because of this,it is strong in responding to the unexpected.
A)True
B)False
Answer: False
Q3) A decision is a gap between an actual and a desired situation.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Values and Attitudes
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) The components of attitudes include
A) values, beliefs, and emotions.
B) affective, cognitive, and behavioral.
C) personal and workplace.
D) perceived and real.
E) public and personal.
Answer: B
Q2) In some cases,coworkers or friends remain satisfied in situations where others always seem dissatisfied.This is a reflection of the _____ model.
A) need fulfillment
B) dispositional/genetic
C) value attainment
D) equity
E) met expectation
Answer: B
Q3) The components of engagement are urgency,being focused,intensity,and job satisfaction.
A)True
B)False
Answer: False
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Chapter 3: Individual Differences and Emotions
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93 Flashcards
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Sample Questions
Q1) Which of the following statements about emotions is ?
A) Emotions change psychological and/or physiological states.
B) Felt emotions are always displayed.
C) Emotions motivate behavior.
D) Positive emotions result from goal achievement.
E) Emotions may occur from past or possible future events.
Answer: B
Q2) Johan does well at work because he is able to think constructively,reason,and problem solve.Johan is exhibiting
A) intelligence.
B) emotions.
C) attitude.
D) self-esteem.
E) self-efficacy.
Answer: A
Q3) Complex,relatively brief responses aimed at a particular target are known as emotions.
A)True
B)False
Answer: True
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Chapter 4: Social Perception and Managing Diversity
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Sample Questions
Q1) Which of the following is not a layer of diversity?
A) organizational
B) personality
C) internal
D) attributional
E) external
Q2) The existence of implicit cognition leads people to make ________ decisions without realizing they are doing so.
A) attentive
B) biased
C) perceptive
D) independent
E) predictable
Q3) External factors include all of the following except
A) bad luck.
B) a difficult task.
C) ineffective coworkers.
D) putting forth effort.
E) an unsympathetic boss.
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Page 6
Chapter 5: Foundations of Employee Motivation
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Sample Questions
Q1) Gerry,one of your subordinates,seems to care so much about being liked that he rarely states strong opinions in meetings of your department.Based on this,Gerry probably has a
A) strong need for personal power.
B) strong need for institutional power.
C) strong need for affiliation.
D) strong need for achievement.
E) low need for achievement.
Q2) ________ theory focuses on the needs that drive intrinsic motivation,which is longer lasting and has a more positive impact on task performance than extrinsic motivation.
A) Need hierarchy
B) Acquired needs
C) Self-determination
D) Motivator-hygiene
E) Equity/justice
Q3) Define the types of justice and give examples of each.What actions can a manager take that would positively influence workers' perceptions of each type of justice?
Q4) Identify the different types of top-down job design.Provide an example of each.
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Chapter 6: Performance Management
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93 Flashcards
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Sample Questions
Q1) Negative reinforcement is
A) strengthening a behavior by contingently presenting something pleasing.
B) weakening a behavior by ignoring it.
C) weakening a behavior through contingently presenting something displeasing.
D) weakening behavior by contingently withdrawing something positive.
E) strengthening a behavior by contingently withdrawing something displeasing.
Q2) Identify and define the two basic types of rewards.Give examples of each from your own experience.
Q3) A head chef of a restaurant encourages his subordinates to be creative in the culinary arts.He does not believe in using prescribed recipes while cooking.Rather,he allows them to create unique recipes and use different ingredients to prepare dishes.This implies that the head chef established _________ goals.
A) learning
B) procedural
C) performance
D) equity
E) project
Q4) Using examples,explain how organizations can use the ideas behind reinforcement schedules to increase organizational performance.
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Chapter 7: Positive Organizational Behavior
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Dr.Riley,a professor in the economics department,finds that if he keeps his door open,people tend to stop in to say hello.This interruption is distracting.So now Dr.Riley keeps his office door open only a crack during his office hours,asking visitors to knock before entering.This small change allows him to grade exams more quickly and accurately.This is an example of his increasing his A)mindfulness.
B) optimism.
C) attention delinquency.
D) positive deviance.
E) mindlessness.
Q2) Which of the following is not a form of social support?
A) providing information that a person is accepted and respected
B) providing financial aid, material resources, or needed services
C) spending time discussing your vision
D) spending time with others in leisure and recreational activities
E) providing help in defining, understanding, and coping with problems
Q3) Explain this statement: "Positive and negative emotions are not polar opposites." What should be the ratio between an individual's positive and negative emotions?
Q4) How can a person increase his or her level of mindfulness?
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Chapter 8: Groups and Teams
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Sample Questions
Q1) Kelly is a member of the community service group of her sorority.Traditionally,they pick a charity and run one fundraiser.Kelly suggests a new approach.In addition to the charity work,she wants to establish a new goal-that the members mentor inner city children.Kelly is acting as
A) energizer.
B) coordinator.
C) procedural technician.
D) information seeker.
E) initiator.
Q2) According to Schein,a crowd is merely a large group.
A)True
B)False
Q3) Lana is frustrated with her OB project group.She frequently asks: "What's the problem with our group? We don't seem to be getting anywhere." This is a(n)____ function.
A) peripheral
B) informal
C) task
D) maintenance
E) formal
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Page 10
Chapter 9: Communication in the Digital Age
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.
A) 10 percent
B) 20 percent
C) 30 percent
D) 50 percent
E) 65 to 95 percent
Q2) Which of the following is not a factor in media richness?
A) how fast it provides Feedback
B) how many visual and audio cues it provides
C) whether the communication is personal or impersonal
D) language source
E) whether a medium involves electronic methods
Q3) Language source ranges from natural body language and speech to numbers contained in a financial statement.
A)True
B)False
Q4) "Your assignments are always late" is an example of good Feedback.
A)True
B)False
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Chapter 10: Managing Conflict and Negotiations
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Sample Questions
Q1) As a manager of two employees who are having a personality conflict,one step you should take is to document the conflict.
A)True
B)False
Q2) Teddy is a project manager at a consulting firm.He travels a lot and works very long hours.When he's home,he is always checking e-mail.He has a three-year-old son and a brand-new daughter,and his wife is upset that he doesn't help more.He is experiencing A) work-family conflict.
B) dysfunctional conflict.
C) functional conflict.
D) conflict handling issues.
E) incivility.
Q3) Functional conflict is also known as constructive or cooperative conflict. A)True
B)False
Q4) Taylor is creating a presentation on effective conflict management.Create notes for a series of slides that will identify and briefly discuss the desired outcomes of effective conflict management.
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Chapter 11: Decision Making and Creativity
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Sample Questions
Q1) A person with a low tolerance for ambiguity who is oriented toward people and social concerns when making a decision portrays which style?
A) analytical
B) conceptual
C) directive
D) behavioral
E) consultative
Q2) Which of the following is one of the assumptions underlying nonrational models of decision making?
A) Managers do not possess complete information.
B) Rational decision making is easy.
C) The context for managerial decisions is simple and stable.
D) Decisions can be made with certainty.
E) Managers do not face restrictions when making decisions.
Q3) You and your roommate are going shopping.As you walk down the street,you see movers lifting a large couch out of a truck and onto the sidewalk.You both quickly cross to the other side of the street.You don't want to get in the way of the movers or risk being injured by a piece of furniture.
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Chapter 12: Power,influence,and Politics
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Sample Questions
Q1) Which of the following is a "hard" influence tactic?
A) consultation
B) legitimating tactics
C) ingratiation
D) personal appeals
E) rational persuasion
Q2) Which of the following would necessarily require an apology?
A) A leader has offended another.
B) A follower has offended another organizational member.
C) A follower has offended an external party.
D) A wrongdoing is genuinely regretted.
E) An organization has criticized another organization.
Q3) What does an individual's source of "politicalness" stem from? What should determine an individual's degree of "politicalness"?
Q4) The highest degree of empowerment is
A) authoritarian power.
B) power sharing.
C) power distribution.
D) influence sharing.
E) structural.
Page 14
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Chapter 13: Leadership Effectiveness
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Sample Questions
Q1) Research indicates that leadership prototypes have recently been changing to emphasize more feminine traits and styles that emphasize empowerment,fairness,compassion,and supportiveness.
A)True
B)False
Q2) Which of the following is not a characteristic of an in-group exchange?
A) reciprocal influence
B) mutual respect
C) sense of common fates
D) economic exchange
E) social relationship
Q3) Define transactional leadership.Compare and contrast this with the initiating structure type of leader behavior.
Q4) Describe the concept of servant-leadership.Identify at least five servant-leadership characteristics,and give an example of each.
Q5) Define transformational leadership and its components,and describe how it works.What are the implications of transformational leadership for managers?
Q6) What should a manager learn from behavioral styles theory?
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Chapter 14: Organizational Culture, socialization, and Mentoring
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Sample Questions
Q1) Bill wants to work for the Chocolate Factory.He applies for a job and at the same time tries to find out as much as he can about the company on the Internet.He also asks his friend Charles,who already works there,about the work environment and employee benefits that the company offers.Which phase of organizational socialization is Bill currently in?
A) encounter
B) anticipatory
C) integration
D) Arrival
E) change and acquisition
Q2) What is a hierarchical culture? How is this type of culture defined in the CVF? What would it be like to work in this type of culture?
Q3) Social responsibility is a company's ability to make a profit without sacrificing the resources of its people,the community,and the planet.
A)True
B)False
Q4) Socialization tactics vary along a number of dimensions.Identify and describe these dimensions and give an example for each.
Page 16
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Chapter 15: Organizational Design, effectiveness, and Innovation
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Sample Questions
Q1) The human body is an example of a(n)________ because it requires life-sustaining oxygen,nutrients,and water from the environment.
A) open system
B) closed system
C) learning system
D) hierarchy
E) flat organization
Q2) Roscoe Products produce widgets.Using a(n)__________,they are able to achieve economies of scale by specializing the application of labor to specific and standardized functions.
A) traditional design
B) open design
C) horizontal structure
D) organic structure
E) closed design
Q3) Identify the pros and cons of the different types of organizational structures.
Q4) One of the seeds of innovation is hard work in a specific direction.
A)True
B)False
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Chapter 16: Managing Change and Stres
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90 Flashcards
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Sample Questions
Q1) Social and political pressures can cause organizations to need to change.Discuss some of these pressures that are affecting many organizations today,and explain how organizations can be ready for them.Provide specific examples.
Q2) Strategic plans are based on analyses of an organization's strengths,weaknesses,opportunities,and threats,known as a SWOT analysis.
A)True
B)False
Q3) If people are resisting because of adjustment problems,management should adopt a negotiation and agreement approach to managing resistance to change.
A)True
B)False
Q4) What is organization development? What is the philosophy behind OD? How does it work and why is it important?
Q5) Describe the eight steps of Kotter's model for leading organizational change. John Kotter,an expert in leadership and change management,believes that organizational change most often fails not because of inadequate planning but because of ineffective implementation.To help overcome this,he proposed an eight-step process for leading change
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