Business Communication Practice Questions
Course Introduction
Business Communication explores the fundamental principles and practices of effective communication in professional settings. The course covers key topics such as written, verbal, and non-verbal communication, audience analysis, intercultural communication, and the use of digital platforms in business contexts. Students will develop skills in crafting clear emails, reports, proposals, and presentations, while also learning strategies for negotiation, persuasion, and conflict resolution. Through practical exercises and real-world case studies, this course aims to enhance students ability to convey ideas persuasively and build strong workplace relationships.
Recommended Textbook
Contemporary Business 16th Edition by Louis E. Boone
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17 Chapters
2631 Verified Questions
2631 Flashcards
Source URL: https://quizplus.com/study-set/3987
Page 2
Chapter 1: The Changing Face of Business
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/80082
Sample Questions
Q1) In colonial society, the economic focus was centered on _____.
A) metropolitan areas
B) areas west of the Mississippi River
C) rural areas
D) cities
Answer: C
Q2) Companies are not required to be ethical to succeed in the long run.
A)True
B)False
Answer: False
Q3) Which of the following statements is true about the private enterprise system?
A) private property
B) credit
C) profit
D) freedom of choice
Answer: D
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Page 3
Chapter 2: Business Ethics and Social Responsibility
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Some companies measure social performance by conducting a(n)_____ that identifies and evaluates the company's activities that relate to social issues.
A)Securities and Exchange Commission (SEC)
B)Occupational Safety and Health Administration (OSHA)
C)False Claims Act
D)integrity
E)social audit
F)social responsibility
G)business ethics
H)sexual harassment
I)code of conduct
J)conflict of interest
K)Product liability
L)postconventional stage
M)Regulation FD
N)Whistle-blowing
O)green marketing
Answer: E
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Page 4
Chapter 3: Economic Challenges Facing Contemporary Business
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) Since the 1930s, the United States has not faced another "true" economic depression.
A)True
B)False Answer: True
Q2) Demand and supply never affect employment.
A)True
B)False Answer: False
Q3) Deflation can hurt industries like housing and auto manufacturing.
A)True
B)False Answer: True
Q4) The U.S. Postal Service's delivery of first-class mail is an example of a regulated monopoly.
A)True
B)False Answer: True
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Chapter 4: Competing in World Markets
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Controversies regarding the World Trade Organization (WTO) include pollution and human rights abuses.
A)True
B)False
Q2) Facebook acquired online photo, video, and social media site Instagram for $1 billion in cash and stock. This is an example of _____.
A) a licensing agreement
B) subcontracting
C) a direct investment
D) a joint venture
Q3) The United States has an international trade deficit in the sale and purchase of goods but a trade surplus in services.
A)True
B)False
Q4) Distinguish between a global strategy and a multidomestic strategy for marketing goods in other nations.
Q5) Trading with other countries may increase a company's risk.
A)True
B)False
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Chapter 5: Forms of Business Ownership and Organization
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Star Airlines' purchase of Hispania Airlines combines the resources and capabilities of both firms to create the world's largest airline. The newly formed company is an example of a _____.
A) vertical merger
B) joint venture
C) horizontal merger
D) conglomerate company
Q2) List the elements contained in a business plan.
Q3) If JNK steel buys Ramirez Iron Ore to assure itself of a constant flow of ore, it will be an example of a _____.
A) conglomerate company
B) domestic company
C) vertical merger
D) subsidiary corporation
Q4) All of the following are duties of the board of directors of a corporation EXCEPT _____.
A) guaranteeing the payment of cash dividends every year
B) electing its own officers
C) hiring the corporation's chief executive officer
D) authorizing major transactions of the corporation
Page 7
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Chapter 6: Starting Your Own Business: the Entrepreneurship Alternative
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Explain recent demographic and economic trends that create opportunities for entrepreneurs to market new goods and services.
Q2) When entrepreneurs use _____, they borrow money from banks, finance companies, credit card companies, and family or friends that must be repaid.
A)Seed capital
B)angel investor
C)venture capitalist
D)debt financing
E)Information technology
F)social entrepreneur
G)classic entrepreneur
H)lifestyle entrepreneur
I)targeted employment area
J)skunkworks
K)Intrapreneurship
L)Internal locus of control
Q3) Entrepreneurs generally begin with a vision.
A)True
B)False
Page 8
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Chapter 7: Management, Leadership, and the Internal Organization
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194 Verified Questions
194 Flashcards
Source URL: https://quizplus.com/quiz/80090
Sample Questions
Q1) The quality control team at an electronics manufacturing company selects and implements a strategy to reduce product defects after evaluating the possible alternatives. What is the next step it should take in the decision-making process?
A) Assess the outcome of the decision.
B) Develop a potential course of action.
C) Recognize the opportunity.
D) Define the problem.
Q2) A home furnishing store issued a recall notice for a defective appliance. Before the notice was publicly issued, the company had assembled a crisis management team to enact a(n) _____ plan.
A) tactical
B) operational
C) contingency
D) strategic
Q3) When an organization develops and launches a new product, it is making a programmed decision.
A)True
B)False
Q4) Define SWOT analysis and explain its purpose in the strategic planning process.
Page 9
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Chapter 8: Human Resource Management: From
Recruitment to Labor Relations
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/80081
Sample Questions
Q1) A key management tactic involving unions is the lockout.
A)True
B)False
Q2) _____ is the process of reducing the number of employees within a firm by eliminating jobs.
A)Job enlargement
B)360-degree performance review
C)collective bargaining
D)Theory Y
E)Downsizing
F)outsourcing
G)Flexible work plans
H)grievance
I)401(k) plans
J)human resource management
K)performance appraisals
L)Employee separation
M)lockout
N)arbitration
Q3) Describe collective bargaining.
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Chapter 9: Top Performance Through Empowerment,
Teamwork, and Communication
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/80091
Sample Questions
Q1) All teams should include people with similar skills who are committed to a common purpose.
A)True
B)False
Q2) What are some of the challenges associated with e-mail?
Q3) High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.
A)True
B)False
Q4) Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.
A) external
B) diverse
C) high-context
D) low-context
Q5) In highly productive teams, norms contribute to accomplishment of team goals.
A)True
B)False
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Chapter 10: Production and Operations Management
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/80092
Sample Questions
Q1) A steel company whose blast furnaces never completely shut down except for malfunctions is an example of a(n) _____ production system.
A) intermittent
B) synthetic
C) just-in-time
D) continuous
Q2) A plant where plastic 2-liter bottles are manufactured probably uses a _____ layout.
A) customer-oriented
B) product
C) process
D) fixed-position
Q3) Custom machine shops are typically organized in a product layout.
A)True
B)False
Q4) Provide two examples of uses for robots.
Q5) Gantt charts are most effective for tracking projected and actual work progress over time.
A)True
B)False
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Chapter 11: Customer-Driven Marketing
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/80093
Sample Questions
Q1) The common bases for segmenting consumer markets include all of the following EXCEPT _____ factors.
A) psychographic
B) geographic
C) demographic
D) end-use
Q2) Marketing is rarely useful as an education tool.
A)True
B)False
Q3) Companies use _____ to fit the needs and preferences of a specific target market by combining product, distribution, promotion, and pricing strategies.
A) a marketing mix
B) organization marketing
C) consumer behavior
D) market segmentation
Q4) Income is perhaps the most volatile factor in demographic segmentation in the United States.
A)True
B)False
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Chapter 12: Product and Distribution Strategies
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184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/80094
Sample Questions
Q1) Which of the following approaches limits market coverage in a specific geographical region?
A) Intensive distribution
B) Selective distribution
C) Exclusive distribution
D) Scrambled distribution
Q2) Which of the following is a specialty product?
A) Armani designer clothing
B) Dining room set
C) Insurance policy
D) Gallon of milk
Q3) General Mills products include Betty Crocker, Pillsbury, Haagen-Dazs, Green Giant, Hamburger Helper, and Progresso. These examples constitute General Mills' _____.
A) distribution strategy
B) product mix
C) product cluster
D) product line
Q4) Explain why choosing the right package and label is especially crucial in international marketing.
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Chapter 13: Promotion and Pricing Strategies
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/80095
Sample Questions
Q1) Describe the relationship between price and quality.
Q2) Blue, a Jazz club, is conducting a breakeven analysis to determine how many tickets it must sell at $20 each to break even on the Jazz Fest, a program conducted by it. Fixed costs are $4,000, and the variable cost per person is $10. To break even, Blue must sell _____ tickets.
A) 800
B) 500
C) 400
D) 80
Q3) Describe everyday low pricing (EDLP).
Q4) Discuss how integrated marketing communications relate to a firm's overall promotional strategy.
Q5) Companies typically prefer sweepstakes to games or contests because:
A) they can predict the number of winners in sweepstakes.
B) organizing sweepstakes require less advertising.
C) sweepstakes require product purchase to enter.
D) courts and rulings have favored the use of sweepstakes.
Q6) Penetration pricing assumes that a low price will attract new buyers.
A)True
B)False
Page 15
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Chapter 14: Using Technology to Manage Information
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/80083
Sample Questions
Q1) A(n) _____ is an outside company that specializes in providing both computers and the application support for managing information systems of business clients.
A)CIO
B)VoIP
C)decision support system
D)firewall
E)application service provider
F)virtual private network
G)WiFi
H)intranet
I)malware
J)local area network
K)data
L)grid computing
M)expert system
N)executive support system
O)spyware
P)database
Q)cloud computing
R)botnet
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Page 16
Chapter 15: Understanding Accounting and Financial Statements
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/80096
Sample Questions
Q1) A public accounting firm is prohibited from providing both consulting services and audit services to the same firm.
A)True
B)False
Q2) Explain the differences between public accountants and management accountants.
Q3) Miles is an accountant and works for a firm that provides tax planning and preparation services to other businesses. Miles is a management accountant.
A)True
B)False
Q4) Cash budgets are typically prepared on a weekly basis.
A)True
B)False
Q5) The current ratio is a leverage ratio.
A)True
B)False
Q6) Accountants play a role in all three business activities: financing, investing, and operating.
A)True
B)False
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Chapter 16: The Financial System
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/80097
Sample Questions
Q1) The Securities and Exchange Commission requires virtually all new public issues of corporate securities to be registered. As part of the registration process for a new security issue, the issuer must prepare a(n) ____.
A) essay
B) prospectus
C) application
D) financial report
Q2) Madelyn Inc., an automobile company, decides to expand its operation abroad by setting up three new manufacturing plants. Since enough funds were not available for this expansion process, Madelyn decides to list its company on its national stock exchange and issue securities for raising additional capital. The market for Madelyn's securities can be described as a _____ market.
A) secondary
B) insider
C) primary
D) limit order
Q3) The credit crisis came about partly because of subprime mortgages.
A)True
B)False
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Page 18
Chapter 17: Financial Management
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/80085
Sample Questions
Q1) The gain or loss that results from an investment over a specified period of time is known as _____.
A) risk
B) return
C) probability
D) value
Q2) Financial managers are responsible for increasing profits to shareholders.
A)True
B)False
Q3) Rhonda, a financial manager at TRM Inc., has to organize the finances of her company for one to two years. In the context of financial planning, she should develop a(n) _____ plan to accomplish this purpose.
A) strategic
B) operating
C) security
D) leverage
Q4) In many companies, the CEO is promoted to the position of CFO.
A)True
B)False
Q5) Describe a disadvantage of equity capital.
Page 19
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