Business Communication
Practice Questions
Course Introduction
Business Communication explores the principles, strategies, and practical skills necessary for effective communication in professional environments. The course covers topics such as audience analysis, message development, business writing, digital communication, presentation techniques, intercultural communication, and interpersonal skills within organizational contexts. Emphasis is placed on crafting clear, concise, and persuasive messages for various business scenarios including emails, reports, proposals, and meetings to enhance collaboration and support organizational goals. Through case studies, group projects, and role-playing exercises, students gain practical experience and confidence to communicate professionally in todays dynamic business world.
Recommended Textbook
Better Business 3rd Edition by
Michael R. Solomon
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21 Chapters
1726 Verified Questions
1726 Flashcards
Source URL: https://quizplus.com/study-set/2019
Page 2
Chapter 1: Business Basics
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Sample Questions
Q1) Teresa and Luis are getting married next month.Which of the following elements of their wedding does NOT require a natural resource for its production?
A) the wedding rings
B) the wedding vows
C) the wedding cake
D) the bridesmaids' dresses
E) the table centerpieces
Answer: B
Q2) In what ways is a multinational corporation,like Google,similar to a local business,such as a Chinese restaurant? In what ways are these two businesses different? Answer: Both Google and a local Chinese restaurant are businesses-entities that offer goods and services to their customers in order to earn a profit.Google and the Chinese restaurant are different in that one is an innovative online business that attracts millions of visitors,while the other is a small town establishment with a smaller local customer base.
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Chapter 2: Economics and Banking
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106 Flashcards
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Sample Questions
Q1) Holding all other factors constant,prices are set slightly above the point where supply equals demand.
A)True
B)False
Answer: False
Q2) In which part of the business cycle is the Federal Reserve most likely to increase the discount rate to discourage banks from borrowing?
A) trough
B) expansion
C) peak
D) recession
E) depression
Answer: B
Q3) What does the monthly consumer price index (CPI)measure?
A) the changes in prices of goods and services as determined by the sellers
B) the amount of products and services manufactured domestically
C) the number of new products purchased by consumers
D) the changes in prices of goods and services purchased by households
E) the changes in prices of the resources used to create consumer goods
Answer: D
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Chapter 3: Ethics in Business
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Sample Questions
Q1) Situational ethics encourages people to ________.
A) create a personal code of ethics based on their family background
B) make ethical decisions based upon the circumstances of a particular experience, not upon fixed laws
C) evaluate how they can best meet their individual needs in any particular situation
D) apply the basic values shared by all major religious traditions to a variety of situations
E) have no interest in the moral consequences of their actions
Answer: B
Q2) A toy company regularly donates some of its profits to charitable organizations.This company is exercising ________.
A) self-reporting
B) corporate philanthropy
C) social audits
D) public ratings and rankings
E) socially responsible investing
Answer: B
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Chapter 4: Business in a Global Economy
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Sample Questions
Q1) What is the opposite of nonconvertible currency?
A) countertrade currency
B) freely floating currency
C) gold coin currency
D) unregulated currency
E) barter currency
Q2) When a country drops its rule preventing the imports of foreign-made cars,it is increasing globalization through technological innovation.
A)True
B)False
Q3) A consumer products company competes around the world primarily by customizing or differentiating its products to meet unique local needs,tastes,or preferences.The company is using a ________ strategy.
A) global
B) multidomestic
C) transnational
D) domestic
E) national
Q4) Which is better: a strong U.S.dollar or a weak U.S.dollar?
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Chapter 5: Small Business and the Entrepreneur
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Sample Questions
Q1) Johanna plans on being the sole proprietor of a home-based sales consulting business.Since she will work out of her home,her start-up costs should be low.Which type of financing would be BEST for her to use for the start up of her business?
A) personal savings
B) bank loan
C) loan from friends
D) venture capitalist
E) angel investors
Q2) Small business owners can seek professional advice at no cost through ________.
A) the Service Corps of Retired Executives
B) Fortune 500 companies
C) the Volunteer Corps of America
D) McKinsey & Company management consulting
E) the Better Business Bureau
Q3) Franchisees are independent third-party operators who market and sell a company's products or services under the company's name.
A)True
B)False
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Chapter 6: Forms of Business Ownership
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Sample Questions
Q1) A company with 200 shareholders can establish itself as an S corporation.
A)True
B)False
Q2) The following are characteristics shared by both for-profit and not-for-profit corporations EXCEPT ________.
A) electing a board of directors to run the organization
B) offering employee fringe benefits
C) having limited liability protection
D) issuing shares of stock
E) holding board meetings
Q3) What is the difference between a general partnership and a limited partnership? What would be some reasons for choosing a limited partnership?
Q4) All mergers and acquisitions are mutually desired by both companies.
A)True
B)False
Q5) The owners of a corporation are known as general corporate partners.
A)True
B)False
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Chapter 7: Business Management and Organization
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Sample Questions
Q1) At what stage in the decision-making process would managers be most likely to seek customer or market opinion?
A) when identifying problems
B) when generating alternative solutions
C) when evaluating the alternatives
D) when choosing the best plan of action
E) when implementing the plan of action
Q2) Mission statements reflect the personality of ________.
A) a company
B) a typical customer of a company
C) the owner of a company
D) the spokesperson for a company
E) general shareholders in a company
Q3) The need for a business to change quickly will often help determine the ________.
A) mission statement
B) vision
C) compensation of employees
D) organizational structure
E) technology infrastructure
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Page 9
Chapter 8: Motivation, Leadership, and Teamwork
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Sample Questions
Q1) Andre had a difficult time finding a job after college.Eventually he found work selling office equipment,which did not interest him much.Andre's sales are low and so is his motivation to do more for the company for which he works.According to the Q12,Andre is classified as ________.
A) engaged
B) not engaged
C) actively disengaged
D) highly engaged
E) unengaging
Q2) Irene manages bakers who work for a large bakery chain.The morning shift always seems to accomplish more than the afternoon shift.Irene decides to study the afternoon shift to see where the problem may originate.Irene is surprised to learn that the afternoon shift's productivity is now higher than that of the morning shift.Why did this happen?
Q3) Hector manages a locally owned bakery.He believes his employees are motivated to do a good job for the customer without his having to constantly involve himself in their work.Which of McGregor's motivational models is Hector employing? How do you know?
Q4) What was R.M.Belbin's contribution to the study of work teams?
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Page 10
Chapter 9: Human Resource Management
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Sample Questions
Q1) The managers of a roofing company start hearing their employees talk about approaching their local union representatives with concerns about working hours.Management legally can use a lockout to keep these employees from entering the premises.
A)True
B)False
Q2) Why are performance appraisals useful? What are the drawbacks?
Q3) Think of your ideal job.Write a job description and job specifications for it.
Q4) Teresa just received a quarterly statement from the Vanguard Group,which shows earnings from investments using her pretax dollars.Teresa contributes a percentage of her salary to the plan and her company matches it.Teresa has a 401(k)plan.
A)True B)False
Q5) Sydney recently saw a notice in her company newsletter about a new job opening within her company.Since it would be a promotion for her,she applied later that day.In this example,Sydney's company recruited externally.
A)True
B)False
Q6) What is collective bargaining?
Page 11
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Chapter 10: Online Business and Technology
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Sample Questions
Q1) Business intelligence software can help managers ________.
A) report, plan, and forecast workforce performance
B) assess the level of expertise of each of a business's employees
C) forecast their business's stock performance during the next fiscal year
D) gain access to private information about a business's competitors
E) design innovative products for consumer use
Q2) E-procurement typically occurs between businesses only.
A)True
B)False
Q3) Viral marketing is least likely to occur via ________.
A) websites
B) television
C) social networks
D) e-mail
E) YouTube
Q4) What is the main difference between an IT system and an MIS system? Provide an example of how an MIS professional could contribute to a technology-related business decision.
Q5) What is the role of the information technology (IT)department?
Q6) What aspect of social media is Kickstarter an example of,and what does it do?
Page 12
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Chapter 11: Production, operations, and the Supply Chain
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Sample Questions
Q1) A significant aspect of total quality management is catering to the customers' needs and desires.
A)True
B)False
Q2) Improvements in technology have significantly improved the process of producing goods.
A)True
B)False
Q3) Production is the process of getting a good or service to the customer.
A)True
B)False
Q4) Companies that provide a service do NOT need to be concerned with efficient production processes.
A)True
B)False
Q5) Why is supply chain management important?
Q6) What effect has the introduction of CAD and CAM had on production?
Q7) Explain what a Gantt chart is and how it is beneficial in production management.
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Q8) What are industrial robots,and how would a company benefit by including them as part of its production system?
Chapter 12: Marketing and Consumer Behavior
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Sample Questions
Q1) Maximizing convenience is one way to increase the value of a product.
A)True
B)False
Q2) Which of the following is NOT a primary source of data?
A) interviews
B) controlled experiments
C) accounting records
D) sampling
E) customer feedback
Q3) When eight to ten potential customers are asked for feedback on a good or service,advertisement,idea,or packaging by a company,they are called a ________.
A) target market
B) focus group
C) control group
D) consumer advocacy group
E) demographic group
Q4) Market segmentation based on consumer characteristics such as benefit sought,brand loyalty,volume usage,price sensitivity,and how a product is used are examples of what type of consumer market segmentation?
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Chapter 13: Product Development and Pricing Strategies
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Sample Questions
Q1) An advertising campaign that attempts to sell a product to a new subgroup of the existing market is an example of ________.
A) creating a new use
B) repackaging
C) creating a new vision
D) lowering the price
E) finding a new market
Q2) A legally protected brand is called a(n)________.
A) equity
B) knockoff
C) trademark
D) recognized brand
E) log
Q3) The two functions of labels are ________.
A) inform and facilitate use
B) inform and persuade
C) protect the product and persuade
D) facilitate use and be environmentally friendly
E) to entice and mislead
Q4) Describe the commercialization step of product development.
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Chapter 14: Promotion and Distribution
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Sample Questions
Q1) The task referred to as creative selling is MOST often done by ________.
A) an order taker
B) an order getter
C) support personnel
D) a sales clerk
E) a copy writer
Q2) One of the disadvantages of Internet advertising is that it is difficult to measure how many people see the advertisement.
A)True
B)False
Q3) Why do salespeople stay in touch with current customers?
Q4) Publicity that is made available to the mass media is an example of ________.
A) controlled messages
B) uncontrolled messages
C) globally integrated messages
D) semi-controlled messages
E) institutional advertising
Q5) In the context of personal selling,what does it mean to overcome objections?
Q6) Discuss how salespeople help build good customer relationships.
Q7) What distinguishes agents from brokers?
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Chapter 15: Financing and Tracking Business Operations
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Sample Questions
Q1) Numbers used to compare current data to data from previous years,competitors' data,or industry averages is called ________ analysis.
A) ratio
B) current
C) debt
D) inventory
E) equity
Q2) What are three measurements used to analyze an income statement?
Q3) New Fashion Stores,Inc.received 1,000 t-shirts on the first of the month.By the end of the month,the company had sold 743 shirts.The difference is ________.
A) inventory
B) retained earnings
C) working capital
D) equity
E) accounts payable
Q4) Factoring is the process of selling accounts receivable for cash instead of using them as collateral for a loan.
A)True
B)False
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Chapter 16: Investment Opportunities in the Securities Market
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Sample Questions
Q1) Of the following,which is LEAST likely to buy stock in an IPO?
A) a mutual fund
B) a corporate pension plan
C) an insurance company
D) an individual investor
E) an institutional buyer
Q2) Who acts as the intermediary between companies issuing stock and investors who purchase the stock?
A) a financial advisory firm
B) the Securities and Exchange Commission
C) a prospectus
D) an overwriter
E) the New York Stock Exchange
Q3) What are the three main types of corporate bonds and what are their important characteristics?
Q4) When a company issues bonds,financial advisors buy the bonds at face value.
A)True
B)False
Page 18
Q5) Describe two ways to make money by investing in stocks.
Q6) Why is asset allocation important for an investor?
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Page 19
Chapter 17: Business Law
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Sample Questions
Q1) Which of the following is NOT one of the elements of a contract that must be in place for it to be valid?
A) an offer must be made
B) the parties must understand and agree on the terms
C) the terms must be formally drafted
D) consideration must be given
E) the offer must be accepted
Q2) Which of the following regulates the fiduciary responsibilities of unions to its members?
A) Fair Labor Standards Act
B) Labor-Management Reporting and Disclosure Act
C) Workers Compensation
D) Employee Retirement Income Security Act
E) Occupational Safety and Health Act
Q3) In terms of contract law,consideration means ________.
A) mental capacity
B) something of real value
C) minor status
D) duress
E) acceptance
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Chapter 18: Constructing an Effective Business Plan
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Sample Questions
Q1) The following are all components of a business plan EXCEPT ________.
A) the chapter summary
B) product descriptions
C) sales and promotion details
D) the table of contents
E) the executive summary
Q2) All of the following are included within the business plan BEFORE the appendices EXCEPT ________.
A) marketing strategy
B) professional references
C) core production strategy
D) table of contents
E) company profile and strategy
Q3) When writing a market analysis of your business plan,you should include all of the following EXCEPT ________.
A) explanation of the advantage of using business's product or service
B) identification of age and location of potential customers
C) description of methods that will be used to promote the business
D) description of the potential growth for the good or service
E) a clear understanding of your competition
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Chapter 19: Business Communications
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Sample Questions
Q1) Memos are typically used for internal communication.
A)True
B)False
Q2) Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.
A) half of their time
B) 75 percent of their time
C) two hours
D) 20 minutes out of every hour
E) a quarter of their time
Q3) Good presentation skills begin with good information technology skills,such as expertise in working with databases and with PowerPoint.
A)True
B)False
Q4) Like exchanging e-mails and attachments,there are timing and version issues to contend with when using wikis,making it difficult to use them in a team setting.
A)True
B)False
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Chapter 20: Finding a Job
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Sample Questions
Q1) After being accepted for a job,ask for a week to consider the salary offer to allow for time to do further research and come up with a negotiating plan.
A)True
B)False
Q2) When attending a networking event such as a job fair,it is important to let people know right away that you are looking for a job,so ask for a job right away.
A)True
B)False
Q3) Here's an example of an objective to include in a resume:
Q4) What are three ways the Internet can be helpful in searching for a job?
Q5) There are two main types of resumes: ________.
A) short and long
B) essay and outline
C) chronological and functional
D) curriculum vitae and marketing summaries
E) experience and accomplishments
Q6) Identify at least three negotiating strategies.
Q7) What would be the reason NOT to include a GPA if it is lower than 3.0?
Q8) What is a chronological resume and when is it the appropriate?
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Chapter 21: Personal Finance
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Sample Questions
Q1) If you are insuring an older car,it always makes financial sense to carry the cost of collision and comprehensive coverage.
A)True
B)False
Q2) Monthly student loan payments are an example of a(n)________ expense.
A) variable
B) unexpected
C) invisible
D) fixed
E) periodic
Q3) What is compound interest?
Q4) ________ expenses are items such as taxes or donations that are paid,but not on a monthly basis.
A) Invisible
B) Fixed
C) Periodic
D) Unexpected
E) Invariable
Q5) Give an example of an unexpected expense.
Q6) What is a credit score?
Page 24
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