Business Communication Practice Exam
Course Introduction
Business Communication focuses on the principles and practices of effective communication within a professional business environment. The course covers topics such as written and oral communication, the use of digital communication tools, intercultural and ethical considerations, and strategies for effective team collaboration. Emphasis is placed on mastering the formats and conventions of business correspondence, report writing, presentations, and negotiating techniques, as well as developing active listening and feedback skills to enhance understanding and productivity in diverse workplace settings.
Recommended Textbook
Developing Management Skills 9th Edition by David A. Whetten
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10 Chapters
981 Verified Questions
981 Flashcards
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Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Self-awareness is at the foundation of personal life management skills.
A)True
B)False
Answer: True
Q2) You are a vice-president of operations for a Fortune 500 company and have six area managers reporting to you.Using Rokeach's value classification system,identify and explain the key values your managers are most likely to perceive as the most important to their success in the workplace.
Answer: With regards to instrumental values,managers want employees who are responsible,honest,capable,imaginative,and logical.Managers in the business world tend to rate ambition,capability,responsibility,and freedom higher than people in general.Highly successful managers typically place more emphasis on economic (a comfortable life)and political (social recognition)values than less successful managers.Managers also place more value on sense of accomplishment,self-respect,a comfortable life,and independence than the population in general.The instrumental value managers held highest for themselves was ambition; their highest-held terminal value was sense of accomplishment.Personal values rather than social values and those oriented toward achievement predominate among managers.
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Chapter 2: Managing Personal Stress
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Indicate the main type of stressor(s)Mary experienced on each day she recorded a journal entry.Provide support for your answer.
Answer: On Tuesday,Mary experienced encounter stress.On Wednesday,Mary experienced situational stress.On Thursday,Mary experienced anticipatory stress.On Friday,Mary experienced time stress.In providing support,students should relate relevant chapter concepts to justify their choices of the type of stressor(s)Mary experienced; student responses related to support/justification will vary.
Q2) Bill was feeling overwhelmed by work and realized that he needed to develop some healthy habits to deal with the stress.He started an exercise program and made a commitment to spend quality time with his family every weekend.What kind of strategy is bill pursuing?
A) Enactive
B) Proactive
C) Reactive
D) Distractive
Answer: B
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4
Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) The analytical problem-solving model would be the most appropriate approach in determining why employee morale has declined in an organization.
A)True
B)False
Answer: False
Q2) Which is best when generating alternatives?
A) Evaluate the alternatives as they are proposed; this saves time.
B) Focus on the short term; bad decisions in the short term means there is no long term to worry about.
C) Evaluate the alternatives after all alternatives have been proposed.
D) Separate alternatives from one another.
Answer: C
Q3) What stage of creative problem solving occurs when an insight is recognized and a creative solution is articulated?
A) Preparation stage
B) Illumination stage
C) Incubation stage
D) Verification stage
Answer: B
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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103 Flashcards
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Sample Questions
Q1) How were principles of descriptive communication violated? What would you do differently to make the communication more descriptive?
Q2) In her student evaluations,Morgan notes the following comments: (1)"The course is boring," (2)"The room is always cold," (3)You are a great teacher," and (4)"You are easy to understand; you provide real-life examples to clarify your point."
A) All the comments are global communication.
B) All the comments are specific communication and are useful.
C) Comments 3 and 4 are specific communication and are useful.
D) Only comment 4 is specific communication that is useful.
Q3) You have just practiced descriptive communication to modify some problematic behavior.Your subordinate replies,"I have an excuse ...it is not my fault." What should you do?
A) Point out (without causing defensiveness) to your subordinate that it really doesn't matter if it is his/her fault; the problem still exists
B) Keep trying to describe the problematic behavior until the subordinate understands
C) Refocus the communication away from blame or fault toward counseling
D) None of the above
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Page 6
Chapter 5: Gaining Power and Influence
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98 Flashcards
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Sample Questions
Q1) What is included in strategies that neutralize retribution?
A) Confronting the person who is trying to intimidate you
B) Refusing to bargain with the person
C) Confronting the logic of the person's request
Q2) Disadvantage(s)to using reciprocity are (1)considerable time required to build trust,(2)engenders resentment,and (3)encourages people to feel the terms of assignments are open for negotiation.Which statements are correct?
A) All three statements are correct.
B) Only statement 3 is correct.
C) Statements 2 and 3 are correct.
D) Statements 1 and 3 are correct.
E) Only statement 1 is correct.
Q3) Recently your boss remarked to you,"I don't know where you are coming from." Other people have expressed frustration with you over your lack of team play.You should conclude that you may be losing your expert power.
A)True
B)False
Q4) Which influence strategy did your boss try the second time you spoke with him?
Q5) Which influence strategy did you employ with Max?
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Chapter 6: Motivating Others
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Sample Questions
Q1) What are the high-priority action items you would include in a consulting report to Steve Morgan,president of EL? Focus on specific actions that he could initiate that would better use the abilities of the staff and foster a more motivating work environment.
Q2) Would you say that Electro Logic's main problems stem from lack of ability or lack of motivation? Why?
Q3) A manager who encourages initiative by reminding employees that their failure means organizational failure should do something different.What should he do?
A) React to employees on an emotional basis
B) Imply his joint stake in the work failure
C) Demand a change or improvement in a firm tone of voice
D) Present facts about organizational needs
E) Redo their plans for them
Q4) How are satisfaction and performance interacting at Electro Logic?
Q5) You have noticed that your employee is not performing at the level you had hoped.In fact,you have determined his poor performance is due to a lack of ability.Explain (in the order that they should be utilized)the five tools an effective manager would employ in this situation.
Q6) What is a calling orientation,and how does it impact employee motivation?
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Chapter 7: Managing Conflict
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Sample Questions
Q1) Issue-focused conflicts are similar to rational negotiations,which can be viewed as an interpersonal decision-making process by which two or more people agree how to allocate scarce resources.
A)True
B)False
Q2) Which of the following is not a guideline provided by the general framework of collaborative problem-solving?
A) Focus on interests, not positions
B) Invent options for mutual gains
C) Separate the people from the problem
D) Clarify the differences between individuals' goals
Q3) Leslie listened to Marco's plea that the team adopt his favorite project.She had serious misgivings about it,but didn't want to rock the boat.So she said,"Whatever.We'll just do it your way,Marco.What should I do next?" Leslie has just adopted which conflict management strategy?
A) Avoiding
B) Accommodating
C) Capitulating
D) Compromise
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Chapter 8: Empowering and Delegating
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Sample Questions
Q1) Julie is reluctant to embrace empowerment as her employees have not had the necessary training to accomplish the work assigned to her purchasing department.Her belief is likely based on her attitudes about her employees.
A)True
B)False
Q2) Which is an accurate interpretation of the personal assessment score results?
A) George has a strong sense of impact.
B) George has a strong sense of choice.
C) George has a strong sense of competence.
D) George is very secure.
Q3) You coach high school sports.Your team has lost 37 games in a row prior to your arrival.Having returned from an empowerment seminar,you decide what is best for your players is to model the correct behaviors.Which is best?
A) Invite players from the 1972 state championship team to talk to your players
B) Demonstrate the desired behaviors yourself (you were an all-stater after all)
C) Discuss with the team about going undefeated next year
D) Invite players from the 1972 state championship team to talk to your team and demonstrate the desired behaviors yourself (you were an all-stater)
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Page 10
Chapter 9: Building Effective Teams and Teamwork
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100 Flashcards
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Sample Questions
Q1) Jane builds on the ideas of others by providing examples and illustrations.What role is Jane playing?
A) Elaborating role
B) Supportive role
C) Information-giving role
D) Energizing role
Q2) The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance.What stage is it?
A) Forming
B) Norming
C) Storming
D) Performing
Q3) Team members from which orientation are more likely to expect to be involved in the creation and articulation of goals?
A) Individualist
B) Collectivist
C) Neutral
D) Affective
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Chapter 10: Leading Positive Change
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Sample Questions
Q1) Creating a new language is a part of including both the right and left brain and leads to more commitment toward a newly articulated vision.
A)True
B)False
Q2) According to the textbook authors,almost anything can be reproduced in less than half a year.
A)True
B)False
Q3) Which is the most accurate summary of the differentiation some writers have given between leadership and management?
A) Management is about facilitating stability and leadership is about managing change. B) Management is about equilibrium and leadership is about refining current performance.
C) Management is about controlling variance and leadership is about initiating change. D) Management is about setting direction and leadership is about creating something new.
Q4) What positive energy networks did Iacocca establish?
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