Business Communication Practice Exam
Course Introduction
Business Communication focuses on the principles and practices of effective communication within business environments. The course covers key topics such as crafting professional emails, reports, and proposals; delivering impactful presentations; navigating interpersonal and intercultural communication; and developing strategies for both formal and informal business interactions. Emphasis is placed on clarity, conciseness, audience analysis, and ethical communication, equipping students with the skills necessary to convey ideas effectively, collaborate with diverse teams, and build positive professional relationships in a variety of business contexts.
Recommended Textbook
Public Speaking Handbook 5th Edition by Steven
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A. Beebe
Page 2
Chapter 1: Introduction to Public Speaking
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Sample Questions
Q1) The _______ in public speaking is the speech itself-both what is said and how it is said.
A)context
B)feedback
C)message
D)source
Answer: C
Q2) ______ is the process of presenting a message to an audience,small or large.
A)Conversation
B)Public speaking
C)Audience engagement
D)Argumentation
Answer: B
Q3) People in conversation may alternately talk and listen,and refrain from interrupting one another,but in public speaking the roles of speaker and audience are not as clearly defined.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Speaking With Confidence
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Q1) Which style of communication apprehension is generally associated with channeling nervous energy to improve public speaking?
A)average
B)insensitive
C)inflexible
D)confrontational
Answer: C
Q2) As noted in your text,a study by two communication researchers found which of the following to be a common reason people experience communication apprehension?
A)fear of humiliation
B)fear of success
C)peer pressure
D)indecision about their topic
Answer: A
Q3) There is no way to manage communication apprehension if you are born with it.
A)True
B)False
Answer: False
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4
Chapter 3: Presenting Your First Speech
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Q1) Once you have an appropriate topic,a specific purpose,and a well-worded central idea down on paper,the next task is to identify your main ideas.
A)True
B)False
Answer: True
Q2) Every well-prepared speech has three major divisions.What are these three divisions?
A)the general purpose,the specific purpose,and the central idea
B)the introduction,the body,and the conclusion
C)the attention-getter,the blueprint,and the summary
D)the topic,the central idea,and the specific purpose
Answer: B
Q3) A ______ is a concise statement indicating what you want your listeners to be able to do,remember,or feel when you finish your speech.
A)general purpose
B)central idea
C)specific purpose
D)blueprint statement
Answer: C
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Page 5
Chapter 4: Speaking Freely and Ethically
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Q1) In 1989,the Supreme Court overturned a statute that made burning the United States flag illegal because the Court
A)found it to be a "speech act" protected by the First Amendment. B)felt that it was what the American public wanted them to do.
C)was persuaded by the Berkeley Free Speech movement.
D)was not able to get enough support in the legislature to uphold the statute.
Q2) Ethical public speaking is inherently audience-centered.
A)True
B)False
Q3) ______ speaker is one whom an audience perceives to be competent,knowledgeable,dynamic,and trustworthy.
A)A charismatic
B)An objective
C)A fair
D)A credible
Q4) ______ are the beliefs,values,and moral principles by which people determine what is right or wrong.
Q5) Discuss what<i> accommodation</i> in public speaking means-what it is,and what it is not.
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Chapter 5: Listening to Speeches
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Q1) Nonverbal cues play a major role in communicating a message.
A)True
B)False
Q2) If you mentally criticize a speaker's style or message,your listening efficiency will increase.
A)True
B)False
Q3) When you "own" your feedback by using I-statements rather than you-statements,you are being ______,an important component of providing effective criticism.
Q4) As audience members,if we prefer to listen to complex information that is interspersed with facts and details,we are
A)critical listeners.
B)action-oriented listeners.
C)analytical listeners.
D)task-oriented listeners.
Q5) What makes a source credible?
Q6) Heightened emotions do not affect your ability to understand a message.
A)True
B)False
Page 7
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Chapter 6: Analyzing Your Audience
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Q1) Explain the value of recognizing nonverbal cues,and provide three tips to respond to nonverbal cues that indicate your audience is inattentive or bored.
Q2) A _____ is an individual's perception of what is true or false.
Q3) List and briefly discuss four strategies for reaching diverse listeners in your audience.
Q4) One of the main factors that will shape your audience's attitude toward you is your credibility-others' perception of you as trustworthy,knowledgeable,and interesting.
A)True
B)False
Q5) Veronica was watching her audience carefully during her speech.After a few minutes,she noticed several class members staring at her with a glazed look in their eyes.She immediately picked up the speed of her speech and moved on to a colorful visual.What was Veronica responding to?
A)psychological audience cues
B)situational feedback
C)nonverbal audience cues
D)listener anxiety
Q6) A _______ audience has externally imposed reasons for being there
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Page 8
Chapter 7: Developing Your Speech
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Q1) When Elizabeth was asked to be the after-dinner speaker for the senior honors dinner, she responded with great enthusiasm.She viewed this as an opportunity to reflect on her time in college,bring a smile to her fellow seniors' faces,relay the excitement of the event,and help them enjoy themselves.In this situation,Elizabeth would be speaking to A)inform.
B)persuade.
C)convince.
D)entertain.
Q2) The central idea should be a single idea.
A)True
B)False
Q3) To be successful,a topic must fit the time constraints and consider you as a speaker,the audience and the _______.
Q4) You should never select a topic that you are not already familiar with,even if you would like to know more about it.
A)True
B)False
Q5) What three questions can be asked to generate main ideas for a speech?
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Chapter 8: Gathering and Using Supporting
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Q1) Because of the rapid development of the Internet and database resources,the more traditional holdings of libraries have lost their usefulness as sources of supporting material.
A)True
B)False
Q2) Differentiate between a literal and figurative analogy and provide an example of each.
Q3) In his speech about date rape on college campuses,Ryan cites statistics from state and county law enforcement documents; then he includes statistics from incidents on his own campus.Which principle of selecting the best supporting material is Ryan using?
A)proximity
B)suitability
C)variety
D)concreteness
Q4) Before you decide that an interview is necessary,you should make sure that your question cannot easily be answered by looking at a Web site or reading a newspaper article or a book.
A)True
B)False
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Chapter 9: Organizing and Outlining Your Speech
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Q1) For your persuasive speech endorsing assisted suicide,you decide to first provide a definition of the term and talk generally about the current status of the problem.You then plan to bring up individual incidents in which assisted suicides have prevented needless suffering.Which strategy of support material organization does this plan reflect?
A)complexity
B)specificity
C)primacy
D)"soft" to "hard" evidence
Q2) From your detailed preparation outline,you will eventually develop ______,a shorter outline that you will use when you deliver your speech.
Q3) Soft evidence rests on opinion or inference.
A)True
B)False
Q4) According to the principle of recency,the point discussed first is the one the audience will remember best.
A)True
B)False
Q5) List the three rules for correct outlining and provide an example for each rule.
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Chapter 10: Introducing Your Speech
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Q1) The first function of a speech introduction is
A)to reveal the topic.
B)to preview of the main ideas.
C)to get the audience's attention.
D)to establish credibility.
Q2) In a speech introduction,proximity is
A)how close the speaker is to the audience.
B)when the speaker uses the most current information.
C)when the speaker presents the thesis statement first.
D)the degree to which the information affects the audience directly.
Q3) Dana begins her speech against abortion by putting up a transparency that shows a graphic image of an aborted fetus.Is this an effective opening?
A)No; she should have opened with a verbal,rather than a visual attention getter.
B)No; this type of graphic material may disgust and repel the audience.
C)Yes; this was startling and vivid and got the audience's attention.
D)Yes; an audience cannot ignore the truth when it is pointed out to them.
Q4) A thoughtful _______ question can prompt your listeners' mental participation in your introduction,getting their attention and giving them a reason to listen.
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Page 12
Chapter 11: Concluding Your Speech
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Q1) Which of the following is a method for summarizing a speech in the conclusion?
A)reemphasizing the central idea in a memorable way
B)using verbal cues to signal the end of the speech
C)using nonverbal cues to signal the end of the speech
D)motivating the audience to respond
Q2) Saying,"that's the end" or "that's my speech" is an example of a transitional phrase signaling the end of a speech and an appropriate way to provide closure in your speech conclusion.
A)True
B)False
Q3) Terms like "finally" and "in conclusion" are examples of devices
A)to motivate an audience to respond or be moved to action.
B)that provide closure for a speech.
C)that summarize the main points in a speech.
D)that reemphasize the main point in a memorable way.
Q4) A concluding transition needs to be followed quickly by the final statement of the speech.
A)True
B)False
Q5) Identify some verbal and nonverbal cues a speaker can use to provide closure.
Page 13
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Chapter 12: Using Words Well: Speaker Language and Style
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Q1) When a speaker compares an abstract idea to a concrete image,she or he is using the figure of speech known as A)an inversion.
B)a metaphor.
C)parallelism.
D)personification.
Q2) Using a key word or phrase at the end rather than the beginning of a sentence,such as in the statement "she's an inspiration,a best friend,and a teacher; she's also my mom" is a stylistic device known as A)alliteration.
B)omission.
C)suspension.
D)inversion.
Q3) Explain the various stylistic devices a speaker can use to create cadence.
Q4) If you want to give your audience an accurate depiction of your message,you should use concrete words.
A)True
B)False
Q5) A _______ is an implied comparison between two things or concepts.
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Chapter 13: Delivering Your Speech
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Q1) Several studies have determined that the most effective teachers in North America
A)pace back and forth to keep the class's attention.
B)avoid the use of eye contact and gestures.
C)use dramatic gestures to emphasize their points.
D)use more immediacy behaviors.
Q2) When a speaker delivers a speech from a written or memorized speech outline without having memorized the exact wording of the speech,he/she is practicing _______ speaking.
Q3) Identify the four methods of delivery.Explain each style and list the advantages and disadvantages of each.
Q4) For most North American listeners today,effective delivery has been described as "platform conversation."
A)True
B)False
Q5) The most important aspect of speech delivery in North America is eye contact. A)True
B)False
Q6) Identify and explain five suggestions for enhancing the final delivery of your speech.
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Chapter 14: Designing and Using Presentation Aids
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Q1) It is usually better to use a chalkboard or whiteboard than to use a chart,graph,or drawing.
A)True
B)False
Q2) List and explain using specific examples)five techniques for creating effective computer-generated presentation aids.
Q3) What is the primary reason that presentation aids enhance an audience's memory of a speech?
A)Presentation aids can be quite colorful and,therefore,memorable.
B)Audience members will better understand and remember the speech because of visual reinforcement.
C)Audiences rarely listen when someone is just talking.
D)Presentation aids are simple to produce and help the audience perceive you as an expert.
Q4) Which of the following is a poor use of PowerPoint?
A)putting the entire text of the preparation outline on the slides
B)using PowerPoint to show pictures
C)using PowerPoint to show graphs
D)there is no wrong way to use PowerPoint
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Chapter 15: Speaking to Inform
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Q1) Identify and describe the three goals of speaking to inform.
Q2) In a speech with the general purpose "to inform," a speaker is
A)acting as an advocate for an issue.
B)being a storyteller,sharing experiences.
C)teaching new information.
D)motivating the audience to act.
Q3) _______ is the art and science of teaching children.
Q4) Gus was asked to present information on the topic of art appreciation.This topic can be rather vague and subjective in nature; different pieces of art can be described in a multitude of ways.However,Gus found a way of clearly defining terms and concepts so the audience would have a common point of reference.For Gus,the primary goal of his informative speech was most likely to
A)enhance understanding.
B)maintain interest.
C)entertain the audience.
D)have the audience become art critics.
Q5) Most speeches that are built around an event follow a________ arrangement.
Q6) List and describe the five different types of informative speeches and their typical organizational pattern.
Page 17
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Chapter 16: Understanding Principles of Persuasive Speaking
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Q1) ________ is the sense of mental discomfort that a person experiences when new information conflicts with that person's attitudes,beliefs,values,or behavior.
Q2) A ________ is a characteristic of something that you are describing.
Q3) In a persuasive speech,the speaker asks the audience to make a choice,rather than just informing them of the options.
A)True
B)False
Q4) Trying to change an audience's attitude is easier than attempting to change its values.
A)True
B)False
Q5) Cognitive dissonance is the sense of mental discomfort a person experiences when new information conflicts with that person's attitudes,beliefs,values,or behavior.
A)True
B)False
Q6) Beliefs and/or values are easier to change than attitudes.
A)True
B)False
Page 18
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Chapter 17: Using Persuasive Strategies
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Q1) What is Aristotle's term for speaker credibility?
A)logos
B)pathos
C)ethos
D)credos
Q2) In Jayla's persuasive speech advocating gun control,she began by asking her audience members to raise their hands if they were in favor of gun control.What type of audience was Jayla most likely speaking to?
A)a receptive audience
B)a neutral audience
C)an unreceptive audience
D)a hostile audience
Q3) While watching TV,Traci sees a commercial in which a famous actor endorses a political candidate.This is an example of
A)an appeal to misplaced authority.
B)a non sequitur.
C)a bandwagon fallacy.
D)a red herring fallacy.
Q4) List five tips for using emotion to persuade.
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Chapter 18: Speaking for Special Occasions and Purposes
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Q1) Marianne was so blown away by the announcement that she had won an award that she felt numb on her way to accept it.When she got to the microphone,she began to ramble and then thanked everyone she could think of for voting and supporting her.The speech ran several minutes long and had no organization.Was this appropriate for an acceptance speech?
A)Yes; award winners can take a lot of time to thank everyone who encouraged and assisted them.
B)Yes; there are no expectations that award acceptance speeches should be brief and organized.
C)No; impromptu acceptance speeches should be brief,gracious,and as organized as possible.
D)No; award winners are expected to prepare brief remarks in advance of the presentation.
Q2) A _________ speech is similar to an award presentation,because they both involve noting the occasion and describing the purpose and significance of the award or office.
Q3) Identify and explain the three primary formats group presentations utilize for sharing reports and recommendations in workplace speaking.
Q4) What are the speaker's main objectives in a eulogy?
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