Business Communication Practice Exam
Course Introduction
Business Communication explores the principles and practices essential for effective communication in professional settings. The course covers various forms of communication including verbal, nonverbal, written, and digital mediums, with a focus on clarity, conciseness, and audience awareness. Students learn to craft compelling business messages, conduct presentations, participate in meetings, and utilize communication technologies. Emphasis is placed on intercultural communication, etiquette in the workplace, and strategies for overcoming common communication barriers, equipping students with the skills needed to succeed in diverse business environments.
Recommended Textbook
Communicating at Work Principles and Practices for Business 11th Edition by Ronald Adler
Available Study Resources on Quizplus
12 Chapters
1486 Verified Questions
1486 Flashcards
Source URL: https://quizplus.com/study-set/2641
Page 2
Chapter 1: Communicating at Work
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/52706
Sample Questions
Q1) Communication is
A) irreversible.
B) reversible.
C) avoidable.
D) a panacea
Answer: A
Q2) Your mother meets you at the door after a date and says,"Tell me all about it!" You glance at her and walk straight to your room without saying a word.In this situation,you have been able to avoid communicating,even though another person was present.
A)True
B)False
Answer: False
Q3) According to the "Fairness Approach," we can test the ethics of a message by asking whether we have chosen the one action that a Higher Power tells us is right.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Communication, Culture, and Work
Available Study Resources on Quizplus for this Chatper
123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/52702
Sample Questions
Q1) Which of the following is true about business cards in Japan?
A) Business cards are not important.
B) When you receive a business card, you should observe the card, then nod in acknowledgement.
C) You should hold it in one hand.
D) You should put it in your pocket.
Answer: B
Q2) Which of the following is NOT identified in your text as a dimension that can help you understand your organization's culture?
A) what kinds of fun are considered appropriate
B) ways in which achievement is rewarded
C) the activities employees engage in
D) All of these are important aspects to learn about an organization's culture.
Answer: C
Q3) Scandinavian countries approach organizations from a social orientation,which means they focus on team cooperation,good working conditions,and maintaining a friendly atmosphere.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Listening
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52701
Sample Questions
Q1) According to the text,men and women have significant differences in the methods they use to listen.Which of the following accurately reflects the listening behaviors of women?
A) Women use more "listening noises."
B) Women are better at voicing disagreement.
C) Women tend to listen for the facts of a message.
D) Women are more likely to listen than men are.
Answer: A
Q2) In Darlene's performance review,her supervisor pointed out that she frequently misunderstood the tasks and deadlines that had been assigned to her.The supervisor suggested that Darlene should restate,after each team meeting,what she understands her assignment to be.This strategy of rephrasing will give the supervisor a chance to correct any misconceptions.Which type of paraphrasing will Darlene be using?
A) normal
B) feeling
C) content
D) revision
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Verbal and Nonverbal Messages
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/52700
Sample Questions
Q1) Jeremiah wears torn blue jeans,sandals,and a muscle shirt to his interview for a job as a computer technician.A large tattoo is clearly visible on his neck.We can conclude that
A) the interviewer will assume that Jeremiah will be professional and well-organized on the job.
B) if Jeremiah answers the interview questions effectively, the interviewer will not pay attention to Jeremiah's appearance.
C) Jeremiah's appearance proves that he is sloppy and untrustworthy.
D) if the interviewer is negatively impressed by Jeremiah's appearance, he is likely to attribute additional negative characteristics to Jeremiah.
Q2) Choose four different categories of nonverbal behavior.Describe how you could apply what you've learned about each category to communicate to a new employer that you are reliable,competent,and responsible.Use specific examples of what you would do within each of the four categories to demonstrate these traits.
Q3) "No one ever thanks me for anything I do" is an example of a high-level abstraction.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Interpersonal Strategies and Skills
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/52699
Sample Questions
Q1) When you are delivering criticism,avoid
A) accepting partial responsibility for the problem
B) offering to help solve a problem, if appropriate.
C) commenting about the person's personal life (unless their personal life has a proven impact on their work).
D) delivering the remarks in private.
Q2) Which of the following is the best example of descriptive,not evaluative,"I" language?
A) "I feel like you're being mean to me."
B) "I worry when you come home late."
C) "I think your report was awful."
D) "I'm sick of your antics."
Q3) When you are preparing to negotiate from a win-win approach,you should do all of the following EXCEPT:
A) Clarify what your interests and needs are.
B) Focus on the means for achieving your goals, not on outcomes ('ends').
C) Consider the best time to raise the issue.
D) Plan how to express your needs using "I" language.
Q4) What are the advantages of a workplace in which the dignity of workers is affirmed?
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Principles of Interviewing
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/52698
Sample Questions
Q1) An example of a behavioral job interview question is:
A) "Tell us about a time when you had to fire someone and how you handled it."
B) "Where do you see yourself ten years from now?"
C) "Would you prefer to work at our West Coast or our East Coast location?"
D) "Who is your favorite mentor, and why?"
Q2) Silence can be an effective probe.
A)True B)False
Q3) All of the following are recommended ways to manage your online profile EXCEPT A) Un-google yourself.
B) Clean up your digital dirt.
C) Use a clever email nomiker, such as "partygirl@net.net."
D) Edit your Facebook site to show a professional image.
Q4) Moustafa is conducting an interview that gathers information from a large number of people to assess market needs.This type of interview is called a "diagnostic interview."
A)True B)False
Q5) What elements should be included in an effective closing for an interview? Explain the importance of each element,and give an example.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Leading and Working in Teams
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/52697
Sample Questions
Q1) A highly assertive group member who expresses strong,unwavering opinions is most likely to emerge as the group leader.
A)True
B)False
Q2) Which of the following would NOT be likely to increase cohesiveness in a group?
A) competing individual goals
B) progress toward group goals
C) shared norms and values
D) competition from outside the group
Q3) According to Bormann's "method of residues," potential candidates for emergent leaders are likely to remain in the running for leadership if they
A) are flexible.
B) are very quiet.
C) are dogmatic.
D) exhibit annoying behaviors.
Q4) Effective workplace teams rarely have an identifiable leader.
A)True
B)False
Q5) Compare and contrast: group norms,group cohesion,and groupthink.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Effective Meetings
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/52696
Sample Questions
Q1) Which of the following is true?
A) It's wise to switch from overhead questions to other types of questions if a few people are dominating the discussion.
B) Direct questions are good for initially establishing an open atmosphere.
C) Overhead questions discourage overly talkative members of a group.
D) Reverse questions should be used when a leader senses that a member doesn't know what's going on.
Q2) Which of the following is true about telephone conferences?
A) Telephone conferences are quite expensive to operate.
B) Telephone conferences are a useful way for groups with distant members to hash out details.
C) Members must go through extensive training before using a telephone conference.
D) Meetings conducted by telephone conferences require more time than meetings conducted by e-mail.
Q3) The first phase of Dewey's reflective-thinking sequence is to suggest solutions to the problem.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Developing and Organizing the Presentation
Available Study Resources on Quizplus for this Chatper
135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/52695
Sample Questions
Q1) A well-planned presentation can be used in a wide range of situations without any modification.
A)True
B)False
Q2) Your specific goal is a note to yourself about what you hope to accomplish; your thesis statement tells your audience what your main idea is.
A)True
B)False
Q3) David Dempsey advises us to "[m]ake three points that stick,rather than 10 quick points." WHY should you limit the number of main points in your speech?
A) People have difficulty recalling more than five pieces of information when they are presented orally.
B) You will have time to provide interesting information about each of your points.
C) You will have time to illustrate these points in a compelling way.
D) All of these are reasons why you should address no more than five main points.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Verbal and Visual Support in Presentations
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/52705
Sample Questions
Q1) All of the following are strategies for avoiding presentation software catastrophes EXCEPT:
A) Prepare a backup plan in case your software doesn't work.
B) Allow plenty of extra time to set up and test your equipment in advance.
C) Arrange to have technical support available.
D) Plan to use a live Internet connection to access your visuals.
Q2) Graphs are ideal for demonstrating steps in a process.
A)True
B)False
Q3) You should decide on an organizational plan for your speech and select your supporting points BEFORE you create your software presentation.
A)True
B)False
Q4) Roger wants to show the chronological steps in the process of applying for college grant.Which type of visual aid would work best?
A) photograph
B) pie chart
C) numbered list
D) map
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Delivering the Presentation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52704
Sample Questions
Q1) According to the text,the most effective way to begin a presentation is
A) with an audiovisual aid.
B) immediately upon arriving at your speaking position.
C) after you pause and look at the audience.
D) by speaking at a brisk rate.
Q2) The text identifies a number of potential delivery types from which a speaker can select when preparing a presentation.Which of the following types is most likely to cause anxiety or stage fright for the speaker?
A) extemporaneous
B) impromptu
C) manuscript
D) memorized
Q3) When you rehearse,pay extra attention to the opening and closing moments of your presentation.
A)True
B)False
Q4) Monologues are appropriate for large audiences and formal occasions.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Types of Business Presentations
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/52703
Sample Questions
Q1) Which of the following is NOT a strategy to use in a training session?
A) Cover only necessary information.
B) Start with the least important detail and then work up to the most important details.
C) Emphasize the organization of your material.
D) Link the topic to the audience.
Q2) A good measure of whether a particular message is ethically persuasive is:
A) it strengthens your claim.
B) it is psychologically appealing to audience members.
C) the information is accurate, and the recipient is truly free to make a choice.
D) it is a popular belief or action.
Q3) Persuasion can be an ethical and honorable form of communication.
A)True
B)False
Q4) Persuasive presentations differ from informative presentations because they
A) are unethical.
B) don't advocate a position.
C) seek to change the way an audience thinks, feels, or acts.
D) use manipulation.
To view all questions and flashcards with answers, click on the resource link above.
Page 14