Business Communication
Mock Exam
Course Introduction
Business Communication focuses on developing effective communication skills essential for success in the modern business environment. The course covers key topics such as professional writing, presentation techniques, interpersonal communication, cross-cultural communication, and the use of digital tools in corporate settings. Students learn how to craft clear messages, negotiate, lead meetings, and handle workplace conflicts. Emphasis is placed on real-world applications, ethical considerations, and adapting communication styles to diverse audiences, preparing students to navigate and excel in various professional contexts.
Recommended Textbook
Practical Strategies for Technical Communication 2nd Edition by Mike Markel
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15 Chapters
600 Verified Questions
600 Flashcards
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Page 2
Chapter 1: Introduction to Technical Communication
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Sample Questions
Q1) According to Chapter 15, which statement about oral presentations is correct?
A) The audience and purpose are basically the same for any presentation you give.
B) The audience for an oral presentation will be receptive to your message; otherwise, they would not attend.
C) You can always find a way to fit all of your ideas into the allotted time.
D) Some presentations call for both informing and persuading the audience.
Answer: D
Q2) Which of the following statements signals a transition?
A) "My name is Susan Tratz, and I represent the Bureau of Environmental Quality."
B) "In this presentation, I will discuss the causes of political gridlock as well as three potential solutions."
C) "Now that we have discussed the symptoms of the disease, I would like to discuss its probable causes."
D) None of the responses are correct.
Answer: C
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3
Chapter 1: Introduction to Technical Communication
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Sample Questions
Q1) Chapter 1 lists eight measures of excellence in technical documents. For example, an excellent technical document is honest. What are three other measures of excellence?
Answer: The other seven measures of excellence are clarity, accuracy, comprehensiveness, accessibility, conciseness, professional appearance, and correctness.
Q2) Technical communication is carried out primarily by those whose main job is to produce documents such as reports and manuals.
A)True
B)False
Answer: False
Q3) Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?
A) easy-to-understand vocabulary
B) typography
C) definitions of key terms
D) effective topic sentences
E) all of the above
Answer: B
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Page 4
Chapter 2: Understanding Ethical and Legal Obligations
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Sample Questions
Q1) Which of the four moral standards discussed in Chapter 2 concerns obligations-things owed to someone or to which someone is entitled?
A) rights
B) justice
C) utility
D) care
Answer: A
Q2) What is the main purpose behind copyright law?
A) to prevent plagiarism
B) to allow those who create intellectual property (such as stories, films, and music) to control how it is copied
C) to ensure that each copy of a document is right or correct
D) to ameliorate inadvertent misappropriation of content
Answer: B
Q3) When exporting goods, U.S. companies can face ethical challenges that they do not face when selling goods in the United States.
A)True
B)False
Answer: True
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Page 5
Chapter 3: Writing Collaboratively
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Sample Questions
Q1) All of the participants in a videoconference must be in dedicated conference rooms with sophisticated cameras and microphones.
A)True
B)False
Answer: False
Q2) Which of the following does NOT overstate the speaker's position?
A) "I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists."
B) "We prepared our document carefully, and I think we have highlighted our strengths successfully."
C) "We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do."
D) "It is not possible that anyone is more qualified for this job than we are."
Answer: B
Q3) Chapter 3 discusses three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.
Answer: Work schedule, team-member evaluation form, and style sheet
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Chapter 4: Analyzing Your Audience and Purpose
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Sample Questions
Q1) if you think your document will have a number of readers, you should consider writing a variety of documents addressed to different kinds of readers.
A)True
B)False
Q2) Which of the factors listed below did the writer of the following memo fail to take into account?
TO: University Faculty Advisers
FROM: David Gates, Ph.D., Department of Psychology
SUBJECT: New course offered-PSYC 499, Self-Fulfillment in a Global Society
Enclosed is a flyer briefly describing PSYC 499. After you read through the flyer, post it in a conspicuous place, e.g., on your door. Or, better yet, make copies and hand it out in your class. The course will explore how our society can maintain a sense of self in these increasingly uncertain times. So tell students in your courses and your advisees about this new timely course.
A) reader's attitude toward the writer
B) reader's attitude toward the subject
C) reader's expectations about the subject
D) reader's expectations about the document
E) All responses are correct.
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Page 7
Chapter 5: Researching Your Subject
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Sample Questions
Q1) Which of the following tactics does Chapter 5 recommend for gathering information to use in a document?
A) triangulating your research methods
B) triangulating your research materials
C) recording your source notes only on a digital device
D) cross-referencing your citations
Q2) You should select research methods before determining what research questions to pursue.
A)True
B)False
Q3) Which of the following types of research is least like field research?
A) observations
B) inquiries
C) experiments
D) inspections
Q4) What is the difference between secondary research and primary research?
Q5) What is the function of the hashtag symbol (#) that is used on a number of social-media platforms?
Q6) Chapter 5 lists five characteristics to consider when evaluating print and online sources. Name two of them.
Page 8
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Chapter 6: Writing for Your Readers
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Sample Questions
Q1) According to Chapter 6, one benefit of using a conventional pattern to organize technical information is that the pattern serves as a template or checklist, helping you remember what information to include. What is the main benefit for your readers, according to the chapter?
A) It helps readers relax.
B) It keeps readers from becoming bored.
C) It makes a positive impression on readers.
D) It helps readers associate new information with other information presented in the same pattern.
E) None of the responses are correct.
Q2) Which of the following is an example of a coherence device?
A) replacing nouns with demonstrative pronouns
B) removing transitional words
C) repeating key words
D) None of the responses are correct.
Q3) According to Chapter 6, long, complex arguments can most often be organized according to one pattern.
A)True
B)False
Q4) Identify two coherence devices discussed in Chapter 6.
Page 9
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Chapter 7: Designing Print and Online Documents
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Sample Questions
Q1) What is the design term for a straight line on a page or screen?
Q2) Text displayed in uppercase letters is easier to read than text set in a mix of uppercase and lowercase letters.
A)True
B)False
Q3) Chapter 7 identifies five goals of document design. One goal is to make a good impression on readers. What are two other goals mentioned in Chapter 7?
A) to help readers find the information they need
B) to use several different colors
C) to help readers remember the information
D) to help readers get through the document quickly
E) to prevent readers from becoming bored or distracted
Q4) well-designed online documents are simple, with only a few colors.
A)True
B)False
Q5) What is the definition of white space?
Q6) An idiom is a phrase identified by linguists as universally understandable.
A)True
B)False
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Chapter 8: Creating Graphics
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Sample Questions
Q1) A writer is creating a table that has 22 rows and 6 columns of data, all of which must appear on one page. To prevent readers from misinterpreting the data, which of the following techniques should the writer apply to the table?
A) drawing a horizontal rule after each row of data
B) using thick grid lines to help readers distinguish information in adjoining cells
C) grouping rows together in a logical order to help readers make comparisons
D) italicizing column heads
Q2) You are making a graphic for automotive technicians that illustrates the procedure for performing a computerized vehicle inspection. Which of the following is the best graphic for displaying this information?
A) organization chart
B) drawing
C) flowchart
D) diagram
Q3) Graphics typically increase the costs of translating documents intended for international readers.
A)True
B)False
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11
Chapter 9: Writing Correspondence
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Sample Questions
Q1) The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.
A)True
B)False
Q2) Which of the following best defines writing that projects the "you attitude"?
A) writing that clearly sets the responsibility for a problem on the reader
B) writing that adopts the reader's point of view and has content, structure, and tone adjusted to meet his or her needs
C) writing that conveys defensiveness and self-protection
D) writing that addresses the reader as "you"
Q3) A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?
A) memo
B) email
C) letter
D) fax
Q4) What does the notation cc stand for in a letter, memo, or email?
Q5) what is one reason to avoid using clichés in correspondence?
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Chapter 10: Writing Job-Application Materials
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Sample Questions
Q1) Which of the following statements best displays appropriate levels of both confidence and politeness?
A) "I hope you will have some time available to consider my qualifications for this position. Please contact me at (123) 555-5555 if you would be able to set up a time."
B) "I am eager to meet with you to discuss my qualifications for this position. Please contact me at (123) 555-5555 to set up a time."
C) "I am clearly a solid candidate for this position. Call me at (123) 555-5555 to get this thing going."
D) "I hope you will be able to consider me for this position. Please contact me at (123) 555-5555 if you would be able to meet with me. Thank you for your time."
Q2) Which of these is NOT a means of looking for a job that Chapter 10 discusses?
A) the website of a company you are interested in
B) a professional placement bureau
C) a newspaper's ads
D) your personal network
Q3) Why might you want to create a plain-text version of your résumé?
Q4) what is an elevator pitch?
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13
Chapter 11: Writing Proposals
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Sample Questions
Q1) Which of these types of proposals is NOT discussed in Chapter 11?
A) solicited external proposals
B) unsolicited external proposals
C) unsolicited internal proposals
D) None of the responses are correct.
Q2) Which of these is NOT a common deliverable for the end of a research project?
A) completion report
B) progress report
C) recommendation report
D) project report
Q3) the summary might be the only part of a proposal readers study in their initial review of the document.
A)True
B)False
Q4) In which situation might you present your proposal as a memo?
A) when your proposal is lengthy-more than 10 pages
B) when your audience is external
C) when your audience is internal
D) None of the responses are correct.
Q5) What does RFP stand for?
Page 14
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Chapter 12: Writing Informational Reports
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Q1) Which of these is NOT an important question to answer when writing an incident report?
A) What happened?
B) Whose camera recorded the incident?
C) Why did the incident happen?
D) What should be done in response to this incident?
Q2) How can you ensure that readers can easily find any appendixes you create for a report?
Q3) What is the difference between a progress report and a status report?
A) There is no difference.
B) A progress report communicates the current status of an ongoing project, whereas a status report is an update on the entire range of operations of a department or division of an organization.
C) A status report communicates the current status of an ongoing project, whereas a progress report is an update on the entire range of operations of a department or division of an organization.
D) A progress report is written for readers outside of the originating organization, whereas a status report is written for readers within the organization.
Q4) what are the two organizational patterns frequently used in progress reports?
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Chapter 13: Writing Recommendation Reports
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Sample Questions
Q1) Which of the following questions would be answered in a feasibility report?
A) Which university has the most prestigious business school?
B) Which truck has more of the options we want, the Ford or the Chevrolet?
C) Is it ethical to pursue this course of action?
D) Is it practical to pursue this course of action?
Q2) According to Chapter 13, the methods section of a recommendation report answers the question "What equipment did you use in conducting this investigation?"
A)True
B)False
Q3) According to Chapter 13, which of the following is NOT an acceptable way to present your conclusions in a recommendation report?
A) Rank all of the options.
B) Refer the reader to an appendix.
C) Present a compound conclusion.
D) Classify the options as either acceptable or unacceptable.
Q4) In what order should definitions relevant to a report be presented in a glossary?
Q5) What fundamental question does the recommendations section of a recommendation report answer?
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Chapter 14: Writing Definitions, Descriptions, and Instructions
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Sample Questions
Q1) Which of the following is an effective sentence definition?
A) Cardiovascular exercise equipment is used by people to exercise their cardiovascular system.
B) A canteen is a clear Nalgene bottle used to hold liquids such as water, lemonade, soda, and sometimes hot beverages.
C) Velo binding is when two plastic strips are placed on either side of the document and bound together with heat.
D) Thermography is a printing process in which a special powder is added to the wet ink on the surface of the paper and then heated.
Q2) Which of the following provides the best conclusion to a set of instructions on assembling a toy airplane for children under age 10?
A) Have fun!
B) --End Of Page--
C) Use your toy carefully.
D) The propeller should turn as you roll the airplane's wheels.
Q3) A set of instructions is a type of definition.
A)True
B)False
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