Business Communication
Mock Exam
Course Introduction
Business Communication focuses on the principles and practices of effective communication within organizational settings. The course covers topics such as written, verbal, and nonverbal communication, the preparation of business documents and presentations, intercultural communication, and the use of digital tools in professional environments. Emphasizing clarity, conciseness, and professionalism, students will develop skills essential for teamwork, negotiation, conflict resolution, and leadership, preparing them to communicate strategically and ethically in various business contexts.
Recommended Textbook
Business Essentials 9th Edition by Ronald J. Ebert
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16 Chapters
2037 Verified Questions
2037 Flashcards
Source URL: https://quizplus.com/study-set/1392
2
Chapter 1: The Us Business Environment
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/27725
Sample Questions
Q1) Many in the Sponeto government agree that increasing the money supply to the nation's economy would be of significant help to the country. The national bank's reserve, however, is short on the funds needed, and suggests asking for them from the International Monetary Fund (IMF). Which of the following, if True, would strengthen the case for this course of action?
A) The IMF has been known to force donor countries to drop tariffs put in place to protect domestic industries.
B) The IMF has been known to force donor countries to privatize national companies.
C) The IMF contributes money as well as financial advice to help countries with economies suffering from balance-of-payment problems.
D) IMF loans typically come with many conditions attached that may result in increased poverty in the donor country.
E) A number of developing countries have suffered financial disasters from following IMF advice.
Answer: C
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3
Chapter 2: Business Ethics and Social Responsibility
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) The most essential ingredient in encouraging ethical behavior in an organization is letting employees dictate ethical norms.
A)True
B)False
Answer: False
Q2) Some actions may be illegal yet considered ethical.
A)True
B)False
Answer: False
Q3) Chang is the CEO of a local furniture business. He is very committed to treating his customers with honesty and fairness. At the end of a long day, Chang knowingly accepts a $20 bill that a customer accidentally hands him instead of a $1 bill. Which of the following is most likely to be True of Chang?
A) He has a highly developed set of personal ethics.
B) His entire business is based on unethical principles.
C) He has acted in a manner that runs counter to his business ethics.
D) His personal ethics and business ethics are consistent.
E) He learned his business ethics from his employees.
Answer: C
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Page 4
Chapter 3: Entrepreneurship, New Ventures, and Business Ownership
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Which form of business ownership would you recommend for the Miller brothers? Why?
Answer: Answers will vary and should be based on the advantages and disadvantages identified in answers to previous questions related to the Miller brothers' scenario.
Explanation:
Q2) Franchisees may be obligated to contribute a percentage of sales to parent corporations.
A)True
B)False
Answer: True
Q3) Corporations generate sales revenues proportionate to their number.
A)True
B)False
Answer: False
Q4) An S corporation has stock that is widely held and available for sale to the general public.
A)True
B)False
Answer: False
Page 5
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Chapter 4: The Global Context of Business
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) When the value of one country's currency relative to that of another varies with market conditions, which of the following exists?
A) floating exchange rate
B) fixed exchange rate
C) indexed exchange rate
D) flat exchange rate
E) balanced exchange rate
Q2) Explain a floating exchange rate.
Q3) Free market economies often establish some system of quotas and/or tariffs.
A)True
B)False
Q4) Many governments require that products sold in their particular country be at least partly made there. This policy involves what type of laws?
A) quota laws
B) local content laws
C) business practice laws
D) free trade laws
E) subsidy laws
Q5) What are the advantages and disadvantages of globalization?
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Chapter 5: Business Management
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27729
Sample Questions
Q1) Which of the following would be classified as opportunities for an organization?
A) government regulations
B) highly unionized workers
C) new competitors
D) possible company expansion
E) economy fluctuations
Q2) Why should Donna undertake an organizational analysis?
Q3) An accountant's ability to audit a company's records is an example of what type of skills?
A) motor skills
B) technical skills
C) human relations skills
D) conceptual skills
E) decision-making skills
Q4) The starting point in effective management is setting goals.
A)True
B)False
Q5) Donna feels that leading may be the most difficult part of her new job. Why would she feel this way?
Page 7
Q6) What are the basic steps in decision making?
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Chapter 6: Organizing the Business
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Why is company size a critical factor in fostering intrapreneuring?
Q2) Discuss the difference between delegation and accountability.
Q3) Geographic departmentalization divides firms according to the areas of the country or the world that they serve.
A)True
B)False
Q4) What is an employee's duty to perform an assigned task?
A) delegation
B) authority
C) responsibility
D) accountability
E) specialization
Q5) For the delegation process to work smoothly, responsibility must slightly exceed one's level of authority.
A)True
B)False
Q6) What are the four basic forms of organizational structure? Briefly describe each.
Q7) Why is it important for organizations to create and communicate their organizational structure?
Page 8
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Chapter 7: Operations Management and Quality
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Differentiate between goods production and service operations.
Q2) What is quality ownership?
Q3) Which type of utility is created when a company makes products available where consumers want them?
A) time
B) place
C) possession
D) form
E) operations
Q4) For manufacturing firms, typical materials costs make up 50 to 75 percent of total product costs.
A)True
B)False
Q5) Which of the following is NOT one of the areas of materials management?
A) transportation
B) warehousing
C) purchasing
D) supplier selection
E) customer service
Q6) What is a Gantt chart?
Page 9
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Chapter 8: Employee Behavior and Motivation
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) With job sharing, companies often experience increased turnover.
A)True
B)False
Q2) How can teams lead to higher levels of employee motivation and satisfaction in smaller firms?
Q3) Michelle has been working at AdCo for five years. The company recently hired a new college graduate to work in a position very similar to Michelle's position. In a casual conversation with the new hire, Michelle discovers that the new employee is making $4,000 more annually than she is. What might Michelle's reaction be?
A) Michelle may feel that the psychological contract has been broken.
B) Michelle may feel that her job description no longer applies.
C) Michelle may feel that her supervisor is not empathetic.
D) Michelle may feel that her person-job fit cannot be improved.
E) Michelle may feel that she has benefitted from the Hawthorne effect.
Q4) Organizational commitment reflects an individual's identification with the organization and its mission.
A)True
B)False
Q5) Discuss management by objectives (MBO).
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Chapter 9: Leadership and Decision Making
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/27733
Sample Questions
Q1) Which of the following, if True, would support Clarke's position that the firm does not have a diversity problem?
A) The corporation's code of ethics specifically prohibits any form of employment discrimination.
B) Statistical analysis of middle- and top-management levels reveals no evidence of gender or ethnic bias.
C) The firm's Vice President for Operations, the CEO's most powerful associate, is a Latino female.
D) The firm recently instituted a system-wide voluntary training program in diversity sensitivity.
E) The newest advertising campaign creates catchy versions of brand slogans in Spanish as well as English.
Q2) From a coaching perspective, what roles might an organizational leader assume?
Q3) The trait approach to the study of leadership did not initially yield many practical results other than long lists of potential leadership attributes.
A)True
B)False
Q4) What is the difference between leadership and management within an organization?
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Chapter 10: Human Resource Management and Labor Relations
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Human resource managers need to forecast the internal and external supply of employees.
A)True
B)False
Q2) Jean's paycheck is calculated from the number of hours worked during the week times her hourly rate. What type of system is used to pay Jean?
A) gainsharing
B) salary
C) profit sharing
D) wage
E) incentive
Q3) At Ace Products, employees receive a fixed dollar amount for benefits, but they may choose between various health insurance, life insurance, disability insurance, and educational benefits. What is the name of this plan?
A) gainsharing
B) profit-sharing
C) cafeteria benefits
D) equal employment
E) retention benefits
Page 12
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Chapter 11: Marketing Processes and Consumer Behavior
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/27735
Sample Questions
Q1) Describe psychological, personal, social, and cultural influences on consumer behavior.
Q2) A firm makes bookcases, bicycles, soft drinks, armored cars, and novelty dishes. What do these items make up?
A) product line
B) product variety
C) product assortment
D) product mix
E) product inventory
Q3) Accessing a Web site in search of magazine articles about a product before its purchase is an example of what part of the consumer buying process?
A) post-purchase evaluation
B) problem-solving
C) information seeking
D) purchasing the product
E) recognizing a need
Q4) Describe the three types of brand names and give an example of each.
Q5) Panther Shoes manufacturers multiple product lines in the athletic apparel industry. How can Panther benefit from multiple product lines?
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Chapter 12: Pricing, Distributing, and Promoting Products
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/27736
Sample Questions
Q1) What are the three major classifications of retail outlets in the United States?
A) large-sized outlets, medium-sized specialty shops, small-sized convenience stores
B) product-based retailers, discount-based retailers, convenience-based retailers
C) quality-based retailers, quantity-based retailers, specialty-based retailers
D) producer-owned retailers, franchised retailers, independently owned retailers
E) brick-and-mortar retailers, e-retailers, hybrid retailers
Q2) Which of the following pricing strategies best describes price lining?
A) setting an initial low price to establish a new product in the market
B) setting an initial high price to cover new product costs and generate a profit
C) setting individually negotiated prices for certain categories of products
D) setting a limited number of prices for certain categories of products
E) setting individually negotiated prices for all categories of products
Q3) What is the difference between coupons and premiums?
Q4) Discount houses, catalog showrooms, and factory outlets are examples of product-line retailers.
A)True
B)False
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Chapter 13: Information Technology for Business
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) In order for a virus to spread from computer to computer, what must it always attach itself to first?
A) all available computer memory
B) a worm
C) a piece of spyware
D) a piece of hardware
E) a program
Q2) Cindy is confused over the difference between system software and application software. How might Bill explain the difference?
Q3) Computer-aided design (CAD) can increase the productivity of knowledge workers.
A)True
B)False
Q4) Give two examples of management information systems.
Q5) Describe the ways in which businesses protect themselves from the threats and risks information technology poses.
Q6) Differentiate between dataconferencing and videoconferencing.
Q7) What is a decision support system?
Q8) What is the purpose of a knowledge information system?
Q9) How do companies use intranets to improve productivity and performance?
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Chapter 14: The Role of Accountants and Accounting Information
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Ethical behavior requires that a CPA give precedence to public trust in the profession over the directions of her or his employer.
A)True
B)False
Q2) Which of the following, if True, would strengthen the case that Streeter & Sons has too much debt?
A) The company has grown only slowly since its beginning.
B) The company's customer base has steadily increased in the last few years.
C) The company is outcompeting other similar companies in the area.
D) The company's current liabilities are higher than its current and fixed assets.
E) The company has built up a substantial amount of owners' equity.
Q3) The auditor has expressed concerns about the company's ability to pay its bills as they are due. What type of financial ratio might provide insight into this concern?
Q4) The most commonly used liquidity ratio is found by calculating current assets to current liabilities.
A)True
B)False
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Chapter 15: Money and Banking
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/27739
Sample Questions
Q1) Due to privacy issues, anti-terrorist policies enacted in the early 2000s have had few significant repercussions on banking practices.
A)True
B)False
Q2) Banks are subject to prosecution when they fail to maintain systems for identifying and reporting suspicious activities.
A)True
B)False
Q3) Which of the following terms refers to the interest level at which member banks can borrow money from the Federal Reserve System?
A) discount rate
B) key rate
C) prime rate
D) federal insurance premium
E) reserve requirement
Q4) A banker's acceptance requires payment by a specified date.
A)True
B)False
Q5) What is the difference between a public pension fund and a private pension fund?
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Chapter 16: Managing Finances
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/27740
Sample Questions
Q1) An investment bank is a financial institution that specializes in issuing and reselling new securities.
A)True B)False
Q2) Aggressive growth funds are designed for investors who can accept the risk of loss inherent in common stock investing with severe price fluctuations, but also the potential for superior returns over time.
A)True
B)False
Q3) Marco is a bullish investor, but the stock market is currently bearish. What is Marco most likely to do?
A) sell every stock and go to a 100 percent cash position
B) sell certain winning stocks to realize a profit and put the cash to work when the market decline appears to have ended
C) maintain all stock positions until the market completely recovers and then buy more stocks
D) sell losing stocks to avoid further losses, and hold onto winners
E) buy defensive stocks in the expectation that they will not fall much
Q4) Explain the difference between angel investors and venture capital.
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