Business Communication
Midterm Exam
Course Introduction
Business Communication explores the principles and practices of effective communication within the business context. The course covers a range of topics, including developing clear and concise written and oral messages, crafting professional correspondence, delivering presentations, and managing digital communication. Students learn about intercultural and ethical considerations, teamwork dynamics, and strategies for navigating workplace communication challenges. Through practical assignments and real-world case studies, the course equips students with the skills to communicate confidently and professionally in diverse business environments.
Recommended Textbook
Communicate 14th Edition by Kathleen S. Verderber
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17 Chapters
612 Verified Questions
612 Flashcards
Source URL: https://quizplus.com/study-set/2158 Page 2
Chapter 1: Communication Perspectives
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43018
Sample Questions
Q1) Which is not an aspect of ethical communication?
A)credibility
B)integrity
C)respect
D)fairness
Answer: A
Q2) Competent communication depends on _______.
A)having a friendly personality
B)learning how to give strong feedback
C)being both effective and appropriate
D)avoiding noise
Answer: C
Q3) The process of putting our thoughts and feelings into words and nonverbal cues is called _______.
A)encoding
B)decoding
C)feedback
D)semantics
Answer: A
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Page 3
Chapter 2: Perception of Self and Others
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/43019
Sample Questions
Q1) Most people only reveal parts of our self-perceptions depending on what we deem appropriate to the situation.This phenomenon is called ________.
A)incongruence
B)self-talk
C)discrimination
D)social construction
Answer: D
Q2) A perception check is a skill that is used to _______.
A)see whether your hearing is normal
B)check to make sure that you really understand who someone is
C)test the accuracy of your understanding of a person's behavior
D)test the accuracy of your understanding of a person's wording
Answer: C
Q3) According to the text,our "evaluation of competence and worthiness" defines
A)self-esteem
B)self-concept
C)self-attribution
D)self-consideration
Answer: A
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Chapter 3: Intercultural Communication
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43020
Sample Questions
Q1) Intercultural communication does not occur unless you leave your home country.
A)True
B)False
Answer: False
Q2) Cultural identity _______.
A)comes from our ethnicity and race
B)becomes more important to people as they get older
C)is determined by the importance that we assign to membership in cultural groups
D)doesn't matter if you are a member of the dominant culture
Answer: C
Q3) If Yolanda was upset because she was unable to get a hamburger and French fries for lunch one day during her study abroad to Guatemala,her attitude would be demonstrating _______.
A)ethnocentrism
B)anxiety
C)assuming similarity
D)stereotyping
Answer: C
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Chapter 4: Verbal Messages
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/43021
Sample Questions
Q1) Ashley says,"The porch light was shining like the North Star." This is an example of
A)connotative language
B)a simile
C)a metaphor
D)parallel language
Q2) "A compound sentence has two independent clauses," is an example of ______.
A)phonology
B)lexicon
C)dialect
D)syntax
Q3) Which of the following is competent advice for being linguistically sensitive?
A)Use the most sophisticated language you know in all situations.
B)Use jargon sparingly.
C)Avoid ever using slang.
D)Use male-generic language.
Q4) Concrete words are sense-related.We use concrete words to describe what we can see,smell,touch,hear,or taste.
A)True
B)False
Page 6
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Chapter 5: Nonverbal Messages
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/43022
Sample Questions
Q1) According to the textbook,nonverbal communication is _______.
A)the primary way we convey our emotions
B)unambiguous
C)communicated only through a single channel
D)something we can avoid through monitoring behavior
Q2) If someone comments that a speaker has a "nasally" voice,they are commenting on the speaker's ______.
A)intonation
B)pitch
C)quality (timbre)
D)rate
Q3) To improve our chances of successfully sending nonverbal messages,we should _______.
A)be as spontaneous as possible when communicating
B)be consistent and predictable with nonverbal message regardless of context
C)make sure that nonverbal actions don't distract others from our message
D)avoid strategic choices in nonverbal communication as they will be seen as inauthentic
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Chapter 6: Listening
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/43023
Sample Questions
Q1) During the remembering state of listening you _______.
A)separate fact from inference
B)repeat information
C)ask questions
D)observe nonverbal cues
Q2) In response to the statement "If my mom keeps dropping me off late for work,I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response?
A)"Are you going to say something to her about it?"
B)"Well,your mom has been going through a tough time lately."
C)"Stop worrying.Your boss isn't going to fire you."
D)"If I were you,I'd start getting a ride from your brother Larry instead."
Q3) Danielle is listening to her teacher's lecture,working hard to understand so that she can do well on the test.She is engaging in _______ listening.
A)appreciative
B)discriminative
C)empathic
D)active
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8
Chapter 7: Interpersonal Relationships
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43024
Sample Questions
Q1) The relationship stage characterized by merging social networks is ________.
A)beginning and developing
B)maintaining
C)de-escalating
D)none of the above
Q2) Define the four quadrants of the Johari window.Describe your own Johari window,and explain how it changes in a relationship with a family member compared with a relationship with a classmate.
Q3) _______ is a practice of emphasizing someone's positive qualities and focusing less on their negative ones.
A)Neutralization
B)Positive illusion
C)Temporal selection
D)Topical segmentation
Q4) All too often we use withdrawal,avoidance,or manipulation to end relationships.Think about a relationship that you ended or a relationship you watched end.How could direct,open honesty have helped this relationship end better,or even transformed it into a different kind of functioning relationship?
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9
Chapter 8: Interpersonal Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43025
Sample Questions
Q1) Harboring distaste for someone's actions while outwardly condoning them is an example of _______.
A)passive-aggressive behavior
B)aggressive behavior
C)assertive behavior
D)none of the above
Q2) Maya and Dana have decided to each give up one of their free nights to dog-sit so the other can go out for the evening.
A)avoiding
B)accommodating
C)collaborating
D)compromising
Q3) Interpersonal conflict is _______.
A)mutually aggressive behavior
B)interaction between persons expressing opposing needs or ideas
C)a set of behaviors that are best described as "interpersonal war"
D)a necessary,desirable communication state marked by essentially cooperative behavior
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10
Chapter 9: Communicating in Groups
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/43026
Sample Questions
Q1) While preparing for a group meeting,Jacob sees that his contribution was not posted in the minutes of the last meeting and he shows up to the meeting angry.The team leader explains the mistake as he hands out the revised minutes.This is an example of a
A)pseudo conflict
B)issue-related conflict
C)personality-related conflict
D)cultural conflict
Q2) What is the purpose of a team-building activity?
A)to establish trust and rapport
B)to establish group norms
C)to determine who is committed to group goals
D)to develop leadership in groups
Q3) Performing is the most important stage of group development.
A)True
B)False
Q4) Virtual groups should communicate how they feel to close the gap created by a virtual work environment.
A)True
B)False
Page 11
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Chapter 10: Group Leadership and Problem Solving
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43027
Sample Questions
Q1) After a meeting,a member should _______.
A)evaluate the effectiveness of each group member and communicate this to them
B)review the minutes from the meeting and report any significant discrepancies
C)review the decisions group members made and ask them to justify their choices
D)none of the above
Q2) Kwan creates a 16-slide PowerPoint presentation with bullet points and graphs that illustrates his group's progress.He posts it on a webpage that all project members and managers can access.Kwan's document is called _______.
A)a symposium
B)an oral brief
C)a written brief
D)a remote access report
Q3) Diverse opinions within a group make it impossible to problem solve.
A)True
B)False
Q4) _______ will arise as-needed to help the group meet challenges it faces.
A)A formal leader
B)An informal emergent leader
C)Maintenance roles
D)Support roles
Page 12
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Chapter 11: Topic Selection and Development
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/43028
Sample Questions
Q1) Your personal knowledge about a subject is _______.
A)largely irrelevant to speech preparation
B)too subjective to be used in a speech
C)a source for examples and personal experiences
D)the only source material necessary for any public speaker
Q2) When using statistics in a speech you should _______.
A)use them as often as possible
B)use them comparatively
C)leave citations off when possible to avoid cumbersome speech
D)assume that a statistic that is found in a document that includes an author's name is reliable
Q3) How many sources should you use in a speech?
A)4-5
B)one for every two minutes of the speech
C)the number will vary depending on the topic,setting,and your own expertise
D)the number will vary depending on how much time you have to do the research
Q4) Expert opinions are considered trustworthy and can be used to take the place of facts.
A)True
B)False
Page 13
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Chapter 12: Organizing Your Speech
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/43029
Sample Questions
Q1) The best speeches are delivered using a full manuscript of the speech.
A)True
B)False
Q2) A statement that outlines the specific elements of the speech is the _______.
A)specific purpose
B)thesis
C)sentence analysis
D)topic
Q3) The last item on the speech outline is _______.
A)the specific goal
B)the bibliography
C)the thesis statement
D)the conclusion
Q4) A conclusion that describes the behavior or actions you want your audience members to assume after they have heard the arguments,uses a technique called _______.
A)an illustration
B)an appeal
C)a challenge
D)a summary
Page 14
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Chapter 13: Presentational Aids
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/43030
Sample Questions
Q1) Whiteboard and chalkboards are unique from the other performance aids discussed in the chapter because _______.
A)you can write on them while you are showing them
B)you can make them during the speech
C)you don't need to talk about them
D)they are three-dimensional
Q2) When designing a PowerPoint presentation you should _______.
A)use a font that is easy to read
B)include as much text as possible
C)avoid using pictures
D)all of the above
Q3) Harrison wants to show a human brain for his speech,but using an actual brain is impractical,difficult to obtain,and a biohazard.The most similar alternative is _______.
A)a slide
B)a chart
C)a model
D)a photograph
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Page 15
Chapter 14: Language
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/43031
Sample Questions
Q1) An effective oral style _______.
A)tends toward short sentences
B)features plural personal pronouns
C)features descriptive words and phrases
D)incorporates clear structural elements
E)all of the above
Q2) A speaker can damage their credibility by _______.
A)using personal experience as fact
B)using exclusive language
C)using jargon the audience is unfamiliar with D)all of the above
Q3) Saying "A doctor puts in long,hard years to earn his degree" _______.
A)is an example of marking
B)is an example of generic language
C)would be using appropriate language
D)is an example of good audience adaptation
Q4) Dating information helps increase message effectiveness and increases speaker credibility.
A)True
B)False
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Chapter 15: Delivery
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/43032
Sample Questions
Q1) When a person accents the wrong syllable in a word,the problem is called _______.
A)an articulation error
B)an error in pronunciation
C)a non-fluency
D)a phonetic error
Q2) Having eye contact means _______.
A)looking toward the audience throughout the speech
B)picking a spot above the heads of the audience and focusing on it
C)talking to two or three people in the audience who are paying the most attention
D)looking at individuals or small groups throughout the speech
Q3) If you have been told that you speak too rapidly,_______.
A)you will have to learn to adjust your ear to a more appropriate rate
B)you should learn to enunciate more clearly
C)it means that you are trying to create a mood of excitement
D)your reading rate is probably over 130 words per minute
Q4) You are about to give a speech at your best friend's wedding.Identify and discuss three techniques you can use to help control stage fright.
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17
Chapter 16: Informative Speaking
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43033
Sample Questions
Q1) List and describe three of the major types of expository speeches and provide an example of two topics for each type of speech.
Q2) An informative speech about the life and music of Dizzy Gillespie is an expository speech that explains _______.
A)a theory,principle,or law
B)historical events and forces
C)political,economic,social,or religious influences
D)a creative work
Q3) Which of the following statements about creativity is most true?
A)It is important to consider information from a variety of different perspectives.
B)It comes and goes quickly.
C)It is stronger generally in men than in women.
D)It corresponds to your standard of living.
Q4) Creativity does not involve productive thinking,only free association.
A)True
B)False
Q5) What are four guidelines that should be followed to build creativity?
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Chapter 17: Persuasive Speaking
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/43034
Sample Questions
Q1) A decision to buy a car based on an analysis of cost,comparative features,and frequency of repair would be a decision based on _______.
A)credibility
B)emotion
C)reasons
D)fallacies
Q2) Kara says to Sunny,"Did you hear Antonio's speech? I thought it was really good." Sunny replies,"How could you think he gave a good speech? He's such a dork! All he does is play video games.What a loser." Sunny's response is an example of _______.
A)a hasty generalization
B)the false cause fallacy
C)an ad hominem fallacy
D)the straw person fallacy
Q3) The peripheral route to processing is a detailed,critical analysis of an argument.
A)True
B)False
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