Business Communication
Midterm Exam
Course Introduction
Business Communication focuses on the principles and practices essential for effective communication within various business contexts. The course explores methods of written, oral, and nonverbal communication, emphasizing clarity, professionalism, and ethical considerations. Students learn to craft persuasive messages, develop reports, deliver impactful presentations, and navigate intercultural communication challenges. Practical exercises and real-world scenarios help students enhance their ability to communicate with colleagues, clients, and stakeholders, fostering collaboration and contributing to organizational success.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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15 Chapters
3025 Verified Questions
3025 Flashcards
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Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/2934
Sample Questions
Q1) Two of the most widely mentioned high-performance work practices in organizational behaviour are:
A)minimizing political behaviours and encouraging cooperation among organizational members.
B)increasing employee involvement and job autonomy.
C)effective recruitment and hiring practices.
D)ethical business practices and corporate social responsibility.
E)avoiding counterproductive work behaviours and increasing workforce diversity.
Answer: B
Q2) The open systems perspective of organizational behaviour states that:
A)organizations should be viewed as machines with one working part.
B)organizations take their sustenance from the environment and in turn affect that environment.
C)organizations can operate efficiently by focusing on what they do best and ignoring changes in the external environment.
D)organizations are only sustainable through increasing profits.
E)people are the only important and valued organizational input.
Answer: B
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Chapter 2: Individual Behaviour
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) Utilitarianism and egalitarianism are personality dimensions of ethics
A)True
B)False
Answer: False
Q2) Explain why you agree or disagree with the following statement:
Answer: a) Task performance, organizational citizenship, and the lack of counterproductive work behav obviously important, but if qualified people don't join and stay with the organization, none of t performance-related behaviours would occur.
b) Attracting and retaining talented people is becoming particularly important as worries about shortages heat up. As skill shortages increase, attracting and retaining talent will logically beco critical factor in an organization'ssuccess.
c) Much of an organization's intellectual capital is the knowledge employees carry around in th heads. Long-service staff members, in particular, have valuable information about work proces corporate values, and customer needs. Very little of this is documented anywhere. Thus, knowledgemanagementinvolveskeepingvaluableemployeeswiththeorganization.
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Chapter 3: Perceiving Ourselves and Others in Organizations
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Self-enhancement causes managers to overestimate the probability of success in investment decisions
A)True
B)False
Answer: True
Q2) Exists when the individual's identities require similar personality traits, values, and other attributes
A)Low clarity
B)High consistency
C)Low consistency
D)High clarity
E)Self-efficacy
Answer: B
Q3) In the Johari Window, feedback from others helps us to
A)increase our open area by reducing our blind area.
B)increase our unknown area by reducing our hidden area.
C)increase our open area by reducing our hidden area.
D)increase our open area by reducing our closed area.
E)decrease our open area by increasing our amount of disclosure.
Answer: A
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Chapter 4: Workplace Emotions
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260 Verified Questions
260 Flashcards
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Sample Questions
Q1) Which of these statements about emotional intelligence is FALSE?
A)Older employees tend to have lower levels of emotional intelligence than do younger employees.
B)People with high emotional intelligence tend to perform better in jobs requiring emotional labour.
C)Preliminary evidence suggests that medical professionals have slightly below average emotional intelligence.
D)Emotional intelligence is related to the concept of maturity.
E)Emotional intelligence can be learned to some extent.
Q2) Which of the following statements about stress is FALSE?
A)Continued exposure to very high stress levels may lead to permanent physiological and psychological damage.
B)The general adaptation syndrome describes the stress experience.
C)Employees are the most productive when they experience no stress.
D)Stress is caused by stressors.
E)Canadian women in management jobs experience more stress than men in similar jobs.
Q3) Briefly explain and distinguish between the two forms of organizational commitment.
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Chapter 5: Foundations of Employee Motivation
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255 Verified Questions
255 Flashcards
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Sample Questions
Q1) Four-drive theory offers a contemporary view of how individual drives influence behaviour. The first part of the theory explains how drives generate emotions. Explain how these emotions are translated into employee behaviour. Your answer should identify the three factors that people consider in this translation process.
Q2) According to equity theory
A)we choose people as comparison others only when we know that they receive fewer outcomes than we do.
B)our comparison other never exists in real life.
C)our comparison other is always someone in another organization.
D)we compare ourselves with a comparison other only when we are certain that inequity exists.
E)none of these statements are true.
Q3) Goal setting is more effective when employees can easily complete the goals assigned to them.
A)True
B)False
Q4) Contrast drives and needs.
Q5) What are the A-B-Cs of behaviour modification?
Q6) Contrast intrinsic and extrinsic motivation.
Page 7
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Chapter 6: Applied Performance Practices
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Companies should use individual-level performance-based pay when jobs are highly interdependent.
A)True
B)False
Q2) One advantage of competency-based rewards is that measuring employee competencies is mostly done through objective measurement methods.
A)True
B)False
Q3) Cycle time is the time required to complete the task before starting over with another item or client.
A)True
B)False
Q4) The problem with membership and seniority-based rewards is that:
A)they are difficult to use in organizational settings.
B)they do not directly motivate job performance.
C)they discourage people from remaining with the organization.
D)All of the answers are correct.
E)they discourage people from remaining with the organization and they do not directly motivate job performance.
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Chapter 7: Decision Making and Creativity
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) The rational choice paradigm assumes that decision makers have well-articulated and agreed-on organizational goals.
A)True
B)False
Q2) Heuristic is a natural tendency to evaluate probabilities of events or objects by the degree to which they resemble other events or objects rather than on objective probability information.
A)Anchoring and adjustment
B)Representativeness
C)Insufficient
D)Resemblance
E)Informational
Q3) To make the best decisions, the number of employees involved should be minimized.
A)True
B)False
Q4) The last step in the rational decision-making model is to evaluate the decision outcomes
A)True
B)False
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Chapter 8: Team Dynamics
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281 Verified Questions
281 Flashcards
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Sample Questions
Q1) Which of the following statements about teams and groups is FALSE?
A)A team can have dozens of members.
B)All members of a work team have influence, although some may have more influence than others.
C)A team always requires some form of communication among its members.
D)Departments are teams when employees interact with each other.
E)Some teams exist without any goal or purpose.
Q2) There is support for the view that teams are more effective when their members share common mental models of the work.
A)True
B)False
Q3) One way to change team norms in existing teams is to explicitly discuss the counterproductive norms with team members using persuasive communication strategies.
A)True
B)False
Q4) Brooks's law says that adding more people to a late software project only makes it later
A)True
B)False
Page 10
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Chapter 9: Communicating in Organizations
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) Senior executives at a large tire company learned that one line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after they were known to lower-level managers. Although the senior executives encourage staff to communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation?
A)Filtering
B)Flaming
C)Information overload
D)Persuasive communication
E)Media richness
Q2) Twitter and Facebook are two examples of social media.
A)True
B)False
Q3) Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e. information load).
A)True
B)False
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Page 11
Chapter 10: Power and Influence in the Workplace
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) Research indicates that ingratiation is more commonly used by managers in Canada than by managers in Hong Kong.
A)True
B)False
Q2) Social networks exist everywhere because people have a drive to protect themselves.
A)True
B)False
Q3) Control over information flow is a form of which source of power?
A)Coercive power
B)Reward power
C)Expert power
D)Legitimate power
E)Referent power
Q4) Research shows that the more brokering relationships you have, the more likely you are to get early promotions and higher pay.
A)True
B)False
Q5) Why do people with diverse networks tend to be more successful job seekers?
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Chapter 11: Conflict and Negotiation in the Workplace
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Task conflict
A)is a source of conflict based on the physical layout of the office.
B)is the main source of groupthink and denial of external problems.
C)encourages people to think about different points of view.
D)is a source of conflict stemming from political controversy.
E)is also known as relationship conflict.
Q2) Two business units operate out of different buildings in a large city. They offer distinct products to customers and have their own budgets. However, they must share training facilities located at headquarters, also located in the city. This often creates conflict because both business units tend to want the training facilities at the same time. Describe the source(s) of conflict that are apparent in this situation and describe two potential solutions that would minimize this conflict.
Q3) Researchers have discovered that expert negotiators ask more than twice as many questions as average negotiators.
A)True
B)False
Q4) Gender has a weak influence on conflict management style.
A)True
B)False
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Chapter 12: Leadership in Organizational Settings
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187 Verified Questions
187 Flashcards
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Sample Questions
Q1) Fiedler's contingency model of leadership has made an important and lasting contribution to the study of leadership because it:
A)suggests that leaders tend to rely mainly on one style that is most consistent with their personality and values.
B)discovered that effective leaders do not have a common set of competencies.
C)is the only theory to adopt the implicit leadership perspective.
D)is the only leadership theory to adopt a contingency approach.
E)was the first theory to recognize the existence of leadership substitutes.
Q2) The implicit leadership perspective encourages potential leaders to act differently than what employees expect.
A)True
B)False
Q3) Leadership prototypes are preconceived beliefs about our own abilities to lead A)True
B)False
Q4) There may be elements of transformational leadership that are more appropriate in North America than in other cultures.
A)True
B)False
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Chapter 13: Designing Organizational Structures
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Coordination of work activities is required:
A)only when organizations operate in complex environments.
B)whenever there is division of labour.
C)whenever the organization has more than approximately 100 employees.
D)only in team-based organizations.
E)never; coordination of work activities is not found in organizations.
Q2) Summarize the benefits of job specialization.
Q3) Many companies claim to have a team-based organization, yet relatively few have actually adopted this form of departmentalization. Describe three (3) structural features that would suggest that a company has adopted a team-based organizational structure.
Q4) Matrix structures tend to
A)focus technical specialists on their specialist knowledge rather than the goals of serving clients and creating marketable products.
B)require less coordination than functional or pure divisional structures.
C)prevent employees in a particular specialization from sharing knowledge with each other.
D)Do all of these things.
E)Do none of these things.
Q5) What role does organizational strategy play in designing organizations?
Page 15
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Chapter 14: Organizational Culture
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Organizational stories are most effective at communicating organizational culture
A)when they are true and descriptive rather than prescriptive.
B)when they describe real people, are assumed to be true, and are known by employees throughout the organizations.
C)never; organizational stories always overinflate the organization's true culture.
D)when they are known by all stakeholders.
E)only when they are told by senior executives to the public.
Q2) A friend is thinking about applying for a technical or managerial job opportunity at a large computer network firm. However, past experience has made your friend aware that it is important to ensure that the company's dominant values are aligned with his or her own. Identify three (3) different types of artifacts that your friend should consider when deciphering the culture of the computer network firm. Your friend is a job applicant, so your answer should relate to the experience of being recruited into an organization.
Q3) Many organizations like to think that they integrate organizational cultures when merging or acquiring other companies. What does this mean and under what conditions is this strategy most likely to succeed?
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Page 16
Chapter 15: Organizational Change
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) According to the force field analysis model, what is the best strategy to move the status quo to a desired state?
Q2) In organizational change, future search conferences mainly A)refreeze the desired conditions.
B)give executives the opportunity to negotiate with employees to accept the changes.
C)train employees in the skills required for the change process.
D)coerce employees to accept the change.
E)involve employees and build commitment to the change process.
Q3) A parallel learning structure is an organizational change intervention in which a social structure is constructed alongside the formal hierarchy to increase the organization's learning.
A)True
B)False
Q4) Communication should be applied to reduce resistance to change where the change must occur quickly with little financial cost.
A)True
B)False
Q5) Outline the organizational change process based on the action research approach.
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