Business Communication
Final Test Solutions
Course Introduction
Business Communication focuses on the principles and practices necessary for effective communication within a business environment. The course covers a range of topics including written, verbal, and non-verbal communication, presentation skills, intercultural communication, business correspondence, report writing, and the use of digital communication tools. Students will learn how to tailor their messages for diverse audiences and contexts, develop persuasive arguments, and collaborate effectively in teams. Through case studies, exercises, and real-world examples, the course equips students with the communication skills essential for professional success and leadership in todays global business world.
Recommended Textbook
Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
787 Flashcards
Source URL: https://quizplus.com/study-set/1246 Page 2
Chapter 1: Human Relations and Yourself
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24597
Sample Questions
Q1) Feedback is any information that indicates the level of your performance.
A)True
B)False
Answer: True
Q2) According to the textbook, people with high self-esteem help raise the self-esteem of others by:
A) telling others what they want to hear.
B) giving honest feedback.
C) modeling how to raise self-esteem.
D) assisting others with difficult tasks so that they will not feel badly about their performance.
Answer: D
Q3) Incorporating the feedback we receive from others into our self-concept is referred to as:
A) social comparison.
B) reflected appraisal.
C) the private self.
D) destructive feedback.
Answer: B
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Page 3
Chapter 2: Self-Motivation and Goal Setting
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24598
Sample Questions
Q1) According to research, an advantage of fantasy goals is that they:
A) improve daily performance.
B) help with personal adjustment.
C) help us appreciate an ordinary job.
D) make other goals unnecessary.
Answer: B
Q2) Most motivational goals are:
A) general and considerably difficult.
B) long range rather than short range.
C) set by others for us.
D) specific and reasonably difficult.
Answer: D
Q3) According to the need theory of motivation, people have needs and motives that propel them toward achieving certain goals.
A)True
B)False
Answer: True
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Chapter 3: Problem Solving and Creativity
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24599
Sample Questions
Q1) Creative people generally need strong approval from the group, which leads them to offer useful ideas.
A)True
B)False
Answer: False
Q2) The lawyer role in the technique "Play the roles of explorer, artist, judge, and lawyer" involves:
A) collecting as much evidence as you can before offering a suggestion.
B) judging whether an idea has merit.
C) getting your creative idea implemented.
D) searching through documents for a good idea.
Answer: C
Q3) According to the Myers-Briggs Type Indicator, styles of gathering information range from:
A) sensation to intuition.
B) feeling to thinking.
C) objectivity to subjectivity.
D) complete to incomplete.
Answer: A
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Page 5
Chapter 4: Achieving Wellness and Managing Stress
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24600
Sample Questions
Q1) Some of the mental benefits of physical exercise are attributed to endorphins released into the body.
A)True B)False
Q2) Many work-driven people who like what they do are healthy and live a long time.
A)True
B)False
Q3) Which one of the following is a good way to cope with the negative consequence of work overload and stress?
A) make a plan to gain control of the situation.
B) vent your unhappiness frequently with friends and colleagues.
C) make jokes at the expense of your colleagues and employer.
D) develop a Type A personality.
Q4) A recommended stress-reduction technique is to rapidly exhale for five consecutive minutes.
A)True B)False
Q5) Having too little to do can be a significant job stressor. A)True
B)False
6
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Chapter 5: Dealing With Life Changes and Personal Problems
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24601
Sample Questions
Q1) At the __________level moral dilemmas are resolved in a self-centred way. An act is moral if it enables someone to avoid punishment or obtain reward.
A) Non-conventional level.
B) conventional level.
C) post conventional.
D) preconvention.
Q2) A change noted in late adulthood is that people begin to become depressed more because they correctly perceive that they have a shorter future than do younger adults.
A)True
B)False
Q3) A depressed person may suffer from a cycle of failure on the job because decreases in job performance result in:
A) argumentative and hostile behaviour.
B) a referral to the employee assistance program.
C) more depression and more decreases in job performance.
D) further self-defeating behaviour such as drug abuse.
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7
Chapter 6: Finding Happiness and Enhancing Your Personal Life
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24602
Sample Questions
Q1) According to the biochemical explanation of attractiveness:
A) we seek out partners of similar genetic makeup.
B) we seek out partners of different genetic makeup.
C) our hormones direct us toward potential mates.
D) chemistry between people determines the success of a relationship.
Q2) In a non-possessive relationship, both parties:
A) maintain separate identities.
B) are free to see each other.
C) maintain their own possessions.
D) have an equal vote in choosing friends and relatives to entertain.
Q3) One biochemical explanation of attractiveness contends that a person who emits a high level of pheromones will attract more romantic partners.
A)True
B)False
Q4) A recommended way of arranging responsibilities in a dual-career family is for the partner who earns less to be inconvenienced when an emergency occurs.
A)True
B)False
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Chapter 7: Communicating With People
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24603
Sample Questions
Q1) ____________________ in work and personal life can be created when the sender and receiver come from different cultures and are not fluent in each other's language.
A) Work barriers
B) Personality barriers
C) Communication barriers
D) Social barriers
Q2) Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered.
A)True
B)False
Q3) Communication barriers are the most likely to occur when the message:
A) is delivered by an executive.
B) clashes with the receiver's mental set.
C) is emotionally neutral.
D) is delivered in the morning.
Q4) Interference blocks or distorts a message.
A)True
B)False
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Chapter 8: Developing Intercultural Competence
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24604
Sample Questions
Q1) Many barriers to effective cross-cultural relations surface because a person is unaware that he or she is slighting another individual, according to Mary Row, a researcher on gender and racial differences. These slights are referred to as
A) mezzoinequities.
B) macroinequities.
C) microinequities.
D) exo-inequities.
Q2) One of the strategies and tactics to help overcome cross-cultural communication barriers is:
A) Be sensitive to gender differences.
B) Assume your culture is better than anyone else's.
C) Make jokes at random.
D) Be alert to cultural differences in customs and behavior.
Q3) Enculturation is the process whereby one culture is modified by contact with another culture.
A)True
B)False
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10
Chapter 9: Handling Conflict and Being Assertive
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24605
Sample Questions
Q1) To help working parents deal with the challenge of the dual-career family, many companies now have policies that allow working parents to place a playpen next to their desk.
A)True
B)False
Q2) The most frequent type of sexual harassment involves men against women.
A)True
B)False
Q3) A win-win outcome to a conflict is achieved by:
A) "taking no prisoners" during the negotiations.
B) finding a solution that meets everyone's needs.
C) finding a way to win all your demands.
D) finding a way to beat your opponent this time and also set up a win for next time.
Q4) To learn to be assertive, do not size up the alternatives in any situation and reach a decision.
A)True
B)False
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Chapter 10: Getting Along With Your Manager or Team Leader
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/24606
Sample Questions
Q1) A romantic involvement between a team leader and a group member is often disruptive to work and morale.
A)True
B)False
Q2) Socializing with the boss can often lead to role confusion.
A)True
B)False
Q3) Keep in mind that when your boss takes credit for your suggestions:
A) he or she can legitimately take some credit.
B) he or she is usually violating organizational rules.
C) formal charges of misconduct can be brought against him or her.
D) you should request a transfer immediately.
Q4) The distinguishing feature of a person with a strong work ethic is that he or she makes ethical decisions.
A)True
B)False
Q5) Should your manager be fired, it could be a good learning opportunity for you.
A)True B)False
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Chapter 11: Getting Along With Co-Workers and Customers
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24607
Sample Questions
Q1) Backstabbing tends to increase in frequency when competition for jobs becomes less intense.
A)True
B)False
Q2) The purpose of the tactic "make other people feel important" is to create situations whereby people owe you a favour.
A)True
B)False
Q3) The team worker is challenging, dynamic, and thrives under pressure.
A)True
B)False
Q4) How much effort you invest in satisfying customers should be related to the company's customer satisfaction goals.
A)True
B)False
Q5) Being judgmental is a recommended tactic for dealing with difficult people because it puts them in their place.
A)True
B)False
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Chapter 12: Developing Self-Confidence and Leadership Skills
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24608
Sample Questions
Q1) People with very high self-confidence put extra effort into getting advice from others before making a decision.
A)True
B)False
Q2) Leadership positions tend to be both physically and mentally demanding.
A)True
B)False
Q3) Effective leadership in organizations is necessary:
A) primarily at the top.
B) primarily at the bottom.
C) primarily at the middle.
D) at all levels.
Q4) Which one of the following is a recommended way of getting past the emotional turmoil associated with adversity?
A) Take the setback personally.
B) Do not take the setback personally.
C) Deny the reality of your problem.
D) Exhibit a little bit of panic behaviour.
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24609
Sample Questions
Q1) One of the recommended ways of learning about a given occupation is to make cold-canvass calls to members of that occupation in order to obtain an interview.
A)True
B)False
Q2) A skill refers to something:
A) inborn, but yet to be developed. B) that you can actually do now.
C) physical rather than mental.
D) mental rather than physical.
Q3) Obtaining firsthand experience is a recommended way of making sound career choices.
A)True
B)False
Q4) Career switching has decreased because more people are now making good initial career choices.
A)True B)False
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Chapter 14: Conducting a Job Search
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24610
Sample Questions
Q1) By using your blog as a résumé, you are putting yourself out to the widest group of potential:
A) employment agencies.
B) employers.
C) employees.
D) social networking.
Q2) Which of the following are NOT one of the job-searching techniques mentioned in the text?
A) Networking.
B) Radio advertising.
C) Internet search.
D) Unsolicited letter campaigns.
Q3) The knowledge and skills of job applicants is measured by __________ tests.
A) aptitude
B) achievement
C) personality
D) interest
Q4) Help-wanted ads are part of the insider system in conducting a job search.
A)True
B)False
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Chapter 15: Developing Good Work Habits
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24611
Sample Questions
Q1) Working smarter, not harder, refers to:
A) getting ample rest and relaxation.
B) doing one's work in a more imaginative way.
C) doing intellectual rather than physical work.
D) getting rid of time-consuming tasks.
Q2) The perfectionist type of workaholic is fun to work with because he or she readily turns over the control of projects to others.
A)True
B)False
Q3) A recommended way of fighting procrastination is to:
A) wait before tackling the problems.
B) calculate its cost.
C) overload your work schedule.
D) practise relaxation techniques.
Q4) Working slowly and methodically to minimize errors is now considered to give a company a competitive advantage.
A)True
B)False
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Chapter 16: Getting Ahead in Your Career
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24612
Sample Questions
Q1) A recommended starting point in networking is to:
A) join a health spa.
B) join an alumni group.
C) purchase a personal computer.
D) obtain a set of business cards.
Q2) The steps in a traditional career path represent:
A) salary increases.
B) different levels of responsibility.
C) areas for improvement.
D) career plans.
Q3) The new model of career advancement emphasizes a rapid climb up the organizational ladder.
A)True
B)False
Q4) With respect to career advancement, achieving balance in your life:
A) will usually retard your career in business.
B) gives you extra energy and vitality for your career.
C) drains your energy, and can lead to burnout.
D) is best attempted after you have achieved your work goals.
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