Business Communication
Final Test Solutions
Course Introduction
Business Communication covers the principles and practices of effective communication in a business context, focusing on developing skills in written, oral, and digital communication. The course explores various forms of business correspondence, such as emails, memos, reports, and presentations, while emphasizing clarity, conciseness, and professionalism. Students will learn audience analysis, intercultural communication, team collaboration, and the ethical dimensions of business interactions, preparing them to convey information persuasively and efficiently in diverse business environments.
Recommended Textbook
Intercultural Communication in the Global Workplace 5th Edition by Iris Varner
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12 Chapters
475 Verified Questions
475 Flashcards
Source URL: https://quizplus.com/study-set/2100
Page 2
Chapter 1: Culture and Communication
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41829
Sample Questions
Q1) The best response to diversity (or differences in cultures)is to
A)assume people are all alike
B)assume superiority of your own culture
C)assess another culture by its similarity to yours
D)agree to be different and celebrate diversity
Answer: D
Q2) Two broad approaches to social science research are
A) individuals and whole cultures
B) positivist and interpretivist paradigms
C)emic and etic studies
D)intercultural and cross-cultural communication
Answer: B
Q3) Attitudes are the same thing as values.
A)True
B)False
Answer: False
Q4) A schema is a mental representation about something such as a culture.
A)True
B)False
Answer: True
Page 3
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Chapter 2: The Role of Language in Intercultural Business
Communication
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) Geocentric staffing does not consider the cultural origin of the manager in staffing decisions.
A)True
B)False
Answer: True
Q2) Language barrier refers to
A)violations of grammatical rules
B)cultural and linguistic violations of communication conventions
C)poor pronunciation
D)the use of an interpreter.
Answer: B
Q3) Any native speaker of a language can function as an effective interpreter.
A)True
B)False
Answer: False
Q4) In polycentric staffing,managers of the subsidiary are natives of the country in which the subsidiary is located.
A)True
B)False
Answer: True
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Chapter 3: Getting to Know Another Culture
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/41819
Sample Questions
Q1) Among the five categories for understanding a culture are
A) thinking and knowing,the big picture,legal and educational systems
B) doing and achieving,the self,and technology
C) social organization,hierarchy,the big picture
D) thinking and knowing,doing and achieving,the big picture
Answer: D
Q2) The definition of punctuality is the same in all cultures.
A)True
B)False
Answer: False
Q3) As the textbook points out,businesspeople do not need to concern themselves with cultural attitudes towards death.
A)True
B)False
Answer: False
Q4) Novels in translation are ways to learn about another culture's values,attitudes and behaviors.
A)True
B)False
Answer: True
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Chapter 4: The Self and Croups
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Collectivist cultures see group membership as permanent,while individualist cultures see group membership as potentially temporary. Discusses the implications of temporary versus permanent group membership upon communication with regard to a)face,b)emotion,and c)shame or guilt.
Q2) Hierarchy in a social organization
A) is present to a greater or lesser degree in almost all cultures
B) is least likely to exist in a society that is ruled by a king C) is the opposite pattern of social structure from Confucianism or Hinduism D) is also known as horizontal social organization
Q3) It is possible for foreigners to cause shame to members of "shame cultures" without even realizing it.
A)True
B)False
Q4) Form
A) is highly valued as a key cultural priority in the United States
B) operates to some degree in every culture,but is a low priority in Japan
C) is trusted in cultures that value "correct" behavior as a way to prevent loss of face D) is trusted in cultures that value spontaneity as evidence of sincerity and openness
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Page 6
Chapter 5: Organizing Messages to Other Cultures
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Explain what the indirect plan is and discuss reasons for its choice,with reference to cultural dimensions of at least two cultures.
Q2) Virtually every aspect of written and oral communication is affected by the cultural priorities of the communicators.
A)True
B)False
Q3) Indirect plan organization means putting the main message in the first sentence.
A)True
B)False
Q4) The idea is what travels from sender to receiver.
A)True
B)False
Q5) Indirect plan is
A) preferred by cultures that value individual responsibility--both credit and blame
B) preferred by cultures that communicate about results
C) preferred by low-context cultures for persuasion
D) preferred by high-context cultures only for persuasion
Q6) Discuss the issue of culture in the conventional communication model.
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Chapter 6: Nonverbal Language in Intercultural Communication
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) The volume,pitch,and intonation are referred to as
A)Vocalization
B)Fillers
C)Nonverbal qualities
D)Vocal qualifiers
Q2) Who of the following would feel most comfortable with silence during a conversation? A manager from
A)The United States
B)Germany
C)Great Britain
D)Japan
Q3) Suit,dress shirt,and tie are acceptable business dress for men around the globe.
A)True
B)False
Q4) People from low-context cultures tend to feel uncomfortable with silence during a conversation.
A)True
B)False
Q6) What can you learn about the Japanese by studying the layout of their offices? Page 8
Q5) In what ways can nonverbal communication signals indicate power and status?
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Page 9
Chapter 7: Cultural Rules for Establishing Relationships
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Japanese employer-employee relations are based on amae.
A)True
B)False
Q2) Power distance in India is high.
A)True
B)False
Q3) People in Latin America are loyal to an individual;in Japan people are loyal to a group.
A)True
B)False
Q4) In the United States,business people tend to encode ideas explicitly.
A)True
B)False
Q5) Cultures with a large power distance are hierarchical cultures.
A)True
B)False
Q6) In Thailand employers look for assertiveness in job applicants.
A)True
B)False
Q7) What are symbols of authority in various cultures?
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Chapter 8: Information, Decisions, and Solutions
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41824
Sample Questions
Q1) Business information in any culture is defined the same way.
A)True
B)False
Q2) Compare how individuals and organizations make decisions based on ends or based on means. Explain the cultural priorities (the impact of culture on the organizations)involved in decision making.Use examples from specific cultures.
Q3) Possible modes for managing conflict include competing,collaborating,compromising,avoiding,and accommodating.Define and explain each one,showing how each is related to cultural dimensions and characteristics from a specific individualist culture such as Australia and a specific collectivist culture such as Mexico.
Q4) Discuss the statement "Information is power." Choose two different cultures and use specific examples.
Q5) In low-context cultures,information is contained in measurable units.
A)True
B)False
Q6) Americans groupthink is preferable to conflict.
A)True
B)False
11
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Chapter 9: Intercultural Negotiation Teams
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Which of the following is NOT a role played by team members in collectivist-culture teams?
A) leader
B) skeptic
C) implementer
D) specialist
Q2) Expectations for negotiation outcomes may include:
A) long-term relationships
B) winning
C) written contracts
D) all of the above
Q3) Negotiation is a special communication task that has specific characteristics and factors. Six factors include focus,honor,verbal style (direct or indirect),form,emotion,and silence.Discuss two with reference to two contrasted cultures.
Q4) Negotiation boils down to mere differences in style;approaches to negotiating are value-free.
A)True
B)False
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Page 12
Chapter 10: Legal and Governmental Considerations in
Intercultural Business Communication
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) In high-context cultures both the firm that brings a suit and the firm that is being sued can lose face.
A)True
B)False
Q2) Code law is practiced in France.
A)True
B)False
Q3) If your boss came to you and asked you about the feasibility of implementing an equal opportunity/affirmative action program in Japan,how would you respond?
Q4) Financial reports are objective statements about a company's performance and are,therefore,culture-neutral.
A)True
B)False
Q5) Company unions emphasize
A)Competition between firms
B)The ideals of reciprocity
C)The hierarchy of society
D)Gender equity
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Q6) Compare and contrast various cultural attitudes towards trademarks and patents.
Chapter 11: The Influence of Business Structures and
Corporate Culture on Intercultural Business
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Companies that have international divisions practice predominantly
A)Polycentric staffing
B)Ethnocentric staffing
C)Geocentric staffing
D)A mixture of a,b,and c
Q2) An organization based on context
A)Encourages consensus
B)Emphasizes individual performance
C)Is most likely in a low-context culture
D)Encourages mobility of employees.
Q3) Compare and contrast communication in multinational and global organizations. What are the needs for intercultural business communication competence in each?
Q4) The geographic global structure facilitates communication within regions but may hinder communication between regions.
A)True
B)False
Page 14
Q5) How does the structure of a firm influence intercultural communication practices? Give specific examples.
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Chapter 12: Intercultural Dynamics in the International Company
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Which of the following statements is not true?
A)In the beginning of the DaimlerChrysler merger,intercultural training focused mostly on the "how" of culture.
B)The corporate language of DaimlerChrysler is English.
C)Since both Daimler and Chrysler are automobile companies,culture did not play a significant role in the merger.
D)To facilitate the merger,the company appointed 28 integration teams.
Q2) Mapping refers to locating the subsidiaries of an international business around the globe.
A)True
B)False
Q3) Culturally diverse teams will make better decisions than culturally homogeneous teams.
A)True
B)False
Q4) The traditional communication model does not provide details of the complexity of the relationship between people.
A)True
B)False
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