Business Communication
Final Exam Questions
Course Introduction
Business Communication explores the principles, strategies, and techniques essential for effective communication within and between organizations. The course covers topics such as written and oral communication, intercultural communication, teamwork, business correspondence, presentations, and the use of digital communication tools in professional settings. Students learn how to compose clear and persuasive business messages, develop professional reports, conduct meetings, and utilize appropriate communication channels for various audiences. Emphasis is placed on developing critical thinking, active listening, and conflict resolution skills, preparing students to navigate complex workplace scenarios and contribute to organizational success.
Recommended Textbook Communication Between Cultures 9th Edition by
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11 Chapters
622 Verified Questions
622 Flashcards
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Larry A. Samovar
Page 2
Chapter 1: Intercultural Communication: A Requirement for the Interdependent Global Society
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) The idea that "one must suspend judgment of other people's practices in order to understand them in their own cultural terms" is referred to as:
A)cultural relativism
B)altercentrism
C)objectivism
D)cultural perceptualism
E)foundationalism
Answer: A
Q2) If a generalization must be made,it should:
A)be supported by a single reputable source
B)focus on the primary values and behaviors of a particular culture
C)be based on historical accounts
D)based on immediate perceptions
E)be plausible
Answer: B
Q3) Cultural relativism is the idea that timeless moral truths are rooted in human nature.
A)True
B)False
Answer: False
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Chapter 2: Communication and Culture: The Voice and the Echo
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) The authors argue that improving intercultural requires a clear understanding of the phenomenon of culture.
A)True
B)False
Answer: True
Q2) Encoding is an external activity.
A)True
B)False Answer: False
Q3) All people,regardless of culture,have a need to communicate and interact with others.
A)True
B)False Answer: True
Q4) Art is influenced by culture,but the relationship is not reciprocal.
A)True
B)False Answer: False
Page 4
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Chapter 3: The Deep Structure of Culture: Lessons From the Family
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Define family. Why is it important to culture?
Answer: Family can be defined as a group of people who are related by blood, marriage, or adoption and who live together and share resources and responsibilities. It is important to culture because the family unit is often seen as the foundation of society. Families provide emotional support, socialization, and a sense of belonging for individuals. In many cultures, the family is also responsible for passing down traditions, values, and customs from one generation to the next. Additionally, families often play a key role in shaping an individual's identity and sense of self. Overall, the family is an integral part of culture as it helps to preserve and transmit cultural practices and beliefs.
Q2) The definition of family in the U.S.has been stable since the colonial era.
A)True
B)False
Answer: False
Q3) Collectivistic cultures:
A)tend to be Western cultures
B)prefer competition to cooperation
C)perceive the individual as a sovereign,stand-alone entity
D)people view themselves more as members of groups rather than individuals
Answer: D
Page 5
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Chapter 4: World-View: Cultural Explanations of Life and Death
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64 Flashcards
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Sample Questions
Q1) According to Islam,Muhammad is/was the____.
A)prophet of God
B)son of God
C)son of man
D)incarnation of the divine
E)fusion of church and sate
Q2) Muhammad received his revelation from God in 610 CE .
A)True
B)False
Q3) Hinduism and Islam both reflect a 'complete way of life.'Â What does this phrase mean and how is it reflected in each religion?
Q4) Which of the following is not one of the pillars of Islam?
A)prayer
B)Â alms
C)Â prudence
D)fasting
E)pilgrimage
Q5) The remedy to human suffering,according to Buddhism,is the eight-fold path. A)True
B)False
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Chapter 5: Cultural History: Precursor to the Present and Future
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Sample Questions
Q1) List and describe the major social issues facing Russia today.
Q2) How did British colonialism and the East India Company influence India's values and worldview?
Q3) India became free of British colonial rule in this year.
A)1947
B)1885
C)1904
D)1989
E)1843
Q4) Explain the tensions between Hindu Nationals and Muslims in India. What other social issues are faced in modern day India?
Q5) Spain's invasion of Mexico introduced Catholicism and a rigid social class system.
A)True
B)False
Q6) In many cases,the word "culture" can easily be replaced with the word "history."
A)True
B)False
Q8) Discuss three of the six major periods of Mexico's history. Page 7
Q7) Explain the major social issues facing Islamic civilizations today.
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Page 8
Chapter 6: Cultural Values: Road Maps for Behavior
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Sample Questions
Q1) Confucianism and Buddhism support the notion that human nature is good.
A)True
B)False
Q2) What is perception? Â Explain the characteristics of perception.
Q3) Identify five of the ten GLOBE study cultural dimensions.
Q4) The indulgence/restraint dimension reflects a cultures orientation toward disciplining the young.
A)True
B)False
Q5) Is the U.S.a high or a low power distance culture? Explain the concepts and justify your answer.
Q6) Explain how contradictions in the value of equality/egalitarianism explained in U.S.culture?
Q7) Compare and contrast Hofstede's concepts of individualism and collectivism.
Q8) Perception is considered selective because ____.
A)there are too many stimuli competing for the attention of your senses
B)life's lessons teach you to see the world in a particular way
C)culture teaches you the meaning of most of your experiences
D)once you perceive something in a particular manner that interpretation does not usually change
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Chapter 7: Culture and Identity: Situating the Individual
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Sample Questions
Q1) Explain the difference between national identity and regional identity using examples.
Q2) Using Martin and Nakayama's models for minority development,majority development,and biracial development,compare and contrast how cultural identity acquisition works in each case.
Q3) Using Phinney's model,explain how someone might develop a cultural identity.
Q4) According to Hall,the three levels of identity that each individual has are personal,relational,and communal.
A)True
B)False
Q5) Social identities can be based on all of the following except:
A)demographic categories
B)roles
C)membership in formal and informal organization
D)associations or vocations;
E)all of these
Q6) Explain and provide an example of each of the following types of identity: personal,relational,and communal.
Q7) Compare and contrast ethnic and racial identity.
Page 10
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Chapter 8: Verbal Messages: Exchanging Ideas Through Language
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48 Flashcards
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Sample Questions
Q1) The principal difference between translation and interpretation is ____.
A)contextual nuances in interpretation don't apply to translation
B)written content is generally the focus of translation whereas interpretation involves spoken words
C)translation occurs as it is happening while interpretation occurs after the fact
D)the two terms are used synonymously to mean the same thing
Q2) Accents refer to differences in vocabulary,grammar,and even punctuation.
A)True
B)False
Q3) There are two types of translation: consecutive and simultaneous.
A)True
B)False
Q4) The idea that language is a dominant influence in shaping one's worldview and perception of reality is commonly known as ____.
A)the synergy of language and culture
B)the Sapir-Whorf hypothesis
C)the many-worlds interpretation
D)the perceptual interface
E)the linguistic theory of mind
11
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Chapter 9: Nonverbal Communications: The Messages of Action,
Space, Time, and Silence
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78 Verified Questions
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Sample Questions
Q1) The majority opinion among scholars is that there are universal facial expressions for which people have similar meanings.
A)True
B)False
Q2) P-time,or polychromic time,is an orientation common in Arab,African,and Latin American cultures.
A)True
B)False
Q3) List and describe the six different types of touch identified in the dominant U.S.culture.
Q4) Identify the "unintentional" example of nonverbal communication:
A)smiling to let a friend know you're happy
B)giving a "thumbs up" sign when asked about how you did on your intercultural communication test
C)looking at your watch because you want to leave a conversation
D)looking at your watch to see what time it is
Q5) Compare the cultural norms of touch in the U.S.to at least two other cultures. Be specific.
Q6) How does the frequency and intensity of gestures vary across cultures?
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Chapter 10: Intercultural Communication in Contexts:
Applications in Business, Education, and Health-Care
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Culturally and linguistically diverse students face difficulties including ____.
A)cognitive aspects of learning with linguistic difficulties of learning in English;
B)insufficient academic preparation
C)at higher grade levels,English proficiency is ever more essential
D)different countries emphasize different content and curricular sequences
E)all of these
Q2) List and describe the characteristics of the Brazilian negotiating style.
Q3) In the business sector,culture determines:
A)protocol
B)management and leadership
C)decision-making
D)negotiation and conflict management
E)all of these
Q4) Compare and contrast hierarchical and egalitarian cultures. How do the perspectives affect intercultural communication?
Q5) Define empathy and identify explain how to become more empathic using Cooper and Simond's guidelines.
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Chapter 11: The Challenges of Intercultural Communication: Managing Differences
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Sample Questions
Q1) Culture shock is caused by the transition from a familiar culture to an unfamiliar one.
A)True
B)False
Q2) Explain why stereotypes interfere with intercultural communication. How can we avoid stereotyping?
Q3) To function effectively,a society does not need to have any ethnic pride and loyalty to its unique cultural traditions.
A)True
B)False
Q4) Define prejudice and provide an example.
Q5) Prejudicial attitudes like "I didn't get the promotion because they needed to meet an affirmative action quota" reflect what function of prejudice?
A)value-expressive
B)utilitarian
C)ego-defensive
D)knowledge
E)reward
Q6) What is the difference between prejudice and racism? Define each and explain.
Page 14
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