Business Communication
Final Exam Questions
Course Introduction
Business Communication explores the fundamental principles and practices of effective communication within a business context. The course covers strategies for crafting clear and persuasive messages across various mediums, including emails, reports, presentations, and digital platforms. Students learn how to tailor their communication to diverse audiences, collaborate in teams, navigate cross-cultural and organizational dynamics, and employ professional etiquette. Emphasis is placed on critical thinking, problem-solving, and adapting communication styles to suit different business scenarios, preparing students to convey ideas efficiently and build positive professional relationships in the modern workplace.
Recommended Textbook
Excellence in Business Communication 10th Edition by John V. Thill
Available Study Resources on Quizplus
19 Chapters
1658 Verified Questions
1658 Flashcards
Source URL: https://quizplus.com/study-set/2098
Page 2
Chapter 1: Achieving Success Through Effective Business Communication
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41784
Sample Questions
Q1) Stakeholders affected by the quality of business communication include A) customers.
B) employees.
C) suppliers.
D) shareholders.
E) all of the above.
Answer: E
Q2) The rumor mill tends to be most active when employees receive too much information about their company.
A)True
B)False
Answer: False
Q3) Expressing an idea in words or images is known as the ________ step of the communication process.
A) articulating B) crystallizing C) generating D) inscribing E) encoding
Answer: E
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Mastering Team Skills and Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41786
Sample Questions
Q1) Which of the following is not an important consideration related to etiquette in the workplace?
A) The clothing you wear to work
B) Your grooming habits
C) Your telephone skills
D) Your height and weight
E) Your behavior
Answer: D
Q2) You and several coworkers serve on a task force charged with updating the company personnel policy manual.To proceed effectively,you should concentrate on
A) pointing out as many typos, misspellings, and grammatical errors as possible.
B) ensuring that all members have a clear and shared sense of purpose.
C) making other team members feel good.
D) making the manual as long as possible (to let everyone know you are serious).
E) doing all of the above.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Communicating in a World of Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41788
Sample Questions
Q1) Briefly explain the concept of cultural context.
Answer: Cultural context is the pattern of physical cues,environmental stimuli,and implicit understanding that convey meaning between two members of the same culture.
Explanation: Every attempt at communication occurs within a cultural context - the pattern of physical cues,environmental stimuli,and implicit understanding that convey meaning between two members of the same culture.However,cultures around the world vary widely in the role that context plays in communication.
Q2) When speaking with someone from another culture,avoid
A) talking down to the other person.
B) using any foreign phrases.
C) paying any attention to the person's body language.
D) asking for clarification-it might offend them.
E) doing all of the above.
Answer: A
Q3) In general,attitudes toward work and success are consistent across the world.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41789
Sample Questions
Q1) The scope of a message will generally be longer when
A) the audience is unfamiliar with your topic.
B) the audience is unfamiliar with you and your credibility.
C) the audience is likely to resist your ideas.
D) your subject is controversial, complex, or both.
E) any of the above are true.
Q2) Inexperienced communicators tend to
A) spend too long planning important messages.
B) overestimate the time it takes to complete business messages.
C) dive directly into writing the message without taking sufficient time to plan.
D) waste too much time revising and editing messages.
E) seek excessive input from colleagues when creating messages.
Q3) How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?
Q4) List at least three factors to consider in deciding which medium to use for a business message.
Q5) Media ________ is the ability of a medium to convey a message using more than one informational cue,facilitate feedback,and establish personal focus.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Writing Business Messages
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/41790
Sample Questions
Q1) A complex sentence consists of
A) two independent clauses joined by a coordinating conjunction.
B) a single subject and a single predicate plus any modifying phrases.
C) two or more independent clauses along with all modifying phrases.
D) one main thought and one or more subordinate thoughts.
E) words that are hard to understand.
Q2) Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.
A)True
B)False
Q3) Which of the following is a compound sentence?
A) Interest rates are low, and now is an excellent time to buy a home.
B) Because interest rates are low, now is an excellent time to buy a home.
C) Low interest rates make this an excellent time to buy a home.
D) With interest rates low, now is an excellent time to buy a home.
E) Interest rates are low.
Q4) "The evaluator noted several shortcomings" is written in the active voice.
A)True
B)False
Q5) Briefly explain the difference between concrete words and abstract words.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Completing Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41791
Sample Questions
Q1) Readers can understand descriptive headings without reading the rest of the document.
A)True
B)False
Q2) What is a multimedia document,and what advantage does this medium offer?
Q3) Briefly describe at least three advantages of using lists in business documents.
Q4) "Visible to the eye" is an example of
A) a cliché.
B) redundancy.
C) the passive voice.
D) obsolete language.
E) hedging.
Q5) Conclusions should accomplish what two tasks?
Q6) You should strive for a sixth-grade reading level for most business messages.
A)True
B)False
Q7) Briefly explain the difference between descriptive headings and informative headings.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Q8) Describe at least three software tools that can help you revise and polish a document.
Chapter 7: Crafting Messages for Electronic Media
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/41792
Sample Questions
Q1) List at least three general situations in which you should consider sending a printed version of a business message instead of using an electronic medium.
Q2) Because many email programs display the first few words or lines of incoming messages,you should
A) be vague in your first sentence, to entice the reader to open the message.
B) leave several blank lines at the beginning of each message.
C) treat the first sentence of the message as an extension of your subject line.
D) use phrases such as "MUST READ" in your first sentence.
E) try to limit all email messages to a single sentence.
Q3) Although they are popular for personal use,user-generated content sites such as Flickr and YouTube generally are not useful for business communication.
A)True
B)False
Q4) Twitter is one example of a microblogging system.
A)True
B)False
Q5) Explain how to apply the three-step writing process to instant messages.
Q6) What is viral marketing?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Writing Routine and Positive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41793
Sample Questions
Q1) When a company grants a customer's claim or request for adjustment,
A) the customer is still likely to take his or her business elsewhere.
B) the customer is likely to tell more people about it than if the matter was handled poorly.
C) it opens the door to frivolous lawsuits.
D) the customer is likely to be even more loyal than before.
E) it sends the message that the company is unsuccessful.
Q2) A new co-worker recently won a prestigious award for her work on green technologies.Since you do not know her well,you should not send a note to congratulate her on the achievement.
A)True
B)False
Q3) When making an unusual or complex request,it is best to
A) ask all at once, even if it makes results in one long and complicated question.
B) use passive voice to state what is wanted.
C) break it down into specific, individual questions.
D) use a particularly demanding tone.
E) warn the audience that they might struggle to understand it.
Q4) Describe the three-step strategy for writing a routine request.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Writing Negative Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41794
Sample Questions
Q1) You can help establish the right tone in a negative message by using positive words rather than negative,counterproductive ones.
A)True
B)False
Q2) What is the primary purpose of a performance review?
Q3) If you choose to apologize in a negative message,you should
A) phrase the apology in a conditional manner ("If I have offended anyone ...").
B) imply that not all of the blame lies with you or your company.
C) be sincere and make it a true apology.
D) always demonstrate sincerity, but never accept blame.
E) always urge the reader against taking legal action.
Q4) An effective opening for a negative message would be
A) I'm sorry to say I have some bad news.
B) This letter is in reply to your application.
C) Your résumé clearly shows why you are interested in becoming a management trainee with our company.
D) We have no openings at this time.
E) Hate to tell you, but ...
Q5) When evaluating employees,why is it important to document performance problems carefully?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Writing Persuasive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41795
Sample Questions
Q1) What does AIDA stand for?
Q2) Most persuasive messages combine
A) truth and falsehood.
B) current and very old evidence.
C) logical and emotional factors.
D) many major points all at once.
E) multiple questions into one.
Q3) In persuasive messages,suggesting that the action you want readers to take is easy
A) makes them suspect that you are hiding something.
B) encourages them to do what you have asked.
C) is insulting, since everyone will know it is not.
D) leads them to question the significance of your argument.
E) works only when you use a tone that is obviously sarcastic.
Q4) Briefly explain several guidelines for adapting marketing and sales messages for social media.
Q5) In marketing terms,what are champions?
Q6) Deductive reasoning moves from specific evidence to a general conclusion. A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Planning Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41796
Sample Questions
Q1) Briefly describe the circumstances in which the yardstick approach would be particularly useful for organizing your proposal,and provide an example of a report that would benefit from this organizational approach.
Q2) Which of the following is not a strategy for structuring reports focused on logical arguments?
A) 2 + 2 = 4 approach
B) Direct approach
C) Yardstick method
D) Indirect approach
E) None of the above are logical approaches.
Q3) An analytical report often ends by presenting a recommendation.
A)True
B)False
Q4) What is the primary difference between a feasibility report and a justification report?
Q5) To find out your company's average monthly utility bill over the last year,you would need to calculate the mode of the last twelve bills.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Writing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41797
Sample Questions
Q1) Including transitions and other directional aids is important
A) in online reports, but not usually necessary in written ones.
B) whether your report is in print or online.
C) in print reports, but not in those published online.
D) in any report longer than 2 pages.
E) only if English is not your audience's first language.
Q2) When drafting content for online reports,it is helpful to use the inverted pyramid style of organization in which you
A) cover the most important information first and then gradually reveal more detail.
B) cover the least important information first and work your way to the main idea.
C) make readers believe you are headed in one direction, and reveal your true intentions at the end.
D) walk readers through arguments you don't support, and then explain why.
E) use as many complex sentences as possible.
Q3) Describe six strategies (in addition to using the AIDA format)for strengthening your argument in business proposals.
Q4) What are the three main sections of a business report?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Completing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41798
Sample Questions
Q1) The synopsis of a formal report may also be called a(n)
A) abstract.
B) thesis.
C) snapshot.
D) quick view.
E) outline.
Q2) Urging readers to act in the close of a proposal
A) is considered a hard-sell tactic, and should be avoided.
B) is acceptable if you know the audience well, but inappropriate for new clients.
C) is an effective and reasonable strategy.
D) generally works well, but never when responding to government RFP's.
E) is effective only when your text is organized in the direct approach.
Q3) When should you include a separate list of illustrations with your report?
Q4) An index
A) may include the names of important persons mentioned in your report.
B) lists only the names of authors cited in the report.
C) is never necessary in business reports.
D) should always be prepared by someone other than the author of the report.
E) All of the above are true.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Designing and Delivering Oral and Online Presentations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41799
Sample Questions
Q1) Thanks to software such as Microsoft PowerPoint,preparing presentation visuals now requires almost no planning.
A)True
B)False
Q2) The "slide sorter view" in presentation software allows you to see a batch of slides,either all at once or in significant portions.
A)True
B)False
Q3) The ending is the least important part of a presentation.
A)True
B)False
Q4) Briefly describe the three tasks that an effective closing to a presentation should accomplish and give an example of a sentence that would be an ineffective ending.
Q5) Define "backchannel" and describe the risks and benefits it provides for business presenters.
Q6) List the four delivery methods for oral presentations.
Q7) In a longer presentation,how does your purpose influence the way you organize your material?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Building Careers and Writing Résumés
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41800
Sample Questions
Q1) You can create a PDF file of your résumé with free Adobe Reader software.
A)True
B)False
Q2) Most employers now prefer functional résumés to chronological ones.
A)True
B)False
Q3) In addition to your name,what should be included in the Contact Information section of your résumé?
Q4) Posting a job opening on a major job board such as Monster is often
A) a company's first step in seeking promising candidates.
B) helpful for high-tech companies, but not for others.
C) the most successful way for companies to discourage unqualified candidates from applying.
D) an effective way for companies to limit the number of applications they receive.
E) a company's last resort, after it has exhausted other possibilities for finding desirable candidates.
Q5) With so many opportunities to apply for jobs online,is it still worthwhile to prepare a traditional paper résumé? Why or why not?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Applying and Interviewing for Employment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41801
Sample Questions
Q1) During the question-and-answer phase of an interview,try to keep your answers short; usually just a yes or no will do.
A)True
B)False
Q2) Staging mock interviews can help you identify undesirable nonverbal behaviors and speech mannerisms.
A)True
B)False
Q3) Briefly explain what job candidates should expect in behavioral interviews and situational interviews.
Q4) You are more likely to have a successful interview if you
A) begin speaking immediately after the employer finishes asking the question, even if you haven't formed an answer in your mind yet.
B) ask the interviewer to repeat each question before you begin answering.
C) speak as quickly as possible throughout.
D) pause for a moment to gather your thoughts before answering each question.
E) do none of the above.
Q5) What are the two primary aims of screening interviews?
Q6) How do panel interviews differ from group interviews?
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Format and Layout of Business Documents
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/41783
Sample Questions
Q1) Letterhead stationery commonly includes the company's URL.
A)True
B)False
Q2) If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.
A)True
B)False
Q3) A memo should always contain a complimentary close and a signature.
A)True
B)False
Q4) In memos,a courtesy title
A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
E) is used only when you do not know the reader's last name.
Q5) "Feb.10th,2013" is the correct way to type the date in a letter.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Documentation of Report Sources
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/41785
Sample Questions
Q1) If a newspaper article doesn't have an author,your citation begins with the title of the newspaper.
A)True
B)False
Q2) A content note
A) offers additional information or provides a cross-reference.
B) documents direct quotes.
C) documents paraphrased passages.
D) documents visual aids.
E) does none of the above.
Q3) When preparing the list of references following the APA style
A) include all the works you consulted, even if you didn't actually cite them anywhere in the text.
B) include full information on any personal communications or interviews you conducted in your research.
C) use the title "References."
D) use the title "Works Cited."
E) do all of the above.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Handbook of Grammar, Mechanics, and Usage
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/41787
Sample Questions
Q1) Ellipsis points consist of four to five evenly spaced periods.
A)True
B)False
Q2) Which of the following words is misspelled?
A) Exaggerate
B) Occurrence
C) Receive
D) Accommodate
E) Disbersment
Q3) The verb "do" is an example of a regular verb.
A)True
B)False
Q4) Which of the following terms should not be hyphenated?
A) Non-union
B) Pro-Republican
C) Self-assured
D) Ex-wife
E) All of the above should be hyphenated.
To view all questions and flashcards with answers, click on the resource link above. Page 21